CA’s New Solar Panel Law ...

Not long ago, California became the first state to require that all new homes have solar power: single-family and multifamily properties alike. The rule is part of the state’s commitment to cut greenhouse gases. It will go into effect in the next two years.  Under the new law, developers must either equip individual homes with solar panels or build a shared solar-power system serving a group of homes. The rooftop panels can either be owned or made available for lease on a monthly basis. But are they covered by an insurance policy?  Insuring the Vision Here’s what the folks at the Insurance Information Institute have put together:  Most solar panels are considered a permanent attachment (like a deck) and thus are protected by a homeowner’s policy. However, check with your insurance company to know for sure. Another thing  to consider is the coverage amount—your insurance policy’s coverage limit is the maximum amount that will be paid toward covering a loss. Ensure you have the adequate coverage limit, because despite the significant contraction in the cost of solar panels, it’s still not negligible.   Your premiums will suffer. Some carriers allow solar energy systems owners to purchase an optional endorsement just for the panels. Others include the coverage in the dwelling coverage (coverage A) if the panels are on the roof of the home or under coverage B if the panels are on the ground or on the roof of a detached structure.   Leasing the solar panels can make a big difference in your policy: if you install a system with a lease or power purchase agreement (PPA), you are not the owner of the system. In this case, the company with whom you have the agreement owns the panels and is responsible for their maintenance....

Alexa and the Elderly...

When conversation shifts to home automation, references to Millennials are rarely far behind. While it’s true that the emerging generation of homeowners loves their tech toys, they aren’t the only ones harnessing the power of smart home technology. Senior living providers have joined other industry leaders in the pursuit of more automated options for residents as well. Amazon + Senior Housing Amazon has made huge strides as a provider of integrated automation and voice control for major home builders across the industry, including prominent developers Lennar and Shea Homes. Communities created by these companies are part of a growing “Wi-Fi Certified” trend, offering housing with built-in automation and voice control. For seniors, that means controlling features within their homes and interacting with the outside world is simplified, thanks to voice commands. Enabling the integration is Amazon’s Alexa, a cloud-based virtual assistant, which appears in various forms throughout the homes. She’s most often takes shape as a sleek, tabletop pillar in the Echo line of products. Through Alexa, seniors can set reminders for appointments and medications; control music and home ambiance; check weather; get news and sports updates; and order just about anything fathomable on Amazon.com. Amazon Echo Dot speakers permit seniors to access Alexa anywhere in their home. They also serve as Bluetooth speakers that are capable of connecting to a myriad of seniors’ personal devices. With so many ways to integrate, Amazon’s variations on Wi-Fi centric homes are quickly becoming the new standard for incoming baby boomers, but the tech toys come with a few caveats. Too Smart for Its Own Good? As technology develops at a rapid pace, home builders are left wondering just how quickly their newly installed gadgets will become obsolete. Alternatively, what are the costs associated with staying up-to-date...

Samsung Unpacked

Samsung’s annual product conference gathered a big crowd in Brooklyn last week. The main focus was on productivity and performance upgrades across Samsung’s entire collection of devices. The most anticipated gadget was the company’s phablet, Galaxy Note 9. On the exterior, not much has changed, but under the hood some upgrades took place, including a bigger battery, an even bigger screen (6.4-inch) and a more potent S Pen. Additionally, Samsung’s DeX software is now built into the phone, which means that the phone now can be plugged into any external display for a desktop-like experience. Available in two configurations—a 128GB/6GB RAM model for $999, and a 512GB/8GB RAM for $1,250, the phone will start shipping later this month. Design wise, the rear fingerprint sensor was relocated below the camera, but everything else is still in its place: water resistance is still a feature, as is fast wireless charging, expandable microSD storage, the Bixby button and the mighty headphone jack. What’s most baffling about this device is the storage capacity—add a 512GB microSD card into a 512GB Note 9 and you’ll have 1TB of storage and that is pretty insane. Galaxy Note 9 will run on Android 8.1 Oreo without any changes from the user experience on previous phone versions. The battery, a hot topic in Samsung’s world, has been increased to 4,000mAh, the largest so far in a Note. To keep their customers’ cool related to battery safety, Samsung has validated and certified its new batch of batteries through outside companies as well as in house. The heart of the Note 9 is a Qualcomm Snapdragon 845 processor with new optimization to the GPU. A pretty cool feature we still don’t know too much about is the Water Carbon Cooling system, but it sounds...

