TriBridge Residential manages 16,000 residential units in seven U.S. states.  Since 1990, TriBridge partners have overseen more than $2.75 billion in acquisitions and development of more than 33,000 multifamily units. Needing a comprehensive technology solution to effectively manage its business operations and provide detailed reporting to investors and clients, TriBridge selected Yardi Voyager® as its new Software as a Service core property management and accounting system, along with the Yardi Marketing Suite™ and Yardi Multifamily Suite™. TriBridge will execute many of its marketing and leasing operations—from online marketing and reputation management, to mobile lease execution and online resident services—with the Yardi Marketing Suite. Additional products from the Yardi Multifamily Suite will give TriBridge a full-business online and mobile platform, including self-service renters insurance, paperless procurement, automated utility billing and energy management, and comprehensive maintenance management. “TriBridge will enjoy the benefits of a holistic system that facilitates decision-making about acquisitions, sales, and other business actions. This single-stack technology approach also allows easy implementation of additional ancillary products as new business needs emerge,” said Terri Dowen, senior vice president of sales for Yardi. TriBridge Residential is a full-service multifamily investment, development, and management company based in Atlanta, with more than 16,000 units and $1 billion in assets under management. With 70 corporate professionals and 330 onsite staff, the firm focuses on markets in the Southeast and provides a vertically-integrated platform with a 20+ year track record through its subsidiaries and affiliates. For more information, visit...

At the Massachusetts Adoption Resource Exchange, Inc.  (MARE), family isn’t always a group of people united by genes. Family is a matter of commitment, will, and compassion. Children enter state foster care on a temporary basis so that the problem in the their birth families (usually neglect or violence) can be investigated and resolved. Foster parents sign up to provide safe, loving temporary care. They often do not know if it will be a few days or a few months until the children can leave foster care and be reunited with their birth families. Janice Halpern, Director of Public Relations and Fundraising at MARE, explains that it doesn’t always work that way: “Most people sign up to provide temporary care for those who need temporary care. For some children, it becomes clear that the problems in the birth families cannot be fixed in time for the children to have a childhood there, so the children’s goal changes to adoption. 25 percent of kids in foster care have the goal of adoption.” These children need “forever families.” While many foster parents do adopt the children they have fostered, many more are not able to make that life-long commitment. MARE connects children in state foster care who are in need of adoption with adults looking to adopt. The organization educates the public about adoption from foster care and recruits potential parents for more than 750 waiting children each year.  Interested adults work closely with social workers to create a Home Study report, which serves as a profile that case workers use to tentatively match children with a forever family. “The Home Study interviews and training are a way to help the family figure out what characteristics of a child they feel they would be a good match,” says...

Technology provides many different ways to improve our lives and business processes.  Yardi recently launched an exciting new training product that offers both our clients and their employees the chance to improve new hire training and ongoing employee development. Yardi eLearning, developed internally at Yardi with the invaluable input of industry experts, is changing the way real estate professionals are educated on how to best use our market-leading software products. This intuitive learning and content management system provides easy navigation, quick access to training related information, course authorship and publicity for live training events. This flexible system allows clients to use Yardi eLearning for a wide range of training topics (e.g., leasing agent, maintenance, and soft skills training), making it the centralized training hub in your organization. Use it throughout your business to resolve training needs with just-in-time solutions. Whether your goal is to provide new employees with orientation courses or add intermediate to advanced level curriculum to your course catalog for current employees, this solution can handle it all. With multiple offices around the world, Yardi has embraced eLearning internally, as a supplement to our existing instructor-led training efforts. This option allowed us to address a broader range of training needs while directing our resources where they are needed most. While live training will always be our preference for certain topics, we are finding that our employees react well to a blended approach to learning, with some interactive live training and some engaging self-paced courses. Self-paced training offers freedom and flexibility when it comes to scheduling, allowing Yardi employees to meet their clients’ needs while investing in their own professional development. Self-paced courses can also be set up for recertification purposes. When you have a human resources course, like ergonomics, which must be...

