Chat IQ is helping one million units with seamless communication! To celebrate this milestone, we spoke with Chat IQ’s biggest fans: Top property managers in the industry. Discover why the industry loves this powerful bot and how it all creates a domino effect when it comes to driving efficiency in their organization. Backing it up with the numbers “We’re thrilled about the unit milestone,” said Paul Yount, industry principal at Yardi. “It means that our valued clients trust us with their AI bot needs.” This year to date, Chat IQ has handled over four million inbound messages for our clients and their agents. This resulted in over 225,000 hours saved, according to Yardi data. One of the standout benefits is the improvement in what Yount refers to as “speed to lease,” or the time it takes for a prospect to become a resident. Chat IQ accelerated the time it took for a prospect to sign a lease by up to seven days. “Days equal dollars when it comes to vacancy, so this is really improving not just the efficiency of the onsite teams, but the community and client’s bottom line,” Yount concluded. About Chat IQ Chat IQ answers prospect and resident questions around the clock through chat, email, text and calls. It frees up your staff to focus on higher-level activities they enjoy more than answering repetitive questions. Chat IQ instantly answers almost all customer base intents, connects customers to real agents if needed and now includes support from Yardi when your agents are unavailable. Our clients say it best Chat IQ has garnered praise from top property managers for its outstanding performance and benefits it brings to their operations. Here are some of the key advantages that make this AI-powered bot an industry favorite. Enhanced efficiency Chat IQ can answer 97 percent of questions without needing to learn anything new, eliminating the need for constant data reentry. Carrie Bakke, senior systems analyst at the Lund Company, shares her experience, stating, “In the first six months after we rolled out Chat IQ, we had an average of three leases per month that were generated entirely from the bot. It freed up approximately six hours a day spent answering questions. And all of that information has been provided without our site teams having to lift a finger.” Freed up time for leasing agents Chat IQ allows community team members to do more valuable and meaningful work, while providing the immediacy today’s consumers expect. “Chat IQ is there day or night, business day or holiday,” said Yount. The ability to operate around the clock has made a significant impact on leasing teams. Leslie Henry, SVP at Towne Properties, notes, “After we implemented Chat IQ, our site teams quickly realized how useful it was in gaining back time. They love how it filtered out less promising leads in the beginning. We let them customize some aspects of the responses so there was more of a personal human touch.” Proven ROI For others, Chat IQ is simply about the return on investment. Jason Gherardini, SVP of IT at Sares Regis Group, highlights the value Chat IQ brings, saying, “We get true ROI with Chat IQ from the first conversation, discussion, all the way to lease. It’s a good product.” And it’s getting even better with a new AI update We’re excited to announce that Chat IQ is now more efficient, more impactful and more streamlined with several AI enhancements: Customizable brand tone: Chat IQ matches your company’s unique voice and style, creating consistency in each conversation. OpenAI ChatGPT integration: Prospects and residents will enjoy more natural, human-like interactions. Better interactions: Chat IQ now responds dynamically to questions, moving beyond templated responses to provide a more interactive experience. Multi-question handling: Seamlessly address multiple questions in a single chat, such as “What’s the pet policy, the nearest dog park and the pet deposit?” New voice...

