How are today’s senior living operators building success and boosting their bottom line? In a recent article, Senior Housing News (SHN) highlights how some operators are getting creative to reach their goals — specifically, using technology to accurately capture care revenue. The article is packed with valuable insights, including those from our own senior director of sales, Richard Nix. Read the summary below then head to SHN to read the full post (requires SHN+ membership). Using technology to properly capture care revenue In today’s landscape, senior living organizations are facing margin compression and an ongoing staffing shortage. That means leaders are tasked with finding innovative ways to meet challenges head-on, with the goal of retaining care staff, boosting resident satisfaction and ultimately, growing their occupancy and increasing revenue. While operators have taken different approaches, one that has been particularly successful is learning to properly capture care revenue — and using technology to do so. Operators featured in the article explain their missteps prior to implementing the right tech solution, such as charging inaccurate rates. As these leaders have now discovered, integrated solutions like Yardi EHR have the power to eliminate those missteps entirely. How Yardi helps operators drive success To illustrate just how helpful technology can be in capturing care revenue, Richard Nix — our senior director of sales in senior living — joined SHN for an interview. His conversations are included in the SHN article, but we’ll summarize the key talking points. Nix shares that integration with an operator’s EHR platform helps reduce gaps in resident assessments, which improves their ability to get a holistic picture of a community’s resident care service lines — and identify where care billing could improve. “One of the biggest challenges to driving care revenue right now is...
Enhancing RentCafe Wellness
Senior Living Solution
We’re excited to share all that’s new and improved in RentCafe Wellness, our senior living solution for managing wellness programs. At a glance, RentCafe Wellness helps you create online activity calendars, track resident attendance and so much more. Ready to explore the enhancements — all inspired by client feedback? See below for an overview of how RentCafe Wellness looks today: A glance at RentCafe Wellness RentCafe Wellness (part of the Yardi Senior Living Suite) gives you the tools to effectively manage your community wellness initiatives. With this dynamic solution, you can: Schedule activities Create digital calendars Enable online payments Keep families connected Empower staff How the solution looks today There are several enhancements to cover, but first things first, we’d like to thank our wonderful senior living clients for their thoughtful feedback on RentCafe Wellness. It’s helped us create a refreshed solution packed with new features and improved usability. Here’s a look at the latest functionality in RentCafe Wellness: Starting with digital calendars, which staff can easily create in RentCafe Wellness, there are evolved features like the ability to build reusable design templates. Calendar design templates can be used by a single community or several! Staff can also copy an existing calendar design with a single click to create a new variation. Once your calendar (or multiple calendars) is created, you can easily designate it by care level or zone. Want your calendars printed to disperse across the community? No problem! Staff can quickly print daily, weekly or monthly calendars by downloading them as PDFs or word documents. When it comes to scheduling and marketing activities, we’ve made it easier than ever. Staff can create multiple templates as the starting point for scheduling dozens of activities, whether they’re one-time or recurring. Speaking of those recurring activities, staff can save time by creating a series that auto-populates in any given calendar for upcoming months (setting a single date, a date range or for all future instances). They can transfer the previous month’s resident registrations into an upcoming calendar, too. Additional functionality includes the ability to set activity registration as optional or required, guests allowed or prospective residents welcomed, to name a few. You can also create monthly paid activities, allowing you to expand your organization’s revenue streams. Whether you host something offsite or invite local experts to provide paid services in your community, setting and collecting fees is straightforward. Every enhanced feature for managing activities helps staff reduce their administrative work — leading to more time spent engaging with residents. Benefits of a single connected solution We’ve covered snazzy features like building calendars and setting up activities, but another big differentiator with RentCafe Wellness is that it exists on a single, integrated platform. You’re gaining a complete wellness and activity management solution that connects with key elements of the Yardi Senior Living Suite. Thanks to direct integration with Voyager Senior Housing (which populates resident lists and property records), RentCafe Wellness automatically updates occupancy details when new residents move in, and when former residents move out. This real-time information sharing allows staff to easily manage resident registration, attendance and more. A connection with Yardi Payment Processing simplifies the entire workflow for paid activities. Activity charges are paid just like other community charges with a one-time monthly ACH, debit or credit card payment, or via autopay. Payments you collect — and your payments to vendors — will come through as part of the monthly payer statement. Residents and family members can conveniently submit their online payments via RentCafe Senior Living Portal. In addition to offering the convenience of online payments, RentCafe Senior Living Portal allows family members to see which activities residents are attending, and you have the option to allow family members to register for activities on a resident’s behalf. This helps families stay in the loop regarding their loved one’s health and wellbeing. As an added bonus, residents and families...