Making Life Easier

It’s 6:30pm. Your senior resident’s daughter has made it through traffic just in time to pick up her son from band practice. Now she’s got to rush to the pharmacy to pick up your resident’s refill and make it to the community in time for her father’s evening application. But before she does that, she has to visit your leasing office to pay the rent and remind the agent about the leak in the bathroom–all before the office closes at 7pm. While she is driving, exhausted and stressed, she gets a call from her friend. Her friend’s mother is in a comparable senior living community that offers rent payments, maintenance requests, and an ability to communicate with clinicians through an easy-to-use online portal. That portal can be accessed on any mobile device. Your resident’s daughter is suddenly having second thoughts about your property—and rightly so! Our busy lives benefit from the modern conveniences of digital and mobile services. Senior care is no different. The RentCafe Senior Living portal helps users achieve greater work-life balance through improved daily efficiencies and conveniences. For Families RentCafe Senior Living offers time savings and ease-of-use for family members. Users can manage payments, make maintenance service requests. and even track progress on maintenance orders. They will know when the issue is resolved and their loved one is living comfortably again without making a dozen calls to your office. RentCafe Senior Living connects seamlessly with CRM, EHR and mobile tools. Families can effortlessly request updates from the community regarding prescription refills, review health information and communicate with care providers on their loved one’s progress. With these tools, site visits are for time with loved ones, not resolving issues and running errands. Through the online portal, family members can even check out...

Yardi Elevate

A group of real estate industry thought leaders, including Yardi’s Brian Sutherland, exchanged thoughts on emerging real estate technologies in a recent Realcomm-hosted webinar. With the “explosion” of solutions to choose from, “it’s challenging to know which one will help operationally, increase the bottom line, reduce costs and serve customers,” said Sutherland, industry principal for Yardi Elevate. Some of them, such as coworking, didn’t exist only a few years ago. While buyers benefit from a number of innovative options, he noted, rapid obsolescence and change management challenges present potential pitfalls. Sutherland also addressed technology innovations that support facility and construction managers, leasing agents and property-level users in new and meaningful ways. “They want a solution that’s designed for them and which connects them to the central data system with mobile applications and dashboards. That’s why we created a connected ecosystem for the operations side [with Yardi Elevate},” he said. Expanding data access to the back office is tied to the larger issue of data management, Sutherland said. “The challenge is dissecting data and making it actionable for informed decisions. That’s the importance of role-based dashboards that remove guesswork for building operations people who need to control costs and work more efficiently.” Other participants in the webinar included Chip Pierpont, director of innovation, performance and technologies for the U.S. General Services Administration, which manages property for the federal government. GSA sees energy consumption analytics as a “pristine opportunity to engage in a new way to operate” to meet federal government energy reduction targets,” Pierpont said. GSA continues to seek ways to use energy analytics, retrofit equipment and incorporate additional sensing capabilities in its buildings. Pierpont also emphasized the importance of managing data, not just collecting it: “No matter how much data you have, if it’s...

Electronic Payments

It’s 2020 and there are still plenty of multifamily properties that are missing out on the benefits of electronic payments. If you’re still not sure if electronic payment processing is worth it, below are five great reasons to make the switch. Show prospects that you are not a dinosaur. Today’s renters expect electronic payments. A study by the NMHC/Kingsley reports that 92 percent of respondents consider online rent payment an important resident portal feature. If you’re operating under an outdated paper system, you’re making your neighboring competitors more appealing. Vendors will dig your modern ways, too. Vendors want to know that they will receive prompt payments for their services. Electronic payments eliminate the “check is in the mail” delay which can improve your relationship and promote faster service in the future. Make it easier for residents to give you their money. Electronic payments offer convenience, versatility and instant confirmation. That’s why 78% of renters prefer to pay electronically! You can also eliminate lost check disputes. All electronic payment transaction can be easily tracked. Automatic record keeping benefits you and your residents. Receive more payments on time. When residents can pay by ACH, debit or credit card, text, and WIPS they are more likely to pay on time. (Who wants to pay late fees?) Yardi client Roscoe Properties’ Mariana Estrada, Vice President, Operations explains, “We collected 95 percent of payments due — on time and electronically — thanks to Yardi Payment Processing. In the first week of the month we collected $9 million across our portfolio. That’s money in the bank without staff intervention.” Make bookkeeping easier. Automated payments save time and improve accuracy. Each transaction is organized and automatically entered into Yardi Voyager. There are no bank runs or batches to mail to corporate....

