New features in the Yardi Senior Living Suite are here! This release includes improvements to Voyager Senior Housing, RentCafe Senior CRM, EHR and eMAR and as always, everything was powered by client feedback. Keep reading for a snapshot of what’s new! Our senior living clients can also explore new features documentation and webinars, shared below. See evolved functionality in Voyager Senior Housings Voyager Senior Housing is our community management solution that unites financial accounting and complete business oversight in one place. Courtesy of the new release, this single connected solution now offers: 1) Community Manager dashboard updates including features to move-in and manage services for residents plus the option to remove a pending manage service. 2) The ability to move non-residents into excluded units and bill them. 3) A new option to require lease execution at move-in. 4) Expanded abilities for managing leave of absence details after moving out Medicaid residents. 5) Refreshed entrance fee functionality such as amortization when a daily rate changes mid-month and ledger consolidation with drill down to individual transactions. Learn more about the Voyager Senior Housing new features. Explore new features in RentCafe Senior CRM RentCafe Senior CRM — our mobile-friendly sales and marketing solution — is built to help operators strengthen lead management, maximize occupancy and more. With the latest release, our clients benefit from: 1) The ability to capture gender identity and pronouns on the prospect profile which transfers to Voyager Senior Housing and EHR upon resident creation. 2) The option to set specific charge codes for concession in the proposal workflow. 3) Functionality to force a lease to be executed before you can move-in a resident. For a complete list of new features, clients can click Help in CRM and select Updates and New Features. Discover the latest in EHR & eMAR EHR (our full-service electronic health record solution) and eMAR (our dynamic medication management solution) are both designed to help staff deliver the highest quality care. Thanks to the new release, clients will now access: 1) The option to update all active and inactive care plans simultaneously with a new community care plan feature. 2) A new document signature section in the resident profile that gives better visibility into workflows and equips you to generate new documents for digital signature. 3) Usability enhancements to the order resolution queue that allow you to bulk archive, reprocess or delete. 4) The ability to view the complete field modification history of a progress note directly from the resident progress notes screen. 5) The option to link progress notes that different users entered, then view all linked notes at one time. Watch the EHR new features webinar and the EHR new features setup and configuration webinar. For a complete list of new features, clients can click Help in EHR and select Updates and New Features. Connect with team Yardi We’re pleased to provide our clients with exciting new functionality across the Senior Living Suite. New to Yardi senior living solutions and wanting more information? Book a meeting with our...

The annual Changemakers series — sponsored by Yardi for the sixth year in a row — continues to celebrate innovative leadership in senior living. We’re loving the opportunity to feature visionaries like Justin Dickinson, co-founder of Evolve Senior Living, who’s part of this year’s Changemakers class. With Evolve launching in 2023, Dickinson has fresh insights on topics crucial to the industry today including value-based care, data visibility and more. Read on for a glimpse at his insightful interview with Senior Housing News (SHN). Learn from Changemaker Justin Dickinson SHN: Do you see yourself as a Changemaker? Are you always excited to drive change? Dickinson: Definitely. I think that the industry, depending on who you have spoken with or what your opinion is, was really founded in the early to mid-90s in terms of private pay, AL, and memory care. Over the course of time, the industry has shifted from more of a hospitality model to more of an acuity-driven model. As that shift has happened, there’s been a lot of change as it relates to data, technology, the operations, and the investment structure. I think that that change will continue to happen in what the future looks like in terms of hospitality or the acuity model is to be determined. I believe that is going to be more of a care-driven model. From my perspective, being a new operator, and a younger individual in the sector, I do view myself as a change agent, having the ability to look at some of these problems with a fresh set of eyes and with fresh perspective. I think it’ll be interesting as regulatory pressures persist and the model changes to continue to look at things through a new lens. SHN: Given where you think it needs to go, do you think that the industry is changing fast enough to keep up with the times? Dickinson: Change is happening faster now than it ever has. This change is being driven by some of the regulatory pressures I mentioned and external capital market pressures. You’re seeing consolidation abound. We went through the change curve that we saw on the data side through the ’90s and early 2000s. 2005 through late 2020 was the advent of the [Software as a Service] model. SaaS companies came about within our space and started to really make a move. I think now we’re starting to see AI make a big play, and I’ll layer that onto the SaaS model. The change curve on the data size is reaching a new era, which will further expedite change. Change is happening quickly, and stakeholders need to be prepared for that. SHN: Choose one artist, scientist, thinker, engineer, entrepreneur, or other person living or dead to help change the senior living industry for the better. In only a few words, who are you choosing and why are you choosing them? Dickinson: Steve Jobs, because he’s a revolutionary thinker and he helped to reimagine his sector. We can use that type of insight in ours from a technological perspective. Read more insights from Changemaker Justin Dickinson Explore Justin Dickinson’s interview with SHN. We look forward to highlighting the next batch of honorees — coming...

