If you’ve attended a Yardi Advanced Solutions Conference (YASC), you know that Yardi addresses professionals from every property management industry segment, including affordable housing. The Affordable Housing Spotlight Session during YASC drew approximately 400 people representing providers from across the country. During the session, Yardi Director of Client Services Jackie Mills-Delling gave attendees a glimpse into Yardi’s vision for the future of affordable housing property management. Agenda items included a schedule of Yardi software releases, guidance on HOTMA implementation and solution overviews for different types of affordable housing organizations. What’s Happening with HOTMA? HOTMA stands for the Housing Opportunities Through Modernization Act of 2016. Through HOTMA, the U.S. Dept. of Housing and Urban Development is updating guidelines for several affordable housing programs that will streamline core administrative processes. Jackie provided HOTMA updates for HUD 50059, Rural Development, HOME and Low Income Tax Credit properties. The updates covered the changes that HOTMA will bring, including new forms, reports, financial calculations and more. “HOTMA has been an ongoing priority for Yardi as we work with affordable housing providers to get prepared for everything coming their way. YASC is a great opportunity to get a lot of people in the room to have a discussion of the current status of these important changes to the industry,” said Jackie. Voyager 8 Perhaps the most anticipated portion of the spotlight session was a look at Yardi’s newest version of its flagship affordable housing solution, Voyager 8. Voyager 8 includes a reimagined user interface for affordable housing professionals called Compliance Manager. YASC attendees saw a demo of Compliance Manager, many for the first time. Yardi expects to release Compliance Manager, powered by Voyager 8, in the coming months. Compliance Manager centralizes access to affordable housing data, compliance reviews, metrics, communication tools and automated income and asset verifications. With Compliance Manger, users can access each of these tools from a dashboard that does not require switching screens or logging into separate modules. “The new Compliance Manager interface will enable users to quickly see and access what they use as their daily routine. It truly is a reimagined user experience, and it’s coming soon for Yardi clients,” said Jackie. Current Yardi Voyager users will be able to access Compliance Manager at no cost and without extensive implementation efforts once they’ve migrated to Voyager 8. Solution Recommendations Another exciting portion of the spotlight session provided attendees with a look at Yardi affordable housing solutions that may be a great fit for their current and future needs. For example, the overview of Maintenance IQ showed how affordable housing providers can enhance their ability to comply with federal inspection standards “This tool has the potential to significantly enhance maintenance efficiency, reducing unit turnaround times and seamlessly integrating with procurement processes. It streamlines the integration of materials needed for tasks like changing a lock or faucet directly into the workflow,” said Jackie. Other products covered during the session included Yardi Aspire, which is a complete learning management solution, Yardi Verification Services which delivers income and asset verifications usually within a matter of minutes, Yardi Case Manager, a ticketing solution for tracking service delivery, and much more. “YASC offers a great time for our clients every year. But, beyond the fun and entertainment, there really is a focus on educating Yardi clients on our current and future solutions. There’s a lot to learn at YASC, and this affordable housing spotlight session was a great example,” said Jackie. Interested in attending a Yardi event? Check our events page for information about client events and industry tradeshows happening in the United States and Canada. If you’d like more information about Yardi affordable housing solutions, visit our website or call (800) 866-1144 to ask for an online...