Affordable housing may very well be the most complex component of the multifamily rental housing industry. Its regulations under federal, state and local programs are challenges that require expensive training and years of professional experience to master. Web developers using a computer together in a creative office. Two business people working on a new software developing project in an office. Given the complexity of doing business in affordable housing, it’s no wonder many organizations choose to contract with third-party compliance vendors such as Yardi RightSource. Chris Voss, Yardi vice president of affordable housing, founded RightSource in 2006. His company found its way to the Yardi family in 2020, creating a unique opportunity for Yardi clients to easily add compliance expertise to their team without having to recruit, hire or train new employees. “I’m proud of the team we’ve built and the services we provide. The numbers show RightSource is not only a successful product for Yardi, but is creating tremendous value for our clients. It’s truly a win-win as our client list grows and we deliver on our promise of reducing the cost and complexity of compliance for affordable housing providers,” says Voss. Let’s take a look at some key metrics to learn more about how RightSource creates value for its clients. Note: You’ll see the term “file” come up a lot in these stats. A file, in this case, means all of the documentation that a household must provide to an affordable housing provider to qualify for a unit. Files are the backbone of compliance as they are audited and reported on throughout the residential lifecycle in affordable housing. 24 hours In general, RightSource advises clients that a file submitted for review will be returned within 24 hours. That’s a stark difference from relying on in-office team members who may or may not be up to date with current regulations, or who may lack industry knowledge to make a truly informed decision of completeness within such a short period of time. AAMCI, a Yardi RightSource client since 2020, attests to the timeliness of file reviews. “RightSource delivers fast file reviews within 24-hours or less. That commitment and reliability helps us fill units faster with the confidence of knowing the data used to approve the file matches our records in Yardi Voyager,” said Deedra Burroughs, AAMCI chief financial officer. 220,000 files, annually Affordable housing providers submit approximately 220,000 files for review every year. That’s as of July 2024, and the number continues to grow. 10 minutes On average, RightSource auditors can actually complete a file review in just 10 minutes! Leveraging proprietary technology that sorts files, automates financial calculations and digitizes file data, the RightSource team and its decades of combined experience completes reviews with impressive speed. 1,900 files, monthly RightSource’s most active client submitted nearly 2,000 files in a single month last year. Imagine how many staff resources that would have required if completed by an in-house team of housing specialists instead of contracting with RightSource. Complete files in less than 1 week On average, it takes three RightSource reviews, each returned to the client usually within 24 hours, before an affordable housing file is determined to be complete and compliant with all applicable federal and state program mandates. If an applicant household can resolve file deficiencies quickly, they’re likely to be certified to live in a unit in less than a week. That’s a fraction of the time many affordable housing providers spend qualifying households without RightSource. Nearly 500,000 units RightSource clients own and operate nearly half a million affordable housing units. More than half of those fall under the Low Income Housing Tax Credit program which is overseen and run by housing finance agencies in all 50 states. RightSource keeps forms current for its clients for LIHTC programs and continuously updates them as each state makes programmatic changes. HUD 50059 units total more than 130,000, and...

Take your leasing team’s performance to the next level with Yardi Aspire — our user-friendly learning management solution built to revolutionize employee development. In the dynamic realm of property leasing, where each interaction holds significance, it’s essential to ensure your team excels in all aspects of leasing. With Aspire’s course assignment tool automatically delivering tailored content from its 10 course micro-learning series on leasing essentials, you can streamline your leasing training process with ease — propelling your team toward success. Maximize your leasing professionals’ potential Aspire helps companies seamlessly integrate third-party secret shop scores, or internally collected shop data, into their long-term training strategy. Secret shops are popular in the industry because they provide invaluable insights on employee performance, detailed scores in critical areas such as warm greetings, information gathering and timely tour invitations. By automating the assignment of micro-training courses, Aspire helps companies centralize that data and take the next step forward. Imagine a system where areas for improvement are recorded and relevant training is assigned automatically. With Aspire, this isn’t just a concept — it’s a reality. Our short, customizable leasing essentials courses focus on specific improvement areas highlighted in the shop report, ensuring targeted and effective skill enhancement. By leveraging Aspire’s automated approach to skill development, companies can maximize the value of their investment in shop services and other employee evaluation techniques. The dynamic solution helps you proactively address skill gaps with a personalized approach. Explore leasing courses in Aspire In today’s competitive leasing market, staying ahead requires continuous refinement of your team’s abilities. Aspire empowers companies to achieve precisely that — offering an innovative, efficient and automated solution to leasing agent performance development that is unique to the individual. Aspire’s leasing essentials courses include: Leasing Essentials: Phone Skills — Examine the techniques needed for successful phone conversations with prospective residents. We’ll discuss using proper phone greetings with prospects, gathering contact information and asking probing questions. Leasing Essentials: Promoting a Property by Phone — Learn the four aspects of promoting your property to prospects over the phone. We’ll discuss how to showcase property features, overcome objections, schedule a tour and close with the prospect.  Leasing Essentials: Building Rapport With Prospects by Phone — Discover the three parts of building rapport with a prospect on the phone.  Leasing Essentials: Responding to Internet Inquiries — Explore six strategies for responding to internet leasing inquiries from prospects.   Leasing Essentials: Preparing for Tours — Find out how preparation of the leasing office, property and unit impacts the success of a property tour with prospective residents. Leasing Essentials: Greeting a Prospect for Tours — See the three best practices for greeting a prospect. Following these recommendations can help you have greater success when conducting a tour.  Leasing Essentials: Gathering Prospect Information for Tours — Unlock the three parts of gathering prospect information prior to a property tour including setup, asking questions and implementing fair housing laws. We also explain the techniques associated with each part of the discussion. Leasing Essentials: Conducting a Successful Tour — Review how to conduct a successful property tour with a prospect. We recommend strategies for each part of a tour including touring the property, touring the home and addressing prospect concerns. Leasing Essentials: Closing With a Prospect — Determine the five steps for closing with a prospect during and after a property tour.   Leasing Essentials: Following Up With a Prospect — Find out when and how often to follow up with a prospect. We also explain best practices for common follow-up methods including email, phone call or text.  Start your journey with Aspire Ready to say goodbye to outdated training methods and embrace a brighter future for your leasing team? Reach out to team Yardi for a closer look at Aspire. We’re passionate about helping you unleash the full potential of your workforce — and witness your leasing success reach new...