Ready for insightful stories and advice from a senior living leader? Courtesy of the 2024 Changemakers series, presented by Senior Housing News (SHN) and sponsored by Yardi for the sixth consecutive year, industry visionaries are sharing their experiences through in-depth interviews. Today’s honoree in focus is Vassar Byrd, CEO at The Kendal Corporation. Her Changemaker interview covers her thoughts on diversity, risk-taking and growth — paired with examples from her career. Read on for a highlight.     Say hello to Changemaker Vassar Byrd SHN: Think about a time you implemented a change and things didn’t go according to plan, how did you pivot and what did you learn as a leader? Vassar: There are so many failures. That’s part of not being afraid of change. The beauty of being a single-site is that, at that scale, you can afford to try new things and fail. The most important thing is to never fall in love with your own opinion. You’ve got to look for contrary voices. You’ve got to make sure that you don’t take yourself too seriously or your organization too seriously because we’re all just practicing all the time. I was trying to think of a specific example that would be interesting, and I would say I failed over and over and over figuring out how to make our operations team work well at Rose Villa in particular. I’d get parts of it to work, and then the rest wouldn’t. You have got to keep your eyes open to say, “Okay, that was not successful. Let’s try it this way.” It’s never going to be perfect, but you can get as close as possible. SHN: Changemakers tend to be risk-takers. Do you agree with that statement? And how do you describe your own appetite for risk? Vassar: I think people really misunderstand risk. Doing nothing is as risky as doing something. Doing nothing is a choice. For me, that’s a foundational principle. When you take into account that everything else around you is changing all the time, then doing nothing is even more risky than not changing. Why would you stand still if everything around you is changing? I will say that I have a great appetite for perspective, and that’s the perspective that makes the risk not scary. SHN: In what ways is Kendal is changing for the current times to be able to meet the demand? Vassar: I would say that we are really focusing on how we can partner with different kinds of organizations. I would love to find other interest groups, other affinity groups, other areas where we can make a difference, to do something with that organization that neither one of us could do by ourselves. Partnership is really key to diversifying who we are, diversifying the kinds of services that we offer, and the types of housing that we offer. Certainly, our Kendal at Home Affiliate is a huge part of the future. I’m super interested in growing that. See more from Changemaker Vassar Byrd Read Vassar Byrd’s full SHN interview. Don’t forget to continue visiting The Balance Sheet for the Changemaker interviews to come — released in batches as the series...

It was a film buff’s paradise last week at the National Apartment’s Association biggest tradeshow, Apartmentalize. In addition to the Yardi Theater showings, eventgoers had the opportunity to attend a session titled “Leasing: Back to the Future with AI & Human Touch.” Led by Paul Yount, industry principal at Yardi, the discussion featured Anne Baum, director of marketing at Towne Properties; Diana Norbury, SVP of multifamily operations at Pillar Properties; and Tyler Lucas, director of marketing technology at Gates Hudson. (Pictured, right.) Onsite staff were also presented virtually, with Emma Akervold, assistant property manager at Pillar Properties and Leslie Armstrong, area manager at Towne Properties, sharing their thoughts on Chat IQ, Yardi’s virtual assistant that answers to prospects and residents. Back to the future of customer service & technology Yount set the stage with a “Back to the Future” theme, even donning Marty McFly’s iconic vest. The theme highlighted how modern renters want traditional customer service nostalgic of the past, but with the efficiency of cutting-edge technology one could expect from the future. (But the good news is that this kind of innovative technology is available today.) “In the past, hands-on customer service meant compromising staff roles. Great service but very inefficient,” Yount explained. “But today, with the right technology, you can have that great hands-on customer experience and leverage efficiency at the same time.” Yount demonstrated how customer expectations for excellent service have remained constant, but the means to deliver it have evolved. Drawing parallels between scenes from “Back to the Future” and property management, the session emphasized AI and technology’s role in improving human-centered service and overall efficiency. Reshaping & elevating onsite roles The panel discussed how AI and automation reshaped onsite roles to focus more on higher-priority tasks. AI-driven solutions help staff handle repetitive and manual tasks, lightening workloads. This gives teams more time to focus on more meaningful, high-value activities, which leads to better customer experiences and employee satisfaction. Additionally, AI can instantly provide leasing teams with the information they need to enhance performance. “It’s performing faster than