Yardi is committed to supporting the community in every city where our offices are housed. Each year, the company distributes philanthropic aid to organizations selected by its employees. Today, we introduce Family Promise of Greater Cleveland, OH, founded in 2011. Though headquarters is in Summit, New Jersey, this location operates independently. Family Promise is a family homeless shelter and supportive services for up to 21 families in a former elementary school building in Cleveland’s Mt. Pleasant neighborhood. The agency serves an average of 75 families that consist of 200 individuals each year. Most of them are children with an average age of four with younger parents. The homeless families served by Family Promise are received through active participation in Cuyahoga County’s Coordinated Intake. Families will stay in the shelter for an average of 12 weeks, receiving all the basic needs such as food, clothing, cleaning supplies and access to medical care. Immediately after a family enters a shelter, a case manager conducts a thorough assessment to determine the family’s housing options, benefits eligibility, employment readiness and life skills level. “The case manager then works with each family to develop a plan for housing, employment and long-term stability,” said Connie Sievers, grants and communications manager for Family Promise. They assist the parents by: Searching for affordable housing. Help them to secure an income/employment. Link them to needed medical, mental health and legal services. Ensures children’s needs are met with school and daycare services. All families are also offered Employment Services: Job readiness by eliminating any challenges. Develop and implement job plans. Assistance with resumes Job searching and interview skills. Finding business-appropriate clothing. “They also provide interested clients with links to workforce development programs and educational opportunities,” Sievers explained. Once a family transitions to a permanent home, they will continue to receive case management treatment through Family Promise’s Community Stabilization Program for at least one year to help them maintain their housing and not return to homelessness. “Family Promise’s consistently positive outcomes speak to the effectiveness of its services. In 2022, 100% of positive housing outcomes were achieved with 90% remaining housed upon case closing,” shared Sievers. Family Promise’s core services are growing and expanding its efforts to help address its client’s mental health. Training by The Sanctuary Institute with its evidence-based Sanctuary Model for trauma-informed care began in October 2020 and is ongoing. In addition, Family Promise has also increased its community awareness and taken steps to diversify its revenue sources. Funding from Yardi helps Family Promise’s shelter and supportive services, including occupancy costs and salaries for direct staff. “These two large expenses are key to the help we provide for homeless families, and funding from corporations like Yardi is vital to their continuation,” Sievers shared. She continued, “We are so grateful! The staff was thrilled about the unexpected support and knew it would go a long way to help with their work with homeless families. Many great non-profits were represented in the presentation to Yardi employees, so it was a wonderful surprise to be chosen.” Dina’s Journey Dina and her 13-year-old daughter found themselves homeless after their landlord sold the building they were living in, and the new owner did not want anyone residing on the premises. They first tried living at Dina’s mother’s house, though the conditions were inadequate. Dina had considered seeking services to help her, but her pride wouldn’t let her. Then, a violent confrontation occurred between family members at her mother’s house, and she knew she had to leave the property to keep her daughter safe. Dina contacted Coordinated Intake and was referred to Family Promise. She and her daughter didn’t know what to expect and were nervous, but the staff soon helped her to feel comfortable and safe in their living unit. They ensured that all their essential needs were met and the daughter could remain in the same school she had been attending....
Executive Insights
Yardi IM Briefing
At the recent Yardi Advanced Solutions Conference in San Diego, leaders in real estate investment management exchanged insights into industry challenges, trends and how Yardi solutions make a difference in their business. Participants in the briefing were: Adam Vanni, senior portfolio manager for Fairfield, a San Diego-based multifamily property investment company with about 42,000 units under management Bailey Breish, CFO for Alturas Capital Partners, which manages a real estate investment fund with more than 45 assets. Donnie Penney, principal business analyst for Invesco, a real estate investment manager based in Dallas. Josh Gladstein, chief technology officer for Berkshire Residential Investments, which manages more than 120 multifamily properties and about $27 billion of assets under management from its Boston headquarters. Taylor Waldo, director of IT project management for San Francisco-based Prime Finance, which invests across all real estate asset classes through 10 active funds. The session was moderated by Yardi Investment Management team members Vicki Dodig, director of sales, and Susan Freehauf, senior director of professional services. Discussion at the session, edited for length and clarity, included: Keeping Pace with Evolving Technology Waldo: “The accounting cycle doesn’t change, the tax cycle doesn’t change. But our team members need to constantly adapt to get their business done. So we try to create a culture of change that helps our team feel comfortable. I work to make sure everybody from the leadership team understands the impact that change will have on them and be trained on using the new technology. If you want somebody to give up their beloved spreadsheets, there has to be something in it for them, even if that’s just words of encouragement, words of acknowledgment that they’re getting help to do things the right way. My job is to get all our business...
