When it comes to maintenance operations, continuity is king. A lag in response to work orders or skipped inspections can result in increased costs, equipment breakdowns and unhappy tenants. Over the long term, neglected buildings decrease in value, lose appeal and impact your bottom line. Fill the knowledge gap Research shows that the majority of facility managers stay in their jobs for fewer than four years. Losing the skills and knowledge of an experienced facility manager can disrupt your building operations and cost you time and money while you onboard new staff. A strategy to fill the knowledge gap as seasoned facility managers retire or leave for new opportunities will help the new workforce quickly develop necessary skills. Further, putting tools in place to streamline building operations will help prevent disruption and ensure continuity. As discussed in a recent Yardi white paper, Best Practices to Keep Facility Management on Track, managing the transfer of skills when experienced managers leave their positions will ensure your buildings continue to operate at peak performance, site visits are optimized and your tenants are satisfied. The right technology, including online learning, will enable you to automate maintenance operations as well as efficiently train and onboard new team members and ensure they quickly gain necessary knowledge and skillsets. Use tech for automation and more Manual and paper-based methods for maintenance operations are inefficient and error prone. Without a centralized database of maintenance information, there is no transparency so management oversight across properties is a challenge — you won’t know where to improve or how to save money. And when building management systems age, you face similar challenges with obsolete technology and miss opportunities to optimize processes and reduce costs. Over time, these issues decrease asset value. To follow best practices and solve these challenges, you need an integrated software platform. Yardi Facility Manager is a connected facility management solution that provides automation and advanced tools including AI to revolutionize maintenance processes and building management across your portfolio. Leverage all the benefits of connected software Facility Manager provides complete transparency and reduces costs while ensuring buildings operate at peak efficiency to make tenants happy. A few key benefits to consider: • Centralizes critical and historical information with easy access • Keeps equipment documents and preventive maintenance plans in one location • Maintains operating procedures for how work gets completed and automates transitions — including by role, so work is automatically transferred when an employee leaves and a replacement is assigned • Connects technicians via mobile apps so work orders and inspections are updated in real time Commit to ongoing process reviews Disruption is here. Facility management leaders should include regular process reviews as part of their strategy to optimize building operations and staff performance — along with reducing costs and investing in the right solutions to achieve greater impact including long-term asset value. Learn more about Yardi Facility...

Millions of dogs and cats are homeless and enter shelters daily in America. However, thanks to the tireless efforts of nonprofit organizations like the Humane Society of Forsyth County, these animals are given a second chance at life, inspiring hope and a brighter future for all. Yardi-supported nonprofit, Humane Society of Forsyth County (HSFC), was established in 1975 in Cumming, GA and is a no-kill animal shelter dedicated to rescuing and rehoming cats and dogs. HSFC provides critical services such as adoptions, low-cost spay/neuter clinics, preventative veterinary care and community education. This emphasis on education empowers the community to take responsibility for the welfare of animals, making a significant impact on reducing pet overpopulation. HSFC plans to boost adoption rates to save more animals, connect them with loving homes in the next year, and expand its programs to serve more pets and families in need. They will also enhance community outreach and education efforts to foster responsible pet ownership and strengthen the bond between pets and families. Funding from Yardi enables HSFC to provide essential medical care for animals through its Forever Friend Program, enhances its shelter facilities and expands its low-cost veterinary clinic services to reach more families in need. “We are incredibly grateful for Yardi’s generous support. It’s heartwarming to see a company so committed to community betterment, and their partnership directly impacts the lives of countless animals and families in our community,” expressed Amanda Porter, fundraising and development director for HSFC. Bridget’s Trek to Healing At just six months old, Bridget, a sweet boxer mix, came to HSFC underweight, malnourished, and with a broken leg that had atrophied after spending half her life confined to a Rubbermaid tub. She required extensive veterinary care, including X-rays, radiographs, and evaluations, which revealed additional fractures around her knee. Thanks to HSFC’s Forever Friend Fund, they were able to provide Bridget with the surgery she needed, including pins in her leg to ensure full use over time. With the dedication of her foster family, who worked tirelessly on her physical therapy, and the support of donors like Yardi, Bridget grew stronger every day. Today, she’s thriving in her forever home with a devoted “dog mom,” enjoying the life she always deserved. Many shelters would have given up on a pup like Bridget—but not HSFC. Their Forever Friend Fund ensures that animals like her get the second chance they need! Volunteer Opportunities Humane Society of Forsyth County welcomes volunteers to assist with animal care, participate in fundraising events like its Bark & Boogie Ball, or help with shelter maintenance. For more information, visit its website here or email them at [email protected]. “Every contribution, whether time, resources, or donations, makes a difference. By supporting HSFC, you save lives, create families, and foster a compassionate community,” said Porter. Find future non-profit profiles at https://www.yardi.com/blog/category/giving. Yardi is Energized for Good! Visit www.yardi.org for more about our philanthropic...