any of us can,” Lucas emphasized. But AI’s powerful capabilities can’t completely replace human abilities — it just enhances them. Panelists agreed that AI and automation enable property managers to reallocate their resources more effectively, ensuring that human talent is utilized where it can have the greatest impact. How AI transforms operations Speakers shared their experiences with Chat IQ, highlighting improvements in lead conversion rates and operational efficiency. They noted a significant reduction in the time between lead inquiries and scheduled appointments, resulting in faster lease conversions and reduced vacancy periods. “We’ve seen a huge increase in inquiries being scheduled without us having to initiate that conversation,” Akervold, assistant property manager at Pillar Properties, said. “I can’t emphasize enough the value that I find in it.”  The benefits of AI extend beyond operational efficiency—they also power faster response times and improved lead management, which directly contribute to better occupancy rates and revenue performance. Team & customer reactions to AI Integration While skeptical at first, staff members like Leslie Armstrong of Towne Properties eventually embraced AI for its ability to handle routine tasks, freeing them to focus on resident engagement and customer satisfaction. This change led to improved team morale. “Chat IQ makes our customers feel like we’re always present even after business hours,” Armstrong said. “When I’m at home with my family, I know that my offices are still being supported.”  As staff attitudes shift towards the support of AI, operators can also look towards using AI to combat staffing issues. “I think what nobody talks about when you’re short-staffed are that the people that are left behind. It’s a lot of burnout. They feel a lot of the pressure and so it allows you to be a little bit more flexible with operations,” Norbury noted. Choosing the right AI platform It’s no secret that the multifamily...

The real estate market ebbs and flows with the seasons. Understanding these trends is a key to success for those in the market. And when it comes to prime time, summer takes the crown, offering various benefits for the real estate market. Summer increases inventory, with many properties listed in the spring and summer, leading to a more extensive selection. The market experiences a surge in activity, reaching peak time in June.  Typically, a property will go on the market and within a month, it is sold, whereas in the winter, it averages 50 days on the market. With summer’s better weather, it’s an ideal time for property hunting, inspections and moving. The impact of better weather showcases a property’s natural lighting and landscaping. Summer is also crucial for family considerations since most would want to move during the summer before the next school year begins. June is the peak season for the market since the school year just ended. By the end of the summer, families try to settle before the school year starts. Though there’s still high demand for selling, buyers tend to have less competition and better negotiating power toward the end of summer. Advantages vs. disadvantages. For a seller, summer brings in a surge of demand and activity. Sellers can confidently ask for a higher price, and properties tend to sell faster. Selling in the summer can enhance the property’s curb appeal by showcasing lush gardens and optimizing outdoor spaces—for example, plant lavender or other aromatic plants for instant gratification for those approaching the property. Native plants are a splendid option since they are aesthetically pleasing, practical and ecologically valuable for landscaping. Another tip is to consider adding landscaping lighting to boost curb appeal in the summer with solar lighting and accent lighting that highlights landscaping features. Keeping up with yard maintenance in the summer showcases the potential and stirs the excitement to see the interior. For buyers, summer presents a wealth of options, a diverse range of properties on the market, and the potential for some promising negotiation opportunities in a competitive market. Buyers can feel empowered in the summer real estate market by staying informed about off and pre-market listings, considering strategic concessions and contingencies, and making personal connections with sellers. Of course, summer has challenges in the real estate market with higher prices and competition. Properties can increase in price, so budgeting appropriately and securing financial assistance is crucial. And with such a competitive market, bidding wars are inevitable. That’s why working on negotiation strategies and adding a personal touch when highly interested is vital for summer real estate transactions. The past few summers have been a seller’s dream. However, now, fortunes are changing. Home prices are still rising, but gone are the days of throwing up a for-sale sign, and a mad rush begins. According to Business Insider, sellers around the country face similar circumstances: fewer buyers, and those on the hunt have more options. Now is the time to price properties conservatively and take care of more significant repairs before listing. Since buyers are already battling high interest rates and prices, taking on more expenses as soon as they get the keys is...

