At the 2023 Yardi Advanced Solutions Conference, Director of Sales Nima Farkhak led a panel with leading multifamily figures about trends impacting the industry — and the tech they’re using to get ahead. The conversation revolved around automation, fraud prevention and training. Particularly, how can multifamily organizations receive more employee buy-in when implementing new technology, and leverage that technology to maximize support for their employees? Panelists (pictured, right) included Leslie Henry, SVP of strategic solutions and development at Towne Properties and Josh Draughn, head of marketing at Weidner Apartment Homes. Read on for key takeaways. Automating early touchpoints significantly reduces site teams’ workloads Most multifamily operators agree that strategic automation is key to efficiency, resulting in streamlined workloads, satisfied employees and happier residents. “Automation is all about how we can give back valuable time to our associates, and we’ve found Chat IQ to be extremely helpful with that,” said Draughn. “Instant gratification is now expected, so our first automated engagement starts just five minutes after an initial contact. Then Chat IQ transitions the interaction to texting, which results in a faster response time.” Since implementing automation and Chat IQ, Draughn says that Weidner experienced a 15 percent reduction in advertising costs year over year. Transparent communication is key to achieving employee buy-in But there are challenges with implementing automation, artificial intelligence and new technology in general — especially when it comes to employee buy-in. Henry noted that most of Towne’s employees have been with the company for a long time and were opposed to change — until they saw its benefits firsthand. “After we implemented Chat IQ,” Henry said, “Our site teams quickly realized how useful it was in gaining back time. They love how it filtered out less promising leads in the beginning. But we also took their feedback if they didn’t like the way the bot was responding. We let them customize some aspects of the responses so there was more of a personal human touch.” Draughn agreed. “Getting buy-in at first will always be challenging,” he said. “But it’s all about how you communicate new changes and listen to their feedback. The human element in multifamily is always going to stay.” Deterring fraud with automation Multifamily organizations are also relying on technology to vet applicants more than ever. ID Verify uses facial recognition technology to confirm applicant identities. To do this, applicants take a selfie during the screening process, which is then matched with the official documents they submit. “Accuracy is one of the biggest benefits of automating the identity and income verification process,” Henry said, adding that automated technology has acted as a fraud deterrent, saving Towne thousands of dollars in the process. “In the beginning, I thought we were losing rentals,” Henry said. “But when we looked closer, it was because some IDs were so clearly fraudulent that the system weeded them out instantly. It saved us from dealing with them, them potentially living with us and us incurring bad debt.” Draughn agreed, noting that while there may be steps like taking selfies, genuine prospects will still follow through with the application. This allows leasing teams to avoid guesswork or repetitive communications. Streamlining online training As the pandemic shifted training methods from in-person to online, Towne Properties also turned to the learning management system Aspire for online training. “We’re learning about the product faster and it’s easier for us to train new employees,” Henry said, highlighting the ease brought by Aspire’s full integration with Towne’s solutions. “It feels good knowing that anyone can learn at their own pace with Aspire.” See it in action A connected solution can help you drive efficiency at every stage of your workflow, enhancing data connectivity and eliminating gaps. Want to see what this looks like in action? Watch a webinar to see how Yardi helps you streamline workflows, reduce fraud and enhance...

On the 8th annual Energy Efficiency Day, Oct. 4, Yardi Energy will join thousands of organizations in the U.S. and Canada in sharing ideas for reducing energy waste and expanding energy efficiency. Energy Efficiency Day provides a forum for U.S. and Canadian corporations, local governments, universities, utilities and other organizations to document such initiatives as upgrading lighting, building insulation and heat pumps and establishing partnerships with local utility companies to reduce stress on the grid during peak demand. The day helps those occupying and investing in residential, commercial, affordable and other property types “share tips, tools and stories that promote the multiple benefits of energy efficiency, [which is] the cheapest, quickest way to meet our energy needs, cut consumer bills and reduce pollution,” says the Energy Efficiency Day organization, a coalition of U.S. energy efficiency advocacy groups. Energy Efficiency Day holds special resonance for Yardi because it involves “a core component of our mission as a real estate technology provider. It’s a great opportunity to focus attention on the critical issue of energy performance, spur action and inspire long-term thinking about what’s needed to create a positive energy future,” adds Joe Consolo, Yardi industry principal for energy. In March, Yardi received the 2023 ENERGY STAR® Partner of the Year Sustained Excellence Award after being named Partner of the Year for five consecutive years. The Yardi ESG software suite enables green energy procurement, whole-building energy water and waste data aggregation, and reduced energy usage in residential and commercial properties. The company has also maintained ENERGY STAR certification for its corporate headquarters in Goleta, Calif. Learn more about ways to maximize the impact of Energy Efficiency Day, including a toolkit for promoting your efforts on social media channels, joining the conversation and finding news about energy efficiency...