Optimize Community Wellness Programs
With RentCafe Wellness
Ready to effectively manage your community wellness programs? With RentCafe Wellness for senior living, you’re equipped with online activity calendars, attendance tracking and real-time information sharing — all accessible on a single platform — making it easy to optimize your wellness initiatives. Learn how RentCafe Wellness will take your wellness programs to the next level (and benefit your staff, residents and their families) in our infographic below. Schedule activities Manage RSVPs from residents and family members Flag registrations as required or optional and set fees as needed Track resident attendance and monitor changes in behavior Forecast staffing needs for each activity Create digital calendars Share calendars on your community’s RentCafe website and via RentCafe Senior Living Portal Offer a single calendar per community or multiple calendars categorized by care Easily designate which details remain consistent and which vary month to month Download and print calendars to display across your community Empower staff Unlock intuitive dashboards equipped with KPIs Generate analytic reports to assess an activity’s impact Plan and execute follow-up care using activity wellness information Save time thanks to simplified workflows Offer convenience Enable residents and families to sign up for activities, manage registrations and more from RentCafe Senior Living Portal and the mobile app Allow residents and responsible parties to submit monthly payments for paid wellness activities with Payment Processing Keep family members in the loop with real-time information sharing Ensure residents’ wellbeing is continuously monitored Help everyone stay connected from anywhere Learn more about RentCafe Wellness Let’s enhance your wellness programs together. Check out the full RentCafe Wellness infographic then select get in touch to schedule a personalized demo! Want to see RentCafe Wellness in action today? Watch this on-demand webinar....
The Leukemia & Lymphoma Society
Providing hope and compassion
Yardi is committed to supporting the community in every city where our offices are housed. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will bring you the stories of those organizations and insight into how they aid their communities. Today, we introduce The Leukemia & Lymphoma Society (LLS), founded in 1949 in Rye Brook, New York, impacting the cancer community. LLS is the world’s largest voluntary nonprofit health organization that funds blood cancer research and provides education and patient services. Since 1949, LLS has invested nearly $1.6 billion in groundbreaking research, pioneering many of today’s most innovative approaches. “We work tirelessly to find cures and ensure patients can access the lifesaving treatments they need. When someone experiences the fear and uncertainty of a cancer diagnosis, we provide hope, compassion, education and support,” said Becca Gregory, campaign development director for LLS. LLS is starting a new project called The Dare to Dream Project—a new phase for the Children’s Initiative. LLS recognizes kids are different, and their blood cancers must be treated differently, so they hope to change the standard of treatment and care for pediatric blood cancers. LLS has funded the first-ever pediatric AML Data Commons. This platform ensures consistency in global data reporting—and launched the first-ever acute leukemia LLS PedAL Master Clinical Trial, matching patients to treatment based on their cancer’s unique tumor biology. “Our dream is to help as many children as possible get treatment for their cancer. We’re daring to improve the quality of life for every child with blood cancer, daring to dream of them thriving. And we’re just getting started,” exclaims Gregory! Funding from Yardi helps support research, education, policy and advocacy. LLS is committed to providing information, resources and support to those affected by blood cancers. Offerings include: LLS Scholarship for Blood Cancer Survivors Financial Support Food and Nutrition LLS Podcast Support Groups Caregiver Support “We are so grateful for the amazing support we are receiving from Yardi,” says Gregory. “It will truly make a difference in the lives of our patients!” Making a Difference The Leukemia & Lymphoma Society has made a tremendous difference in the community, and its advocates sent more than 33,900 letters to lawmakers in 2022. Nationwide, they have helped patients all over. In Minnesota, LLS led a coalition whose efforts resulted in a new state law making drug copays more affordable. In the Cleveland market just last year, LLS had 950 patients who received $9,190,000 financial assistance through the Co-Pay Assistance Program. After hundreds of meetings and thousands of letters from LLS advocates, congress passed the landmark Childhood Cancer STAR Reauthorization Act, which LLS helped write. The law expands opportunities for children’s cancer research, including survivorship research. Education and Services served 2,166 patient households in the Cleveland market. Some services are not accessible for some patients. However, LLS helped to make clinical trials more accessible. 66 patients in the state of Ohio received $33,000 in financial assistance through local travel assistance programs. LLS helped secure landmark policies enabling more patients—including underrepresented—to access treatments. Trial sponsors will now be accountable for diversity targets, and patients should have access to trial services closer to home. And in New York and California, LLS has generated momentum for a successful passage, ensuring millions have in-network access to top cancer centers. Thus ensuring robust provider networks. Volunteer Opportunities LLS always seeks volunteers for event days and the Light The Night event. If interested, please get in touch with [email protected]. Find future non-profit profiles...
AI Engineering
Can it end extinction?