Easier Leasing

Pinnacle Property Management Services (Pinnacle) manages a vast portfolio of residential, commercial and mixed use properties. Many of these are affordable housing units, developed under the Low Income Housing Tax Credit program. The many types of residential properties under management, including senior, student, affordable, luxury, market rate, etc., can present a challenge for leasing agents who must be well-versed in each vertical of the rental property industry. Affordable housing can be particularly challenging given the complexity of requirements necessary to comply with program requirements. Of course, the most basic of those requirements is that residents must qualify based on criteria such as income and assets. Documenting resident eligibility is the most important piece of a successful affordable housing program. Moving from paper-based applicant and resident files to electronic records is one of the ways the affordable housing industry is evolving to work more efficiently. Pinnacle is part of that evolution as it implements RENTCafé Affordable Housing. With RENTCafé Affordable Housing, Pinnacle saves time for leasing agents and ensures compliance with Low Income Housing Tax Credit program requirements. Those benefits result directly from changing to online housing applications and certification processes. “RentCafe Affordable Housing is such an amazing system when it’s used properly. If you haven’t used it, you’ll be surprised at how much time you can save and efficiency you can gain with it,” says Nick Strzelec. One of the biggest challenges of reviewing affordable housing applications is missing information. Using traditional paper forms, applicants can skip over questions they don’t have immediate answers to and forget to go back and fill in the missing data. Reviewers are stuck with an incomplete application and must reach out to the applicant to correct the omission. RENTCafé eliminates incomplete applications, which saves time for Pinnacle staff. “RENTCafé...

Realcomm Recap

Yardi’s Rob Teel, senior vice president of global solutions, and Todd Huebsch, vice president of commercial sales, discussed key trends in the commercial real estate industry in interviews at the recent Realcomm and IBCon conferences. Excerpts follow. Q: What are some key shifts that you’re seeing in commercial property management? Huebsch: From an enterprise platform standpoint, software products historically have been developed for people in back office operations such as accounting and property management. Now we see the emphasis rapidly changing to the front office—people in the field who are managing leases, construction projects and facilities. Enabling that move is a series of mobile apps and role-based tools that simplify tasks and help front office people do their jobs faster, easier and more efficiently while seamlessly connecting to the back office. These new capabilities speak to reducing risk and increasing asset value Q: What is Yardi’s primary focus area at present? Teel: There are three. One is Yardi Elevate, which, in contrast to the traditional chief financial officer focus of property management software, is tailored to a chief operating officer whose direct reports might include the leaders of leasing, asset management, construction and facilities management. Another key focus is energy management, which addresses the needs of COOs and chief engineers who are looking to reduce consumption and expenditures and boost sustainability. Yardi has made five acquisitions in three years in this area and it’s one of our leading long-term strategic visions. And coworking has gone through a revolution in the last two years. Today about 1% of commercial offices in the U.S. are tagged as coworking space but we think it might go to 5-10% in the U.S. and globally within a few years. We made two acquisitions that brought us the Yardi KUBE...