If you’re wondering how you can get started with energy rebates, you’ve come to the right place. These incentives provide upfront savings while saving you thousands on utility costs for years to come. For example, switching from baseboard heating to a heat pump saves an average of $1,300 per year. These rebates are not just about saving money — they also create more sustainable communities while improving living conditions for low-income and disadvantaged communities. Budget season is an opportune moment to review outstanding repairs and strategize on how communities can leverage direct savings effectively. Keep reading so you’re ready to act when the time comes. The Inflation Reduction Act in a nutshell In 2022 President Joe Biden signed the Inflation Reduction Act into law, dedicating nearly $400 billion to fund clean energy and address climate issues. From this, $8.8 billion will go to Home Energy rebates, including the Home Efficiency Rebates and Home Electrification and Appliance Rebates. States are encouraged to dedicate up to 10% of rebate funding, with a $400K cap, to support upgrades in low-income, multifamily buildings. The Home Efficiency Rebates Program (Section 50121) Section 50121 awards rebates for energy efficiency improvements in residential buildings. This program is about incentivizing property managers and homeowners to make energy-saving improvements, rather than requiring full renovations and complete overhauls. By targeting improvements, such as HVAC systems, the program aims to reduce our energy consumption and utility bills. Here’s what you need to know: Eligibility: Rebates are available for energy-saving measures, such as insulation, air sealing and high-efficiency HVAC systems. Benefits for multifamily property owners: Owners can receive rebates for upgrades that reduce energy consumption — leading to lower utility bills and improved tenant satisfaction. Funding allocation: States are required to allocate a portion of the rebate funds to low-income multifamily households, ensuring broader access to energy efficiency improvements. Home Electrification and Appliance Rebates (Section 50122) Section 50122 offers rebates for qualified electrification projects for low- or moderate-income households. Electrification is crucial for transitioning homes away from carbon-powered energy. By offering rebates for qualified projects, this program encourages property managers to adopt more efficient technologies that reduce carbon footprints and improve indoor air quality. Here’s what you need to know: Eligibility: Includes rebates for electric stoves, heat pumps, water heaters and other energy-efficient appliances. Benefits for multifamily property owners: Provides direct incentives, including point-of- sales rebates of up to 100% for properties serving residents with an area median income (AMI) of 80% or lower. A portion of funds is specifically reserved for underserved communities. By upgrading to modern energy-efficient appliances, property owners can reduce utility costs and increase energy efficiency. Funding allocation: Encourages the adoption of electric appliances, contributing to the overall reduction of carbon emissions from residential buildings. Community benefit: Contributes to combatting climate change while delivering long-term savings. Electric appliances offer smart features that enhance convenience and allow users to optimize energy consumption. What does it all mean for property managers and the community? These forward-thinking incentives save costs for property managers while reducing our reliance on fossil fuels. Not to mention, updated and efficient appliances mean happier tenants. It’s a win for you, the environment and your residents. Now, let’s assess some of the key takeaways: Financial incentives: Rebates offset the cost of energy efficiency and electrification upgrades. Pass-through benefits: Property owners who receive rebates for energy efficiency and electrification improvements must pass the savings on to renters, meaning they can benefit without facing rent increases. Targeted assistance for low-income households: A significant portion of the rebate funds are allocated specifically for low-income households. This ensures that the most vulnerable have access to energy-efficient and electrified homes. Tenant notification and consent: Property owners may be required to notify tenants about planned improvements and obtain their consent, particularly when the upgrades involve entering rental units. This ensures transparency and respect for renters’ rights and privacy. Affordability: Programs often include...

Looking to advance value-based care (VBC) in your senior living communities but not sure how to get there? Our fully integrated solution — the Yardi Senior Living Suite — is built to help. To give you a better understanding of how VBC works (and how our technology can support you) we created an informative new ebook. Don’t miss the insights shared — get a highlight below then explore the full ebook. What is value-based care? VBC focuses on the quality of care and the resident experience. More specifically, enhancing the resident experience through proactive, personalized and person-centered care. In today’s senior living communities, providing VBC can drastically improve resident health outcomes and increase operational returns. How does our technology support VBC? The Yardi Senior Living Suite combines resident care, marketing, sales, finance, business intelligence, pharmacy, operations and more on a cloud-hosted, HIPAA and SOX-compliant software platform. The suite of products is single-stack — uniting on a fully integrated platform — and offers intuitive functionality that helps you provide the best care and improve health outcomes across your communities. Taking a closer look, our single connected solution supports VBC by: Enhancing communications among residents, families and the entire care team. Providing data-driven insights for identifying at-risk residents, proactively mitigating issues and offering preventative care. Empowering staff with interoperable workflows, personalized to meet resident needs. Supporting community wellness programs and boosting resident engagement. Ensuring comprehensive population health management thanks to actionable information and trends. Offering a digital signature workflow that enables quick adaptation of care plans as resident needs change. Presenting health care data that’s pulled into the clinical intake, equipping you to report on resident status during transitions of care. Enabling value-based care reimbursement models.  Centralizing data in one secure place, sharing a cohesive picture of resident health with physicians, health systems and more. Explore our single-stack solution for VBC Yardi EHR: Yardi EHR is a full-service electronic health record solution that unites clinical intake processing, medication management, resident assessments, interoperability, care planning and more. It enables streamlined analysis of population health metrics and real-time information sharing — helping you track and improve resident health outcomes. Senior IQ: Senior IQ is a dynamic business intelligence solution that presents real-time, community-specific data in sharable dashboards. You have the power to analyze actionable information and identify trends — helping you predict resident health outcomes and adjust care plans accordingly. RentCafe Wellness: RentCafe Wellness is a comprehensive community wellness solution that enables you to schedule activities, share information via online calendars, track resident attendance and more. By supporting resident engagement and providing families with access to wellness information, you reduce the risk of isolation — optimizing resident health outcomes. Read the ebook in full The Yardi Senior Living Suite offers more tools built to support VBC — read the ebook in its entirety to learn more. And if you have any questions for our team, don’t hesitate to reach...

