Success With Senior IQ

Vitality Living

By Natalie Mahn on Jun 19, 2023 in Senior Living

When exploring technology solutions for your business, there’s nothing better than viewing direct testimonials from professionals in your industry. We understand the value of seeing how a product functions through a current client’s eyes — which is why we love creating success stories for you to enjoy, including those that feature our senior living solutions.

So we’re excited to share our brand-new piece that shares the power of Yardi Senior IQ through the eyes of Syndell Lawhon, vice president of wellness at Vitality Living! From covering Vitality’s journey prior to this single connected solution, to sharing the success the organization has found since implementing it, Lawhon brings a wealth of insights to the table in her interview.

Don’t miss this one — read the highlight below then visit the Vitality Living success story to see more.

The Challenge: Siloed Data

Vitality’s data used to be scattered across siloed solutions, requiring leaders to pull information and generate reports manually. Not only were these processes time-consuming, but they also prevented Vitality from unlocking insights regarding occupancy, falls and more — since data lacked the organization and presentation needed to reveal important trends. Not to mention, Vitality’s data wasn’t being updated in real time. Leaders sought a business intelligence solution that would present up-to-date, business-wide data in a visual format — all in one place.

The Solution: Yardi Senior IQ

Yardi Senior IQ is a business intelligence solution that surfaces real-time data in attractive, sharable dashboards. Designed for senior living providers and drawing portfolio-wide data from Yardi Voyager Senior Housing, Senior IQ provides the insights needed to act confidently and make smarter, faster decisions.

The Story: Visualizing Insights, Driving Informed Decisions, Empowering Staff & Streamlining Workflows

Before Senior IQ, Vitality didn’t have a seamless method for capturing and gathering important data. “Prior to us coming to Yardi, with the system that we used before, we couldn’t pull any of that data,” shared Syndell Lawhon, vice president of wellness at Vitality. “We had to do things manually.”

Manually pulling metrics and organizing insights, they were limited to sharing only numbers with staff, owners and investors. Now with Senior IQ, Vitality has a visual representation of the same information — via custom graphs and tables — housed in one secure location. “Nurses are very visual people,” explained Lawhon. “When they can see the numbers in a graph pulled right up in Senior IQ, it clicks so much faster. Numbers on a piece of paper are not as powerful.”

With intuitive dashboards, graphs and tables revealing trends that Vitality wasn’t previously capturing, leaders are gaining insights that move the needle like never before. “A trend is telling you something,” shared Lawhon. “There’s so much information in Senior IQ that you can dig into. There’s always something we’re finding on a daily basis — something else we know we could use.”

With the ability to access real-time data in Senior IQ, Vitality can now make informed decisions regarding occupancy, care, staffing and revenue. And by giving care staff the tools to visualize important trends — Senior IQ helps Vitality empower those individuals, which boosts retention as a result. “Senior IQ helps us with nurse retention,” said Lawhon. “When you start getting data and looking at the bigger picture — how you can make things better for the whole community — not only does it make you feel empowered, it also elevates your skill set.”

Vitality also left data digging in the past when they implemented Senior IQ. Instead of searching through siloed solutions and manually compiling insights to send to owners and investors, Vitality now unlocks actionable information at the click of a button. “I can go in Senior IQ and in two seconds, I’m able to pop information right out for that community and send it right along,” shared Lawhon.

Read the full interview with Vitality Living  

The snapshot above doesn’t cover everything Lawhon shared — you’ll have to read the full success story to get all the insights!

If your interest is sparked and you’d like to get a closer look at how Senior IQ will work for you, be sure to reach out. Our senior living team would love to schedule a personalized demo to show you more.