2023 Events & Tradeshows
In Senior Living
Wanting to fill your calendar with impactful senior living events? We have a roundup of recommendations that span throughout 2023, all of which offer a chance to network with senior living professionals. Keep reading for the list of events we recommend exploring this year: OLTCA/ORCA Together We Care Convention & Tradeshow First up is the OLTCA/ORCA Together We Care Convention & Tradeshow, taking place March 27-29 in Toronto. This in-person convention connects long term care and retirement community professionals, sparking conversations that are sure to challenge and inform all attendees. You can visit team Yardi at booth 308 — we’ll be excited to meet you and share more about the Yardi Senior Living Suite. Ready to get something on the books in advance? Schedule time to meet us at OLTCA/ORCA 2023. Texas Assisted Living Association Annual Conference & Tradeshow Save the date for the Texas Assisted Living Association Annual Conference & Tradeshow in Round Rock, Texas, on April 5-7. You’ll connect with assisted living leaders to share ideas, talk about industry updates and bond over lessons learned through recent challenges. Our team will be in attendance at booth 310 if you’d like to schedule time to connect! Argentum Senior Living Executive Conference The Argentum Senior Living Executive Conference is coming up as well, an annual gathering of thousands of senior living professionals, operators, owners, executives and community leaders. Set for May 8-10 in New Orleans, Louisiana, the conference is an empowering and educational experience. Not only are we sponsoring the registration, we’ll also have a presence at booth 3100. Reach out to get a meeting scheduled with team Yardi. Florida Senior Living Association Annual Conference Looking for a summer event? Head to the Florida Senior Living Association Annual Conference on June 25-28 in Boca Raton, Florida, for a chance to network with likeminded leaders. You can meet us at booth 38, but feel free to plan a meeting with us in advance. California Assisted Living Association Spring Conference & Trade Show We can’t forget the annual California Assisted Living Association Spring Conference & Trade Show, which features engaging, interactive learning sessions. This year’s Spring conference takes place June 5-7 in Sacramento, California. We’re pleased to sponsor the awards luncheon — and connect with attendees at booth 213! Be sure to stop by or contact us to connect prior to the show. California Assisted Living Association Fall Conference & Tradeshow If you plan to attend the CALA Spring Conference, make sure to mark your calendar for the California Assisted Living Association Fall Conference & Tradeshow too, taking place in Palm Springs, California, on November 6-8. We’ll have more details as the event gets closer, but we’re excited to sponsor the awards luncheon for this one. Oregon Healthcare Association Annual Convention & Trade Show Let’s talk about the Oregon Healthcare Association Annual Convention & Trade Show, which is hosted in Portland, Oregon. You can join professionals across the industry for an in-depth learning experience on September 19-20. We’re a proud co-sponsor of the awards program for this event. More details to come! See you at senior living events throughout 2023! Be sure to check our Yardi events page for the full list of events we’re attending this year. If you have questions in the meantime about our senior living management software, or you’re ready to schedule time to connect, don’t hesitate to reach out via the meeting links shared...
Manage Resident Vaccinations...
With Yardi EHR
The COVID-19 pandemic has been a challenging journey for us all, including senior living providers and those within their communities. From identifying infections to meeting CDC guidelines to managing resident vaccinations — each challenge has required a creative solution to help communities stay safe. So as providers continue to navigate this era — and manage resident health in general — we’re focused on sharing all that our single connected solution does to help. It’s why we’ve put together resources like our vaccination infographic, which shares how Yardi EHR (our electronic health record solution) streamlines vaccine tracking and other key tasks. Ready to ease staff burden, improve resident health and keep your communities safe? Explore the infographic below to see how Yardi EHR does it all, helping you navigate COVID-19 and other infectious diseases: Stay informed with a comprehensive solution Yardi EHR is a full-service electronic health record solution for senior living providers. Built with several features that help you deliver the best care, this integrated solution offers an infection surveillance and immunization dashboard to help caregivers document — and monitor — essential information relating to COVID-19. Manage resident vaccinations Empower care staff Meet CDC guidelines Keep communities safe Learn how Yardi EHR benefits today’s providers With Yardi EHR, you’re equipped to schedule vaccinations, track appointments, record symptoms, chart collectively, monitor reactions and detect diseases — all from a single platform. Learn more about Yardi EHR. Start helping your residents today If you’re an existing Yardi EHR client, adding the infection surveillance and immunization dashboard couldn’t be easier. The implementation process is quick, efficient and seamless once you submit a case via Client Central (or by contacting your account manager). You’ll be set to manage initial vaccinations, track booster shots and more in no time....
Investing in EHRs
Senior Living Study
It’s no secret that technology use is growing exponentially. Tech solutions are transforming the way various industries operate — including senior living — from EHRs to business intelligence tools. This ties into a recent Ziegler study, which examines 150 senior living organizations to learn how they’re using technology moving into 2023. With input gathered from CFOs, the study shares which solutions these organizations are implementing to meet today’s challenges. Read on for a quick snapshot of the study’s findings: Ziegler study reveals investments in EHRs The study — Ziegler CFO Hotline — gathers survey responses from CFOs across senior living. Ziegler presented various technologies relevant to the industry, and respondents were asked to identify which they’ve invested in over the last 12 months. Interestingly, the responses show a return to priorities of years prior to the COVID-19 pandemic. One of the top investments revealed was electronic health records — with 54% of respondents claiming they’ve invested in EHRs in the past year. When asked what they planned to invest in for the next 12 months, 31% of respondents pointed to EHRs as well. It’s no surprise given the major benefits EHRs bring to senior living organizations such as easing staff burden, empowering caregivers, mitigating risk, eliminating manual data-entry and more. Read the Ziegler study to gain further insights. Finding the EHR solution for you We know the world of technology is vast. Senior living organizations are faced with solutions left and right, and it can be challenging to determine how one differs from the next. That’s why we’ve created several resources that delve into our own solution, Yardi EHR, to show what makes it unique. At a glance, Yardi EHR is a full-service electronic health record solution that combines clinical intake processing, assessments, interoperability...