The holidays can be a challenging time for many. Instead of buying extravagant gifts, why not give the gift of your time to something truly meaningful? Here are some Yardi-supported nonprofits that warmly welcome volunteers, donations, and a sprinkle of magic to brighten the lives of those less fortunate. Observe National Volunteer Month by taking care of the environment. Bundle up and take a winter walk to pick up trash at a local park. Recycle the waste in the community to make it healthier and more pleasant. It’s a task you can perform anywhere and does not require much. Yardi-supported nonprofit Tree’s Atlanta offers holiday cards to purchase. In doing so, each card plants a shade tree in the metroplex of Atlanta. Work with children and youths this month, volunteer at a nursery or orphanage, or tutor teens at an after-school program. When mentoring children, you are teaching them the value of volunteering. Toy drives are another way to spread joy to children and youth. Santa by the Sea is a nonprofit organization that provides toys to over 1500 kids in one of the most impoverished communities in California. This organization saved the world’s largest Santa from demolition, which is how this novel toy drive started. Another Yardi-supported nonprofit organization, Dallas CASA, has an annual angel tree program. The organization advocates in the community and courtroom for children in the protective care of the state so they can grow up in safe, permanent homes where they can thrive. This year, #TeamYardi Irving delivered gifts to 71 individuals for its angel tree program. Ronald McDonald House Charities (ARMH) are found all over the country, and help families have access to healthcare while offering comfort and hope during complex medical journeys. #TeamYardi Atlanta volunteers several times throughout the year for the Atlanta ARMH, whether cooking up a feast for the families staying there or working in its special holiday toy store where families can do all their holiday shopping free of charge. If looking to support them during the holidays, ARMH has a wish list of needs for families during the holiday season. Volunteering is good for health Volunteering is not just about giving. It’s also about gaining. It teaches unique, valuable skills that can be applied in various fields, from coordinating a fundraising drive to teaching children. More than that, it’s therapeutic. Research by Cambridge University shows that volunteerism significantly benefits people with severe mental health issues to the extent that it’s encouraged as part of recovery-oriented services at mental health organizations. And it’s not just mental health. Volunteers show a 63 percent lower mortality rate, and the physical activity involved in volunteer work can lower the risk of developing lifestyle diseases. The work also helps reduce stress and triggers those reward centers in your brain when you’ve succeeded. So please do whatever you can this holiday season and spread holiday joy to those who deserve it the most! Find future non-profit profiles at https://www.yardi.com/blog/category/giving. Yardi is Energized for Good! Visit www.yardi.org for more about our philanthropic...

Like sorting through a giant keyring to find the right key for each door in a large building, siloed software systems waste valuable time for senior living communities. Navigating various platforms and manually transferring data both increase the risk of errors and place a burden on your staff. Imagine the difference when you have a master key that opens every door. With the Yardi Senior Living Suite you unlock everything you need with one interconnected solution that unites financials, care, business intelligence and more on a single platform. Why switch to a single connected solution? If you’ve used disconnected software tools, you’ve likely experienced the frustration of data-entry errors, time wasted digging for answers and the hassle of transferring information from one system to the next. Disparate tools rarely communicate as efficiently as single-stack solutions, if they talk to each other at all. Siloed systems can also be more costly, requiring multiple licensing fees and the expense of maintaining and upgrading each individual system. With a single connected solution like the Yardi Senior Living Suite, you alleviate these challenges, risks and frustrations. Access every tool needed in one secure place, empowering your teams with an intuitive platform that improves care and enhances efficiency. What makes the Yardi Senior Living Suite an unmatched solution? The Yardi Senior Living Suite is designed specifically for senior living operators, offering more than your average solution. Hosted on a cloud-based, HIPAA and SOX-compliant platform, these tools support the full spectrum of senior living — from independent living to continuing care retirement communities (CCRCs) to value-based care. We prioritize our clients’ success and long-term growth, resulting in a platform that’s ever evolving and cutting edge. We’re proud to be a Forbes Cloud 100 software provider supporting our clients for 40+ years. Explore our full product suite to learn more, including:    Yardi Voyager Senior Housing, a community management powerhouse, combines property management, financials and complete business oversight Yardi Senior IQ, the only business intelligence solution built for senior living, helps you make smarter, faster decisions with actionable information across your portfolio Yardi EHR, a full-service, interoperable electronic health record solution, helps mitigate errors and limit liability, empowering staff to deliver the best resident care RentCafe Senior CRM, a collection of mobile-friendly sales and marketing tools, helps you attract new residents, nurture leads and maximize occupancy RentCafe Senior Living Portal, a secure online platform keeps residents, families and staff connected around the clock Book time with us Integrated software offers advantages that siloed systems can’t match. Wouldn’t you rather have a master key to unlock everything you need to operate your senior living community? If you’re ready to see the Yardi Senior Living Suite in action, reach out to meet with...