The advancements in today’s technology are incredible. Biologists are now discovering AI-powered genetic engineering to de-extinct animals of the last Ice Age, from wooly mammoths to the Tasmanian tiger and even the return of the dodo bird. Let’s discuss how they are doing this and what simulations and optimizations will be used to make this all possible. Scientists and biologists are starting with the comeback of a wooly mammoth to help the endangered African elephants. These elephants have declined by nearly 90% in the past three decades. Poaching took more than 100,000 African elephants between 2010 and 2012. Using genome reconstruction optimization, AI algorithms optimize reconstructing extinct animal genomes from fragmented DNA. AI could assist in filling gaps, identifying suitable genetic material from related species and predicting genetic issues. An Asian elephant with wooly mammoth DNA would be more of a hybrid animal that looked and acted like a mammoth but shares DNA with the living species. Ecosystem integration simulations create AI-driven simulations that predict how reintroduced extinct species might influence food chains, habitats and biodiversity within their ecosystems. This could help guide decision-making on whether to proceed with de-extinction efforts. As far as genetic diversity is concerned, ethical and social implications are a part of the assessment. AI tools can gather and analyze public opinions, ethical concerns and potential social impacts of bringing back extinct animals, which will help scientists, biologists, and policymakers make informed decisions about de-extinction projects. For example, de-extinction research in Neanderthals could start a new chapter in the search for antibiotics and other valuable biomolecules, allowing scientists to harness AI and systematically explore long-extinct organisms to help us better understand life’s molecular diversity and sequence space. Genetic diversity enhancement uses AI algorithms to guide the selection of individuals for...
Alondra Valenzuela
Yardi Employee Profile
Yardi’s global offices make essential contributions to property management and investors worldwide. Today, meet Alondra Valenzuela, Yardi technical analyst from the Dallas office. Meeting Alondra Valenzuela Alondra Valenzuela has been at Yardi for just over two years. While each day differs from the previous, every day brings an exciting new challenge that requires her to think outside the box. From utilizing data to digging into other applications to locate the cause of a client’s deteriorating performance, Valenzuela assists with getting many clients access back into the systems. “I love the challenge of learning something new every day and having the opportunity to utilize new tools that I can bring to my team. I also love the occasional rush of adrenaline when getting a critical item thrown my way and having the opportunity to relieve our clients,” says Valenzuela. Valenzuela enjoys the openness of everyone she works beside. In her two years of working at Yardi, she’s never felt alone, and the willingness of everyone who helps brings great relief, knowing she is not alone and someone is always there to help get a solution to our clients. “Yardi is a place that will allow you to grow in whichever direction you feel best. There is such a wide range of opportunities to explore at Yardi that you can always find something new to learn and do,” Valenzuela said. Yardi is hiring globally! Interested prospective employees can explore opportunities on the Careers site. Climbing Mountains When Valenzuela is not working, she enjoys spending time in nature. When she cannot get to the mountains in Colorado, she enjoys health and fitness in other areas. She cycles through either the gym, muay Thai or rock climbing. “I like adrenaline-packed adventures, which is why I love dealing with high-pressure...
Dog Assist Association...
Animal Therapy in Cluj
In 2022, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will bring you the stories of those organizations and insight into how they aid their communities. Let’s travel to Cluj-Napoca, Romania and introduce the Dog Assist Association, founded in 2013. This NGO works in human-animal interaction (HAI) in a unique center in Romania that offers multidisciplinary programs for the community, such as therapy, activities, education, research, and training in the field of HAI. Its life-changing team includes four psychologists, one physiotherapist, one veterinarian, six beloved therapy dogs and two alpacas. The center is also a permanent residence for several saved animals—one goat, four ducks, two chinchillas, three rabbits and two fish tanks. “We aim to enhance the quality of life of our beneficiaries through the understanding and use of animal-human interaction methods,” said Camelia Mosoia, Psychologist and program coordinator for the Dog Assist Association. Therapy dogs participate in therapeutical programs along with specialists such as psychologists and physical therapists who motivate their clients towards success. At Dog Assist, they promote respect, compassion and empathy for all living beings, integrating animals positively into the community’s life. “We fight with old mentalities, putting ourselves in the service of humans’ and animals’ wellbeing. We believe that the human–animal bond is unique, with therapeutical valences that offer unconditional love and support,” shared Mosoia. The Dog Assist works in four strategic work directions: Animal-assisted interventions: programs offered at various locations, such as schools or daycare centers for children with disabilities or deficiencies. Education for the community: workshops for future or present animal guardians on animal responsibility, animal rights and welfare. Along with events both locally and regionally with activities and awareness campaigns. Research on HAI in partnership with academic partners. Training new...