Celebrating Resident Artists
At Maplewood Senior Living
We couldn’t pass up the chance to feature a cool initiative from one of our senior living clients, an initiative focused on bringing residents’ passions to light. Shout out to Maplewood Senior Living for their blog series that highlights how residents are finding purpose and joy — including their recent post spotlighting their art-loving residents. Spotlighting Maplewood’s resident artists As mentioned in their post, Maplewood didn’t have to look far to find resident artists. From participating in daily art activities within their community to sparking creativity on their own, these residents bring some amazing designs to the table. Starting with Maplewood at Weston resident Judith Kohn, a talented individual who claims art rescued her during a difficult season of life. Inviting creations are spread across her apartment with pieces hung on walls, sitting on the furniture and even propped on the floors. With her strong love for art, it’s no surprise Judith has become one of Maplewood at Weston’s most active ambassadors. She’s been spreading her knowledge by teaching a monthly art class for other residents since moving to the community in July of 2022. At Maplewood’s newest community in New Jersey, Maplewood at Princeton, you’ll find resident Rosalyn Mass, who’s held a lifelong passion for the arts. She taught painting and drawing for seventeen years directly out of her home, working with children from different backgrounds and cultures. She later worked with a local library to have her students’ work exhibited, too. Quite impressively, Rosalyn never had any formal training — simply a natural talent and dedication to channeling her inner artist. Head to Maplewood’s blog post to see photos of both Judith and Rosalyn’s art pieces! Celebrating our senior living clients It’s always fun to share something joyful from our senior living clients and the residents they serve. We applaud Maplewood for celebrating their residents’ creativity — we love featuring initiatives like their blog series here on The Balance Sheet. Have questions about how Yardi works with clients like Maplewood? Get in touch with our senior living team...
EPCS In Senior Living...
Benefits of Electronic Prescribing
“In the midst of a growing drug overdose crisis exacerbated by the COVID-19 pandemic, clinicians’ use of prescription drug monitoring programs (PDMPs) and electronic prescribing of controlled substances (EPCS) technology is critical to improving opioid prescribing practices, informing treatment decisions and supporting safe and effective patient care. Recent efforts, such as mandating use of EPCS technology and integrating PDMPs into electronic health record (EHR) systems, aim to improve prescribing practices.” That information comes from a recent post by the Office of the National Coordinator for Health IT (ONC), which covers the importance of EPCS technology and PDMPs in today’s world. With relevance to the senior living industry, we’re highlighting the article’s key points and sharing how our EHR solution fits into the picture. Tracking the progress of PDMPs and EPCS technology Health care providers have historically relied on paper-based processes to prescribe controlled substances. But as shared by the ONC, we’ve made a lot of progress in shifting toward electronic prescribing in recent years. Reports show substantial growth in the use of EPCS systems due to DEA regulations — and state-mandated EPCS laws — with 71% of physician prescribers having used EPCS technology in 2021. Looking at PDMPs, there’s been a significant increase in usage as well. The article relays that one-third of prescribers now access a PDMP through their EHR system, compared to one-fifth in 2019. What are the benefits? So what are the benefits of electronic prescribing workflows? You can read the full article for all the insights, but in summary, the benefits of using EPCS technology and PDMPs is promising. Not only do these digital systems prevent data-entry errors, which in turn enhances resident safety, they also save time, streamline workflows and more. The largest benefit may be how they reduce...
Seniors Celebrate Love ...
Valentine's Day in Senior Living
Love was in the air across senior living communities this Valentine’s Day, including the communities of our amazing clients! So if you’re a fan of heartwarming stories, you’re in the right place. We hope you’ll take a moment to see how these communities made this love-filled day special. Valentine’s Day in senior living We’re loving how our senior living clients celebrated Valentine’s Day this year, whether they organized festive activities or celebrated resident lovebirds. From blogs to social media posts highlighting charming moments, we’re happy to be resharing it all: Pacifica Senior Living put together a blog post sharing how their communities celebrated Valentine’s Day — and they spotlighted the relationships their residents cherish. Take Joyce and Joanne from their Laguna Hills community, two sisters who have maintained a loving relationship since their early days. From attending nursing school together to now residing in the same Pacifica apartment, these two lovely ladies enjoy spending quality time together each day. Read the Pacifica post to learn about Joyce and Joanne, plus see more Valentine’s stories featuring Pacifica residents. At Maplewood Senior Living, one resident couple brought the Valentine’s Day spirit by reflecting on their lifetime of love. Residing in Maplewood at Princeton, residents Vicki and Marty have been together “forever” (as quoted by Vicki in Maplewood’s blog post). The post delves into their journey individually and as a couple — sharing everything that led them through decades of love. Read Maplewood’s post for all the feels, and to see then-and-now photos of Vicki and Marty. Continuing with the theme of long-lasting love, check out this video featuring Benchmark Senior Living residents. As shared on Benchmark’s LinkedIn, the video shows how residents Dave and Pauline celebrated 25 years together by renewing their vows. The two...
