Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe Suite
REACH by RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
ScreeningWorks Pro 
CommercialEdge Suite 
Yardi Kube Suite
Yardi Corom
CommercialCafe Tenant Portal
Improve tenant satisfaction
CommercialCafe Tenant Portal makes life easier for tenants and staff with a self-service portal and native mobile app to make lease payments, enter maintenance requests and submit retail sales data.
Features
Increase tenant convenience
Enable tenants to make payments online with a convenient, paperless self-service option. They can also enter retail sales data for greater efficiency and accuracy.
Streamline maintenance requests
Allow tenants to submit and track maintenance requests from a mobile device. They can upload photos and other supporting materials and receive automatic status notifications.
Enhance tenant and staff communications
Communicate with tenants and their employees by publishing announcements and events to the portal or sending email blasts and SMS text messages.
Testimonials
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Brian Laird
EastGroup Properties
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T.J. Tarbell
Hospitality at Work
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Michael Columbus
Mackenzie Management Company
Scalable growth, smarter solutions
In order to manage growth without adding substantial headcount, we needed a scalable solution that would automate and streamline various processes. Yardi provides us with the tools necessary to achieve these objectives.
Streamlined management, satisfied tenants
Our mission is to provide a better workplace experience for tenants and create long-term value for our clients. Many tenants will pay a premium to stay in a well-maintained building that takes exceptional care of them. With Yardi solutions, including Facility Manager and CommercialCafe, we deliver that experience.
Automated work orders, real-time updates
CommercialCafe automatically sends a work order to the maintenance technician’s mobile phone. After completing the work he replies to the order with notes about the task. This lets us generate status reports for our building engineers, property managers and executives.
Resources
FAQ
Among other functions, tenants can:
View their lease information with charge schedules, clauses and options
Allow tenants to view and manage lease contacts and portal user access
View their tenant ledger including open charges and recent payments
Make payments via ACH, debit cards and credit cards
View lease and property documents
Enter and submit sales reporting
Enter, view and manage work orders
View property contacts
Make reservations for building assets such as a conference room or freight elevator
Manage authorized guest access and package delivery to a centralized building mail room
Participate in tenant satisfaction surveys
Communicate with property management team via a contact form
Interact with other tenants via the community bulletin board
Communicate with the property via announcements, events and email blasts
Yes. CommercialCafe is highly configurable, and features can be easily turned on or off as needed. For example, we have clients that only use the tenant portal for work order entry or payment processing.
Yes. You can turn off online payment processing for a single tenant by changing the payment terms for their lease in Voyager.
There is a $25,000 payment transaction limit, which is established per property. ACH transactions are settled the next day; credit and debit card payments settle in about three days. Tenants can set up their payments as follows:
PWIO (Pay What I Owe). Automatically pay any outstanding charges on the account in full, up to the maximum payment amount. The amount depends on the charges that have been posted. It includes ad hoc and variable charges up to the maximum payment amount.
Pay by Lease Charge. This displays all charges on the recurring charge schedule by line item. The user can select specific recurring charges from the charge schedule to pay automatically each month. The selected charge types are paid in full.
Fixed/Variable. The user selects a fixed amount (portion of outstanding charges) to be paid each month, regardless of whether charges have been posted. The system pulls this amount each month regardless of the balance on the account. The variable part of this option allows the user to set up an automatic monthly payment amount for variable charges.