Mary Beth Snyder
Yardi Employee Profile
Yardi’s affordable housing compliance expertise got a big boost this summer. Mary Beth Snyder joined the team in a new role of Verification Services Industry Principal, and her work history is sure to make an impact. Prior to joining Yardi, Mary Beth spent eight years at Equifax® working in the government segment on eligibility verification for government benefit programs. Her duties included managing Equifax’s The Work Number® product, which verifies employment and income of households applying for government benefit programs such as housing assistance, child support, workforce agencies and unemployment insurance. That experience is particularly valuable as Mary Beth transitions to her leadership role on the Yardi Verification Services product team. Yardi Verification Services is an affordable housing compliance solution that verifies the income and assets of households seeking to qualify for a unit. Let’s get to know more about Mary Beth. Mary Beth, where do you call home? I live in Cape Girardeau, Missouri which is approximately two hours south of St. Louis. Beyond your work with Equifax, what is your history in the affordable housing industry? I’ve worked in affordable housing for years promoting the benefits of automating eligibility verification. I’ve been a member of the National Association of Housing and Redevelopment Officials (NAHRO), and have presented during conference sessions as well as writing posts for the NAHRO blog. I’m thrilled with my new opportunity here at Yardi and look forward to continuing my advocacy for those needing housing assistance and the community of housing assistance providers. What benefits do the affordable housing providers you support bring to their communities? Affordable housing providers are critical to the growth and development of the community they serve. A decent and affordable place to live helps families and those who are disadvantaged by freeing them from physical and mental hardships, placing them on a path to success and growth for themselves and future generations. A quote that resonates with my thoughts comes from a sociologist named Matthew Desmond who said, “Housing is absolutely essential to human flourishing. Without stable shelter, it all falls apart”. Have affordable housing resources affected the lives of you or your family? Yes. My brother and sister-in-law are both learning disabled and receive social security disability insurance and other government benefit programs to help them live independently. They currently live in market rate housing with the support of a roommate, but in the future may need to seek out an affordable housing unit. Filling out government forms and getting documentation ready to submit to qualify for government benefits is often frustrating for them. Luckily, they have me to step in and help – not everyone has that kind of support. And I totally understand and share their frustration. I have similar trouble sometimes understanding what the various forms are requesting. What do you think could help simplify the process for affordable housing and other program applicants? My philosophy has always been don’t require applicants or tenants to provide documentation that can be easily found with automated data. Instead, programs should take the burden off those who are disadvantaged and use automated data to complete forms required for eligibility. Automating verifications would save agencies time and money while improving customer support and assistance. That sounds like a big process improvement. Is there a Yardi product that can help achieve that level of simplicity? Yes. Yardi Verification Services automates the way affordable housing providers and public housing authorities verify the income and assets of their applicants. What are the benefits of Yardi Verification Services? Eliminating the stack of forms to fill out is a win-win for both applicants, compliance specialists and site staff, because there are no more back-and-forth requests for information. That type of work takes so much time away from affordable housing and PHA staff and frustrates the applicant or tenant, so Yardi Verification Services really helps streamline the process. Up to 90% of income and...
Ben Smith
Yardi Employee Profile
Yardi’s global offices make essential contributions to property management and investors worldwide. Meet Ben Smith, senior bill pay specialist with the Yardi Bill Pay Express team. Meet Ben Smith Ben Smith started his career at Yardi just after graduating from college a little over a year ago. Smith spends his days working payment exceptions and making payments online for utilities. He also researches to determine the eligibility of vendors to go live on the BPX service as well as bring vendors live to it. He collaborates with other teams to resolve payment issues they might discover and continues to build a stronger foundation for this service. “I enjoy that this service is something uncommon in the industry currently. It feels that we are doing our best to improve the overall flow of payment processing for both Yardi and clients. There is so much to learn about what Yardi does, and I love that it’s easy to reach out and learn about products and services totally unrelated to mine,” says Smith. Wealth of Knowledge Smith finds the work culture at Yardi to have a good balance between teamwork and independence. “Our team probably works more independently than most others in the division, but that doesn’t prevent us from collaborating with each other or other teams,” Smith shares. The work environment has always been opening and welcoming for Smith. Yardi is a company that continues to take care of its employees while being a leading force in the industry. “There are plenty of opportunities for all walks of life, and there is a wealth of knowledge to learn. I can feel at ease knowing I’ll be able to provide for my family and see myself spending a long time with the company,” shared Smith. Yardi is...
Haven House Services
Path to Success for Youth
Yardi is committed to supporting the community in every city where our offices are housed. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will bring you the stories of those organizations and insight into how they aid their communities. Today, we introduce Haven House Services (HHS), founded in 1973 in Raleigh, North Carolina, where the youth community finds help. Haven House programs help more than 1400 youth aged six-24 years overcome challenges and find a path to success. “Our mission is to help youth be safe, supported and successful. We are the designated agency in our community to coordinate intake and care for youth under age 24 experiencing homelessness,” said Kelly Bloom, volunteer and marketing coordinator for HHS. Haven House Services currently has ten programs to support youth in the community: A Haven for Safety: Wrenn House – the only homeless shelter for youth ages 10-17 in the Triangle. Street Outreach – provides essential need items and outreach services for youth ages 16-24 experiencing homelessness. Transition in Place – helps homeless youth ages 18-23 move into transitional housing and build independent living skills. A Haven for Support: Juvenile Diversion Team – works to prevent court involvement for problematic youth. Juvenile Assessment Team- provides clinical assessments and referrals to services for court-involved youth. Multi-Systemic Therapy – mental health program that supports the family unit to help youth at high risk for out-of-home placement. Outpatient Therapy – provides quality support ranging from clinical assessments, individual and family therapy sessions, guidance to recovery, education and other mental health resources for youth ages 7-24. A Haven for Growth: Second Round – helps youth achieve emotional and...
