Lynn Topp

Yardi Canada Spotlight

By Lee Ann Stiff on Aug 31, 2018 in People

Lynn Topp, director of residential client services, has been key to the growth of Yardi Canada — and she started out as a Yardi client.

A View from the Client Side

While she initially thought it would be “just a temporary thing” before completing her CPA, Lynn’s career in the real estate industry began in property management 27 years ago. Lynn worked for a mid-sized company that managed residential, condo, commercial and non-profit assets.

During that time, Lynn used Yardi software as a client, and learned firsthand how the right software can transform daily tasks and also businesswide operations.

“When I came to Yardi in 2005, I had 14 years of property management experience, working in financial roles including property accountant and controller. I used Yardi software back then and implemented Yardi Voyager to manage 95 properties,” recalls Lynn.

When Lynn joined Yardi’s Toronto office, it was a small group of 50 employees. Now she’s part of a thriving team of 200.

“I’ve loved watching small teams at Yardi grow, and seeing clients embrace technology,” Lynn said.

Known for her magnetic personality and sense of humor, along with being an awesome advocate for clients, Lynn also knows the importance of innovative technology to improve real estate operations.

Game-Changing Tech

“It’s really satisfying to see our more conservative clients — and Canadians tend to be a bit more conservative in general — become open to technology, to adopt it and develop their businesses with it and actually really like it,” says Lynn.

In her role as director of residential client services, Lynn is dedicated to making sure Yardi’s clients enjoy every advantage that technology has to offer. Embracing the daily challenges that come with an evolving industry, Lynn is an expert on positive technology disruption and supporting clients through change.

“Real estate companies aren’t resisting technology anymore, because the benefits are overwhelmingly positive. We’ve seen big changes in our industry going from paper-based systems with manual processing to paperless processing and electronic transactions, along with online marketing and automation for leasing and resident services,” says Lynn.

As Yardi’s solutions continue to evolve to serve the next generation of property managers, renters and employees, Lynn is there to make sure clients are getting everything they need to thrive. With new advancements like artificial intelligence and machine learning to help set rental pricing, there’s a lot to be excited about.