How can states build an age-friendly environment for seniors? For California, the roadmap is outlined in a Master Plan for Aging — which received a significant revision this May in light of the pandemic.   California’s Master Plan for Aging Did you know that California’s over-60 population is projected to grow faster than any other age group in the next 9 years? Looking at the numbers, 10.8 million Californians will be older adults by 2030 — meaning seniors will make up one quarter of the state’s population. Crafted in response and released in January of this year, California’s Master Plan for Aging works to prioritize the health and well-being of older adults. The plan is a blueprint for the state’s communities to create environments where people of all ages and abilities are engaged, valued and afforded opportunities. With 5 bold goals and 23 intricate strategies, the plan aims to build a California for all ages by 2030.  The plan’s latest revision and pandemic response Given the devastating losses and serious risks faced by older adults during COVID-19, the Master Plan for Aging underwent an urgent revision in May 2021. The new-and-improved plan seeks to address pressing needs for pandemic recovery — all while investing in the resilience of California’s seniors. The revision includes $3.8 billion in new funding with goals centered around housing, health, isolation prevention, caregiving and affordable aging. Here’s a breakdown of what the budget increase covers: Workforce development investments to help support aging healthcareA comprehensive approach to Alzheimer’s disease, with funding dedicated to public awareness, care standards and geriatric workforce developmentFunding for the Department of Social Services to preserve and expand housing for low-income seniors, ensuring housing stability in the tail-end of the pandemic Looking to learn more? Explore the Master...

Stay-at-home orders, occupancy limitations and business closure orders during the pandemic took a big toll on fashion merchants. Renowned retail brands such as Neiman Marcus Group, J. Crew Group Inc., Brooks Brothers, Ascena Retail Group (operator of Ann Taylor, Lane Bryant and others) all filed for bankruptcy protection last year as sales plummeted 86% in the first months of the pandemic. Others, like LVMH Moët Hennessy Louis Vuitton, Macy’s, H&M and Burberry, closed outlets or trimmed payroll amid drastic sales slumps. The Washington Post reported in April that nearly 200 U.S. department stores have disappeared in the past year alone, with another 800, about half the country’s remaining mall-based locations, potentially being shuttered by the end of 2025. While U.S. consumers shelled out $192 billion more for online purchases in 2020 than they did a year earlier, online clothing sales rose far less than did food and beverages, consumer electronics, personal care and home furnishings. In February, U.S. spending at clothing and accessories stores was down 11% from a year earlier, according to the Commerce Department; overall retail sales grew 6.3% in that period. Purchasing perks up One reason for depressed store sales, of course, is e-commerce. Mark Cohen, director of retail studies at Columbia Business School and former chief executive of Sears Canada, notes, “The customer who used to be handcuffed to their local department store is no longer tethered because they have an online alternative that’s become even more attractive in the last year.” But things could be looking up for retail. The U.S. Commerce Department reported that overall retail spending rebounded sharply in March, rising 9.8% after the dip in February. Department store sales rose 13% from a month earlier, boosted by stimulus checks and pent-up demand. “What we’re seeing emerging...

Few effects of the pandemic were felt as immediately or universally as food consumption. Barren supermarket shelves, higher prices and social distancing edicts forced many consumers to develop new patterns for obtaining and preparing food. According to results from a Consumer Reports survey published in January, about 80% of Americans made at least one change in the food they eat or the way they source or prepare it. People were snacking, stress eating and eating comfort foods more often, with 32% admitting they’ve gained weight (and 15% claiming to lose some). Another 22% said they were eating healthier than they were a year ago. “When people have less structure in their day and more access to the kitchen, it leads to more snacking and nibbling,” says Dr. Lisa Young, a nutrition and food studies expert at New York University. Not to mention more ordering in. Grubhub’s most popular deliveries in 2020 were heavily weighted toward comfort food, with chicken occupying the top three spots (spicy sandwich, burrito bowl and wings), followed by waffle fries, cold brew coffee and steak quesadilla. Home cooking heats up The novelty of takeout might have worn thin by September, when sales and marketing agency Acosta reported that 35% of the population had developed a newfound passion for cooking. As the pandemic moved into 2021, Americans continued to cook more, with 71% saying they will continue to do so after the crisis ends. That could signify that home cooks have become more creative and confident in the kitchen, along with enjoying the benefits of saving money and eating healthier. As the pandemic abates in some regions, consumers might choose to evaluate their diets and identify habits acquired during the pandemic that are worth keeping and which ones could be discarded....