Meet Yardi Energy
For Senior Living
Did you know that by 2050, the total number of adults ages 65 and older is projected to rise to 85.7 million, roughly 20% of the U.S. population? Delivered by America’s Health Rankings, this data reveals the growth of the aging population (taking into account that we’re at 54 million seniors in the U.S. today). So how does this relate to senior living operators? Simply put, as the aging population continues to grow, the number of seniors residing in communities will likely increase. This affects more things than one, including energy consumption in these communities. More residents, expanding properties and increased services equals more energy use. And without technology built to monitor that consumption and identify areas for improvement, senior living operators face heightened costs. Fortunately, leading solutions like the Yardi Energy Suite equip you to reduce costs and enhance efficiency all while meeting state, county and local benchmarking regulations. We’re excited to show you around this single connected solution below, but you can view our Yardi Energy guide for even more insights. The rise in energy consumption As we’ve covered, with more seniors living in communities, energy consumption will naturally increase. But monitoring consumption — and strategizing ways to save energy and reduce costs — isn’t easy. That is, without technology to lend a hand. In fact, the average building wastes roughly one-third of the energy it consumes, according to the United States Environmental Protection Agency. This could be a result of not having the right solution in place to track consumption and identify savings opportunities. How to save Energy matters in senior living. With the right technology solution, you can save big time and boost efficiency all while meeting state, county and local benchmarking regulations (there are over 40 jurisdictions with mandatory...
Start Your Digital Transformation
Senior Living White Paper
Ever heard the term digital transformation? According to a recent white paper by LeadingAge, the concept is critical for senior living operators to understand — as it offers a way to reimagine how they run their communities. There’s a lot covered in the resource, so we put together a quick summary below! Read on to learn what digital transformation means, why it matters in senior living and how you can maximize your potential with this information in mind. Digital transformation defined First things first, what is digital transformation? LeadingAge defines the term as follows: Digital transformation is the process and journey of using digital technologies to create new — or modify existing — organizational processes, culture and resident/staff experiences to meet changing business and market requirements. While technology platforms are a key element, digital transformation is more than installing a single solution. It begins and ends with how you think about, and engage with, residents and staff. In relation to senior living, LeadingAge says that digital transformation is critical to the future sustainability of operators. Why is digital transformation critical? LeadingAge explains that various factors make digital transformation critical for today’s senior living organizations. One key factor is the industry-wide staffing shortage, which is driving the need to abandon manual processes and opt for digital workflows to ease staff burden. Looking at the big picture, shifting to a digital system helps operators boost productivity, reduce costs, improve resident and staff experiences and so much more. Especially when digital workflows unite on a single platform, like the Yardi Senior Living Suite. How can senior living operators navigate a digital transformation? The white paper — Digital Transformation in Aging Services — outlines how senior living organizations can transition to digital workflows with three key elements in mind. These elements (the three Ps) include people, process and platforms. Starting with people, LeadingAge states that a successful digital transformation is largely dependent on your existing personnel and stakeholders. You need to assess their digital skills and understanding, provide clarity on what role they’ll play in adopting new technology and decide what training is needed. Outside of internal people like staff, the white paper reveals that external people — such as family members and volunteers — also play an important role in digital transformation. Next up is process, more specifically identifying, analyzing and improving existing processes. The white paper shares how taking a closer look at processes helps operators eliminate weak points in their current operations, as well as: Improve productivity, efficiency, utilization and quality Reduce operational budget by effectively using assets and resources Eliminate waste and duplication of tasks Reduce friction in business processes Improve the staff and resident experience Reduce process completion time LeadingAge also shares a few questions operators can ask themselves when looking at processes, such as: How can we employ digital technology to standardize and automate processes that are repetitive and redundant? How can digital technology help us organize data to provide faster, more accurate and more predictive views on our business? How do we leverage digital technology to generate and act on meaningful customer insights that can help improve our services? The last element introduced is platforms, otherwise referred to as technology. Simply put, the platform/technology element provides the actual tools that operators need to go digital. Yardi senior living solutions When it comes to the third element outlined by LeadingAge, the technology itself, it’s important to find a solution that’s built for the unique needs of senior living. Also, one that offers tools that integrate with one another to ensure you maximize efficiency at the highest level. The Yardi Senior Living Suite does it all, combining everything you need on a cloud-based, centralized platform. It’s built for operators of all types and sizes and includes tools for financials, marketing, care and more. Explore the Yardi Senior Living Suite. Read the white paper If you’re ready...