Yardi Matrix vice president Jeff Adler delivered an in-depth update on the state of the U.S. economy and the multifamily investment landscape last week, covering everything from inflation to recession risk to post-pandemic in-office trends. You can review the recording of the webinar and presentation materials here. Industry insiders know that these webinars are among the very best way to stay up to date on trends, performance and data. The next Matrix webinar will cover the outlook for the student housing sector on Oct. 25. You can sign up here. Among the key Yardi Matrix house view takeaways on the economy: U.S. economic growth is still strong, at 2.4 percent GDP growth in Q2 and strong early numbers for Q3 Inflationary pressures have started to cool, but remain elevated due to underlying price pressures Labor market is tight, but showing signs of softening “Inflationary pressures have been cooling, they remain a bit elevated, they are coming down. Maybe not as quickly as the Fed would hope,” Adler said. He still anticipates that a mild recession is on the way, likely landing in Q4 or the first half of 2024. “It’s a little hard for me to pinpoint exactly, but the process is pretty much played out, if not the exact timing of it.” Top line takeaways for those interested specifically in the multifamily sector: The market continues to outperform expectations, despite decelerating rent growth Regional market rotation is underway. Examples include slowing performance of Lifestyle units in the Sunbelt, due to increased supply, and outperformance in Midwest, Northeast and some Mountain metros This market rotation is due to affordability, which has become a primary focus for renters and pundits alike Supply shortage of U.S. housing is likely to be in place for the next decade  “Rent growth has slowed down. We’re now looking at a tenth of a point in August over July,” Adler stated. Sequential rent growth is also very weak. While beneficial for multifamily operators, one of the sector’s greatest challenges is housing supply and affordability, which go hand in hand. “The housing deficit that built up from the Great Recession is still there. Regulatory costs account for 40 percent of multifamily development costs,” Adler noted. Some states, like California, Texas and Florida, but still have a long way to go. “If you really want to solve the problem, you got to have supply of all kinds. Where we have seen rents come down or decelerate, it’s been in markets with lots of supply,” he stated. One of the most interesting points shared in the webinar was how in-office work trends have played out over the last year. Data was delivered by Scoop. These metrics are relevant to the housing market because they determine how much flexibility workers have with where they live. Key takeaways included: The majority of U.S. companies, 61 percent, are allowing workers some in-office/remote flexibility The average in-office requirement time per week is currently 2.6 days Massachusetts, Oregon and Washington are the states with the most flexibility for remote work. The least flexible are Alabama, Kentucky and Arkansas Bottom line, rise in remote work has allowed workers to leave cities for more suburban areas, leading to declining population in some metros Want to gain all the great insight from Wednesday’s webinar? Find the recording of the webinar and presentation materials here and get...