It’s time for the annual Changemakers series, a collection of in-depth, insightful interviews published by Senior Housing News (SHN). Each year, the series celebrates a group of senior living leaders driving positive change in the industry. As sponsor for the sixth year in a row, Yardi is proud to join SHN in presenting the 2024 class of honorees. These honorees are trailblazers, innovators, visionaries and more — and their interviews detail how they got to where they are today. We’re delighted to introduce the first batch of Changemakers as the series begins, starting with a dedicated Yardi senior living client: Chris Guay, founder and CEO of Vitality Living. In his interview, Guay discusses how Vitality is evolving in the industry, the importance of staff diversity and how he creates a safe environment across his communities. Read on for a highlight of what he shares — then check out his full interview with SHN. Meet Changemaker Chris Guay SHN: We at SHN think of you as a Changemaker, but do you think of yourself as a Changemaker? Guay: I do see myself as a Changemaker. I believe it was always in me. I started out working with Emeritus, and I think I was a Changemaker there; always trying to push us to do things differently and work things through. Then when I got the chance to start my own company, I had to put a little of that on hold initially, because you’re trying to build an organization and build it forward. We’ve been fortunate that I’ve got a really great team of people. We’ve been able to build a really good company. The last couple of years, I’ve been able to shift back into that Changemaker role. I like to change things. I’m always innovating, always trying to change. That sometimes drives my team crazy. I have to find that delicate balance of pushing us forward, but also making sure we’re not pushing so fast that we’re changing just for the sake of changing. I ask myself, “Is this going to improve the experience for our residents?” I’ve really tried to hone in on if a change is going to improve the experience for our team members as well. If a change makes it harder for a line staff or caregiver, it’s probably not a change we should do. The third customer that sometimes gets forgotten in this business, “Is that change going to have a positive impact for our ownership partners?” I filter everything through those three pieces. Then based on how that comes through that filter, then I decide what we’re moving on. SHN: Do you think that the industry is changing fast enough to keep up with the times? Guay: I don’t. I find myself getting into the same conversations that we’ve had for the last 10 years. There’s opportunity in that because if you are a company that’s innovative, there’s opportunity to excel. However, it’s hard to innovate when you’ve got different weights dragging you down. It’s not an easy time. I don’t think people aren’t changing because they don’t want to. I just think there are some headwinds that keep dragging us back. You’ve got to keep fighting, you’ve got to keep pushing. SHN: The coming year is sure to be a year of growth and evolution for this year’s senior living industry. In what way is Vitality growing and evolving? Guay: One, we’re preparing and we’re building. We like to build a team around what we see, where we think we are. We don’t wait for it to come. We try to get ahead of it. We are really trying to be a world-class sales organization. We also look at the digital space. How we win there and how we get really innovative there is important. We decided to invest on the people side. We’re really shifting into how do we become a...

Yardi Canada recently hosted its inaugural Executive Commercial Briefing at the W Montréal Hotel, setting the stage for an evening of insightful discussions and networking. This event left attendees inspired and eager for more conversations with industry experts. Keep reading to learn what you can expect at our future executive briefing.  A platform for industry insights and collaboration The Executive Briefing series is an invitation-only event that delves deep into property and program management topics. It provides industry leaders and our executives with the opportunity to discuss the latest challenges and technology solutions shaping the real estate and housing markets. These briefings offer a platform for sharing insights, best practices and innovative strategies directly from top experts and decision-makers in the field. Through exclusive networking opportunities, interactive sessions and presentations from leading analysts, participants can forget important connections and gain valuable knowledge. With the rapid evolution of the real estate market and its supporting technology, these briefings are essential for staying ahead of the curve. Key highlights from the briefiing Jason Chacko, senior account executive of Yardi, shared compelling insights into the Yardi Investment Management Suite. He highlighted the efficiency brought by automation, stating, “The example I like to quote is with on of our major clients. On a quarterly close, they were taking 21 days to calculate their waterfalls. They reduced that to a half-day process with Yardi.” By integrating accounting, performance measurement and reporting into one platform, real estate businesses can streamline investment management. This tool provides real-time insights, boosts efficiency and supports data-driven decisions, helping clients like Timber Creek reduce manual work and improve accuracy in financial operations. The client panel also provided