It’s time for this year’s National Assisted Living Week (NALW), an annual recognition of assisted living communities and the individuals they serve. NALW was established by the National Center for Assisted Living (NCAL) in 1995 and each year, a special theme is announced. The 2024 theme — Inspiring Generations — encourages senior living staff, residents and families to share stories and wisdom with one another. We’ll share more on this year’s observance below, covering how our senior living clients are participating. Happy #NALW! Learn about National Assisted Living Week NALW seeks to recognize assisted living communities and highlight the important role they play. Specifically, their role in caring for America’s seniors and individuals with disabilities. The 2024 observance encourages communities around the country to offer events in honor of NALW — and to educate the public about the importance of long-term care.   Fortunately, NCAL provides a thorough planning guide each year to help communities drive these events forward. Check out the 2024 planning guide from NCAL! See how Yardi clients celebrated this year Pacifica Senior Living took to social media to spotlight NALW, including an announcement post shining light on the joys of community living. Pacifica also shared posts celebrating individual communities — complete with heartwarming photos — including Pacifica Encinitas, West Park and San Leandro.   At Benchmark Senior Living, a celebratory blog post was dedicated to NALW (plus a LinkedIn post sharing a snapshot). The blog post honors this year’s NALW theme with inspiring stories from Benchmark communities, all focused on residents. Maplewood Senior Living also posted on LinkedIn for NALW, sharing a strong message: associates are the heart of Maplewood communities, and their devotion to residents deserves recognition. “This week, we celebrate the exceptional dedication and compassion of our associates who make every community a vibrant, caring place for our residents,” shared Maplewood in the post. For Vitality Living, NALW is all about honoring the incredible bonds formed between residents, team members and volunteers. Their social media post encourages other communities to celebrate the connections they share — and notes appreciation for individuals across Vitality communities. Join the 2024 observance It’s never too late to celebrate assisted living communities and the residents they serve. Join the cause by reading more on National Assisted Living Week — and share your own stories on social media with the hashtag...

It’s a milestone year for Yardi, and the air was buzzing with excitement as nearly 4,500 real estate technology leaders gathered in San Diego this morning to kick off the 2024 Yardi Advanced Solutions Conference (YASC). The theme of this year’s event is “the journey continues,” and it promises to be an exhilarating and insightful three-day experience for all YASC attendees. Kicking off the General Session, Esther Bonardi, vice president of corporate marketing and REACH by RentCafe, reflected on the company’s innovative past and exciting present. “The journey does not stop here and goes into the future, and maybe (this week), you will share something with us that goes into our future,” Bonardi said. YASC attendees received a commemorative silver coin marking a “moment in time, and we hope you go back home and remember you were here when Yardi hit 40 years.” Guiding principles and great determination Yardi founder and CEO, Anant Yardi, shared his personal memories of starting Yardi on his Apple II computer in Santa Barbara, Calif. Later in the opener, his son Kevin Yardi, today the company’s vice president, recalled falling asleep to the sound of his father’s keystrokes as he programmed late into the night. In the early 1980s, Mr. Yardi shared that his claim to fame was that those using Yardi software only needed one floppy disk for the program, instead of the more common three or four. The Apple II Mr. Yardi worked on made the trip to San Diego for the 40-year anniversary, demurely sharing the stage with all speakers.  “At any point of time throughout the 40 years at Yardi, there was always a vision and a goal,” Mr. Yardi said. Despite early setbacks, he relied on “tenacity and a degree of stubbornness to keep at it, accompanied by optimism and clarity.”  “Any growth must be planned and orchestrated with rapid learning and execution,” Mr. Yardi noted. He shared a poignant personal story – in the late 1990s, his late father encouraged him to quit while he was ahead, suggesting that as the business grew larger, the more complaints and challenges he would encounter. Mr. Yardi politely declined to follow the advice. Since then, the company has grown from around 300 staff members to over 9,500. “Behind every challenge lurks an opportunity, so when you’re challenged, recognize there is an opportunity lurking behind it. I would like to see the journey continue with all these traditions and guiding principles. At the end of these 40 years, there’s humility and gratitude. In terms of gratitude, without our clients and employees, this wouldn’t have happened,” Mr. Yardi said. Cutting edge technology and artificial intelligence Rob Teel, president of global solutions, and Akshai Rao, president of residential, took the stage to share exciting news about Yardi Voyager 8 and Virtuoso. Introduced at last year’s YASC and now adopted by over 1,500 Yardi clients, Voyager 8 features engaging dashboards, seamless and easy data, and offers business insights not just for accounting. It’s an ideal platform for even the most tech-skeptical executive or portfolio owner. The upgrade to Voyager 8 is simple and scalable. “You can go at your own pace,” Rao noted. Voyager 8 can be rolled out to some teams or properties first, rather than to the entire company at once. “Let us help you, we are here to help.” Virtuoso, Yardi’s artificial intelligence solution, continues to evolve with a mobile app set to launch in Q1 2025. Virtuoso features include a chatbot, smart AP and leasing features, and a virtual assistant, which will improve decision-making, task management and efficiency. Another neat Virtuoso feature will include Marketplace ordering, which is like Google Lens and will allow team members to take a photo of a product and source it immediately. For those who might still be iffy about using AI, Rao said: “We will always back up AI with human intelligence, our teams’ knowledge...