An Atlanta where homelessness is defeated, and every child has a safe and nurturing home is the vision of this Yardi-supported nonprofit for the future. Atlanta Children’s Day Shelter (ACS) was established in 1986 in Atlanta, GA, to break the cycle of poverty for families facing homelessness by building pathways to long-term self-sufficiency and providing quality early childhood education. This shelter serves families with children under six and fills the gaps in access to affordable childcare. Its Early Childhood Education program helps children meet developmental milestones to enter kindergarten on the same page as their housed peers while providing parents with the resources and support to meet financial goals. ACS hopes to assess ways to extend its reach into the Metro Atlanta homeless community while supporting staff. Funding from Yardi is instrumental in the success of ACS programs. This support is not just financial, but it also provides the highest quality of service to a demographic familiar with neglect. Yardi’s participation in the ACS event, Holiday House, where it distributes toy and gift items to families in its care who otherwise could not afford them, shows the impact of their support. Anyone interested in participating can donate items to the toy drive for children up to age 18, knowing that their contribution will make a significant difference. “We are so grateful for Yardi’s continued support! We are always thrilled to connect with Yardi as a partner,” exclaimed Emily Stinson, development coordinator for Atlanta Children’s Day Shelter. Ebonee’s Pathway to Hope Walking into the Atlanta Children’s Day Shelter, Ebonee felt apprehensive but hopeful. After losing her housing, she needed childcare for her toddler daughter. She also needed help finding housing and her subsequent career steps. With ACS staff in her corner, Ebonee turned toward a better future and hasn’t looked back. First, the team helped Ebonee enroll her daughter in its Toddler 2 class with Lead Teacher Ms. Tameela. “Seeing my daughter happy, learning, and flourishing has made me smile,” Ebonee beamed. With housing support, tuition assistance, and the knowledge her daughter was cared for, Ebonee explored her interest in becoming an esthetician. Along the way, she discovered her true passions: radiology and healthcare. Now, Ebonee is working toward her medical assistant certification. Ebonee shares, “I want to dive into the healthcare field after graduation… I plan to become a radiologist… [so] I can secure my daughter and I’s future along with helping patients with accurate diagnoses.” Most recently, Ebonee’s hard work landed her on the honor roll. With the community cheering her on, Ebonee achieves her daily goals. Ebonee’s story is evidence of the hope and potential that can be realized with the proper support, inspiring others to believe in the possibility of change. Often, homelessness and its preceding challenges steal power and choice from parents. Supporting Atlanta Children’s Day Shelter will empower families to pursue more hopeful futures. Ebonee says, “I’ve regained a newer, clearer vision and purpose; I’m finding my path.” Volunteer Opportunities Atlanta Children’s Day Shelter offers group and individual volunteer opportunities in its classrooms to assist with supervision and engagement. These opportunities are not just a chance to give back, but they also provide a unique way to see your donation’s impact because you genuinely connect with children. Stinson says, “It’s a great way to be directly involved in the positive change we’re creating.” For more information, reach out to Emily Stinson at [email protected]. Find future non-profit profiles at https://www.yardi.com/blog/category/giving. Yardi is Energized for Good! Visit www.yardi.org for more about our philanthropic...