Watch On-Demand Webinars
Yardi Senior Living
We all learn best in different ways, whether it’s by reading a post like this one, exploring visual resources like an infographic or watching a short video. It’s why our senior living team seeks to bring a variety of resources to the table (including all of the above) when demonstrating functionality in the Yardi Senior Living Suite. As such, we’re excited to share our senior living webinars today, which offer the opportunity to explore our solutions via on-demand videos. They’re quick, informative and packed with what operators need to know. And since they’re on-demand, you can watch at your convenience! Simply fill out the short registration form and voila, you’re set to view the webinar when your schedule allows. Ready to start watching? See below to find the Senior Living Suite webinars we’ve worked to bring you: Yardi Voyager Senior Housing Create a foundation for success with an online, mobile-friendly platform for property management and finance. Designed for providers of all types and sizes, Yardi Voyager Senior Housing is a complete accounting system that integrates with solutions for every aspect of senior living. Join our senior living webinar to learn how Voyager helps you: Simplify accounting with a full general ledger system Improve transparency through centralized record keeping Enhance staff productivity with automated tasks and workflows Scale your operations by adding solutions for marketing, care and more Register for the Voyager Senior Housing webinar. Yardi Senior IQ Operational and financial data alone doesn’t cut costs, increase revenue, balance risk or optimize resident care. Actionable insight does, and that’s where Yardi Senior IQ comes in. Join this senior living webinar to learn how our dynamic business intelligence solution drives smarter, faster decisions for single communities or an entire portfolio. We’ll show you how Yardi Senior IQ: Uncovers new insights from internal benchmarks and industry comparisons Satisfies investors, board members and senior leadership with real-time data Helps staff focus on resident care by eliminating spreadsheets, siloed databases and other inefficient operations Empowers teams with role-based, customizable dashboards that display metrics that matter to them Register for the Yardi Senior IQ webinar. Yardi EHR Drive superior resident care with efficient record keeping and medication management. Yardi EHR offers the convenience of mobile, electronic assessments, care planning, incident tracking and more. Watch our senior living webinar to learn how Yardi EHR helps: Simplify charting to increase time for resident care Capture all care costs from assessments Cut medication administration costs and processing times Comply with government reporting regulations Register for the Yardi EHR webinar. Yardi eMAR How can senior living providers and pharmacies work together efficiently? With an effective electronic medication management solution! Yardi eMAR streamlines caregiver tasks by consolidating medication management, health records and finance in one single database. Register for this senior living webinar to see how Yardi eMAR enables you to: Pass medications securely across your communities Build stronger bonds and increase resident satisfaction Reduce paper documentation and cut associated processing time Eliminate risks by digitizing the medication management process Register for the Yardi eMAR webinar. RentCafe Senior Living Set your communities apart by offering residents and their families the ability to stay connected. RentCafe Senior Living is an online portal for managing payments, reviewing health and wellness records, communicating with caregivers and submitting service requests whenever, wherever. Join our senior living webinar to learn how RentCafe Senior Living works to: Increase cash flow with online payment options Enable fast and easy maintenance requests Drive resident engagement through community calendars Collect confidential feedback from residents and families Register for the RentCafe Senior Living webinar. RentCafe Senior CRM Nurture leads and maximize occupancy with a powerful customer relationship management solution for senior living. RentCafe Senior CRM offers instant visibility into sales and marketing activities, with prospect information flowing from sales counselors to caregivers to finance and billing staff. Watch this senior living webinar to discover how RentCafe Senior CRM allows you...
Your Business Intelligence Guide
Featuring Senior IQ
You’ve likely heard the term business intelligence (BI) before, but have you explored the capabilities of BI tools for senior living? Our newest ebook guides you through it, offering concrete ways senior living operators can use BI tools to their advantage. We cover the top benefits of BI software and features to look for when selecting a solution, then share how Yardi Senior IQ stands out from the crowd. Be sure to download a free copy of the ebook for all the insights! Why should you use business intelligence? Given the tech-driven world we’re in today, it’s no surprise that 80% of organizations are using BI software, according to a 2022 Gartner survey. But beyond simply being in a technology era, leaders are choosing to implement BI solutions based on the ability to unlock critical data — all at the click of a button. That real-time data enables smarter, faster decision-making. As outlined in the ebook, business intelligence helps senior living operators (and other leaders alike) enable data visualization, streamline decisions and educate staff at all levels. That includes managers across marketing, operations and care, not just C-suite executives. You can read the ebook for more details on what BI tools have to offer. The big takeaway is that business intelligence opens doors that manual data processes can’t — helping operators drive growth in their communities. Selecting the solution for you How does one sort through different business intelligence solutions? It’s important to find a transparent vendor who shares exactly what their solution does to help operators succeed. You should be looking for ease of use, customization options and a wide range of capabilities when vetting BI solutions. Check out the ebook for a list of what to look for beyond those must-haves. Say hello to Yardi Senior IQ We can’t go through the benefits of business intelligence without a solution to demonstrate. With that, say hello to Senior IQ! Senior IQ is a cloud-based, integrated business intelligence solution hosted in the Yardi Senior Living Suite. As a BI solution built for the unique needs of senior living, Senior IQ offers real-time data that’s relevant to you. There’s a range of things that make Senior IQ a differentiator, but to name a few, Senior IQ offers: Attractive, customizable dashboards 640+ pre-configured KPIs Internal benchmarks and NIC industry comparison data Portfolio-wide insights plus drill down capabilities HIPAA and SOX compliant workflows Head over to the ebook for the full list, as well as an inside look at dashboards and KPIs being created in Senior IQ today. See what Yardi clients are saying “Yardi Senior IQ is fantastic because it establishes orderly workflows and creates new reports from existing ones, complete with custom dashboards,” shares Michael Bowles, project coordinator at Dial Senior Living. “Investors can get very specific information on demand without having to wait for us to send it.” You’ll find a few more testimonials like this one in the ebook. Getting started with Senior IQ Curious about the implementation process with Senior IQ? Let’s just say you’re not building charts from the ground up. Data is automatically pulled from tools in the Yardi Senior Living Suite — from financials to marketing to care — and populated in Senior IQ. Implementing Senior IQ can be achieved in just two weeks, much less than the median implementation timeline for BI software (approximately four months, according to BI-Survey). Read the ebook While snapshots like this are great, we encourage you to read the ebook for a closer look at business intelligence tools! If you have any questions about Senior IQ, visit page 14 of the ebook to book a personalized demo with team...