The 2024 Changemakers series is complete! The annual series celebrates leaders who are paving the path for a brighter future in senior living — and we’re happy to play a part in sharing their stories. The final Changemaker to spotlight is Stephanie Harris, CEO and Principal at Arrow Senior Living. In her interview with Senior Housing News (SHN), Harris discusses how she’s changed as a leader over the years, her strong appetite for risk and her focus on staff satisfaction.  Get insights from Changemaker Stephanie Harris SHN: Obviously, we at SHN think of you as a changemaker, but do you see yourself that way — are you always excited to drive change? Harris: Absolutely, I see myself as a changemaker. Change is in my origin story. I founded this company in 2005 as Turnaround Solutions with the purpose of transforming previously distressed assets through hands-on problem-solving and relationship-based sales solutions. My business card even defines the word ‘Turnaround’ as “becoming changed for the better.” It’s ingrained in our culture to constantly improve and evolve, seeking better ways to operate senior living through best practices in sales, marketing, and technology. SHN: In what areas do you think you are a changemaker? Harris: I am a changemaker in building higher performing sales strategies and implementing technologies to automate and supplement workflows. What I am most proud of is the culture we have built. Most of our team members come from outside of senior living and must learn the business from our vantage point, versus bringing old solutions and habits. This fresh perspective has helped us build a continuous improvement model and attract a dedicated team committed to revolutionizing how we engage with employees, residents, and families we serve. SHN: Changemakers tend to be risk-takers. Do you agree with that statement? How do you describe your own appetite for risk? Harris: I am a risk-taker. I bet the house when I formed this business while in law school, so much so that I had to move into my office. Over the past 24 years in this industry, my appetite for risk has become more balanced by a strategic approach to decision-making. I believe in taking calculated risks that drive innovation and growth. I do find myself more focused on gentle evolution versus revolutionary change as our organization grows and matures. I worry in some ways that over time I may hinder future progress if my appetite for risk changes. Hear more from Changemaker Stephanie Harris Read Stephanie Harris’ entire interview with SHN. We hope you enjoyed this year’s series — visit SHN’s site to revisit the...

This year’s Changemakers series is nearly coming to an end — we’ve celebrated several phenomenal honorees so far! We’re pleased to be the series’ sponsor for the sixth consecutive year, partnering with Senior Housing News (SHN) to bring you exclusive, detailed interviews that cover each leader’s story. Each honoree has brought a unique perspective to the table, sharing how they’ve grown throughout their career, navigated industry obstacles and most importantly, driven positive change. The Changemaker celebrated today is Gottfried Ernst, COO at Cogir Senior Living, one of our dedicated senior living clients. Through his interview with SHN, Ernst speaks to the value of technology, the unique ways Cogir navigates change and more. Learn from Changemaker Gottfried Ernst SHN: How have you changed as a leader since starting in the senior living industry? Ernst: When I started in this industry, I was more focused on learning and adapting to the tasks at hand. My focus was more on understanding the industry better and developing my skills to best fit. Over time, I’ve developed a deeper understanding of team dynamics, effective communication and the importance of empathy in leadership. As my leadership style matured and I became more confident, empathy and vulnerability has helped me over the years to really connect with people. I’ve learned to delegate tasks more efficiently as well. I trust my team’s expertise and provide support where needed. That has worked for me. Additionally, I’ve become more adept at navigating challenges and conflicts and finding constructive solutions that benefit both the team and the organization as a whole. I’ve evolved into a more confident and compassionate leader who strives to inspire and empower those around me. That’s what I believe and that’s what I stand for. I continuously try to improve how I can be the best leader for my team and for others. SHN: Can you provide an example of a change you’ve made in operations and why you made that change specifically? Ernst: In a former company, I changed the way we gather feedback from residents using technology. I’m a firm believer that successful businesses don’t just give a survey once a year to the customers and allow them to weigh in. I believe in continuous serving of our residents, team members and customers to be able to really get a holistic and full picture of what we can do better. That was an area that I dove into and made a change to and it worked really well. Another example is I worked on a program that allowed our Illinois customers to choose what package they would like to be part of when they move into the community, what service package they want with housekeeping and more. It was a dynamic senior housing concept where the customer is in the driver’s seat in what we offer, not us. It was not easy to execute economically, but certainly something that I’m very proud of. Then in the post-Covid era, it’s important to give team members more flexibility and truly allow them to be in control, similar to the residents. I implemented different ways of providing shifts, applying for schedules, and allowing our people to actually tell us when they can work versus the other way around. That made an impact on the retention side and certainly helped us with staffing on the clinical side as well. SHN: In your opinion, what is the single greatest driver of change in the senior living industry today? Ernst: Change in resident demand, desire, and what they’re looking for as we continue to gain occupancy, margin compression, and staff retention. Those are the three main drivers that drive change in our industry today and will continue to do so. Read Changemaker Gottfried Ernst’s entire interview Check out the full Changemaker interview with Gottfried Ernst. If you’ve followed the series since the start, we hope you learned something valuable from...