Senior Living Webinar...
Changemakers + Team Yardi
The senior living industry is anything but static. Leaders are constantly challenged with new obstacles as the industry changes, prompting the need to get creative, develop unique strategies and keep a pulse on what disruption lies ahead. To help you assess what change is coming in 2024 — and learn thoughtful ways to navigate it — Senior Housing News (SHN) is hosting an impactful roundtable webinar this month! The webinar will feature an amazing panel including three of this year’s Changemaker honorees as well as a special guest from team Yardi. We’re pleased to sponsor the webinar and bring you fresh perspectives from each contributor. Explore the key takeaways to expect and get the registration information below. Get the details and meet the Changemaker panelists Not familiar with the Changemakers series? You can learn more in our recent wrap-up post here on the blog, but in short, it’s an inspiring interview series honoring a batch of senior living trailblazers. Yardi and SHN have partnered each year for the last five years to recognize these individuals, gathering their stories and advice for all to enjoy. With the 2023 Changemakers offering insights relevant to today’s operators, it’s only fitting they speak in the upcoming roundtable webinar. The webinar — Senior Living in Flux: C-Suite Changemakers Discuss a Transforming Industry — is set for October 18 from 1-2 p.m. CDT. In attending, you’ll have a front row seat to the panelists’ fresh ideas and viewpoints, learning exactly where they see the biggest potential for change in 2024. Get ready for insights from: Yardi client Earl Parker, Chief Executive Officer, Commonwealth Senior Living Yardi client Sarabeth Hanson, CEO and President, Harbor Retirement Associates (HRA) Sevy Petras, Chief Executive Officer, Priority Life Care Meet the special guest,...
Client Spotlight
Joe Biddle, ABR Capital Partners
What’s the best way for a real estate investment management firm to give clients the information they want when they want it? We asked Joe Biddle, director of information technology for Yardi client ABR Capital Partners, about ABR’s experience with the Yardi Investment Suite. Joe, can you tell us a little about ABR? We’re based in Baltimore and co-invest with clients and joint venture partners in properties across the U.S. Our portfolio consists of 7 million square feet of commercial space and 557 million square feet of multifamily units that comprise $1 billion of assets under management. What issues did you encounter with your previous accounting systems? We used a basic accounting package for property management and a homegrown investment management system. A major problem was the repeated manual data entry needed to transfer information between them. This labor became a drag on our limited staff resources. And clients seeking information on their investments had to request it from us via phone or email and wait for a response. Our clients and team needed, and deserved, a new software solution for accessing information. So, you adopted the Yardi Investment Suite. How did it remedy these problems? The Yardi Investment Suite replaced multiple manually executed operations – performance return calculations, joint venture partner reports, capital tracking, and information delivery to clients and employees – with a single connected automation solution that saves us substantial staff time and effort. Please explain how integrating accounting and investment management within the Yardi Investment Suite improves your customer service. With accounting data seamlessly flowing to the investment system, we can immediately communicate new opportunities to investors and prospects, customize investor reporting, and automate capital calls and distributions. This process is much faster and more accurate than using spreadsheets or...
A STAR is Born
Connect on ENERGY STAR Day, Oct. 11
October is Energy Awareness Month, which gives businesses and consumers lots of opportunities to learn about, adopt and promote energy-efficiency practices that reduce consumption and save money. First comes Energy Efficiency Day on Oct. 4. Even more opportunities come just a week later – on ENERGY STAR® Day, Oct. 11. ENERGY STAR Day seeks to use Facebook, Instagram, LinkedIn and other platforms to connect audiences, particularly underserved communities, to all the ways they can save with ENERGY STAR. The website for the program, which is administered by the U.S. Environmental Protection Agency (EPA), encourages partners, including Yardi, to “co-amplify the important message of energy efficiency and a clean energy future for all” with their own ENERGY STAR-tagged messages. Other ways to participate in ENERGY STAR Day include community service and education projects. By engaging all levels of employees in ENERGY STAR Day, employers can “provide valuable energy and money-saving opportunities … while enhancing your commitment to energy-efficiency, sustainability, and social responsibility,” EPA says. ENERGY STAR Day’s focus on equity stems from a study by the American Council for an Energy-Efficient Economy. It revealed that low-income households pay up to three times more on home energy costs than more affluent households, representing nearly 20% of their income. “Addressing this access disparity is a priority for EPA, and one we know we can address by working together with our partners,” the EPA says. See how you and your organization can participate in ENERGY STAR Day and enable ENERGY STAR to amplify your energy-efficiency success...