Care Stream App
New Enhancements!
We’re pleased to share a new round of updates in the Yardi EHR Care Stream App, our on-the-go platform for senior care staff. We’re continuously striving to improve our solutions in the Yardi Senior Living Suite, including the accompanying apps, and hope our clients enjoy the latest functionality Care Stream has to offer. See below for a snapshot of what the update entails: About Care Stream As a brief overview, the Yardi EHR Care Stream app allows nurses and other senior care staff to access resident health records, perform order resolutions, execute point-of-care charting and more from a single, mobile platform. Care Stream is accessible on both smartphones and tablets, allowing more staff members to utilize the app depending what devices their community has available. Taking a step back, Yardi EHR is our full-service electronic health record solution for senior living. Learn more about Yardi EHR. New features and enhancements Focusing on what’s new and improved in Care Stream, the app now includes the following functionality: You can now view, add and edit daily log entries and progress notes in the app. In resident view, tap the new daily log or progress notes button below the resident header to add a new entry or to view previous entries The add observation button (for initiating one-step assessments) has been replaced by an observation button located between the new daily log and progress notes buttons You can now view and record vital signs in the app. In resident view, tap the new vitals button below the resident header to record a new vital or view a filterable list of previously recorded vitals Download the app As always, these updates were developed with client feedback in mind, and to help senior care staff succeed. We hope you...
Happy New Year!
Senior Living Stories
To ring in the new year among our senior living team, we’re doing one of our favorite posts — one that features our senior living clients! That is, we’re highlighting clients’ positive stories and celebrations from the 2022 holiday season. We hope these bits of magical, holiday wonder help you start the new year off with a smile. Holiday momentum in senior living At various Maplewood Senior Living communities, the holiday season was filled with creative activities for residents. We’re talking classics like wreath-making and Christmas tree decorating, all the way to an educational class on official White House ornaments. Maplewood also shared one community’s participation in a local holiday toy drive in which residents, families and staff donated to gift to children in need. You can find cheerful photos from each holiday event on Maplewood’s LinkedIn page. Benchmark Senior Living partook in quite a few holiday activities, too. You can see for yourself in this carousel of photos on Benchmark’s social media, which features things like community decorating and residents singing around the piano. Our personal favorite might be this compilation of holiday cookie recipes Benchmark shared, featuring their residents’ top picks. We may have to save these for baking year-round! Residents at a Watercrest Senior Living community enjoyed a holiday feast with loved ones this Christmas season, before heading for horse-drawn carriage rides. Did we mention hot cocoa and freshly-baked cookies were involved? There may not be any horses spotted in their social media collage, but you’ll see another surprise visitor (think red suit, white beard) enjoying the evening with residents. The community even did a second round of this event, pictured on LinkedIn as well. Tapping into the magic of Christmas Eve, check out this video shared by Brightview Senior Living,...
New SL Ebook!
Superior Success With CRM
Curious how the right technology can help you optimize staff efficiency, maximize occupancy and boost revenue? In our new ebook, in partnership with McKnight’s Senior Living, you’ll discover how CRM tools thoughtfully designed for senior living drive success. Read the highlight below then read the ebook for all the insights, including a closer look at RentCafe Senior CRM (our single connected solution). How to choose the right CRM technology Given the life-changing nature of moving into a senior living community, it’s important for sales counselors to connect with prospective residents in a thoughtful, strategic manner. And in today’s day and age, CRM technology is available to aid that process throughout the prospect to resident journey. The right CRM helps sales staff track and nurture leads, build positive relationships and so much more, but not all solutions are built the same. For providers, a CRM solution needs to be designed for the unique needs of senior living in order to maximize success. That’s a key focus of the ebook, which shares the benefits of senior living CRM tools and offers guidance on selecting the solution for you. “A good CRM should do the work for you and allow you to focus on what’s most important: building relationships,” says ebook interviewee Candace Seidle, senior living team leader at Yardi. Discovering RentCafe Senior CRM In an effort to illustrate how the right CRM solution builds success, the ebook spotlights our single connected solution, RentCafe Senior CRM. This all-in-one platform is part of the Yardi Senior Living Suite for senior living providers. Not only does RentCafe Senior CRM help you nurture leads from first contact to move-in, it’s also configurable, mobile-friendly and fully integrated with key elements of your business. The ebook covers top benefits and reasons...