valuable perspectives on digital transformation. Olivier Rocheleau, corporate controller of Groupe Petra, emphasized the necessity of a fully integrated solution, saying, “We were looking for a best-in-class solution and a strong partner to establish ourselves with a solid foundation. Once we identified the modules we needed, Yardi’s implementation team guided us through the process seamlessly.” Groupe Petra is a leading real estate investment and management firm known for its extensive portfolio of commercial properties across Québec. They focus on acquiring, developing and managing high-quality real estate assets, ensuring sustainable growth and value creation. By partnering with Yardi, Groupe Petra aims to enhance their operational efficiency and maintain their reputation for excellence in the real estate market. Michael Sutherland, vice president of Canderel, echoed this sentiment, reflecting on Yardi’s impact on their operations. “We saw Yardi facilitate our strategic direction to streamline our service lines. The savings were compelling when we eliminated ancillary software and replaced it with a single Yardi stack. It was a no-brainer for us.” Canderel is a prominent real estate investment, development and management company with a diverse portfolio spanning office, retail, industrial and residential properties across Canada. Known for their innovative approach and commitment to excellence, focusing on creating value through strategic acquisitions, developments and property management. By adopting our solutions, Canderel aims to streamline their operations, enhance efficiency and support their long-term growth objectives. Exploring the future of AI in real estate David Franklin, industry principal at Yardi, captivated the audience with a discussion on our advancements in artificial intelligence, particularly in lease abstraction. “This technology is exciting. We are going after the ability to abstract leases, cut time on accounts payable and give [clients] a built-in assistant using technology.” Virtuoso represents a significant leap forward in real estate technology. Virtuoso includes advanced features designed to enhance efficiency and accuracy, such as chatbots for improved customer interactions, smart AP for automating accounts payable processes, smart Lease for lease abstraction and an AI assistant for various operational tasks. By integrating these tools, Virtuoso provides seamless automation and intelligent assistance, helping Yardi clients streamline workflows, reduce manual errors and make more informed decisions. Looking ahead Yardi is dedicated to supporting and enhancing the real estate market in Québec. During the...

The Canadian Federation of Apartment Associations (CFAA) hosted its annual conference in May located in Toronto. This year’s theme, “Building Communities Together,” highlighted the urgent need for collaboration and innovation in the multifamily housing sector. As the industry grapples with longstanding status quo and historically low vacancy rates, stronger partnerships are essential to address Canada’s housing challenges. This event provided a crucial platform for fostering discussions on these pressing issues and exploring prospects for the multifamily housing industry. As a strategic partner and sponsor, Yardi played a pivotal role in the event, contributing to multiple sessions and sharing valuable expertise on various aspects of property management and technology integration. Day 1: Innovations in urban living & industry insights The conference kicked off with a series of building tours, including notable properties managed by Tricon Residential, Minto Apartments and Stackt Market. These tours highlighted new practices in real estate management and provided a practical understanding of how modern technology enhances building operations and resident satisfaction. One standout visit was to Stackt Market, a vibrant community space designed entirely using shipping containers. Stackt Market exemplifies how innovative design can create dynamic community spaces, fostering a sense of community while maximizing the use of urban space. Yardi’s own Parisa Vafaei, director of sales, led a session that delved into the findings of the latest Yardi Multifamily Report, highlighting the necessity for innovative ideas and new partnerships as more units are expected to come into the market to address Toronto’s low vacancy rates. “The vacancy rate in Toronto for Q1 2024 is 2.5 percent, indicating a tight rental market,” Vafaei noted. The report also revealed that Toronto has one of the lowest annual turnover percentages among Canadian census metropolitan areas (CMAs) at 11.6 percent and a lease-over-lease rent growth for new leases of 15.5 percent. These metrics show the critical need for strategic planning and collaboration to manage demand, improve housing availability and maintain affordability in the multifamily housing sector. Day 2: Thought leadership and technological innovations The second day featured key industry leaders, including the mayor of Toronto. Peter Altobelli, vice president of Yardi Canada, led a session on “Leading the Way: The Next Generation,” focusing on workforce management. This session reviewed aligning company values with new talent, fostering mentorship and offering structured career development. The panel discussion highlighted new expectations of the emerging workforce. “Today’s talent is entrepreneurial and ambitious,” one panelist noted. “They interview employers as much as we interview them. While they have technical skills, we