Lancaster, Penn., is a community in the midst of transformation. New jobs are being created, environmentally-friendly development is trending, and the city’s downtown is experiencing a creative and retail renaissance. But affordable housing, much needed for working-class residents, seniors, is hard to come by. Yardi client Community Basics, Inc. (CBI), has been working since 1997 to meet the need for affordable housing in Lancaster and the surrounding community. The non-profit, which provides more than 400 units of tax credit and supportive housing, has taken a creative approach to developing and managing its projects. “We’ve developed tax credit projects which range in size from 18 units to 95 units, we manage all but one of our projects, which is outside the county. We also have been very involved with the county of Lancaster, because the commissioners are anxious to address the problem of homelessness in the county,” said Ken Smith, Executive Director. They’ve developed 47 units of supportive housing that target the homeless and mentally ill, who are provided with support services on site via non-profit partnerships. According to Wikipedia, the per capita income for Lancaster is $13,955, and 21.2% of the population and 17.9% of families live below the poverty line. The percentage of poverty-stricken residents is twice the state’s average. “There’s a desperate need (for affordable housing),” said Smith, who the firm’s very first employee. A recent countywide survey revealed that apartment housing and affordable apartment housing were the most-needed types of homes. New projects built by CBI fill up immediately, and typically can have 1-2 year-long waiting lists for other hopeful residents. “After working for a commercial, for-profit developer, I like the idea of providing affordable housing to those who don’t earn as much as others do,” said Lisa Greener, CBI’s Director...

When it comes to thinking outside of the box, the Lobero Theatre Foundation nailed it. In 1994, the foundation created a storytelling performance piece for children as part of its literary outreach program. Donning masks, costumes, and a slew of boxed props, three actors set out to perform a one-season show. It was such a success that the troupe was asked to create several more performances. By 2004, Boxtales Theater Company had become the only professional company that creates original works in Santa Barbara. The company takes its unique performances on tour throughout the region, enriching the lives of children and adults through mythology. Boxtales brings timeless tales to life through the use of storytelling, masks, music, and creative movement. The combination of methods helps to inspire viewers’ creativity and expands their imaginations. All the while, audiences learn lessons in diversity, tolerance, and a dash of good old fashioned ethics. Matthew Tavianini, Managing Director of Boxtales, believes that mythology is such a powerful tool because it can use metaphors to educate. The genre’s potential for layers helps Boxtales achieve its goals without feeling too contrived. “We want our performances to be educational,” Matthew begins. “At the same time, we want them to be entertaining and capture their imaginations without being preachy, hitting them over the head with the metaphor frying pan, so that there is no engagement of imagination and intellect.” Children respond well to mythology’s fantastic worlds of talking animals, living landscapes, and beings of spectacular power. Their receptivity makes Boxtales’ student programming  a huge success. Professional actors visit schools during the academic year to conduct workshops. The organization also hosts camps throughout the summer. Through a series of games and activities, Boxtales helps children develop a multitude of skills. One popular summer...

Every year, The Bozzuto Group recognizes its top property management performers with a late winter gala that’s more like the Academy Awards than a rote corporate get-together. This year, the event truly reached superstar status when #BMA2014 – the Twitter hashtag for the event – trended on the social network while it was taking place. For those unfamiliar with social media parlance, “trending” on Twitter means that a hashtag is being used frequently enough that it is recognized network-wide as being a pervasive happening with mass appeal. If you log onto Twitter, you’ll see the constantly changing “Trends” section just below “Who to follow.” #BMA2014 trended organically, meaning Bozzuto did not pay for its placement on the list. It’s possible – maybe even likely – that this is the first time in history a multifamily real estate awards event has garnered this kind of social media traction. So we went to the source of the company’s Twitter strategy, Digital Media Strategist Alex Middel, to find out more. Here’s what he shared: Tell me about your Twitter strategy for Bozzuto and how it enhances your brand. Middel: Social media is a major part of our marketing strategy. You could say that our Twitter strategy is very much guided by some of The Bozzuto Group’s guiding principles and goals; building great communities. Part of that comes from making sure that we invest the time to interact with our fans and followers and help them in any way that we can. Whether that’s by answering customer service requests, providing more information about leasing at one of our communities, sharing news about Bozzuto, or showcasing the fun and innovative things we’re doing at Bozzuto and our communities, it’s all there for our followers to see.   How have...