Aquariums, often a topic of debate among some, are more than just attractions. Did you know that most aquariums are nonprofit organizations firmly committed to conservation and sustainability? This summer, let’s dive into the world of America’s top aquariums and discover the incredible work they do. Georgia Aquarium, Atlanta. This aquarium, the largest in the Western Hemisphere, is not just a home to the majestic whale sharks but also a hub of groundbreaking research. Since 2004, the aquarium has been studying whale sharks in the wild, an unparalleled research opportunity. The DNA studies conducted by scientists at the Georgia Institute of Technology, based on tissue samples collected from the animals at the aquarium, have led to the first-ever complete shark genome map. In addition to whale sharks, the Georgia Aquarium is a leader in conservation efforts for endangered species, sharing the experience and knowledge from innovative strategies to effective on-the-ground action. Former president and CEO of Georgia Aquarium, Dr. Brian Davis, said, “Georgia Aquarium has been at the forefront of aquatic science for years, making important breakthroughs for marquee marine species. Our commitment to protecting our ocean is unwavering.” Monterey Bay Aquarium, California. This gorgeous aquarium is known for its 28-foot-tall Kelp Forest, one of the tallest aquarium exhibits in the world! In addition to the Kelp Forest, Monterey Bay offers tufted puffins, sea otters, and deep-sea animals, including transparent glowing jellyfish. As far as sustainability is concerned, Monterey Bay Aquarium is committed to reducing sources of ocean plastic pollution. It practices what it preaches by ensuring all its retail operations and the products it sells align with its mission. By the end of 2024, the aquarium is working toward its apparel made from synthetic blends. Plush toys are all made with 100% recycled materials. And at the end of 2023, they eliminated 100% of hard plastic toys and gift products. National Aquarium, Baltimore. The National Aquarium attracts over 1 million visitors annually to view its more than 20,000 aquatic animals, including an interactive and fully immersive dolphin show. However, such a large, resource-heavy production takes a lot of energy. The institution has committed to reducing its greenhouse gas emission to net zero by 2035, including some activities such as tree-planting projects to help address climate change. Laura Bankey, the aquarium vice president of conservation programs, says, “We feel it’s important as a leader in the industry and as a leader in Baltimore to show people that it can be done and must be done. Going all in on climate means every decision that we make in the future has to use climate change as a filter.” Shedd Aquarium, Chicago. This aquarium aims to promote compassion for animals and conservation efforts with an up-close view of an array of aquatic animals, including giant Pacific octopuses. They also offer a conservation eco-tour in the summertime with guided kayaking outings on the Chicago River. Shedd Aquarium is also committed to supporting sustainable fisheries to benefit the ecosystem and all that rely on them. Shedd also grows organisms like zooplankton at the bottom of the food chain through a live foods program. Live foods reduce the need to source food from the ocean and decrease the packing waste and carbon footprint generated from shipping food. Shedd Aquarium just welcomed its newest baby, a Beluga whale, last month, the firstborn since 2020. Births at aquariums like Shedd provide invaluable insights for scientists and conservationists alike. Tennessee Aquarium, Chattanooga. Visitors to this top Chattanooga attraction embark on an underwater adventure from the mountains to the sea. This unique aquarium is divided into two buildings for freshwater and saltwater exhibits. The aquarium conducts several scientific studies by restoring the region’s natural ecosystems and educating the public to take conservation action. With its riverfront facility, the aquarium is growing its capacity to actively protect the health of the river water and the fantastic, diverse animals. A...