Success With Yardi
Senior Living Case Study
When exploring a software solution, you may wish to see testimonials from that vendor’s clients — those who can speak to benefits and results based on their own experience. At Yardi, we strive to capture these testimonials in various ways. Meeting with our clients to chat through their journey — and see how our solutions are helping them succeed — is our favorite thing. And a recent interview with one of our fantastic senior living clients is no exception. We’re pleased to share pieces from our conversation with Kim Smart, director of systems and support at Anthology Senior Living, in our brand-new case study. The case study covers Anthology’s success with the Yardi Senior Living Suite, featuring Smart’s firsthand experience implementing, customizing and using new tools (plus so much more). We encourage you to read the case study in full, but for now, enjoy the highlight below: Meet Anthology Senior Living Anthology Senior Living, CA Venture’s senior living platform, works to provide their residents with the best hospitality and care. The company develops, acquires and operates senior housing communities across the United States with options for independent living, assisted living and memory care. Anthology has a total of 37 communities in their portfolio, with growth on the horizon. The challenge with antiquated processes Prior to welcoming the Yardi Senior Living Suite, Anthology relied on manual processes. Not only were the processes time consuming, they also increased the risk of errors and led to miscommunication among teams. With a range of communities to serve and rapid expansions underway, the company needed software built to streamline workflows, save time and reduce errors across the board. They searched for a solution that covered every need — software that combined resident care, sales, finance, business intelligence and...
Fundraising With Care
Yardi Senior Living Clients
It’s never a bad time to spotlight positivity in the world, whether it be a kind gesture, a fundraising mission or even a community gathering. We always seek to share these moments from our senior living clients, and we have a roundup of recent stories that are positively inspiring. To our Yardi senior clients mentioned below and all others, thank you for making the world a better place! Pacifica & Brightview raise funds for Alzheimer’s Each year, Pacifica Senior Living partners with the Alzheimer’s Association to host fundraisers, charity events and educational seminars to raise awareness about memory loss conditions. Pacifica communities — including both staff members and residents — participate in these activities. In addition to spreading awareness through their 2022 events, Pacifica raised $67,435 in support of the Alzheimer’s Association. Pacifica also ranked among the top 30 national teams supporting the Alzheimer’s Association, and earned the team longevity award for supporting them for over five years. Pacifica shared the delightful news on their company blog, giving a special shout out to Pacifica Senior Living Paradise Valley for being the top fundraising community. A warm congrats to Pacifica for their efforts. For Brightview Senior Living, another dedicated Yardi client, supporting the mission of the Alzheimer’s Association is second nature. During October and November of this year, Brightview partnered with the association to partake in the walk to end Alzheimer’s, raising funds along the way. “Together, we’ve already raised over $135,000 to #EndAlz…and the year isn’t over yet,” shared Brightview on LinkedIn. $135,000 in raised funds and a dedication to raising awareness? That’s inspiring to say the least. Well done, Brightview! Watercrest hosts annual festival of trees fundraiser Holiday spirit is in full swing for Watercrest Senior Living, especially at their Winter Park community. They kicked off December with their annual festival of trees celebration, a fundraiser that supports the Advent Health Neuroscience Institute Parkinson’s and Movement Disorder Outreach. The festival includes a silent auction in which attendees bid on trees and other holiday items. It’s a lovely gathering that combines festive themes with an important mission, so kudos to all at Watercrest! Maplewood shares giving Tuesday mission In honor of giving Tuesday, taking place the week after Thanksgiving, Maplewood Senior Living shared their drive to give back. Inspired by their very own Maplewood Senior Living HEART Foundation, they encouraged all to consider the act of giving. “Our mission is to give support and financial help to Maplewood associates and their families who find themselves facing challenging times of unexpected, life-altering circumstance,” noted Maplewood on LinkedIn. This generous fundraising mission calls for recognition! Fantastic work by those at Maplewood. Nevada HAND celebrates employee giving campaign At Nevada HAND, giving back to their communities is of the utmost importance. That’s why they created their employee giving campaign and this year, the organization raised nearly $2,000 to make the campaign flourish. The initiative celebrates Nevada HAND’s incredible staff and the funds help provide life-enriching resources for residents. “We are so grateful for the hardworking, generous employees who make up our organization and truly believe in our mission,” shared Nevada HAND on LinkedIn. We love seeing our clients give back to their employees and residents — nicely done, Nevada HAND! Spreading positivity through the new year It’s great to see our senior living clients channel positivity and passion in creative ways, often partaking in fundraising efforts that change the world. Once again, a well-deserved congratulations to all for their inspiring efforts! We look forward to sharing more stories like these as we enter the new year. What’s inspiring you...