Data at Risk

A report published by the Identity Theft Resource Center and CyberScout found there were 1,579 data breaches tracked in 2017. That figure represents a 45% rise over 2016, and an all-time high number of such events. More than half of the breaches (870) listed by the report were associated with the business sector. Other categories reported by ITRC and CyberScout include 374 breaches in the healthcare sector and 134 breaches in the banking/credit/financial sector. “Each year we see an upward trend in number of data breaches cited in these reports. These troubling statistics are a good reminder for property managers to take proactive steps to avoid the potential catastrophe of a data breach,” said Jay Shobe, Yardi vice president of cloud services. According to the report, the most common breaches occurring in 2017 involved hacking of user accounts to gain access to protected data. Hacking typically involves phishing scams, where scammers fool users into entering a username and password into a forged online form, and ransomware which can infect a computer when a user clicks on a nefarious email attachment. In the case of ransomware, access to data can be locked until a payment is made. On a positive note, the study found that the rise in breaches isn’t purely due to increased illicit activities. An increased willingness of organizations to make breaches public knowledge, as opposed to keeping them quiet and privately handled, also boosted the number of 2017. “Companies can avoid a lot of negative attention by responding to data breaches with transparency, as opposed to covering up attempts to steal their clients’ data. When individuals know their data is compromised they can take proactive steps to mitigate immediate and long-term impacts of a breach,” said Shobe. The Security of the Yardi...

Senior Living

Without the right tools, running a senior living community is extremely challenging. Piles of paperwork can be overwhelming, and manual data entry can cause errors. When care staff get bogged down with administrative tasks, they have less time to spend with residents. In your back office, the accounting team spends time chasing down billing and cutting paper checks. These inefficiencies add up to become costly for your organization. But, here’s some great news: the Yardi Senior Living Suite is a single software platform that lets you connect, control, track and improve all aspects of your business. Watch a video about senior living software Here are three key ways the Yardi Senior Living Suite can transform your senior living operations: Centralize data to work more efficiently Lower your total cost of ownership, reduce paper and improve your bottom line by managing resident care, finance, operations and marketing with a single connected solution that begins with Yardi Voyager Senior Housing, a property management and accounting platform designed specifically for senior living. Having all of your operational and resident information centralized in one secure, cloud-hosted database with mobility enables complete oversight across your business, instant data access and more responsive care services. Optimize care and improve oversight Gain real-time executive healthcare oversight, keep resident health records free of errors, limit your liability and improve resident satisfaction with Yardi EHR, a full-service electronic health record solution specifically designed for the needs of senior living providers. Get advanced clinical reporting with detailed analytics and instant access to financial data. Customize your care billing options and provide flexible, individual rate plans. Allow caregivers to spend more time with residents and eliminate errors with simplified record keeping that includes easy information sharing at the point of care and a mobile app...

AI + Robotics

During the recent Argentum Senior Living Executive Conference in San Diego, sociobiologist  Rebecca Costa shared scientific breakthroughs that are prolonging the lives—and quality of life– for seniors. Preventing Falls In seniors, falls are directly linked to shorter lifespans. The Center for Disease Control (CDC) reports that the death rate from falls among adults ages 65 and over has increased 31 percent from 2007 to 2016. The rate is growing the fastest among seniors aged 85 or more years. Understanding the cause of falls has helped researchers develop tools to prevent them. An article in the National Library of Medicine National Institute of Health reveals that changes in gait are the predecessors to falls. Gait disorders are often indicative of lesions in the nervous system, adverse side effects from medications, the onset of dementia, or misalignments within the spine, hips, or knees. With advanced technology called predictive analytics, caregivers can now foretell when a person is going to trip within three weeks with 86 percent accuracy. Sensors attached to the senior or the senior’s support mechanism (such as a can or walker) can detect a 3-5 centimeter per second change in gait, walk or stride. This information is then sent to caregivers in the form of a digital alert. The information sent by the sensors can help caregivers determine the best method of treatment for the senior. Treatment could include physical therapy, alterations to a sedative prescription, or tests for brain and nervous system health. By preventing falls through Predictive Analytics and accessories, seniors can avoid assisted living for up to four years. Nanobots Promote Health from the Inside, Out A post released by the World Economic Forum explores how nanobots are being used to fight cancer. Nanomachines, or nanobots, are robots made of organic,...