The student housing sector starts the school year in a strong position, as preleasing matches last year’s solid performance and year-over-year rent growth has continually outpaced 2022’s historic growth. Student housing is one of the few real estate sectors to be continually resilient post-pandemic, according to the latest National Student Housing Report from Yardi® Matrix, which is now available for download. You can also join the upcoming Student Housing Webinar with Matrix experts on Oct. 25 and gain more in-depth insight. As of August 2023, 94 percent of beds at Yardi 200 universities were preleased, a 3.3 percent increase from the prior month and 0.2 percent behind August 2022. Rents remained flat in August from July at $845 per bed, but year-over-year rent growth of 6.9 percent in August was still well above the historic average for the sector. “As we enter the 2023-2024 school year, student housing preleasing matches last year’s solid trend and year-over-year rent growth has continually outpaced last year’s historic growth, as well as other property sectors,” say Matrix analysts in the new report. “The sector is in prime position to weather a potential recession, with counter-cyclical demand patterns and solid occupancy and rent growth baked in for the 2023-2024 school year.” Strong fundamentals continue to fuel development, and Matrix projects approximately 40,000 new beds to deliver in fall 2023 at Yardi 200 universities, compared to the 27,000 delivered in fall 2022. Solid preleasing and rent growth suggest that much of the new supply has already been absorbed. Read more findings from the latest student housing report. The student housing data set includes over 2,000 universities and colleges nationwide, including the top 200 investment grade universities across all major collegiate conferences. Known as the “Yardi 200,” it includes all Power 5 conferences as well as Carnegie R1 and R2 universities. Yardi Matrix offers the industry’s most comprehensive market intelligence tool for investment professionals, equity investors, lenders and property managers who underwrite and manage investments in commercial real estate. Yardi Matrix covers multifamily, student housing, vacant land, industrial, office, retail and self storage property types. Email [email protected], call 480-663-1149 or visit yardimatrix.com to learn...

Are you ready to revolutionize your company’s training and onboarding processes? Say goodbye to traditional learning plans and welcome the era of multifunctional, cutting-edge assignments that will take your employees’ learning experience to new heights. According to Sapling HR, the average new hire is expected to complete 54 activities during their onboarding process. These activities help ensure the employee is set up for success in their new role. With the latest advancements in learning management systems, it’s time to unlock the power of consolidated tasks and personalized learning paths. Gone are the days of cumbersome paperwork and disjointed training modules. Multifunctional learning plans consolidate onboarding tasks, form completions, training and email campaigns, all while seamlessly tracking progress on a single assignment. Imagine the convenience of having everything your new employees need in a centralized learning plan, where they can refresh skills or revisit resources at any time. So, what exactly can these multifunctional learning plans offer? Let’s explore the various elements that can be included in an Aspire learning plan to make it more inclusive of steps that might otherwise be completed outside of the LMS with less efficiency or consistency: Narrative instructions: Engage your employees through dynamic video and text instructions that provide clear guidance and foster a deeper understanding of the tasks at hand. Self-paced courses and live training: Combine the flexibility of self-paced online courses with interactive live training sessions. Empower your employees to learn at their own pace while still benefiting from valuable real-time interactions. Company policies and resources: Ensure that your employees have easy access to essential company policies, procedures and other valuable resources that help them navigate their roles with confidence. Graded online assignments and quizzes: Assess your employees’ progress and knowledge retention through engaging online assignments and quizzes. Provide immediate feedback and promote a continuous learning cycle. Customizable acknowledgements: Tailor tasks with customizable acknowledgments to recognize your employees’ achievements and motivate them to reach new milestones. Reference content and checklists: Equip employees with reference materials and checklists that serve as handy reminders and support their learning journey. Esign documents and forms: Simplify administrative processes by integrating electronic signatures for documents, forms and checklists, ensuring seamless completion and reducing paperwork. Pre-scheduled custom letters: Strengthen communication and engagement by automating pre-scheduled custom letters that provide personalized updates, encouragement and important information. But why settle for the basics when you can take your learning plans to the next level? Unlock even more potential with these advanced features: Elective steps with “Choose Your Path” options: Cater to diverse learning preferences by offering elective steps that allow employees to choose their own learning paths. Empower them to explore topics that resonate with their interests and goals. Pre-scheduled refresher training campaigns: Ensure long-term knowledge retention and skill enhancement by automating pre-scheduled refresher training campaigns. Keep critical concepts top of mind, solidify understanding and support long-term change. Ensure long-term knowledge retention and skill development by adding pre-scheduled refresher training courses that auto-unlock days or weeks after the learning plan is completed. Surveys, polls and chat groups: Foster a sense of community by creating learning plan task steps. Prompt employees to participate in a chat group or a class discussion thread to fulfill an assignment. Test out for advanced learners: Customize learning paths to accommodate different skill levels. Let advanced learners demonstrate their proficiency by testing out of certain modules, while beginners benefit from hands-on field trips or experiential learning opportunities. Step-specific student nudge emails: Keep your employees motivated and on track authorizing the LMS to send nudge email campaigns when unlocked steps need attention. Available nudges include deadline reminders, encouragement, and tips and tricks. Point rewards and badges: Gamify your learning plans by incorporating point rewards and badges as employees progress through key milestones. Embrace the future of employee development with consolidated learning plans that deliver highly personalized experiences while simplifying access and messaging. Ready to embark on this...