Channeling Diversity
Senior Living Survey
Advancing diversity, equity, inclusion and belonging (DEIB) is a focus for many senior living operators. And thanks to a recent survey conducted by the Senior Living DEIB Coalition, we can see how operators’ efforts look today. The report reveals where the industry stands in terms of diversity — and shares how organizations can drive positive change moving forward. Be sure to read more on the Senior Living DEIB Survey for all the insights, but we put together a summary to highlight the main takeaways: Survey reveals diversity efforts in senior living Previewed back in March, the Senior Living DEIB Survey provides baseline data regarding diversity initiatives. The data acts as a starting point for establishing trends in the senior living space, which future surveys will build upon. While there’s still work to do in terms of operators improving diversity within their organizations, according to the report, the industry is starting from a place of strength. Summarized by McKnight’s Senior Living, the report reveals that: 95% of participants said they are taking steps to recruit potential employees from underrepresented groups 90% of responding organizations focus on gender, race/ethnicity and sexual orientation, whereas age and religion are less commonly used dimensions of diversity 73% of senior living professionals in participating organizations are women. Overall, 53% of employees are white, and 46% are people of color 56% of survey participants’ companies have a formal DEIB committee responsible for developing and implementing DEIB strategies or initiatives 27% of participants have a formal DEIB program, whereas 46% have implemented some initiatives or policies 17% of executives in participating companies are people of color, with 40% of women in executive roles This data was captured from 44 participating organizations across assisted living, memory care, independent living, skilled nursing...
Advance your sales & marketing
New senior living ebook
Did you know more than 54 million adults ages 65 and older live in the United States — roughly 16.5% of the total U.S. population? And by 2050, that number is projected to rise to an estimated 85.7 million — roughly 20% of the U.S. population? As the aging population continues to grow, more will be searching for adequate housing opportunities to fit their needs — from active adult to independent to assisted living, all the way to memory care. That means senior living operators will require effective methods to attract prospects, nurture leads and retain residents as demand grows and competition heightens. Customer relationship management (CRM) software is the answer of today and tomorrow, and we created a fresh ebook to illustrate that. We’re excited to share this one! Explore the highlight below then read the ebook in full (spoiler alert, you’ll discover how RentCafe Senior CRM stands out from the crowd). New ebook explores CRM software By capturing and centralizing the data you need, an integrated CRM system accelerates sales and ensures a seamless prospect-to-resident journey. More specifically, the right solution helps operators: Simplify leasing Nurture leads effectively Boost customer service Streamline assessments Ensure compliance The ebook details each of these, sharing exactly how CRM software works to help your communities reach new heights. You’ll also see what makes RentCafe Senior CRM (Yardi’s integrated CRM solution) a differentiator. Want a preview? RentCafe Senior CRM is: Single stack Mobile-friendly HIPAA and SOX compliant Continuously evolving Guided by client feedback Also — unlike other CRM systems — RentCafe Senior CRM doesn’t require you to pay per user. You can add as many users as you’d like, from sales staff to caregivers, for one fixed cost. Same goes for our secure online portal, RentCafe Senior Living. Read the ebook in full We hope you enjoy the ebook (CRM Software: The Future of Sales & Marketing). If you’re ready for more info on RentCafe Senior CRM, our team would love to be your guide! Visit page 10 of the ebook and select “book a personalized demo” to get...
RentCafe Senior CRM
Advance Sales + Marketing
Ready to advance your sales and marketing? Meet RentCafe Senior CRM, our mobile-friendly single connected solution. To paint the picture of how this solution helps senior living operators — and their sales teams — reach new heights, we put together a brand-new infographic. We hope you enjoy learning all about RentCafe Senior CRM and the benefits it brings: Did you know 65% of sales professionals use CRM, and 97% consider sales technology to be important or very important? And out of companies using mobile CRM, 65% achieved sales quota compared to 22% of those without mobile CRM? Everything you need on a single platform As the infographic shares, RentCafe Senior CRM allows you to: Configure and automate the sales process to guide your unique selling approach View real-time census data, occupancy status, unit rates and amenity offerings Eliminate duplicate data entry with a united leasing and move-in workflow Lead with confidence using a platform integrated with multiple elements of the Yardi Senior Living Suite Generate, complete and upload documents to RentCafe Senior Living, where residents and family members can sign electronically Reduce risks with a solution that is HIPAA and SOX compliant Access visual reporting with configurable, group-based dashboards and a wide selection of KPIs Drive efficiency with a convenient mobile app built for iOS and Android devices Enjoy the convenience of Yardi as your single support avenue Evolving functionality designed for senior living What makes RentCafe Senior CRM a differentiator? At a glance, this mobile-friendly system offers: Inbound and outbound calling, texting and emailing Duration and engagement tracking Triggered activity follow up Predictive analytics Automated prospect and referral correspondence Event management Third party API integrations Lead scoring Level up with RentCafe Senior CRM Curious what else RentCafe Senior CRM can do? Read the...