Cleveland Zoological Society
Prioritizing Animal Welfare
Yardi is committed to supporting the community in every city where our offices are housed. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will bring you the stories of those organizations and insight into how they aid their communities. Let’s journey to Ohio and introduce the Cleveland Zoological Society, founded in 1957. This nonprofit partners with the Cleveland Metroparks Zoo, sharing a joint mission of creating compelling experiences that connect people with wildlife and inspire personal responsibility for conserving the natural world. They provide funding for all areas of the Zoo, including conservation, animal care and education, while providing program opportunities that feature engagement and interpretation for Northeast Ohio. “We work to create accessibility and awareness within and around our community, bringing intrinsic motivation to those who support this long-standing asset,” said Stephanie Kesselem, philanthropic officer for Cleveland Zoological Society. The Cleveland Zoo Society is embarking on a transformational – and one of its kind – Primate Forest project that will advance the Cleveland Metroparks Zoo as a world-class STEM science, education and research institution. This Forest will create innovative and interactive guest experiences while strengthening the position of the Zoo as one of the most notable tourist destinations in the Great Lakes region and beyond. This 90,000 square-foot, world-class primate habitat will add to the existing Rainforest space while bringing to the forefront Cleveland Metroparks Zoo’s standing as an international leader in gorilla research and better connect and promote the Zoo’s two-decade-long relationship with Dian Fossey Gorilla Fund. “We need as much support as possible to upgrade our Great Ape habitats to not only maintain our habitat standards but to exceed them,” said Kesselem. Gorilla Research Efforts Funding from Yardi has helped the Cleveland Zoological Society prioritize animal care needed to ensure the animals stay happy, healthy and thrive. The Cleveland Zoo is internationally recognized for its gorilla research efforts, the most prominent being the specialized gorilla diet. The Zoo’s gorilla troop eats sixty pounds of greens daily, plus five pounds of green beans, alfalfa, and fresh browse. “With Yardi’s donation, we can feed our entire gorilla troop of four adult females, one alpha male, one ½-year-old boy, and our 3-week-old baby girl for two months. Sixty days of food security for an entire troop” expressed Kesselem. She continued, “The generous support from the Yardi team was beyond appreciated. The opportunity to come out and present to your employee base was a unique way to see your staff engaged and involved in their community decisions. It speaks to the personal – and community – accountability that Yardi strives to instill in its people. We could thank you a million times over!” Volunteer Opportunities While the Cleveland Zoological Society does not have its own volunteer process, it works to support the Zoo’s direct volunteer efforts. The Zoo always looks for a more hands-on deck to help with animal welfare, observations and guest experiences. If you’re interested in learning more about it, please get in touch with [email protected]. “While the Zoo may be a point of nostalgia for so many, it truly serves as a conservation-based agency that allows a window to the world for those who would otherwise never get the chance to see this wildlife up close. If you’re interested in visiting, learning more about all the amazing updates we are making, or have a passion for conservation – I’d be happy to talk more,” gushed Kesselem. Find future non-profit profiles...
Vitality Living Case Study...
Yardi Senior Living Suite
How does Vitality Living achieve more with the Yardi Senior Living Suite? Find out in our latest case study! Featuring in-depth insights from Vitality’s chief financial officer and vice president of wellness, the resource sheds light on Vitality’s major successes with our single connected solution. Sound interesting? Explore the snapshot of Vitality’s story below. The challenge For financial accounting, Vitality used to rely on manual processes and disparate systems — taking time away from priorities, generating errors and causing confusion among teams. From monthly ACH pulls to building financial reports, key tasks became increasingly arduous. Vitality searched for a dependable, integrated solution to serve as their source of truth and alleviate the challenges they were facing. In terms of gathering data and presenting insights, Vitality also utilized manual processes — as their data was scattered across siloed solutions. Not only were these processes time-consuming, but they also prevented Vitality from unlocking insights regarding occupancy, falls and more, since data lacked the organization and presentation needed to reveal important trends. Not to mention, Vitality’s data wasn’t being updated in real time. Leaders sought a business intelligence solution that would present up-to-date, business-wide data in a visual format — all in one place. The solution After searching for a trusted technology provider known for creating integrated solutions on the cloud, Vitality began their journey with Yardi. Now, they’re driving success at every level with Voyager Senior Housing and Senior IQ. With Voyager, Vitality accesses automated accounting functions, real-time reporting and complete business oversight in one centralized location. “When you’re running a report in Voyager, you’re getting real-time data,” shared Nick Byrd, chief financial officer at Vitality. “The system is integrated with all of these pieces which allows us to get a true picture.” And thanks to...
