Clients Star

In Senior Living Study

By Joel Nelson on Nov 26, 2020 in News

Yardi clients placed high in the third annual J.D. Power U.S. Senior Living Satisfaction Study, a measurement of the resident experience this year in assisted living, memory care and independent living communities.

Chicago-based The Senior Lifestyle Company LLC earned a tie for the highest rating among assisted living/memory care providers for overall customer satisfaction among family members or other decision-makers. Residents named Life Care Services LLC of Des Moines, Iowa, the top independent living operator for overall satisfaction.

Responses from nearly 5,000 senior living residents and their families formed the basis of the J.D. Power study. Survey participants rated community buildings and grounds, staff, dining, price paid for services, resident activities and the family member’s living unit.

J.D. Power said in a news release that “amid continued worries about COVID-19 outbreaks in senior living communities nationwide, the families of assisted living/memory care residents are generally very satisfied with assisted living/memory care operators” and their initiatives on cleanliness, social distancing and other elements of dealing with the pandemic. More information about the consumer insights, advisory services and data and analytics provider’s study is available here.

The Yardi Senior Living Suite comprises a single connected solution for managing all types of senior living communities. Learn more and view a brief video.