Industry leaders agree that when it comes to CRE space management, it is critical to centralize lease data, maximize rental square footage (RSF), improve energy efficiency and reconfigure spaces to meet changing needs and put existing spaces to the best use. Understanding your RSF helps you determine effective rental rates as well as attract and retain tenants for all your properties and for every purpose including office, flex space and retail. Making data-driven decisions and having tools to visualize and reimagine every space in your portfolio will yield optimal results. Floor plan management software is quickly becoming a best practice for CRE operators — especially when united with an enterprise property management platform to achieve one source of data. Advanced software such as Yardi Floorplan Manager connects portfolio-wide data so clients can utilize a single solution to integrate and quantify space, occupancy and performance data. Yardi Floorplan Manager capabilities Floorplan Manager enables clients to create and edit floor and stacking plans with real-time lease metrics and instant area calculations to promote quicker turnaround. Features include out-of-the-box KPIs and the ability to leverage existing AutoCAD drawings combined with occupancy data for smart space planning. The solution also enables users to create “digital twins” of their assets that include floor plan schematics, locations of equipment and other pertinent details that helps clients visualize data to make decisions that drive NOI. Floorplan Manager delivers: Enhanced floor plans: seamlessly integrate your floor plans with Yardi Voyager data and visualize all CAD file layers. Annotations and customizations: support external and internal floor plan use cases with customized unit labels, metrics and tenant logos. Speculation and leasing tools: create visually stunning “what if?” scenarios and sharable leasing models with version control and effective date. Accurate calculations: quickly process area spreadsheets according to BOMA and REBNY standards. Compare and report drawing data against Voyager areas. Consolidated visuals: Manage and visualize all CAD layers, draw unit boundaries and demise space. Easily edit, create, approve and activate new floor plan versions. How one industry leader is optimizing space management Macerich, one of the nation’s leading owners, operators and developers of one-of-a-kind retail and mixed-use properties in top markets uses Floorplan Manager to integrate lease and tenant data from Voyager and optimize space management. The flexibility to see a higher level of space detail for both public-facing sites and internal planning using Floorplan Manager is an advantage for Macerich. The ability to view maps historically is another big win. “There are all sorts of metrics you can look at on the maps. Many are pre-configured but you can basically add anything you want. As a visual reporting tool, the solution lets us look at tenant sales and rents and other categories that we can colorize on the map which makes it easy for us to see if we have too many similar stores on one level. We can review vacancies and decide what would work best in those spaces,” saidSteve Schmid, assistant vice president for Information Technology at Macerich. Wondering what advanced space management software can do for you? Learn more about Yardi Floorplan...

In today’s landscape of operating senior living communities, how can you alleviate staffing challenges? Organizations of various sizes seek answers in technology. Yet, how do you find the right technology that won’t overwhelm your essential care staff who are already busy? Our single connected solution — the Yardi Senior Living Suite — can simplify daily tasks for caregivers, helping you empower and retain your team members. For insight into actions that can promote both staff satisfaction and quality of care for residents, don’t miss our informative new ebook. After checking out a few highlights here, explore the full ebook. Why choose a single connected solution for your senior living community? According to 2024 data from the American Health Care Association, two-thirds of senior living communities are concerned they may have to close due to ongoing workforce challenges. Over 50% say their workforce situation has stayed the same or gotten worse in the past six months. 7 out of 10 still have fewer employees than they did before the pandemic. 46% are limiting admissions due to labor shortages. With no end in sight for these staffing challenges, it’s critical to invest in tools that simplify daily tasks for your caregivers — and incentivize them to stay longer. How does our technology support staff retention? Supporting your staff with an integrated electronic health record (EHR) and electronic medication administration record (eMAR) solution helps them provide better care for your residents.   Take a closer look at how our comprehensive care solutions support staff by: Uniting integrated workflows on a single platform. Supporting all types of senior living including independent living, assisted living, memory care, skilled nursing and life plan communities/continuing care retirement communities. Reinforcing value-based care (VBC) initiatives that empower staff. Keeping sensitive data safe with HIPAA and SOX compliance. Delivering solutions backed by a Forbes Cloud 100 company with 40+ years of industry experience. Providing interoperability and secure interface partners. Simplifying staff training with robust, built-in educational materials that allow employees to learn at their own pace, including videos, recorded webinars and job aids. Explore our integrated care solutions Yardi EHR: Yardi EHR is a full-service electronic health record solution that unites clinical intake processing, medication management, resident assessments, interoperability, care planning and more. It enables streamlined analysis of population health metrics and real-time information sharing — helping you track and improve resident health outcomes. Yardi eMAR: Yardi eMAR is a comprehensive medication management solution built for senior living. It streamlines medication passing and facilitates seamless communication between pharmacies, care staff and senior management, all on a single platform. Read the ebook in full The Yardi Senior Living Suite offers more ways to improve staffing challenges — read the ebook in its entirety to learn more. And if you have any questions for our team, don’t hesitate to reach...