seek soft skills. They want autonomy, decision-making roles and alignment with company values.” The discussion stressed the importance of providing broader perspectives, growth potential and dedicated time for succession and leadership planning. Innovative strategies to attract new Canadians were also highlighted, with Fritzrovia’s rotational program standing out for its unique approach. This program helps retain talent by moving individuals through various roles and departments over a set period of time. Emphasizing resident experience and partnering with firms that share ESG commitments were noted as crucial. “Transparency about these commitments is key to attracting talent,” added Courtney Chisholm, project manager at Fitzrovia. Structured onboarding and new technology were also highlighted as critical for maximizing talent contributions. Evolving property management One of the most anticipated sessions was “The Crystal Ball of AI: Leveraging Data & AI for Predictive Insights in Property Management,” moderated by Meherzad Bakht, senior sales manager for Yardi. This panel discussed the transformative impact of artificial intelligence (AI) and data analytics in the multifamily housing sector. Killam Apartment REIT covered the benefits of generative AI technologies, such as chatbots and automated crm systems, to streamline interactions with prospects and residents, enhancing efficiency and improving response times. QuadReal Property Group shared their use of biometrics to authenticate applicant identities before a tour as a new first step for fraud prevention. simplydbs’ survey of 20,000 Canadians revealed renters want their next unit to be...

Attending any senior living events this summer — and throughout the fall season? Team Yardi looks forward to meeting you, discussing the latest industry challenges and sharing what’s new with our single connected solution. See below for a list of events we’ll be attending, plus book time to meet us at each! ASHA 2024 Mid-Year Meeting Meet us at the ASHA 2024 Mid-Year Meeting in Dana Point, California. Our team is excited to share how the Yardi Senior Living Suite works to empower staff, automate workflows and enhance resident care. Contact us to schedule time to meet at the event. Event details: Waldorf Astoria Monarch Beach June 17-18, 2024 FSLA Annual Conference Attend the FSLA Annual Conference — Engage 2024 — in Orlando, Florida. Stop by booth 29 to see how our single connected solution helps providers drive success. Book time to connect with our team during the conference. Event details: The Ritz Carlton Orlando July 10-12, 2024 OHCA Annual Convention 2024 Find us at booth 708 at the OHCA Annual Convention 2024 in Portland, Oregon. We’ll show you how our single connected solution helps providers streamline operations and deliver better care. We are pleased to be an Awards Program co-sponsor. Get in touch to schedule time to meet. Event details: Oregon Convention Center September 17-18, 2024 2024 NIC Fall Conference Visit us at the Woodley Park meeting room at the 2024 NIC Fall Conference in Washington, D.C. You’ll learn how our fully integrated technology helps providers unify operations and deliver quality care. We are pleased to be an official NIC Conference partner. Reach out to book a meeting. Event details: Marriott Marquis Washington D.C. September 23-25, 2024 We look forward to meeting you! Looking to explore the Yardi Senior Living Suite prior to these events? Visit our product suite or watch a quick, on-demand...

The recent Yardi PHA Forum hosted over 600 guests from around the country in National Harbor, Maryland to discuss innovative solutions for subsidized housing. The event offered 64 interactive courses, covering almost every PHA-specific product in the Yardi suite. This event had a great attendee turnout and featured numerous courses, networking opportunities and presentations from industry leaders. And it’s all thanks to you! Here are some key takeaways from this year’s Forum: Popular PHA classes this year The PHA Forum offered dozens of courses, catering to diverse interests and needs. Among the most popular were ones focusing on financial management, compliance and advanced reporting techniques. Here are the top classes from this year: Maximize Funding with VMS Reporting Online Briefing, RFTA & HAP Contracts HOTMA: All About Interims Correcting Ledgers and Subledgers: Best Practices PHA Rent & HAP Posting: Best Practices If you missed out on these classes this year, many will be offered in August at YASC San Diego. Be sure to register today. Innovative product demos at knowledge central We loved delving into the software during our one-on-one training sessions. Sometimes, we underestimate the value of in person sessions, especially when learning about a brand-new product or service. Having an expert show you features in real time is truly a benefit and a reason the forum is so popular. Networking events and socials It’s not just about taking notes and learning! We hosted several networking events following the classes for attendees to debrief and socialize — including a rooftop cocktail event which overlooked the scenic and historic Potomac River. And we can’t forget our very own Yardi Party. After a long day of classes, we hosted staff and attendees for a night of networking and dancing. The evening was filled with lively conversations, a photo booth, delicious food, and a vibrant dance floor — creating the perfect atmosphere for socializing and unwinding after a productive day. Sharing in the Yardi Ambassador Program Guests enjoyed chatting with Yardi’s Sean Geraghty at the ambassador booth to learn more about how they can get involved with The Ambassador Program. This year’s Forum saw over 100 ambassador sign ups. Geraghty explained: “The program is designed for clients who aspire to be industry leaders, celebrate their successes and give credit to their teams.”  