It’s a wrap on the 2023 Changemakers series, which we’ve proudly sponsored for the fifth year in a row. We’re delighted to have joined Senior Housing News (SHN) throughout the series to present the class of honorees — nine in total — sharing their insightful interviews here on The Balance Sheet. To mark the conclusion of the series, SHN released a compilation of exclusive interview excerpts in a brand-new ebook. You can download the ebook today to access unseen stories, insights and advice from each Changemaker. Once again, congratulations to each and every Changemaker honoree — Yardi senior living clients included! Yardi clients named 2023 Changemakers With the ebook available now, it’s only fitting we recognize our senior living clients for their interview contributions — and celebrate them for their role in this year’s Changemakers series.   We’re so pleased to congratulate: Earl Parker of Commonwealth Senior Living Jodi Guffee of Radiant Senior Living Doug Dollenberg, Jr. of Brightview Senior Living Rod Burkett of Gardant Management Solutions Sarabeth Hanson of Harbor Retirement Associates Doris-Ellie Sullivan of Retirement Unlimited, Inc. About the series As the senior living industry navigates ever-changing challenges, owners, operators and executives are breaking the status quo to adapt and evolve. Leaders have created leaner operations, improved efficiency and transformed the way they do business entirely through technology adoption. Through it all, they continue to push the boundaries of what it means to be industry leaders and visionaries. Now sponsored by Yardi for the fifth consecutive year, the Changemakers series recognizes and celebrates the most innovative leaders in senior living today. Learn more about the annual interview series by SHN. Read this year’s Changemakers ebook We hope you’ve enjoyed the Changemakers series to date — we’ve certainly enjoyed sharing each honoree’s story with you. If you’re ready for bonus insights from this year’s Changemakers, explore the ebook. If you have any questions about how Yardi supports operators with our dynamic senior living software — don’t hesitate to schedule time to connect with...

National Assisted Living Week (NALW) is here! If you’re unfamiliar, NALW is an annual initiative established by the National Center for Assisted Living (NCAL) that celebrates assisted living communities and the individuals they serve. The week-long initiative encourages communities to offer events in observance of a specific theme — announced by NCAL each year — for residents, family members, staff and volunteers to enjoy. The inspiring theme for 2023 — Season of Reflection — is all about pausing to reflect on the important things in life, including the special bonds created within assisted living communities. And to no surprise, our Yardi senior living clients are doing just that — encouraging thoughtful reflection through a variety of creative events and heartfelt messages across social media. We’re pleased to share a snapshot of what these fantastic clients have done so far, and we applaud each and every community celebrating NALW this year. Not only do the celebrations spark an appreciation for residents, staff and more — but they also help spread awareness on the importance of assisted living in the U.S. Yardi clients celebrate National Assisted Living Week Thrive Senior Living took to social media in spirit of NALW, sharing an informative video with helpful tips for choosing the right community. They also posted a sweet thank you message on LinkedIn to recognize their associates for changing the lives of residents across Thrive communities. “Thank you to all our AL staff for the helping hands you provide,” wrote Thrive in the post.  Benchmark Senior Living joined the conversation with a thoughtful blog post focusing on the meaning behind NALW — and their devotion to this year’s theme. Sharing the blog post on LinkedIn, Benchmark wrote, “This year’s theme beautifully encapsulates what it means to feel gratitude for all we have and cherish each moment.” Read Benchmark’s blog post on NALW. Maplewood Senior Living also posted on social media in honor of NALW, sharing their excitement for the celebrations to come and noting the value of assisted living for today’s seniors. “We want to emphasize how assisted living can significantly contribute to seniors leading longer, healthier and more fulfilling lives,” shared Maplewood in the post. We can’t wait to see what else our clients have in store as NALW continues! Be sure to keep an eye on social media for additional posts. More about National Assisted Living Week Established by NCAL in 1995, National Assisted Living Week offers a unique opportunity to recognize the role of assisted living in caring for seniors, as well as individuals with disabilities. The annual observance encourages communities around the country to offer a variety of events and activities to celebrate the individuals they serve — and to help educate members of the public about this distinctive aspect of long term care.​​​​​​​​​​​ ​ Each year, NCAL releases a variety of resources to help communities prepare for the week-long observance, including an extensive planning guide with suggestions for activities, media tips and more. Enjoy #NALW! To join the celebration and help spread awareness, be sure to use #NALW on social media! The observance spans from September 10-16. And be sure to check out the #NALW page on LinkedIn to see what’s been shared so far.    From the bottom of our hearts, thank you to those across assisted living for all that you do — Yardi clients included. Not a client and curious to learn how we support communities with our dynamic solutions? Reach out to team...