Denholtz Associates’ success as a commercial property developer, investor and manager comes in part from regularly adopting new technology to meet emerging business needs. Most recently, the company enhanced its mobile capabilities, business continuity, tenant services and invoice processing—all with Yardi solutions. Denholtz upgraded its Yardi Voyager® property management and accounting platform to 7S, the newest, fully mobile version of Yardi Voyager. The Software-as-a-Service (SaaS) option allows Denholtz to determine when to apply upgrades, new releases and plug-ins. “One of the most attractive features of our upgraded Voyager system is mobile capability that lets us communicate in real time with our staff about work orders and other activities. We can easily monitor what the staff is working on, and their activities are automatically recorded in Voyager. It’s a powerful product in terms of efficiency and tenant service with functionality we didn’t previously have,” said Steve Cassidy (right), president of Denholtz Associates. Superstorm Sandy, which battered the U.S. East Coast in October 2012, underscored the importance of business continuity for the New Jersey firm. “Sandy disrupted our business for 14 days. We couldn’t communicate with tenants, cut checks or process payments. With Voyager SaaS in place, if something similar happened again we would suffer less disruption and financial loss because we could work remotely and know our business data was securely backed up offsite,” Cassidy said. He added, “Voyager SaaS also improves time management for our staff. They spent a lot of time on self-hosting activities, and now it’s more efficient and less costly to use our software without having to also maintain it.” Denholtz uses another new Yardi product, COMMERCIALCafé™, to offer tenants the convenience of online access to statements, maintenance requests, and other services from their desktops or mobile devices. “We can easily...

Storyteller Children’s Center provides preschool education and support services for at-risk children and their families. The organization began in 1988 as a half-day preschool out of Transition House, with a parking lot for a playground. Over 25 years later it is a thriving organization with two locations, a dedicated staff, and a constant waitlist for student enrollment. “We’ve never not had a waitlist,” says Joya Thomas, Development Associate at Storyteller. “Even after opening our second site in 2007 we still have about 80 families on the list at any given time. This shows that the need is really great.” The need is great, indeed. 2013 census data by the American Community Survey reveals that the poverty rate in Santa Barbara County rested at 16.3 percent in 2012, higher than the national overage of 15 percent. According to the Santa Barbara View, there are nearly 1,500 homeless individuals living in the area. Many Storyteller students come from such families that struggle with housing, food security, and access to other basic necessities. Challenging home conditions have an adverse affect on children’s development, often creating lasting obstacles in their path to academic success. “If a child has experienced trauma, like most children at Storyteller have, there are behavioral and emotional effects of this that affect their ability to focus or follow instructions. If a child has never had the opportunity to develop cooperative relationships or skill-building activities in a classroom setting before they enter kindergarten, it’s unlikely that they’ll do well or develop a confident view of their abilities,” Joya explains. “That negative self-image and accompanying academic failure often build on one another throughout grade school and is one of the factors that leads to dropping out of high school, which is the trajectory that these children...

The talents of Jacob Fisher of Pennrose Properties are getting noticed. Fisher recently received Philadelphia Business Journal’s “40 Under 40” distinction. The honor recognizes his business success, community involvement, leadership ability, and influence. “It’s not surprising that Jacob was selected for this terrific award,” says Mark H. Dambly, president of Pennrose Properties, a Yardi client. “From day one, we were impressed by his willingness to take on any challenge and his desire to give back to the community. Jacob exemplifies Pennrose’s commitment to develop communities and homes, not just construct buildings.” Fisher serves as the Senior Developer for Woodrow Wilson Commons, a new community of townhomes and apartments in Long Branch, New Jersey, being developed in partnership with the Long Branch Housing Authority. Generally, constructing a community in flood-prone lowlands is not the best idea. Fisher and his team tackled the topographical challenge with skill and creativity. Woodrow Wilson Commons rests on a 14-acre site that is the low point for nearly 35 acres. This places a heavy burden on storm water infrastructure. To naturally accommodate the flow of water, Fisher’s team constructed a retention basin spanning more than an acre. The community also received a rain garden, the more aesthetic cousin of the retention basin, complete with beautiful water-loving plants. These natural water conduits pace drainage and direct much of the excess water downward rather than pooling near the surface. “It’s a green and forward thinking way to manage storm water on the site,” says Fisher. “We also raised the finished floor levels of all of the buildings above any of the flood elevation, so that in the event that there are catastrophic rains, we have designed the site to keep the units dry.” Over a year of research and planning was needed...