How can business intelligence (BI) tools unlock the power of senior living? In collaboration with Yardi, Senior Housing News (SHN) assembled a brand-new white paper to help senior living providers examine the power of BI — and how to utilize it. Here’s a look at what’s covered: Intelligent Business: How Business Intelligence Tools Unlock the Power of Senior Living There’s no questioning the value of good data. But when data is supplemented with digital tools to extract insights, that value grows exponentially. That’s where business intelligence comes in — an addition to your senior living software that helps your company go the extra mile. And with Yardi Senior IQ, our BI solution, senior living providers uncover the insights needed to act confidently, save time and drive growth across communities. At a glance, Senior IQ offers comprehensive analytics that import data from your communities, compiling it in easy-to-read graphs and tables. KPIs like occupancy rate and NOI are made readily available, along with additional metrics like resident count, marketing spend and conversion rate. This white paper dives deeper into how — and why — BI solutions are important for senior living providers, now more than ever. Key points include: The transition toward data-driven business practicesAn increasing need for accompanying technology & digital toolsThree types of data analytics & how they apply to senior housingHow Yardi Senior IQ yields better senior housing decisionsTestimonials from senior living leaders To access the insights, read the full SHN business intelligence white paper. Interested in Yardi Senior IQ? Get in...

How can senior living providers attract new residents, nurture leads and increase resident retention? Implementing a thoughtful CRM program like RentCafe Senior CRM is key. To explore why CRM software is crucial in today’s landscape, and to guide providers through what can be a challenging process, Yardi is excited to share an upgraded resource. What are the benefits of CRM software? Which solutions make the difference? Our new and improved ebook — CRM for Senior Living — covers it all.   CRM defined What is CRM, and how does it apply to senior living? CRM, or customer relationship management, is technology used to oversee interactions with prospects with the goal of improving relationships through use of data. CRM software captures both quantitative and qualitative data across various channels, storing it all in one centralized location. This aggregated data set then paints a holistic view of prospects, surfacing insights to help staff make strategic decisions. With increased visibility, senior living providers can better organize leads, streamline marketing efforts and see what’s working — and what’s not. A new guide to CRM software Packed with informative tips and tools, Yardi’s enhanced ebook explores 7 ways CRM software helps senior living operators drive their communities forward. Learn how solutions like RENTCafé Senior CRM work to: Supercharge marketingShorten lead response timeCentralize dataOptimize contact strategyStrengthen client relationshipsAutomate communicationSimplify workflows RentCafe Senior CRM RENTCafé Senior CRM provides mobile-friendly sales and marketing tools for the unique needs of senior living operators. Integrated in the Yardi Senior Living Suite, this single connected solution unlocks the ability to drive quality leads, increase resident retention, produce sales projections, boost staff performance and more. Access the insights by reading our upgraded CRM ebook. For more information about RENTCafé Senior CRM or other products within the...

What would make affordable housing more affordable? The implementation of cost-saving, sustainable features. Unfortunately, clean tech faces an uphill battle with adaptation in the industry. A national incubator aims to change that. Wells Fargo presents a program that promotes innovation in housing by assisting clean tech companies with an accelerated path to market. Three new residential housing technology companies just joined the incubator this spring—heading to a market near you. 3 The challenge with green innovation in affordable housing Innovative tech startups can have the amazing ideas and the promising products, but they struggle to find funding. Unproven technologies are often seen as a risky investment. The real estate industry is notoriously slow at adapting even proven technologies, which makes the challenge twice as formidable for green building startups. The journey to market is formidable for green startups, but not insuperable. Innovation Incubator (IN2) supports the research and development of the most promising startups. As a result, affordable housing builders and developers can feel more confident about investing in new sustainable housing technologies. IN2: the solution that fosters more solutions IN2 is a dreamchild. It unites the funding and industry savvy of the Wells Fargo Foundation with the research specialists and technology of the U.S. Department of Energy’s National Renewable Energy Laboratory (NREL). The program is part of Wells Fargo Foundation’s $1 billion commitment to affordable housing. Startups selected by IN2 receive $250,000 in non-dilutive funding to hone their innovations. They work side-by-side with experts at NREL and the Donald Danforth Plant Science Center. Such collaborations give startups access to cutting edge research and testing. Startups also receive priceless networking opportunities, and their work is amplified throughout the industry.  Since 2014, the program has furnished product validation for 46 companies via NREL or the...