Earlier this year, Yardi earned an ENERGY STAR® Partner of the Year Sustained Excellence Award from the U.S. Environmental Protection Agency and the U.S. Department of Energy after earning designation as Partner of the Year for five consecutive years. The award recognizes Yardi’s efforts in 2022 to help clients benchmark energy and water usage, obtain green financing, expand their energy management skills at Yardi Advanced Solutions Conferences and incorporate ENERGY STAR into an energy management software dashboard. Yardi was joined by a distinguished roster of fellow Sustained Excellence Award recipients from numerous industries across the country. Here’s a sampling. Commercial food service equipment manufacturer ITW Food Equipment Group of Troy, Ohio, increased ENERGY STAR-certified product offerings across its seven brands, trained its entire staff on ENERGY STAR and promoted the program’s benefits to end-users and distributors. ITW also introduced new ENERGY STAR-certified products, such as fryers and ovens, and marketed the program extensively through press releases, blog posts, website content and social media. Los Angeles-based home builder KB Home built more than 12,000 ENERGY STAR-certified homes in 2022 and generated more than 120 million impressions for an upcoming energy-smart connected community development that will include 200+ ENERGY STAR-certified homes. KB Home also promoted ENERGY STAR across various online platforms. Cenergistic, a Dallas sustainability consulting company, benchmarked more than 1,000 properties and integrated ENERGY STAR into all of its client services. The company submitted 341 ENERGY star certification and recertification applications, implemented energy management plans for its clients and posted ENERGY STAR content on social media. Nissan North America Inc., based in Franklin, Tenn., used ENERGY STAR tools and resources to reduce the energy intensity of its North American operations. The motor vehicle manufacturer achieved ENERGY STAR certifications for two manufacturing plants and hosted energy treasure hunts that identified over 18,139 metric million British thermal units in potential energy savings. Nissan also provided pro bono engineer reviews that helped 16 schools earn ENERGY STAR certification. EnergyLogic Inc., a home energy rating and applied building science company in Berthoud, Colo., provided technical support and training for home energy raters, program stakeholders and other industry professionals to ensure consistent application of ENERGY STAR program requirements. Its building science consultations incorporated trends, materials, systems and technologies that enhanced its clients’ ENERGY STAR success in 2022. The Des Moines Public Schools district in Iowa became an ENERGY STAR Certification Nation Premier Member by earning certification for 36 schools in 2022. The district also saved $1 million in energy costs that year. Financial services provider MetLife Inc. of New York City achieved ENERGY STAR certification for 30 properties, published three white papers on decarbonization and launched a campaign to increase the quantity and quality of portfolio-wide whole building energy data. MetLife also established a target to achieve net-zero emissions for its global operations and general account investment portfolio no later than 2050. St. Louis-based smart thermostat manufacturer Emerson Sensi conducted more than 1,200 ENERGY STAR training sessions for contractors in 2022 and offered ENERGY STAR-certified thermostats that are compatible with major smart home ecosystems such as Amazon Alexa, Google Home, Apple Home and Samsung SmartThings. Sensi also featured ENERGY STAR messaging on its retail products’ packaging. See the complete list of ENERGY STAR Award winners for 2023. Learn how Yardi helps commercial and residential real estate companies achieve their energy and sustainability...