This program is designed to be mutually beneficial: we gain valuable insights from their stories and clients have a platform for them to establish themselves as thought leaders. Feedback from our clients Our team was lucky enough to sit down with clients and learn about their experience with Yardi. We had some great conversations about why our clients love attending The Forum each year. We’re always striving to learn how we can help you innovate and grow. Here are a few of our favorite comments: “My favorite thing about Yardi is the ability to manage all our daily business in one software. It just makes life that much easier.” – Weneisha Brand, Ann Arbor Housing Commission “I am also excited to go to the class today on the Asset IQ Executive Dashboard. I have a manual dashboard that I have been keeping but if I can have that automated and put it into the system and pull the data from there. I am excited about that capability” – Carol Jones-Gilbert, Palm Beach County Housing Authority “And so, as we became a Yardi, customer a few years ago, we have been really looking at the different platforms that you offer to make sure that we are working smarter, not harder.”” – Denita Bearden, Housing Authority of the Birmingham District Summing it all up What makes The Forum so special is the opportunity to build relationships. Meeting face-to-face with people who have supported you over the phone fosters even deeper connections. As Jeanette Porter, a senior manager at Yardi, explained: “For me, The Forum is all about connecting with our clients...

We’re thrilled to announce the release of Senior CRM IQ, our prospect-centric customer relationship management solution for senior living. Evolved from RentCafe Senior CRM and integrated with key elements of the Yardi Senior Living Suite, Senior CRM IQ is designed to provide seamless experiences for both sales counselors and prospective residents.  Meet Senior CRM IQ At Yardi, we prioritize listening to client feedback. We’ve taken thoughtful comments on RentCafe Senior CRM — and gathered insights on what CRM functionality is missing in the industry — to create a fresh, enhanced product. That’s Senior CRM IQ, which includes an attractive user interface, new features and evolved communication capabilities. Note that well-loved dashboards and features from RentCafe Senior CRM were kept, but we’ve added a whole new level of functionality and made things more user-friendly. There’s a range of exciting workflows in the product, but as a highlight, Senior CRM IQ clients will access: A Communication Hub: send and manage all communications with prospective residents including calls, texts and emails from one convenient location. Lead stages: unlock lead stages functionality that guides sales teams through the entire prospect journey. Benefit from seamless automation for common tasks at every stage, from lead all the way to move-in. A prospect overview page: see the prospect overview at the click of a button with a centralized, easy-to-access page that presents impactful data. Intuitive dashboards: manage your digital forms in one place with a comprehensive dashboard that shows every document and its various stages. Enjoy additional dashboards for managing waitlists, occupancy and more. Campaigns: benefit from new functionality that makes it easy to send email and text blasts, then track successes such as click and open rates. You have access to premade templates, or you can create campaigns on your own. Electronic leasing: save time on paperwork and streamline your move-in workflow with electronic leases. Enjoy simplified workflows for every step of the leasing process. Competitive analysis: centralize competitor data, streamline reporting and compare your communities quickly and efficiently. You enter competitor information directly in Senior CRM IQ then unlock organized, intuitively presented insights that live in one secure place. Explore our Senior CRM IQ product page to see more functionality. What makes Senior CRM IQ unique? In addition to offering unmatched features, Senior CRM IQ stands out from the crowd by uniting on a single integrated platform. As part of the Yardi Senior Living Suite, it connects with essential aspects of your business — from Yardi EHR to RentCafe Senior Living Portal. That centralization offers countless benefits, including time savings, a reduction in operational costs and prevention of data-entry errors. Most importantly, using one automated system equips you to deliver great service through the entire prospect-to-resident journey.   “We’re pleased to introduce Senior CRM IQ, a robust customer relationship management solution designed for the unique needs of senior living,” said Ray Elliott, vice president of senior living at Yardi. “With a fresh user interface, new features and enhanced communication abilities, this solution delivers seamless experiences for both sales counselors and prospective residents.” Get in touch to learn more Using RentCafe Senior CRM and ready to move to Senior CRM IQ? Simply contact your Yardi account manager for more details and to begin the transition. If you’re a new client, book time with our team to get started with Senior CRM...