How does somebody live to be 100? Genes, environment or just luck? In the 20th century the average life expectancy rose 30 years, the greatest gain in 5,000 years of human history, according to health information source Prevention, which also said that the centenarian club increased 51% between 1990 and 2000. What explains this progression? Advances in health, education, disease prevention and treatment certainly played key roles. But, Gregg Easterbrook reported in The Atlantic in 2014, “Viewed globally, the lengthening of life spans seems independent of any single, specific event. It didn’t accelerate much as antibiotics and vaccines became common. Nor did it retreat much during wars or disease outbreaks.” Documentarian Jason Prall interviewed centenarians in nine countries in an attempt to gauge the impact of lifestyle, environment and mindset on longevity. Some of the common denominators he identified were simple yet impactful choices in food, exercise and social interaction. “If you want to keep your brain young, music, movement and engaging with others, those three things, I would say are the most important things you can do,” Prall said. “We also need to have fun, enjoy our lives, find something meaningful and be passion-driven, whether it’s art or whatever it is.” Most researchers agree that key elements of a supportive living environment include exercise, stimulating interpersonal relationships, a positive attitude about challenges, and access to green space, health care and good nutrition. “Constant interaction with other people can be annoying, but overall seems to keep us engaged with life,” said Thomas Perls, a professor at Boston Medical Center. But of course it’s not that simple. “Lifestyle studies of centenarians can be really puzzling,” noted Brian Kennedy, CEO of the Buck Institute, a research facility dedicated to extending the human life span. “They smoke...

Dealing with the effects of the COVID-19 pandemic has made commercial real estate landlords and tenants focus on new strategies for employee safety. Simultaneously, the industry has had to adjust protocols and practices as calls for equity have become corporate priorities throughout the U.S. and the world. This has created a focus on ESG (Environmental, Social and Governance) strategies to analyze and identify risks, health and growth opportunities. It requires participation from everyone ­– landlord to office employee to maintenance technician – to foster an atmosphere of inclusiveness. Most companies will endeavor to create a culture that sustains a positive environment, especially as many businesses are re-entering the physical workspace. Examples of unique benefits come from Brixmor Property Group, a company who owns and operates over 400 retail centers across the country. As a response to the pandemic, they implemented a mental health awareness program, offering free access to licensed therapists for all employees. Brixmor also created personal development accounts to encourage growth through professional and personal training. These accounts have been used for something as adventurous as sailing lessons or as work-focused as Excel classes. Daren Moss, Brixmor senior vice president, explained on a recent ICSC webinar that the company has also created company-wide awards recognizing community service and ingenuity. These, among other initiatives, help make employees feel they are part of a unique and healthy workplace, while encouraging work-life balance. Companies often have mission or value statements that promote diversity and inclusion, but taking action can be more challenging. Brixmor created a leadership council to assist in best practices and behaviors to promote inclusiveness. This has improved diversity in recruitment and hiring. Mental health has also come to the forefront during the pandemic. Lockdowns, isolation, fear and illness have all had adverse...

What should leaders and investors consider when selecting a business intelligence (BI) solution for senior living? That’s the topic of an upcoming webinar sponsored by Yardi and hosted by McKnight’s Senior Living. The webinar, Differentiators in Business Intelligence Technology, will feature industry experts across senior living. This includes: Trey Allen, Yardi Support Specialist, Dominion Senior LivingMichael Bowles, Project Coordinator, Dial Senior Living Through an informative discussion, attendees will access the tools, tips and insights needed to choose an effective BI solution — and learn how to maximize their use of BI technology. More specifically, attendees will learn:     How business intelligence reduces workloads and helps visualize data Key factors to consider when selecting BI software for senior livingAn analysis of Yardi Senior IQ, a single connected BI solution, plus client testimonials The webinar will take place on June 16 at 1 p.m. EDT. Want to learn more about selecting the right BI solution for senior living? Register for the webinar. Looking for additional resources on business intelligence? Explore Yardi’s ebook, Differentiators in BI...