It’s time to overcome the limitations and inefficiencies of disparate systems. Life plan communities (LPCs) or continuing care retirement communities (CCRCs) can do so with the Yardi Senior Living Suite, our fully integrated solution that unites community management, finance, marketing, business intelligence, resident care and more on a single platform. As a leading tech solution in the industry (with 40+ years of experience and Forbes Cloud 100 recognition), the Senior Living Suite offers everything your communities need to unify operations, increase occupancy and most importantly, deliver the highest quality care. We put together a quick, informative infographic to show you how it works: Create a foundation for success with integrated senior living software Explore the Yardi Senior Living Suite Not every software solution is efficient. To meet the unique demands of your communities, you need a full suite of tools that are mobile, intuitive and efficient. Our single connected solution checks every box and helps you lower your total operating cost, eliminate duplicate data entry and enable a seamless transfer of information between operational divisions. Unlock functionality built for LPCs and CCRCs Help residents age in place as they progress through multiple lines of service including independent living, assisted living, memory care and skilled nursing. Ensure consistency and accuracy with centralized resident profiles, starting at the prospect stage. Eliminate siloed data and the need to re-enter information during move-ins and care-level transfers. Provide a continuum of care — at varying levels — on a permanent or temporary basis as resident needs change. Streamline pre-move-in and ongoing assessments, the clinical intake process, medication management, incident tracking and behavior management across all care levels. Help residents live their best lives with care-level-specific wellness and engagement tools. Maximize financial reconciliations with a built-in general ledger accounting system that offers real-time reporting and transaction-level drilldowns. Track entrance fees and streamline the monthly amortization process for A, B and C contracts. Customize and scale your software build to fit the unique requirements of your communities. Start with Voyager Senior Housing, the cornerstone product required, then add additional solutions across the Yardi Senior Living Suite to meet your needs. Learn more from team Yardi Want the full scoop on how our technology supports senior living communities? Continue exploring the infographic then reach out to book time with our...

Miscommunication is common in many workplaces and can negatively impact productivity and relationships. Let’s navigate office politics and miscommunications with these best practices and learn how to boost office morale by turning setbacks into success. Common causes of miscommunication are lack of clarity in messages, assumptions, generational or cultural differences and ineffective listening. All of which will inevitably lead to negative office politics, potentially impacting workplace harmony and career progression. Ineffective workplace communication costs U.S. businesses $1.2 trillion—or $12,506 per employee annually, according to a report by Grammarly. Improve communication skills by actively listening without interruptions, summarizing what the other person said, and asking clarifying questions. For instance, if unsure about a task, ask, “Could you clarify the deadline for this project?” Don’t be scared to ask questions because the more knowledge on the subject at hand, the better the outcome. Always have clear and concise messages using straightforward language, avoiding jargon and always being specific. For example, many use Microsoft TEAMS or Google Slack to communicate with employees. Both are great programs that keep everyone on the same page. Remember, when messaging someone on one of those programs, do not lead with a simple hey and nothing attached. Most people are very busy and don’t have time for ineffective TEAMS/Slack messages. In the office, pay attention to nonverbal communication, such as body language, facial expressions and tone of voice. Sometimes it is not “what” the person said, but “how,” they said it.  Regular feedback and check-ins with the team are not just essential. They are the lifeline to keeping a straightforward schedule and avoiding miscommunication. Schedule regular, one-on-one meetings to ensure alignment and address communication issues early. This proactive approach will prevent misunderstandings and foster a culture of open communication and mutual support. Build positive and authentic relationships. Unfortunately, office politics is all too real. To navigate this, build positive and genuine connections with colleagues across different departments and levels. Stay professionally neutral, and avoid taking sides at all costs. Advocate for transparent decision-making processes and fair treatment of all employees. Dorie Clark, professor of business administration and published author on LinkedIn, says, “Create goodwill with colleagues by adding value through small gestures, sending a congratulations note, inviting them to an event and assisting with social media. It’s not about lavishing someone with expensive gifts. It’s about knowing what they’d value and trying your best to make a gracious gesture.” Be diplomatic in communication, especially in sensitive situations, to avoid unnecessary conflicts of interest. Clark noted, “When it comes to office politics, some may think you have to be a cutthroat operator, but really, it’s about forging real connections and creating space to be yourself and help others do the same.” Zoom and video conferencing can sometimes make it hard to read the other person. However, according to the Forbes Human Resource Council, “Follow up after a meeting, ask more questions and give the benefit of the doubt. Everyone is going through their own set of challenges, so exert your kindness muscle. If you’ve seen some unusual office politics, take the high road. You want to be remembered as someone who leads with integrity.” By handling office politics with integrity, individuals will have respect and will focus on their professional growth and contributions. Boost office morale. Foster an environment where all employees feel valued and included. Encourage work-life balance with flexible work hours, remote options, and respect for personal time. Provide a healthy, comfortable work environment with amenities like ergonomic furniture, healthy snacks, and wellness programs. Organize some team-building activities to encourage teamwork and build strong relationships. For instance, since the Summer Olympics has kicked off, enjoy a week of office Olympics with physical and mental activities and host a small opening/closing ceremony—craft awards and medals unique to the office with the company’s logo. The Games will be sure to improve collaboration and promote unity. Mistakes happen. After all,...