Apple WWDC 2018

This year’s Apple WWDC keynote, held at the San Jose McEnergy Convention Center in San Jose, was a big surprise for many, not for what it showcased, but for what it didn’t—hardware. Even though the event is clearly about software, Apple has gotten us used to  announcements of future or refreshes of current products. But this year’s session was all about a large variety of enhancements to its iOS, tvOS, watchOS and MacOS platforms, designed to further optimize the overall Apple experience. News on hardware will reportedly be announced in September. iOS improvements include faster speeds and enhanced responsiveness for the iPhone. This even applies to the older versions, like the 6S, which the company claims will fire up 50 percent faster than previously with its camera will be ready to snap photos 70 percent faster than before. iOS 12 should work just fine on all devices capable of running iOS 11, including the little 5S. This was pleasant news for those hanging on to older phones. Maybe the nicest touch added to the operating system is Screen Time, which could help curb smartphone overuse. New usage reports will show how you’re wasting your time and, should you want to, you can set limits for those apps that eat up too much of your time. Grouped notifications are an attempt to cut distractions, and parents will be able to limit their child’s screen time. For many, this announcement was bizarre as it is unheard of to have a company use one of its biggest annual events to showcase ways to use its products less. But the reality is that Apple doesn’t make money from the time people spend on its devices, it just needs as many people as possible to buy those devices. If...

Proptech Innovations

Ed. Note: Neal Gemassmer (pictured, right)  is vice president of international for Yardi. This piece on global real estate technology adoption was originally authored for Property Week. It is relatively easy to raise a few hundred thousand pounds and start a company, so I think the number of new proptech start-ups will continue to grow exponentially.   It may have been a relatively late adopter where technology is concerned, but the real estate industry is now embracing it. Thanks to the advent of simpler programming languages, the accessibility of cloud storage and the weight of investment capital aimed at the sector, setting up a proptech company has never been easier.  On top of that, the now widespread use of apps offers a simple way of getting your technology into customers’ hands via the App Store or Google Play. With this in mind, it is no wonder that new companies are springing up in the sector on an almost daily basis, each of them aiming to solve a particular problem or simplify a complicated process.  But as the property industry’s use of – and understanding of – technology becomes more sophisticated, it is technologies that make a fundamental difference to the way businesses work and create real value for their customers that will succeed.  Although it has only been encapsulated in a neat buzzword in the last couple of years, proptech has been around in one form or another for far longer. Yardi Systems was founded in 1984 as a small software start-up in the property management sphere and has grown to become one of the largest companies in the sector, learning a lot along the way. In the US residential market, where Yardi has its roots, customers have been able for many years now to identify a...

Creating Value

“Yardi Orion is the tool that helps us create value for our clients,” said Jeanette Ruscitti, vice president of operations for The REMM Group. REMM is a third-party fee manager with more than 5,000 multifamily units and 1.5 million square feet of commercial space across Southern California. REMM takes a hands-on approach, working with its executive and onsite teams to go “above and beyond” for its clients — and investing in technology is key to the company’s success. Yardi Orion Business Intelligence is a mobile-enabled platform that combines financial, operational and ancillary services data from Yardi Voyager to deliver holistic portfolio insight. With configurable dashboards and more than 200 key performance indicators, Orion provides flexible reporting that enables REMM and its clients to make fast and informed business decisions. Shawn Conerty, REMM’s chief financial officer, said, “We have used Yardi Voyager software for years and find it is the most advanced property SaaS platform available. Our teams are empowered by the centralized source of data and automated workflows that simplify operations from leasing through move-ins and move-outs, work orders, purchase orders, check writing and more. Yardi’s marketing and leasing tools, including RentCafe, make life easier for our prospects, residents and staff with online leasing, rent payments and maintenance requests.” Conerty commented that REMM came to the table to analyze Orion with these previous Yardi successes in mind. “Orion draws from all the flows of information that go through those Yardi systems: occupancy, delinquency, exceptions, marketing, financials, etc.,” he added. Built right into its Voyager platform, Orion has proven to be the right choice for REMM to serve its clients and meet business goals, with mobile access that makes it easy for REMM’s executives to utilize the system on the go. Real-time tracking of rental...