Changes to HOTMA guidelines are coming fast, particularly as implementation deadlines approach. If you don’t keep up with changing compliance rules, your team could be learning outdated information. HOTMA stands for the Housing Opportunity Through Modernization Act of 2016. Years in development, the Department of Housing and Urban Development (HUD) is now publishing final rules and developing technological standards for submitting compliance data. Don’t risk implementing HOTMA without knowing current standards. There’s a lot to learn and it all can become overwhelming without a well-informed training professional on your team or a contract with an outside affordable housing consultant. Plan Your HOTMA Training Just in time for 2024 implementation deadlines, affordable housing providers have a new opportunity to receive HOTMA training from the DeSilva Housing Group (DHG), a leading consultant serving the industry nationally. DHG calls this series the HOTMA Express. It’s an appropriate name because the trainings are fast and designed to catch up affordable housing providers with the latest changes to HOTMA implementation guidance. HOTMA Express sessions begin in March. The first in the series will happen in in Charlotte, NC and the next in Gatlinburg, TN. Registration fees for those two sessions are currently discounted by 50%. HOTMA Express trainings continue this summer and early fall in cities across the country. “We designed these courses with flexibility to adapt to HUD as they solidify HOTMA implementation guidelines. My team is diligently keeps up with notices in the Federal Register, and our learners can be assured that the content taught to be up to date with all current policies and procedures,” says Jenny DeSilva, DHG founder and president. DHG expects the training to be especially beneficial because they are live, in-person sessions. There will be ample opportunity for group discussion, questions and answers, and sharing successes and challenges. Attendees should feel comfortable to raise topics and respond to others as the live training environment will foster personal communication. How is Yardi Involved? Yardi® is the exclusive sponsor of DHG’s HOTMA Express trainings. Chris Voss, Yardi vice president of Affordable Housing, explains why. “Many of our clients have asked about the best ways to access HOTMA training. We do our best to make sure they know Yardi solutions will be ready once everything is set by HUD. But, training on best-practices for implementation new policies and procedures will often require a consultant with professional training experience. DHG is a perfect choice to serve in that role not only for our clients, but the industry as a whole,” says Voss. Get On Board While DHG’s HOTMA Express is sponsored by Yardi, it’s open to anyone who would like to register. You can find the training schedule and registration links on the DHG website. “This is a great opportunity for Yardi to help the affordable housing industry prepare for some of the most significant changes we’ve seen in years from HUD. Our team will be there during the live sessions to not only learn from DHG, but also to hear directly from affordable housing providers, clients and not, about their current challenges and effective strategies for HOTMA implementation,” says Voss. Yardi clients seeking even more affordable housing and PHA training, including HOTMA and dozens of other topics, can sign up for the Yardi Forum, coming to National Harbor, Maryland May 23 and...