Student housing is undergoing a total transformation. That drab, boring dorm room you once bunked in? It’s probably being bulldozed as we speak. In its place will be something closer to the amenity-filled new developments that are springing up to feed the desires of Millennial renters, who are getting their ideas about what makes ideal apartment living in the same place they’re getting their higher education – at college. MHN spoke with JoAnn Blaylock, Senior Vice President at Grand Campus Living, a division of Lincoln Property Company. Blaylock has been a leader in the private student housing industry as it has transformed into a vibrant and trend-setting sector of multifamily, and she shared her thoughts on the ongoing evolution. MHN: What are the newest housing features or amenities that you’re adding to student communities today that might not have been common in the past? Blaylock: Students today – Millennials – have very busy schedules, and are accustomed to having things at their fingertips, at any time.  Therefore, amenities that offer 24/7 access allow for the students to maintain their active daily lives without ever having to leave the community.   Fitness centers with on demand fitness classes, TRX workout systems, well programmed interactive study and multipurpose rooms with Smart TVs are just some of the amenities that fulfill the students’ physical and academic needs.  College students are also a very socially active group, making large gathering places, such as H2O decks, infinity pools, and outdoor/club lounge spaces very popular with today’s student, while resident events hosted in the spaces help build a necessary sense of community. MHN: Many of your student properties are in the south and southwest. Do you identify any regional trend lines in the way student housing is developed? Blaylock: The trend...

On a cool October morning, Raleigh community members congregated outside of Angus Barn Restaurant. They weren’t there for the restaurant’s award-winning steak or stellar service. More than 3,800 people gathered to participate in the Thad and Alice Eure Walk for Hope. As Foundation of Hope’s premiere fundraiser, the organization has raised more than $3.8 million for the research and treatment of mental illness. Yardi Vice President of Client Services Greg Smith recruited a team of 10 representatives from various departments. United by matching gray t-shirts inscribed TKO, the Raleigh office joined Walk for Hope to honor the memory of the late Tim K. Owens. “Tim was one of the nicest guys that you could ever meet,” recalls Greg. “He was easy to be friends with and he had this great, adventuresome spirit: he rode motorcycles, played guitar, and loved to travel to exotic locations.” When Tim wasn’t at enjoying his hobbies, he served Yardi as a manager of Client Services. He was an incredibly hard worker, appreciated by his colleagues and popular with clients. But Tim’s momentum ended too soon. “His battle with depression eventually led him to take his own life,” says Greg. Tim’s untimely death shocked the Raleigh office. Many Walk for Hope participants share similar stories of struggle and loss. It’s a common thread that Shelley Belk would like to see severed. As the Executive Director of Foundation of Hope, Shelley strives to see a community that is united in victory over mental illness. “One of the biggest problems with mental health is that people aren’t getting the help that they need because of the stigma,” Shelley explains. “We need people to understand that just like a heart that’s not working properly, a brain may not be working properly and there...

Yardi client BRG Apartments is the largest owner and operator of rental communities in the region with more than 6,800 apartment homes in 40 communities throughout Cincinnati, Columbus, Dayton, and Northern Kentucky. The company takes pride in its Midwestern heritage. From the corporate office down to its smallest property, BRG instills the values of hospitality and philanthropy through community service. Jennifer Illanz, Training and Marketing Manager at BRG, believes that community service is integrated into the company’s mission statement. “Volunteerism is important because it helps express our mission statement, ‘and we care,’” she says. “Being locally owned and managed creates a sense of community within the community; we’re setting up in these neighborhoods and we want to show that we don’t just care about the properties, we care about the surrounding communities.” The culture of volunteerism benefits charity recipients as well as BRG employees. “[BRG employees] gain a sense of pride,” explains Illanz. “They see that it’s not just a job that they’re going to everyday. Volunteering with BRG makes them feel like they’re part of a family that is giving back to the community. It’s definitely a positive thing.” BRG begins the philanthropy from within, rallying support amongst its ranks for pressing social issues. In past years, BRG participated in the March of Dimes March for Babies Walk and raised over $20,000. This year, BRG chose to participate in a local event, Walk Ahead for a Brain Tumor Cure. Illanz says, “Three people within our corporate office have been personally affected by a brain tumor. Throughout the preparation for this walk we found out that even more employees were affected. We had over 50 people attend the walk and we raised over $8,000. The walk was a huge success.” BRG also sponsors local...