Team Yardi had a fantastic time attending the NAHRO Summer Symposium in Chicago earlier this month. We’re proud to continue our role as a NAHRO supporter and diamond sponsor.   The event celebrated the 50th anniversary of the Housing Choice Voucher program and the opening of the National Public Housing Museum. Attendees participated in informational sessions focused on the past, present and future of the affordable housing industry. “It was a wonderful opportunity to connect with our clients and learn about what’s on the horizon for the industry,” said Stevan Henning, senior account executive. The conference We were warmly welcomed by NAHRO President George Guy, who opened with a lighthearted discussion on the history of music and culture in Chicago. It was a jam-packed schedule, keeping us on our toes the entire time. We learned about various topics in the housing industry including: Updates on the Move to Work Demonstration Improving Community Choice in the Voucher Program HUD’s New Inspection protocol, NSPIRE Level 5 Upfront Income Verification Public Housing Preservation, Climate and Energy Resources National Public Housing Museum tour One of the standout moments was the tour of Chicago’s National Public Housing Museum — the first institution of its kind dedicated to telling the story of public housing in the United States. “Housing insecurity is a leading issue of our time. Having an institution dedicated to educating people and sharing stories is incredible. Touring the facility was heartwarming, the stories were touching, and the lessons were rewarding,” said Jeanette Porter, PHA sales manager. Streamlining the Verification of Income: panel session Yardi teamed up with Heather Gaines from Cuyahoga Metropolitan Housing Authority and Alice Kimbowa from Seattle Housing Authority in a panel session discussing income verification challenges and strategies. Mary Beth Snyder, Yardi industry principal, delved into some key issues facing income verification such as: Applicant fraud Lower staffing levels Varied income sources HUD’s highest level of income verification for new applicants is upfront income verification (UIV) using non-HUD systems. While many agencies use The Work Number for UIV, more cost-effective data providers and electronic data sets are available. Using electronic data verification enhances program integrity, improves administrative efficiency and reduces steps for applicants. Attendees learned how UIV costs are justified by addressing current challenges and opportunities. Thank you NAHRO for the opportunity to speak on this pressing matter housing authorities are facing. We hope attendees found value in our panel session.   Client spotlight Connecting with clients at events like these is always a highlight. Jeanette had the pleasure of meeting with April Thompson of Rock Springs Housing Authority.  April was thrilled to share that her team is now live on Yardi Voyager. She noted that the transition to Yardi was smooth, thanks to our dedicated team that ensured everything was up and running. We look forward to our future partnership with Rock Springs Housing Authority and supporting their continued success with Voyager. Final thoughts The NAHRO Summer Symposium offered our team a chance to connect with the community, celebrate milestones and reflect on the importance of public housing. We look forward to continuing to support NAHRO and contributing to the future of the industry. Curious about our commitment to public housing? Learn more about our solutions for PHAs...