The multifamily industry has long since been a lucrative target for fraudsters, and recent years have only made it worse. While online leasing has streamlined the leasing journey for many applicants, it has also opened the door for bad actors to manipulate the system, resulting in unpaid rent and bad debt for multifamily owners. The good news is that you can deter fraud from the very start. Read on to explore how technology can enhance security and efficiency across your online leasing process. The rise of real estate fraud Real estate crimes have increased each year since the pandemic. The FBI’s internet crime reports the total reported internet-based real estate crimes soared from $213 million in 2020 to a staggering $397 million in 2022. The multifamily industry was no exception, with many fraudsters taking advantage of the rising popularity of online leasing. According to the Pulse Survey conducted by NMHC, 93.3% of survey respondents reported experiencing fraud within the last 12 months with 70.7% seeing an increase in the same time period. Fraudulent documents have evolved to become increasingly complex. It is now more challenging to detect false applications without the help of technology. And in this digital age, relying on onsite teams to play detective is not practical or efficient. Combatting fraud with technology With the help of AI and automation, tech can detect fake IDs and altered paystubs instantly, stopping criminals who are trying to exploit the system. Of the options out there, consider a system that is easy to use, can easily be trained and can seamlessly connect to your property-level data. Overall, you want to choose tech that makes it not only easy for quality applicants to apply, but also creates an uninterrupted experience from prospect to resident. How fraud prevention tech can benefit everyone involved Implementing an automated screening solution is not just about preventing fraudulent applicants during the leasing process. It’s a proactive approach that can be integrated into various stages of your customer’s lifecycle. Easy touring. Enabling ID verification before in-person and self-guided tours enhances security before your prospect enters your community. It can also be used to manage resident visitor and vendor access, enhancing security within your communities. Faster leasing. If you implement a connected identity verification solution that seamlessly guides prospects into the applicant stage, prospects who have already verified their identity for a tour won’t have to repeat the process if they proceed with an application. This makes it frictionless for prospects to complete their application and streamlines the approval process for your staff. Staff efficiency. Using technology to automatically cross-check information and detect any inconsistencies that may indicate potential fraud is a huge game-changer for leasing teams. But the tech doesn’t stop at identity verification. You can also leverage automation to authenticate applicant incomes, further ensuring that your applicants are able to afford the rent. Not only does this decrease your staff’s manual workload, but it’ll also remove the burden of being detectives. Ongoing verification. Be sure to provide residents with access to a secure portal where they can update their information as necessary. This contributes to a seamless and secure ongoing resident experience. As the multifamily industry navigates the challenges posed by rising internet-related real estate crimes, technology emerges as both a solution and a deterrent. Online leasing, when coupled with robust ID and income verification solutions, accelerates the leasing process and strengthens the industry against fraud. Discover how Yardi’s screening and fraud solutions, ID Verify and Income Verification, simplifies screening for your staff and future residents. Dweck Properties saved up to 30 minutes per applicant during the application process. Want to see it for yourself? Watch this short on-demand webinar on how you can automate ID and income verification to make screening easier for your prospects, staff and...

Interoperable electronic health records (EHRs) provide immense value in senior living, especially when you’re utilizing an all-in-one solution like Yardi EHR. By offering every feature you need on a single platform — and channeling interoperability via verified interface partners — Yardi EHR provides more value than your average platform. Read on to discover more about how interoperable EHRs work (and see what makes Yardi EHR stand out from the crowd). What is interoperability? Interoperability allows information systems to seamlessly exchange data with one another. In senior living, interoperable EHRs help you access real-time health information, save time, mitigate errors, support resident safety and more. Are EHRs different from EMRs? It’s important to recognize the distinction between EHRs and EMRs when discussing interoperability, so here’s a breakdown of the difference: An electronic health record such as Yardi EHR is a digital record of a resident’s chart — plus much more — stored in a dynamic online platform. EHRs connect all aspects of care by allowing multiple providers to access real-time resident data, submit updates and communicate from anywhere. An electronic medical record, on the other hand, is a digital record of a resident’s chart stored in a computer and accessible by a single provider. What makes Yardi EHR an interoperable platform? Yardi EHR is our single-stack solution that helps senior living operators deliver the best care, all from one secure platform. It unlocks the power of interoperability through a range of verified interface partners, meaning comprehensive data automatically flows to and from Yardi EHR in real time. Our support teams also actively monitor the platform, ensuring the highest level of accuracy. The system’s health interface partners include: Kno2 — you can connect Yardi EHR to all outside providers, HIEs and health systems via Kno2, a health information platform that offers access to unlimited cloud faxing, direct secure messaging and referral networks. Depending on your license, additional features available may include Kno2-to-Kno2 messaging, online identify verification, Kno2 and national provider directories, message handling, unstructured document QC tools and more. DS smart — you can instantly transfer EMR data (captured from supported equipment) to Yardi EHR through DS smart, a simplified connectivity solution built to capture, protect and connect resident information. Additional health interfaces supported by Yardi EHR include a nurse call system, dietary management platform, infection control solution and more. Explore all Yardi EHR interface partners here. Contact team Yardi Want to learn more about Yardi EHR and the power of interoperability? Book time with our senior living...