May marks Older Americans Month, a nationwide observance led by the Administration for Community Living that we’re proud to join. As an annual occurrence, Older Americans Month (OAM) is a time to recognize seniors’ contributions, shed light on aging trends and reaffirm commitments to helping older adults thrive. We’re inspired by this year’s theme — Powered by Connection — and the thoughtful efforts by industry associations, as well as senior living communities across the nation. Read on for a highlight of the meaning behind the 2024 theme, tips for how to get involved and more! Celebrate Older Americans Month this year The 2024 OAM theme is all about keeping older adults connected. More specifically, it recognizes the impact connections have on seniors’ health and wellness — and brings awareness to the role we can all play in building those connections.   As part of the observance this year, the Administration for Community Living shared a list of ideas for participating, including suggestions for how to create connections and boost seniors’ physical, mental and emotional health. Their list is full of fun ideas like coordinating a class on topics seniors are interested in, hosting a musical event or even planning a game night. Read the full list of suggestions for participating in Older Americans Month. See how LeadingAge is getting involved   LeadingAge, an industry association committed to serving older adults, is taking part in OAM with their annual “Video Share Day.” Occurring on May 15, Video Share Day invites LeadingAge members to post PSAs with ideas for keeping older adults connected. They’ve thoughtfully created resources for members to utilize including sample videos, social media captions and more.   Read more about LeadingAge’s efforts for OAM — and keep an eye out for videos shared across social media! We’re loving this video LeadingAge posted on LinkedIn to commence Video Share Day.   Learn how Yardi powers connections in senior living We hope you’re encouraged to take part in this year’s OAM theme, Powered by Connection. Read more about the importance of OAM. If you’d like to learn how Yardi’s senior living technology solutions — including RentCafe Senior Living Portal and RentCafe Wellness — power connections for older adults, reach out to our...

It’s always a pleasure to spotlight stories from our wonderful senior living clients — we love sharing how they’re engaging residents, celebrating staff members and ultimately making a difference in their communities. In that spirit, we’ve compiled a roundup of recent finds from our clients’ blogs and social media pages. We hope you enjoy! Inspiring community art Watercrest Senior Living recently shared an array of photos from their community art shows, which they describe as “a celebration of creativity and community.” We wholeheartedly agree after seeing the amazing creations! Watercrest makes it an event to remember by inviting residents, families, associates and even local schools to participate. Explore the photos on their social media which showcase caricature drawings, hand-stitched blankets and more. Honoring Earth Day In honor of Earth Day, an annual event held on April 22, Pacifica Senior Living brought residents together to create delightful art projects — all out of recycled materials! In addition to sharing photos from the arts and crafts session, Pacifica also posted pictures of residents giving their community gardens extra love and care. Check out the photos Pacifica shared on LinkedIn. Volunteering with care As part of National Volunteer Awareness month, Maplewood Senior Living created a blog post highlighting volunteerism throughout their communities. The uplifting stories include residents volunteering — such as residents knitting baby clothes for mothers in need — to mentions of students and family members joining Maplewood for volunteer efforts. Thanks to those volunteering, residents are learning how to play musical instruments, write poetry and so much more.   Read Maplewood’s blog post to see the stories of volunteer initiatives across their communities in Connecticut, Massachusetts, New Jersey, and Ohio! Celebrating 2024 Nurse’s Week Did you know National Nurse’s Week occurs each year from May 6-12? Our clients love the opportunity to thank and recognize their care staff, so it’s no surprise to see them celebrate Nurse’s Week with pride. Brightview Senior Living shared a social media post extending their appreciation for nurses, complete with a collage of charming photos of their staff. Sagora Senior Living did the same, posting a heartfelt thank you on LinkedIn directed at the nurses across their 64 communities. Thanks for reading! We appreciate our amazing clients for sharing all the above — there’s nothing better than seeing the inspiration and joy you spread in your communities. If those reading have any questions on how we support our clients with dynamic senior living solutions, reach out to book time with...