LCS Ranks #1

In Resident Satisfaction

By Natalie Mahn on Dec 9, 2021 in Senior Living

Putting senior living residents first — providing the best possible care year after year — takes a unique level of dedication. Operators need to focus on every detail of the resident experience.

And Yardi client Life Care Services (LCS) is the perfect example.

A big congratulations to LCS for ranking number one in resident satisfaction among independent senior living communities in the 2021 J.D. Power U.S. Senior Living Satisfaction Study. Not only did LCS earn this impressive accolade, they’re also the first and only senior living company to do so three years in a row.

LCS ranks #1 in resident satisfaction

The J.D. Power U.S. Senior Living Satisfaction Study evaluates resident satisfaction among top independent living providers. To rank the highest, organizations need to provide outstanding services and compassionate care. And you guessed it — LCS fits the mold.

Their number one ranking, with a tremendous score of 817, is based on responses from residents across their communities. The Iowa-based company also achieved the highest score in all six factors of satisfaction, including:

• Resident activities
• Community staff
• Price paid for services received
• Resident apartment/living unit
• Community building and grounds
• Dining

 “Life Care Services is honored to be recognized by our customers as the best among independent senior living communities for the third consecutive year,” shared Joel Nelson, president and CEO of LCS. “We are privileged to serve nearly 40,000 seniors across the nation. This recognition is meaningful because our residents recognize and value our commitment to serving them first and foremost, even as our industry navigated challenges over the past year.”

The pandemic has certainly shifted all aspects of senior living. It’s created unparalleled challenges for providers and their staff, who’ve worked tirelessly to care for residents despite ongoing restrictions and unforeseen obstacles.

So it’s a special honor to know residents feel happy and cared for, now more than ever. We’re proud to spread the word and congratulate LCS for ranking first in resident satisfaction this year. With help from tools in the Yardi Senior Living Suite, LCS continues to make residents their top priority.

Explore the J.D. Power U.S. Senior Living Satisfaction Study for 2021. Contact team Yardi to discuss all-things senior living management software — and how it helps clients like LCS transform their residents’ experience.