The holiday season is ramping up, but your bills don’t have to! Enjoy the holidays without worrying about rising energy costs. Let’s explore some simple tips for keeping your home cozy and using low energy this winter. Put down the sponge: Did you know you use up to 27 gallons of water per load by hand-washing dishes? According to the Natural Resources Defense Council (NRDC), an ENERGY STAR®-rated dishwasher only uses three gallons of water per load. An ENERGY STAR-certified dishwasher can save almost 5,000 gallons of water per year. In 2013, dishwashers were introduced with new standards that required them to only use as much as five gallons per load. Be sure it’s a whole load before running the dishwasher, and scrape food remnants into the trash before loading it. Prerinsing wastes more than 6,000 gallons of water per household yearly. Opt for small appliances: Embrace the convenience of using small appliances such as slow cookers, instant pots, toaster ovens, air fryers or microwaves. These energy-efficient alternatives save more energy than the oven or stove, making cooking a breeze. Instant pots or slow cookers are perfect for cooking side dishes like casseroles or chilis. Toaster ovens can quickly reheat leftovers and bake cookies or small cakes. Keep lids on: While cooking on the stove, cover pots and pans with lids to reduce heat waste, save energy and help food cook faster. No peeking: Can’t seem to stop looking at that delicious turkey? Use the oven light instead of opening the oven several times. A substantial amount of heat escapes whenever you open the oven door while cooking. Keep the door shut to save energy and cut back on cooking time. Sharing is caring: Maximize oven efficiency and the joy of the holiday season by baking multiple dishes together. Roasted vegetables and meats are a delicious duo that can be cooked together. Use ceramic or glass baking dishes to retain heat better than their metal counterparts, making them the most energy-efficient option for baking. Stay warm: As the kitchen heats up with cooking, so does the rest of the house. Turn the thermostat down a few degrees to save energy and stay comfortable. Turn down the heat even further when having a holiday gathering since extra body heat from guests should help keep everyone comfortable. Light it up: Here’s a bright idea for holiday lights—use LED lights! According to energy.gov, LEDs use up to 70 percent less energy than conventional incandescent bulbs and last about ten times longer. Some companies offer rental services for solar-powered light displays. These simple acts of responsibility can significantly reduce your energy bills during the holidays, giving you a sense of financial security and control over energy...

There’s a lot to like about attending the Yardi Advanced Solutions Conference (YASC). It’s a treat for both Yardi team members and clients alike. The Yardi Party, for example, is always a lot of fun, especially this year as we celebrated 40 years. And there are hundreds of courses to choose from and new people to meet from every sector of the property and investment management industry. But, if you ask a Yardi team member the best thing about YASC, you’ll likely hear that seeing clients in person and speaking with them face-to-face is what they look forward to most. Late this summer in San Diego, Yardi representatives sat down for formal interviews with clients from the affordable housing industry. Interviewees included Christy Alvarado from MEB Affordable Management Services, Noel Gill from Northwest Real Estate Capital Group, and Priya Ramchandran from USA Properties Fund, among several others. Each of the interviewees expressed an admiration for the affordable housing industry and the positive impacts it has on the communities they work in. Christy Alvarado described how residents of MEB’s properties gain stability through an affordable housing unit. “The families we work with might be on the cusp of becoming homeless and unfortunately looking at temporary stays with different family members because of losing their own home. Affordable housing gives them personal space for cooking, sleeping and bathing. That sense of permanence that affordable housing provides is a big differentiator from staying with a friend or family member while trying to get back on their feet,” said Christy. MEB celebrates its families who move on to market rate housing not only because they’ve gained personal stability, but also because their departure opens affordable housing for another family in need. That cycle of housing stabilization is often supported by onsite services such as childcare, job training and personal counseling. Our conversation with Priya Ramchandran of USA Properties Fund, Inc., touched on the topic of accounts payable for affordable housing. Priya described how her accounting team benefits from the Yardi Procure to Pay solution set. “The sheer number of invoices our small AP team processes for our entire portfolio can become overwhelming, even