The Company
Grubb Properties is a full-service real estate company with offices in North Carolina’s major metropolitan markets including Raleigh, Charlotte and Greensboro. Grubb operates properties in North and South Carolina, Georgia, Mississippi and Virginia.
The Challenge
Non-Integrated Screening
Dealing with a third-party screening vendor made application processing inefficient for Grubb, including inconsistent approvals, which resulted in fewer leases signed.
The Solution
ScreeningWorks Pro
ScreeningWorks Pro is a proven online screening system that features comprehensive credit reports and reliable background data — including rental payment histories, with automated recommendations to help clients approve quality residents. As a result, clients minimize risk and reduce loss from collections and evictions.
The Story
Customized Automated Screening
As part of the Yardi Voyager leasing workflow, Grubb’s applicants are compliantly screened with ScreeningWorks Pro, and qualified renters are automatically selected based on the criteria set for each property.
According to Lawrie Myers, training manager for Grubb, fine-tuning criteria with the expert support of the ScreeningWorks Pro team has resulted in more leases signed. Grubb is very pleased with that result, and Myers said it would not have happened with non-integrated or manual applicant screening.
Further, Voyager integration has enabled Grubb to achieve a complete online process for property marketing, leasing and resident services — including rent payments and maintenance requests. Iris Esguerra, Yardi project manager and business analyst for Grubb, reported that using RentCafe for online applications and resident services has greatly improved Grubb’s payment collection.
Esguerra elaborated on the benefits of running Grubb’s entire business on the Voyager platform, “Moving our business to Yardi streamlines processes for us and makes tasks easier with fewer clicks. Having a single point of contact with one vendor is great. No more back and forth with third parties. Working with just Yardi is such an advantage.”