How can senior living leaders drive change, all while prioritizing resident care in their communities? Ask Michael Joseph, founder and president of Clover Group and member of the 2021 Changemakers class. From building a company model to serve middle-income seniors in independent living — to operating 40 communities with expansions on the way — Michael has become quite the industry trailblazer. In this year’s Changemakers series, a collaboration between Yardi and Senior Housing News (SHN), interviews are conducted with pioneers across the industry. For Michael Joseph, his unique pathway to serving the middle market has earned him the Changemaker honor. Check out this excerpt from the SHN interview where Michael highlights his approach in navigating change, along with his strategies for shaping the middle-income segment in senior living. Can you highlight a few changes that you have driven that you are most proud of, or that you believe have been most significant to Clover or the industry? I think the greatest achievement we’ve done at Clover started with the very first deal. I think the greatest achievement is that we focused on a segment of the society that no one else focused on, which was the middle-income, independent living person. The focus at the time and frankly until very recently was the wealthy — with either what was then called assisted living, or upscale senior communities like Del Webb-type places — and then the poor, where you had low- to moderate-income tax credit deals to provide senior housing, and subsidized nursing homes. What we didn’t have was anybody focusing on the healthy, middle-income person, who had very terrible options at the time. Their options were to move in with one of their kids, stay in a house that they could no longer really live...

How does Yardi Senior IQ help senior living leaders streamline operations, save time and ensure data integrity? Here to share first-hand experience is Cascadia Senior Living & Development, a Yardi client operating 13 senior living communities — with new developments and expansions on the way. Founded in 2013 and based in the Pacific Northwest, Cascadia manages senior housing properties with a focus on independent living, assisted living, memory care and respite care. With communities in Washington and Oregon, Cascadia provides excellent care in settings intentionally designed for interaction and engagement.  To learn more about their journey with Senior IQ, we interviewed Chief Financial Officer Michael Schefter. He broke down Cascadia’s challenges prior to using Senior IQ — and how the solution led the company to success.    The Challenge: Jeopardized Data Cascadia was manually pulling data from disparate sources. With rapidly expanding communities and a larger pool of metrics, data integrity became a primary concern. The demand for accurate, high-level insights meant Cascadia needed a single connected solution to minimize risks, streamline operations and save time.   The Solution: Yardi Senior IQ Yardi Senior IQ is a business intelligence solution that surfaces real-time data in attractive, sharable dashboards. Drawing portfolio-wide data from Yardi Voyager, the solution provides pre-configured Key Performance Indicators (KPIs) that help visualize important metrics and industry benchmarks. Senior IQ provides the insights needed to act confidently and make smarter, faster decisions. The Story: Real-Time Data, Precise Insights & Streamlined Operations With Senior IQ as their BI solution, Cascadia’s data-pulling processes became automatic. No more devoting hours extracting raw data each month — manually searching for specific metrics, making calculations and transposing data into graphs and slide decks. And by working with the Yardi team to build custom dashboards, Cascadia began targeting...

Most people are aware of the challenges that the pandemic has posed for operators and customers of U.S. airlines, which moved 927 million passengers in 2019. How about train travel, which 32.5 million passengers – more than the population of Texas – chose during the 2019 fiscal year? As national railroad service Amtrak begins to recover from a 95% drop in ridership at the outset of the pandemic (vs. 96% for U.S. airlines), does it represent a viable alternative for travelers skittish about waiting in crowded airport check-in lines and being in an enclosed space at 35,000 feet? John Marroni, owner of National Restoration, thinks so. “While not ideal, as the lesser of the evils, trains are a moderately safer method of travel during this pandemic” than other transportation options. They’re also easier to disinfect because “the turnover per person is not as frequent as other means of public transportation,” says Marroni, whose Cherry Hill, N.J., company provides construction and painting services for properties suffering fire and water damage and also offers COVID-19 sanitation services. Safety measures instituted by Amtrak include mask requirements for staff and passengers, social distancing and protective plastic barriers. Trains have onboard filtration systems with a fresh air exchange rate every four to five minutes. Cleaning protocols encompass every seat, private room, baggage rack, bathroom, button, café car, dining car and other publicly shared spaces using an EPA-registered disinfectant before the train leaves. Amtrak maintenance crews also spray and wipe down all major touchpoints, including bathrooms, every couple of hours. It’s important, says Dr. Thomas Russo, chief of the division of infectious disease at the University at Buffalo, “to remember that most of the transmission of the coronavirus is respiratory.” That means following U.S. Centers for Disease Control and Prevention...

