3 Best Practices

Answering Prospect Calls

By Geneva Ives on Feb 3, 2015 in Marketing

When it comes to customer service, 70% of US adults will use the phone as their first method to contact a company, according to a study by Five9. However, if they receive bad (or no) support, 85% of these consumers say they will take action. In fact, 45% of these customers and potential customers say they will stop doing business with a company completely. And younger clients are likely to complain publicly on social media.

That’s a lot of sour grapes over some missed connections.

Enter the smarter answering service.

Your call center should be a seamless – and invisible – extension of your leasing management office. But not every call center is made to tackle the unique needs of the multifamily marketplace. To offer the most efficient service, a call center dedicated to property management needs to be able to:

• Provide a customizable digital answering service
• Offer expert live support if/when you need it
• Create guest cards and qualified appointments

This infographic takes a look at our call center solution by the numbers. Click on the graphic to view a large version.

Don’t place your leases and renewals on hold. Take a peek at the budget-friendly benefits of RentCafe Connect today and see how you could better serve prospects, residents and property staff. Because no one likes to be left hanging!