In the dynamic world of multifamily real estate, implementing the latest technology is not just an option, it’s a necessity. Modernizing your leasing strategy is more important than ever as renters increasingly demand instant, automated and personalized experiences. But above all, they value experiences that put them in control of their journey. We’ve identified five key tools and strategies that you can implement or enhance in 2024, putting your customers in the driver’s seat while elevating your NOI. These solutions not only enhance the customer experience, but also streamline your onsite teams’ efficiency. Let’s dive in! 1. Chatbots as virtual leasing assistants Chatbots are revolutionizing customer interaction across industries, and the multifamily industry is no exception. Chatbots can free up leasing teams by fielding the bulk of common inquiries, but what’s the point if it only creates more hassle for your teams with multiple logins and disjointed data? As customers expect more instant gratification and answers, it’s more important than ever to leverage a chatbot that can do more than just chat — the right bot will act as a true extension of your team, answering chats, texts, emails and calls in the voice and tone your organization prefers. Additionally, a chatbot that has access to your property and customer data can help you provide consistent customer experiences from the start. Chat IQ has direct access to Voyager data, providing accurate unit availability, pricing and tour appointment schedules. Here’s a quick overview of what else the right chatbot can bring to the table: Generate conversions with prompt customer service and automated tour scheduling Improve resident retention by facilitating rent payments, maintenance requests, lease renewal notifications and more Reduce operating costs by automating repetitive tasks and streamlining workflows 2. Self-guided tours to empower prospects Want more interested prospects, a speedy leasing process and fewer vacant units? Implementing self-guided tours can help. Self-guided tours offer a more convenient and flexible way for prospects to explore units. Unlike traditional tours that require a leasing agent to be present, self-guided tours can be booked outside of leasing office hours. Plus, you don’t have to hire additional staff. Onsite teams also benefit greatly from self-guided tours, shifting the focus from just showing prospects around to more strategic efforts for enhancing the customer experience. This focused approach not only generates more high-quality leads, but also paves the way for job satisfaction and subsequently, better staff retention. 3. Automated screening for better efficiency and security Your leasing agents are leasing agents, not detectives. Automated screening tools eliminate the need for tracking down lost papers, tedious back-and-forth emails and the responsibility of ensuring whether documents are legit. Automated screening is also a win for prospects. Facial recognition and automation technology reduce obstacles prospects face in trying to apply for an apartment, accelerating their journey to becoming your resident. The same goes for technology that allows prospects to verify their income on the spot. With technology that seamlessly allows prospects to take a selfie and upload a paystub, they’ll be able to get approved for that unit faster. 4. Centralized data for operational excellence Centralization is more than just a buzzword. It’s a strategy that has the potential to yield lower costs, increase efficiency and increase satisfaction for both renters and staff. But a long-term strategy to centralization requires a more nuanced approach. When considering how to centralize, focus on your onsite staff’s expectations, how roles will be specialized and the structure of your centers of excellence. Kim Young, vice president of shared services at Fogelman Properties, suggests refining your automation strategy before jumping head-first into the centralization hype. “Until you know what humans don’t have to do, you can’t know how and where to centralize,” she said.  No matter how you go about it, a thoughtful approach to centralization paves the way for long-term operational efficiency. Need a place to start? CRM IQ gives you visibility into...