Yardi clients who have had the pleasure of learning from Guy Brown, a senior consultant in the Professional Services Group, or his wife Deborah, Director of Development, may have caught on that they are interacting with a pretty prestigious power couple. Both Browns have each logged nearly 15 years of service to Yardi, and made notable contributions to the continually improving Voyager reporting process. Deborah currently focuses on the company’s condominium clients and manages the standard Interfaces program, while Guy is involved in writing custom Voyager pages and client training. “We have different styles and different skill sets. But she’s clearly the brains of the operation,” said of his wife, who he met when both happened to be in Israel as teenagers. Deborah, who called California home, was studying at an American high school there, and Guy, a native of England, was visiting a friend whose father was in the British Foreign Service. Fast-forward 44 years, and they’ve made successful lives and careers in Santa Barbara, where they settled in 1980. Their two children, Anna and Shannon, are equally hard-working and innovative. Anna just finished her Ph.D. in chemistry at Portland State University and is involved in nanoparticle research on the chemical element bismuth. Shannon is an environmental scientist who works as a cartographer for a consulting firm in San Diego. “They’re like me – they want to understand the way the world works,” Guy said of the couple’s children. Indeed, his passion and interest in astrophysics, physics, magnetics, materials, geology and more has created diverse opportunities for work and research. Though he studied physics in college, Guy’s first job in Santa Barbara was in computer manufacturing, at a company called InfoMag. He became an engineer, drawing from his magnetics research to develop processes...

Bentall Kennedy will soon celebrate 110 years in real estate.  The organization is distinguished by a century of achievement and uninterrupted financial performance. Building on a solid foundation of integrity and professionalism, the organization has emerged as one of North America’s leading providers of integrated real estate services. Charles Bentall joined Dominion Construction in 1911, and grew the Vancouver-based construction company, which has since evolved to become the largest Canadian-based real estate advisory and services organization. In 2010, Bentall successfully partnered with Kennedy Associates in the US and integrated the two firms to become North America’s largest private real estate investment advisor offering an array of real estate development and management services to clients throughout North America.  Bentall Kennedy is among the most sustainable real estate companies in North America, and has been ranked among the top three in the Americas and global leaders by GRESB, the Global Real Estate and Sustainability Benchmark. It is also the recipient of the Energy Star Partner of the Year for the fifth year in a row. For Bentall Kennedy, success is the result of nurturing the company’s most valuable assets: employees. 93% of employees confirm that Bentall Kennedy is a socially and environmentally responsible company. The company has taken great lengths to assess employee engagement and satisfaction. Bentall Kennedy used a third-party human resources consultant to create a custom employee engagement survey. Survey results were used to spearhead employee-based initiatives focusing on improved communication between senior management and their teams, and growth opportunities for junior employees. The survey also revealed one of the company’s greatest strengths, a unified approach to company culture. Communication To improve communication, Bentall Kennedy added quarterly conference calls and focus groups led by senior management to its repertoire of communication and engagement tools.  ...

Anca Brisan is a woman of many talents. As a cartographer at Yardi’s Cluj office, she spends her time deeply immersed in technical activities, creating parcel-level maps for all of the major cities in the United States. A graduate of Geography and Territorial planning, Anca completed a master’s degree at the Babes – Bolyai University in Cluj with a full scholarship at the University of Glasgow, Scotland – Msc in Geoinformation Technology and Cartography. She has been with Yardi’s PropertyShark for more than three years now and her involvement was instrumental in the rapid development of the firm’s mapping team. Her incredible passion for spatial data, her pragmatic vision and ability to coherently render spatial coordinates have been of real help in consolidating PropertyShark as a must-have research tool for real estate professionals. PropertyShark provides comprehensive property reports for both the commercial and residential sectors, including pre-foreclosure and foreclosure listings, sales comparables, maps, building photos, for sale and lease listings. When zooming in on a property parcel, users get a mini-report that includes property summary, zoning information, building photo, last sale price, air rights and much more. “We do parcel based maps for all the counties where we have property reports, if we have the geometry data representing the parcels,” Anca told us. “We receive our spatial data from our colleagues in NYC, Data Acquisition Team and, using the data processed by the Data Team, we proceed to creating complex maps highlighting different aspects of the real estate market for more than 435 counties in 41 states. We are only five cartographers and we have a total number of 3401 maps, with 230 distinct maps and an average speed of 75 maps/week. Each map is an organized puzzle of small tiled images. We have...