Driving Profits

“The ROI using Voyager has been huge,” said Jason Hoffman, COO and vice president at Alliance Property Systems, about running its business on the mobile Yardi Voyager platform. Led by a father-son team, Alliance provides comprehensive HOA and condominium management services along with commercial real estate management throughout South Florida. A longtime Yardi client, Alliance has always invested in technology and started with DOS-based Yardi Professional in the early 1990s. To meet new challenges in a changing industry and move its business forward, Alliance switched to the cloud-based Voyager platform in 2015. As a result, Alliance has gained automated workflows for tasks that previously required time-consuming manual processing, and accommodates a business model of “roving property management” with integrated online services and mobile tools. Winning in a tight market Alliance has a portfolio of 70 properties and 6,000 units in South Florida and only 13 employees. To succeed and be profitable in a competitive market with tight margins, the company must streamline and optimize internal processes, according to Leigh Hoffman, Alliance’s president and CEO (and father half of the father-son team). A key way Alliance achieves this is by leveraging Yardi’s leading-edge technology across its business. For a true end-to-end solution, Alliance has added products from the Yardi® Condo Suite to its Voyager platform. Integrated online services and simplified workflows for payments, procurement, invoice processing and more increase productivity and reduce costs for the company. When asked if Alliance’s investment in technology sets the company apart, Jason commented that the Voyager platform “100% helps us win business.” And according to Leigh, “We are more competitive and succeed because we’re offering options to our customers to do more things online, including payments.” Empowering a lean team This biggest line item in Alliance’s budget is employee costs....

Xiaomi Mi Mix 2S

Imitation is the sincerest form of flattery, they say, but I doubt Apple is pleased with the compliment Xiaomi has been paying since it launched its first smartphone back in 2011. Since then, the little rice (Xiaomi’s translation from Mandarin) grew into a solid 12.4 percent market share in China’s smartphone market. Chances are its growth will be boosted this year, with the help of the recently launched Xiaomi Mi Mix 2S. This Android-powered Apple-looking device is the company’s latest flagship smartphone. Design-wise, the Mi Mix 2S didn’t change from the version launched about half a year ago, and it’s understandable as it holds several design awards. The change happened under the hood, as it more often should. Back to the design features, the device looks exactly the same as its predecessor when regarded from the front—the 6-inch, full HD plus LCD display with 18:9 ratio and 1080p resolution and trim bezels on the side and top is unchanged, as is the 5-megapixel front camera, still placed in that awkward position at the bottom right corner of the device. The fingerprint sensor is still placed on the back. Mi Mix 2S is also made of ceramic with aluminum, but the company is interested in producing a full-ceramic edition, just as it did with the previous version; the color-scheme is minimal: black with gold trim and white with silver trim. On the back, there’s another story: the new dual-camera system replaced the single module and has been moved to the top left corner, mirroring iPhone X’s design. The camera system consists of two 12-megapixel sensors—one behind the wide-angle lens and the other behind a telephoto lens. The system features dual-pixel autofocus, four-axis optical image stabilization and Sony’s IMKX363 sensor with an F/1.8 aperture and 1.4-micron...

Digital Identity

In December, we named blockchain technology as one of the major trends for 2018. We were on to something. Even though blockchain technology is most often associated with cryptocurrencies, it has exceeded those applications. What is Blockchain? Blockchain is a digital ledger that records transactions in a series of blocks. It exists in multiple copies spread across multiple computers (nodes), impossible to tamper with thanks to the fact that each block of transactions (data) is linked back to previous blocks. Once you learn more about blockchain, it becomes clear that there are a vast number of uses available for the technology. Cryptocurrencies were only the beginning. Blockchain in the Real World The City of Austin is among the governments and private entities seeking ways to use blockchain technology to solve some of society’s biggest challenges. Currently, there are about 2,000 people struggling with housing insecurity in Austin. Several thousand more live in poverty. For people facing housing insecurity, identification documents are a serious challenge. Without safe storage, documents are easily stolen or lost. Securing housing, employment, and services becomes more difficult. The lack of documentation results in high costs, re-traumatization and diminished motivation. In July 2017, Austin received a $1.25 million three-year grant for research and development to improve existing homelessness services. With the funds, officials launched a pilot program that uses blockchain to help homeless persons protect their identities in the event that their IDs are lost or destroyed. Dubbed MyPass Initiative, the program is a partnership between the city of Austin, Austin-Travis County EMS and Dell Medical School at the University of Texas. The blockchain initiative will enable users to store information such as identification cards, social security numbers and medical history all in one virtual space. No matter where users show...