When you offer employees continuous support, recognition and opportunities for growth, you’re creating a positive work environment. And when people are surrounded by positivity, it can massively impact their mental health for the better. So, how can you offer that support and recognition? We have a solution built for the task: Yardi Aspire, our user-friendly learning management solution. Regardless of which real estate market you serve — from multifamily to commercial to senior living — Aspire helps you deliver personalized training, connect teams and reward staff for their accomplishments. Best of all, it’s accessible from a single online platform, meaning your teams can reap the benefits anytime, from anywhere. Ready to see how it works? Meet Yardi Aspire Aspire is a comprehensive learning management solution that delivers interactive, experiential training (and much more) directly in the Yardi platform. Employees access a wide array of personalized courses, live events, company resources and reward programs, all in one intuitive place. Watch a webinar to learn more about Aspire. Support employees’ mental health using one solution Wondering exactly how Aspire helps you create a positive work environment — enhancing employees’ wellbeing as a result? With this dynamic solution, you offer your teams:  A sense of community, inclusion and belonging — Aspire enables classroom discussions, interactive group projects, live communication and instant messaging (thanks to a Microsoft Teams and Aspire chat integration). Tools for accomplishment, mastery and recognition — to help you validate and recognize staff for their achievements, Aspire includes a leaderboard, digital badges, points-based rewards, certificates of completion and customizable, level-up learning plans. Encouragement and constructive feedback — delivering personalized, thoughtful feedback is easy with Aspire’s video coaching option. Aspire’s mentorship program also helps employees receive one-on-one feedback and support. Ease and convenience — Aspire is a user-friendly, accessible platform with intuitive navigation, visibility controls and easy-to-use dashboards. With everything conveniently located on a single platform, employees can revisit and reabsorb content whenever they’d like. Flexibility — Aspire’s elective assignments and optional trainings give employees the flexibility, freedom and confidence to drive their own learning destiny. Continue learning about Aspire Have questions about Aspire’s unique features? Don’t hesitate to get in touch. In the meantime, don’t forget to register for an on-demand webinar.            If you’re searching for additional resources on mental health awareness and support, check out these digital sharables by the National Institute of Mental...

Affordable housing providers and public housing agencies face unique and significant challenges in managing documents across their organizations. These challenges are intrinsic to the industry given the number of files and documents required to remain in compliance with subsidy programs. But, with the right technology and document management strategies, these challenges can be overcome. For example, Microsoft SharePoint can make it easy to set up a system to store applicant and resident compliance files along with lease documents using date and naming conventions. It can simplify how users to manage and search for a move-in certification, a full resident recert file, or an individual verification document by property, resident name or date. And, as regulatory agencies, investors and auditors generally request more electronic file reviews than paper files, Yardi Document Management for SharePoint helps to deliver these documents efficiently. If your organization is lacking this type of document management oversight and is seeking technology to help, consider the following features. Five features to look for in affordable housing document management 1: Searchability Finding documents using native SharePoint functions is even more effective when coupled with AI meta data tagging. Adding OCR (Optical Character Recognition) capabilities that convert images of text into a machine-readable text format will make your search for elusive documents even more powerful, giving you the ability to look for keywords within a document. 2: Findability Organization for your documents is key. Implement a taxonomy with a uniform structure that makes it supremely easy to locate documents. Automation will ensure consistency and maintenance of your folder structures. Just as going to a big box store at any location in any state will give you the same layout and experience, a taxonomy that consistently organizes your documents to ensure a familiar experience makes information easy to find. 3: Scalability Without a document management system, managing information across an organization is a laborious undertaking. With an automated solution, it’s easy to maintain taxonomy and security for your documents on a large scale. Automation organizes your documents within hours, and when integrated with Yardi Voyager, you can access documents from a single source of truth. 4: Integration With seamless integration of your document management system with your Voyager property management system and other Yardi platforms (including RentCafe, Procure to Pay, Aspire) it’s easier for approved users inside and outside your organization to upload files. Security is managed in Voyager. Depending on the outside user, such as a vendor, when they upload documents they will not be aware that the files are stored in SharePoint behind the scenes. Inside your organization, users will be able to interact with the files in a SharePoint setting where they can leverage all of its features. 5: Compliance Laws and regulations are changing to require less paper and accept more digital documents. Maintaining compliance and security in this evolving digital environment is a necessity. Document management in SharePoint has many features for compliance including retention policies, workflows and the ability to integrate with third-party tools such as DocuSign to meet regulations. The Key to Streamlining Document Management The five features described above are all part of Yardi Document Management for SharePoint. Implementing this solution helps housing providers boost efficiency, increase data security and enables cloud-based access and sharing. It also helps organizations maintain consistent folder structures, manage security and permissions, integrate content and users, locate documents quickly and track multiple versions over time. Ready to achieve greater efficiency and functionality in content management across your organization? Yardi has a solution that enables you to take advantage of all the great features listed above. Join a Yardi Document Management for SharePoint...