Zaria Lane
Yardi Employee Profile
Yardi’s global offices make essential contributions to property management and investors worldwide. Today, we introduce Zaria Lane, technical account manager for Yardi Breeze Premier, out of the Dallas office. Meet Zaria Lane Zaria Lane marked her sixth anniversary with Yardi this past July. She started her career at Yardi in the call center, then moved to various departments before working with Breeze Premier in 2019, working from associate technical manager to implementation technical account manager. Lane ensures she is organized and prepared to accomplish her daily goals. “Organizing helps me stay on my toes and feel more confident when presenting information to my clients. I also love to prepare for every scenario before I meet with clients,” said Lane. Welcoming Work Environment Lane enjoys the inclusion of Yardi and having a welcoming feeling from all she has worked with. “I enjoy how the company creates events where employees from different teams and departments can join to socialize. To me, it creates an even more comfortable workspace as our workers don’t have to feel that they are working with strangers and allows us to be more willing to work with others,” shared Lane. Lane graduated from Texas A&M University with a BS in Psychology and never expected to work as a technical manager. Still, she learned the system quickly, making her feel more comfortable learning new information. Between the welcoming work environment and increased productivity, Lane thinks hard work pays off and is based on work efficiency, not tenure. “I am excited to see the company grow even more, and I love that I will be a part of that growth,” Lane shares. Yardi is hiring globally! Interested prospective employees can explore opportunities on the Careers site. Dallas Cowboys Fan Lane spends time outside the office...
Multifamily Leaders Talk Trends
Automation, fraud & training insights
At the 2023 Yardi Advanced Solutions Conference, Director of Sales Nima Farkhak led a panel with leading multifamily figures about trends impacting the industry — and the tech they’re using to get ahead. The conversation revolved around automation, fraud prevention and training. Particularly, how can multifamily organizations receive more employee buy-in when implementing new technology, and leverage that technology to maximize support for their employees? Panelists (pictured, right) included Leslie Henry, SVP of strategic solutions and development at Towne Properties and Josh Draughn, head of marketing at Weidner Apartment Homes. Read on for key takeaways. Automating early touchpoints significantly reduces site teams’ workloads Most multifamily operators agree that strategic automation is key to efficiency, resulting in streamlined workloads, satisfied employees and happier residents. “Automation is all about how we can give back valuable time to our associates, and we’ve found Chat IQ to be extremely helpful with that,” said Draughn. “Instant gratification is now expected, so our first automated engagement starts just five minutes after an initial contact. Then Chat IQ transitions the interaction to texting, which results in a faster response time.” Since implementing automation and Chat IQ, Draughn says that Weidner experienced a 15 percent reduction in advertising costs year over year. Transparent communication is key to achieving employee buy-in But there are challenges with implementing automation, artificial intelligence and new technology in general — especially when it comes to employee buy-in. Henry noted that most of Towne’s employees have been with the company for a long time and were opposed to change — until they saw its benefits firsthand. “After we implemented Chat IQ,” Henry said, “Our site teams quickly realized how useful it was in gaining back time. They love how it filtered out less promising leads in the beginning. But we also took their feedback if they didn’t like the way the bot was responding. We let them customize some aspects of the responses so there was more of a personal human touch.” Draughn agreed. “Getting buy-in at first will always be challenging,” he said. “But it’s all about how you communicate new changes and listen to their feedback. The human element in multifamily is always going to stay.” Deterring fraud with automation Multifamily organizations are also relying on technology to vet applicants more than ever. ID Verify uses facial recognition technology to confirm applicant identities. To do this, applicants take a selfie during the screening process, which is then matched with the official documents they submit. “Accuracy is one of the biggest benefits of automating the identity and income verification process,” Henry said, adding that automated technology has acted as a fraud deterrent, saving Towne thousands of dollars in the process. “In the beginning, I thought we were losing rentals,” Henry said. “But when we looked closer, it was because some IDs were so clearly fraudulent that the system weeded them out instantly. It saved us from dealing with them, them potentially living with us and us incurring bad debt.” Draughn agreed, noting that while there may be steps like taking selfies, genuine prospects will still follow through with the application. This allows leasing teams to avoid guesswork or repetitive communications. Streamlining online training As the pandemic shifted training methods from in-person to online, Towne Properties also turned to the learning management system Aspire for online training. “We’re learning about the product faster and it’s easier for us to train new employees,” Henry said, highlighting the ease brought by Aspire’s full integration with Towne’s solutions. “It feels good knowing that anyone can learn at their own pace with Aspire.” See it in action A connected solution can help you drive efficiency at every stage of your workflow, enhancing data connectivity and eliminating gaps. Want to see what this looks like in action? Watch a webinar to see how Yardi helps you streamline workflows, reduce fraud and enhance...