Sustainable Training

Do you find that your internal staff training program lacks engagement or consistency? Yardi eLearning’s featured topic for this month focuses on creating effective and sustainable training programs for busy real estate companies. Take the pressure off of your training team with these best practices. The Balance Sheet caught up with Michael Joiner of Yardi eLearning’s client services team to get the inside scoop on what this valuable training platform has to offer. What does it mean to have an Effective and Sustainable Training Program?  Joiner: An effective training program is one that meets the training needs of a company. A sustainable training program requires a balance between the administrative tasks—like scheduling training, assigning courses, communicating between instructors and students, validating student work, running reports—and maintaining existing training with the development of new training that meets additional needs of the company and its employees.  What’s one common hurdle that keeps clients’ training programs from being effective?  Joiner: Not identifying the needs of the learners. For instance, you can assign a ton a courses, but do those courses help bridge a skills gap or correct a behavior? Ineffective training programs assign courses for the sake of assigning content that someone thinks is necessary, but it may not be relevant or applicable to an individual. What’s one common hurdle that keeps clients’ training programs from being sustainable? Joiner: Focusing too much on developing new training and letting existing training become out dated. Out-of-date training leads to a lack of engagement and trust on the part of the learner. A sustainable training program creates new training initiatives while regularly updating existing content. How can users access this information after the webinar? Joiner: We’re teaching this class at YASC Washington, D.C. May 30- June 1, 2018. We’ll also be...

Argentum

Don’t miss the Argentum Senior Living Executive Conference and Expo on May 14-16, 2018. This year’s event will take place in sunny San Diego. The Conference Join more than 2,700 of your fellow C-level executives for three days packed with informative sessions and networking opportunities. Sessions covered include memory care, technology, hiring and management, safety, market trends and much more. Yardi’s Michael Remorenko will discuss the white paper, Senior Living Data Security. Attendees will learn how to safeguard sensitive data from online attacks and third-party hacks. Since 2015, data breaches have increased by 17.7 percent. Personally identifiable information (PII) such as social security and credit card numbers are valuable to criminals. Private information can be used to forge prescriptions, open new lines of credit and other offenses. Remorenko will present on the industry’s best practices—as well as groundbreaking advancements—that keep seniors’ data safe. For more information, visit Remorenko’s session on Wednesday, May 16, 2018 at 7:45am to 8:15am. The Expo You can explore Yardi’s latest offerings for senior living at our expo booth. The Expo showcases the latest solutions by leaders in senior living products and services. Yardi will have a 20 x 30 booth where guest are encouraged to test-drive Yardi’s senior living suite. Get answers to your questions about product offerings and how they can enhance your organization. Between the conference and the expo, there is a lot to do! Keep your schedule organized with the My Show Planner. This planning tool allows users to research exhibitors, schedule appointments, and add sessions to your itinerary. After the Show San Diego, the nation’s eighth largest city, has tons to offer visitors. The San Diego Convention Center, places guests in the center of the action. A short walk places conference attendees on the doorstep...

Investment Tech

A key investment management trend over the past few years is the increasing demands limited partners (LPs) are placing on their general partners (GPs) such as additional key performance indicators, fee disclosures, or a more active relationship, among others. Changes in the relationship between LPs and GPs involved in real estate investment, the maturation of the investment management industry and increasing sophistication of asset aggregators are some of the principal factors. Co-investment came into favor as a strategy for LPs, creating new challenges even as it solved others. In this new paradigm, advancements in investment management technology is key to making a potentially fraught relationship work for both sides. Analyzing opportunities and performance has created new challenges for LPs and GPs involved in private equity real estate investments. For example, LPs often request different standard data than GPs are accustomed to using; GPs must produce custom data extracts for each LP, a cumbersome and time-consuming exercise. For their part, the LPs often struggle to compile and aggregate data from GPs in analyzing their investments. With these challenges, many LPs and GPs are seeking new tools for collaborating and managing their real estate investment activities. One increasingly popular option involves employing a single connected platform that draws information from disparate data sources and aggregates complex ownership structures.  Such a platform provides clarity into investment programs, manages risk and allocation, and easily calculates returns and compares them to benchmarks. This approach can improve deal tracking, communication and investment decisions for LPs and GPs. Unifying operational and financial data within a single platform helps GPs by automating the complex accounting transactions associated with fund management. They can more easily manage complex ownership structures, consolidate financials and report to investors. Capital calls can be timed to up-to-the-minute operating...