Want to save 1.5 hours per move-in? It’s achievable with RentCafe Senior CRM, our mobile-friendly, integrated CRM solution. Take it from Morning Pointe Senior Living, an organization with 38-plus communities that’s using the electronic leasing workflow in RentCafe Senior CRM to drive success. In addition to saving time during move-ins, Morning Pointe has also drastically reduced paper costs, mitigated errors and empowered staff since adopting our CRM solution. We interviewed the Morning Pointe team to showcase their successes’ significance — and we’re excited to present it all in a brand-new case study. Read on for a highlight. The challenge: Tedious paper processes Morning Pointe previously used paper to generate leases, collect signatures and store records. With lease agreements averaging at 80 pages each, daily processes were time-consuming, susceptible to errors and costly to maintain. The solution: Seamless electronic leasing Morning Pointe now operates with RentCafe Senior CRM, our fully integrated sales and marketing solution that offers a seamless electronic leasing workflow. Communities are mitigating errors, empowering staff and experiencing significant time and cost savings. The results: Time savings, a reduction in costs and more With RentCafe Senior CRM, Morning Pointe is streamlining every stage of the leasing workflow. Time savings: Rather than devoting time to printing and assembling paper leases, Morning Pointe can now generate documents with ease — all digitally. With RentCafe Senior CRM offering intuitive features to quickly create, sign and store every file needed, communities are saving approximately 1.5 hours per move-in. Going paperless: With help from RentCafe Senior CRM, Morning Pointe is reducing costs, mitigating errors and eliminating wasteful practices. With all documents centralized on an electronic platform, leaders rest assured that they’re operating efficiently — and being environmentally friendly. “Switching from our old paper system to the digital leasing program by Yardi has helped bring Morning Pointe forward in technology — and in customer service,” shared Doru Mihaescu, vice president of information technology at Morning Pointe. Read the case study See more of Morning Pointe’s success in this short client spotlight, then read the full case study to delve deeper....

Yardi has been named to the 2024 Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. Yardi was a member of the inaugural Cloud 100 in 2016 and was No. 36 this year. “We’re honored that Yardi continues to rank among the top private cloud companies worldwide,” said Joel Loewen, vice president of cloud services at Yardi. “Since the inaugural list, this inclusion has reflected the continual efforts of our employees to create innovative and impactful solutions for our customers. We take pride in being one of the oldest companies on this prestigious list as well as one of the few that has no external capital.” For the ninth straight year, the Cloud 100 reviewed submissions from hundreds of cloud startups and private companies. The Cloud 100 evaluation process involved ranking companies across several factors, including: market leadership, operating metrics and people and culture. “For nine years, the Forbes Cloud 100 list has recognized the leading private cloud companies in the world, from AI to work software, infrastructure to security,” said Alex Konrad, the Forbes editor of the Cloud 100. “This year’s list is the strongest group of standouts yet, with revenue, valuations and growth that will eventually make for historic IPO’s.” “Across nine years of data, we have yet to see as competitive of a cohort as the 2024 Cloud 100.  The list value reached $820 billion this year, the highest list value in Cloud 100 history,” said Mary D’Onofrio, partner at Bessemer Venture Partners. The Forbes 2024 Cloud 100 is published online at forbes.com/cloud100 and will appear in the August/September 2024 issue of Forbes magazine. Celebrating its 40-year anniversary in 2024, Yardi develops industry-leading software for all types and sizes of real estate companies across the world. With 9,500 employees, Yardi is working with our clients to drive significant innovation in the real estate industry. For more information on how Yardi is Energized for Tomorrow, visit yardi.com. About Bessemer Venture PartnersBessemer Venture Partners helps entrepreneurs lay strong foundations to build and forge long-standing companies. With more than 145 IPOs and 300 portfolio companies in the enterprise, consumer and healthcare spaces, Bessemer supports founders and CEOs from their early days through every stage of growth. Bessemer’s global portfolio has included Pinterest, Shopify, Twilio, Yelp, LinkedIn, PagerDuty, DocuSign, Wix, Fiverr, and Toast and has $18 billion of assets under management. Bessemer has teams of investors and partners located in Tel Aviv, Silicon Valley, San Francisco, New York, London, Hong Kong, Boston, and Bangalore. Born from innovations in steel more than a century ago, Bessemer’s storied history has afforded its partners the opportunity to celebrate and scrutinize its best investment decisions (see Memos) and also learn from its mistakes (see Anti-Portfolio). About ForbesForbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business and making a significant impact on the world. The Forbes brand today reaches more than 140 million people worldwide through its trusted journalism, signature LIVE and Forbes Virtual events, custom marketing programs and 43 licensed local editions in 69 countries. Forbes Media’s brand extensions include real estate, education and financial services license agreements. About Salesforce VenturesSalesforce Ventures helps enterprising founders build companies that reinvent the way the world works. For over 15 years, we’ve invested in and partnered with more than 400 of the world’s most tenacious enterprise software companies from seed to IPO, including Airtable, Databricks, DocuSign, Guild Education, Hopin, monday.com, nCino, Snowflake, Snyk, Stripe, Tanium, and Zoom. Salesforce Ventures leverages our decades of expertise in the cloud and our long-term relationships with key decision-makers at thousands of businesses around the world to give our portfolio companies an advantage, help them build credibility, and accelerate growth. Salesforce Ventures has a $5BN portfolio of 300+ companies in...