SOAR Outreach
Stand Out And Renew
In 2022, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will bring you the stories of those organizations and insight into how they aid their communities. Meet SOAR Outreach, founded in 2014 in Gerner, North Carolina. This nonprofit organization addresses the lack of primary personal care and hygiene items among homeless youth, promoting health equity, closing the achievement gap and enhancing the quality of life for children in marginalized communities. SOAR Outreach plans to implement a STEM Information Technology program in 2024 that will equip high school students with essential digital skills, knowledge and practical experience, enabling them to pursue rewarding career opportunities in the information technology field. Funding from Yardi helps with the cost of the new STEM Information Technology program. “The financial support from Yardi and in-kind donations of hygiene products has helped us continue our mission of providing donated hygiene items to low-income and homeless youth and families. We have been able to increase our donation to more clients each year,” said Utica Cason, CEO and founder of SOAR Outreach. Fun Fact! Cason has been employed at Yardi for almost 15 years. She works as a team lead for TDHCA Relief Case Management out of the Raleigh office. “As of July 2023, our organization donated over 22,000 items within the last five years, which consists of hygiene items, socks, bike helmets, dental kits, gloves, t-shirts, backpacks and Chromebooks,” said Cason. Volunteer Opportunities SOAR Outreach offers volunteer opportunities with employee mentors, guest lectures, day tours at offices and internship placements for youth in the STEM Information Technology program. If you are interested in volunteering, please send an email to [email protected]. SOAR Outreach can also always use donated devices such as laptops, headsets, computer monitors, keyboards...
Apple Updates
New & Noteworthy 2023
Apple revealed its latest update last week and got us excited! Let’s explore the latest update and its standout features with a complete overview of some new enhancements. Apple is improving lives in significant and artful ways. The Apple Watch motivates you to get moving, informs you of healthy heart rates and can even alert you when you have gotten into an accident or emergency has been detected. The next-gen Apple Watch, Series 9, is silicon with new features. The silicon now unlocks innovative features like advanced workout metrics, sleep stages and car crash detections. S9 SiP boosts performance and capabilities, making it the most potent watch chip. The s9 CPU has 5.6 billion transistors, 60 percent more than series 8, and its GPU is 30 percent faster. It also has a 40core Neural Engine that can process machine learning tasks up to twice as fast. This all makes the watch have 18-hour battery power. Siri will be improved on the device and won’t have Wi-Fi or cellular data interruptions. One standout feature is the Double Tap feature. Double-tap your index finger to your thumb when you cannot tap the watch. Play and pause music while carrying groceries, answer a call while paddleboarding, or reply to a message while walking the dog with a simple double tap! Apple is making environmental differences by being carbon neutral. By 2030, Apple plans to be carbon neutral across its entire business and reduce greenhouse gas emissions. Office electricity is all solar powered, and all Apple manufacturing will be clean electricity by the end of the year. Packaging will be fiber-based and low-carbon mission transportation like ocean ships. The iPhone 15 now has HDR 1600 nits and peak brightness. It comes in 6.1- and 6.7-inch sizes. It has...
Energy Efficiency Day, Oct. 4
Share Your Ideas
On the 8th annual Energy Efficiency Day, Oct. 4, Yardi Energy will join thousands of organizations in the U.S. and Canada in sharing ideas for reducing energy waste and expanding energy efficiency. Energy Efficiency Day provides a forum for U.S. and Canadian corporations, local governments, universities, utilities and other organizations to document such initiatives as upgrading lighting, building insulation and heat pumps and establishing partnerships with local utility companies to reduce stress on the grid during peak demand. The day helps those occupying and investing in residential, commercial, affordable and other property types “share tips, tools and stories that promote the multiple benefits of energy efficiency, [which is] the cheapest, quickest way to meet our energy needs, cut consumer bills and reduce pollution,” says the Energy Efficiency Day organization, a coalition of U.S. energy efficiency advocacy groups. Energy Efficiency Day holds special resonance for Yardi because it involves “a core component of our mission as a real estate technology provider. It’s a great opportunity to focus attention on the critical issue of energy performance, spur action and inspire long-term thinking about what’s needed to create a positive energy future,” adds Joe Consolo, Yardi industry principal for energy. In March, Yardi received the 2023 ENERGY STAR® Partner of the Year Sustained Excellence Award after being named Partner of the Year for five consecutive years. The Yardi ESG software suite enables green energy procurement, whole-building energy water and waste data aggregation, and reduced energy usage in residential and commercial properties. The company has also maintained ENERGY STAR certification for its corporate headquarters in Goleta, Calif. Learn more about ways to maximize the impact of Energy Efficiency Day, including a toolkit for promoting your efforts on social media channels, joining the conversation and finding news about energy efficiency...