Want real feedback on multifamily performance? We’ve got you covered with new poll data from a recent NAA virtual event. The April NAA Digital Studio, presented by Yardi, explored the theme of “Stronger NOI in 2021: Where do we grow from here?” Experts from leading multifamily companies across the country discussed how COVID-19 impacted the real estate industry and, more specifically, apartment management. Esther Bonardi, vice president of marketing at Yardi, moderated the interactive session, “React, Respond & Relate.” In this unique approach to a roundtable discussion, the group answered 10 questions in 10 minutes. Each poll revealed the impact of COVID on their organization. Attendees then had the opportunities to discuss the effects, their new practices and future goals. Attendees saw where they stood in relation to their peers and discovered actionable items to help strengthen their organizations. Here is what we discovered Digital Studio attendees represent a balanced mix of properties across major metros, mid-sized cities, suburbs and small towns. In the past year, 39% of attendees reported steady rental rates. About 33% saw an increase in rent rates, but the increase was not as substantial as in previous years. Interestingly, 31% of respondents noted an increase in occupancy in the last 12 months and 31% said that occupancy remained about the same. Only 19% saw decreased occupancy. The polls showed a vast majority of respondents (72%) experienced higher delinquencies than in past years. To handle the higher-than-normal quantity of late or missed payments, 26% of respondents piloted or adopted rent deferment and repayment technologies. Combined, those topics address the largest concerns on respondents’ minds. Polls reveal that 38% of respondents feel protecting and improving NOI was the biggest challenge frequently on their minds. As runner up, 25% were concerned with decreasing...

With challenges on every horizon, the senior living industry needs leaders who aren’t afraid to channel new ideas — and invoke change. For Les Strech, a recognized Changemaker, being a catalyst for change is second nature. Through the Yardi-sponsored interview series with Senior Housing News (SHN), leaders are honored for their insightful contributions in senior living. Namely, their ability to pair difficult conditions with forward-thinking strategies and transformative actions. Deemed the second member of the 2021 Changemakers class, Les Strech embodies this fully — having led Thrive Senior Living through various challenges in the last decade. Journey to Changemaker Les Strech is president of Thrive Senior Living and a longstanding Yardi client. With extensive experience in senior housing, he’s continued to stand out as a visionary leader who redefines standards and challenges long-held design beliefs. In streamlining operations over the years, Thrive has implemented senior living suite products including RentCafe Senior Living, RENTCafé Senior CRM and Job Cost. In this excerpt from the SHN interview, Les talks about the various facets of change within senior living today — sharing the steps he’s taken to stay ahead of the curve. Can you talk about the early days of the company and the growth plans at that point from the perspective of change? I came into the industry as chief operating officer of a smaller-sized freestanding memory care portfolio. That was my viewpoint, and the heart for me was making a difference for folks with changing cognitive ability. It really became a thirst and a hunger to understand what dementia is and how it impacts people, families and the world. One of the things that I consistently talk about on leadership is that the biggest difference between you today and you five years from now is...

Editor’s note: This article from Yardi vice president of senior living, Ray Elliott, originally ran in McKnight’s Senior Living. About 90% of seniors intend to remain in their current homes for the next five to 10 years, according to Aging in Place, a seniors and family members resources hub. At the same time, only 43% of seniors over 70 consider it “very easy” to live independently. One of every 5 Americans will be 65 and older by 2030, the U.S Census Bureau reports. These trends suggest that demand for services associated with aging in place will accelerate steadily in the years ahead. Technology as a home care tool Residents and family members opting for home care expect many of the same services and resources that are available from a community. And providers’ home care tasks mirror those executed at a senior living community, such as generating care plans to ensure appropriate treatment, avoiding scheduling conflicts, overseeing remote care delivery with real-time reports, enabling mobile tools for point-of-care charting, and minimizing risk with regulatory compliance. Fortunately, senior living management technology has advanced over the last several years to meet many home care challenges. As provider Comfort Seekers notes, “Technology is an amazing game-changer for helping seniors remain independent, safe and happy in their homes.” Toward that end, Yardi dedicates significant research and development to advancing technology that benefits providers, residents and family members. Listening to our clients and monitoring industry trends gives our senior living team an appreciation of what it takes to transfer a senior living community’s resources to the home environment. That input led to the development of Yardi At Home Care, a software solution that makes it easy to schedule, manage and bill for non-medical home care services. Its features include convenient...