When it comes to making a splash with corporate philanthropic efforts, Midwestern luxury multifamily owner, developer and manager  Village Green is jumping into the pool feet first. That’s not an analogy, either. Their property managers and associates  at 160 properties in 13 states literally jump into swimming pools to help raise funds for worthwhile local charities. Splash Day, marking the first day of “open pool” season, has been a company institution since 1991 and has raised over $500,000 for local Ronald McDonald House Charities in each of Village Green’s seven regions And that’s just one effort of many they make to support non-profits and  organizations of many kinds. While the history of Village Green dates all the way back to 1919, current CEO Jonathan Holtzman is credited with providing strong leadership. “Jon Holtzman is really into giving back to the communities that we serve,” said Jacqueline Trost, Director of Public Relations for Village Green. “He has spearheaded the initiatives with national organizations we donate to, and there is regional and hyper-local coordination as well.” Village Green has more than 1,250 associates who operate out of seven main regions: Detroit, Chicago, St. Louis, Minneapolis, Dallas, Cincinnati and Indianapolis. Last year, it delivered some exciting news – each employee would annually be allotted 8 hours of paid time to contribute to a charity or volunteer effort of their choosing. That’s just one day out of the year per person, but it can make a huge impact – if every associate takes advantage of the program, Village Green is giving back 10,000 man hours – or 250 full work weeks of donated time. Employees served the hungry at the local rescue missions and soup kitchens, adopted families in need during the holidays, packed food  at various food...

Stuart Tanz has a proven track record of producing impressive results for public investors in shopping center real estate. In 1997, as CEO, Tanz led Pan Pacific Retail Properties in its initial public offering.  In just under a decade’s time, Tanz and team grew the company from approximately $447 million in shopping centers, at its IPO, to over $4 billion in 2006 when the company was sold, generating a total return for IPO investors of over 600%. At his current company, Yardi client Retail Opportunity Investments Corp. (NASDAQ: ROIC), CEO Tanz and his team are well on their way again to producing impressive results.  Starting from scratch in 2009, focusing on grocery and drugstore-anchored shopping centers in coveted West Coast markets, ROIC has already amassed a portfolio of shopping centers totaling $1.4 billion today.  Looking ahead, Tanz and team hope to double the size of the company over the next three years. In a recent interview with CPE, Tanz shared his insights on the landscape for retail shopping centers, his operating philosophy, and more. CPE: What brought you out of retirement? Tanz: After the success we had at building Pan Pacific into the largest shopping center REIT on the West Coast, I was approached by the board of ROIC about transforming the company into a shopping center REIT.  At the time, ROIC did not own any real estate, but they did have roughly $400 million in cash to invest.  Needless to say, I was excited about the opportunity to build another successful REIT.  When we started at ROIC in 2009, th ere were a large number of undercapitalized shopping center owners in our core markets, as a result of the recession, with very few bonafide buyers in the marketplace.  We saw this as an...

Small Paws® Rescue Inc. is a celebrity among animal rescue organizations, sort of like a small breed’s version of Pit Bulls and Parolees Villalobos Rescue Center. With two features on Animal Planet and several spots on the local news, the bichon rescue organization has made headlines for its heartfelt efforts throughout the country. Small Paws® Rescue Inc is the largest breed rescue in the country, specializing in the rescue and rehabilitation of Bishons. Small Paws is to the rescue, whether they receive a phone call from an owner who can no longer take care of their pet or they must venture into puppy mills, shelters, and abandoned homes.  More than 800 volunteers dedicate their time, efforts, and resources to the wellbeing of the pint-sized pups. Yardi Department of Operations Manager Doug Ressler is one such volunteer. He came to know the organization through fellow Bichon owners in his Scottsdale, AZ community. “We came in contact with many Bichon owners and volunteers who introduced us to the Small Paws® Rescue Inc. organization and they exposed us to the great number of pets in need and distress,” says Doug. Soon after, Doug and his wife Jane began donating and volunteering. They have transported dogs, assisted in pet wellness activities, fostered and adopted pets in need. One such adoption provided Doug and Jane with a blend of bittersweet humor. They adopted Missy in 2010. She had been abandoned by her previous owners. The Bichon Frise took up residence beneath her old home and was eventually discovered by Small Paws® Rescue Inc. volunteer Derek Phelps. As a result of her neglect, Missy suffered from many health issues including canine PTSD. Doug elected to provide a home for Missy and discovered an interesting tendency on their first trip home:...