resulting in some shut off notices and late fees. But we have eliminated those types of situations with AP workflows in Yardi Procure to Pay, which are easy to learn and use,” said Priya. Noel Gill covered many interesting topics during the interview, including how his organization uses the Yardi Aspire learning management solution. “We use Yardi Aspire to create unique learning opportunities for newly hired team members,” said Noel. He added that staff turnover at the property level is an ongoing challenge for many affordable housing providers, including his organization, the Northwest Real Estate Capital Group. Aspire, says Noel, makes it faster and easier to onboard new hires and to get them trained on workflows necessary to get up and running quickly. Noel also expressed appreciation for one of Yardi’s most core functionalities, accounting. “We started with Yardi on Enterprise, going back to around the year 2000. Over all those years, I’ve never found a better accounting system than Yardi,” said Noel. If you are a Yardi client and haven’t been to one of our conferences or live training events, visit Yardi.com/events to make plans to join us. Maybe you’ll be our next interview...

We hear it all the time: “Our residents don’t want to use technology.” And we understand why! Concerns range from limited digital access to privacy worries, and sometimes it can be about not feeling comfortable with tech. Their reasons are valid, but with education and community-focused strategies, you can help them break through these barriers.   Because when it comes down to it, technology brings a new convenience that residents haven’t experienced before. From paying rent to requesting maintenance, software makes everyday tasks easier and faster. Communicating these benefits can help residents see technology as a helpful tool, rather than a cumbersome task. And once it clicks for them, they won’t go back! This blog will cover: Why technology is critical for PHAs Strategies for adapting tech-resistant residents How Yardi can help your agency succeed Why technology is critical for PHAs In public housing, technology is essential in providing efficient and quality service to residents. Moving away from time-consuming processes, like mailing forms and in-person meetings, simply speeds up operations. And the reality is, online applications and maintenance requests are processed twice as fast as traditional methods, saving you both time and money. Many agencies are already seeing the benefits. By automating tasks, they’re able to allocate resources, reduce backlogs and plan for the future. Read more about how agencies are thriving with technology here. Adapting residents to technology So, how can you adapt tech-resistant residents to feel more comfortable with technology? “In our region, some don’t warm up to technology right away, so we have to go at their pace,” says Stacy Sanders and Marti Chilcoat of the Kentucky Housing Authority. It’s important to have patience and meet residents where there but building comfort with technology also requires education. “Education is key,” says Juan Garcia of the Housing Authority of the County of Santa Barbara. We tell our residents, ‘Hey, with RentCafe you can see your inspections, apply for new waiting lists, review who is your caseworker, submit your paperwork to complete your recertifications easily and best of all it’s available 24/7.’ Once they understand the benefits, they’re more likely to give it a try.” We know how important resident care is to you. Making sure they feel comfortable and confident is imperative to this industry. That’s why it’s important to clarify that technology is only there to support them. 5 strategies to help your resident break the tech-barrier 1. One-on-one meetings: Offering personalized support is a great starting point. Schedule individual meetings to help residents get set up on their device. Allow them to ask questions and be sure to schedule follow-up meetings. “For us, the easiest way is by scheduling resident meetings at move-in to help them get set up on RentCafe on their mobile device.” – Juan Garcia, the Housing Authority of the County of Santa Barbara 2. Group workshops: Hold regular workshops to cover different topics, such as setting up online payments. They can be an inviting way for your residents to learn in a supportive environment. Plus, it gives them a chance to learn and practice together. 3. On-site kiosks: Set up kiosks at your agency or other communal area, where residents can access the technology to complete essential tasks. Having a dedicated space can help residents feel at ease while also providing support for those without a device or access to Wi-Fi. “We set up kiosks in certain locations to make things easier for residents.  If they don’t have access to a scanner, they can use the one at our kiosk to upload documents directly into RentCafe.” – Jacquelyn Hicks, vice president of Information Technology at Richmond Redevelopment Housing Authority 4. Wi-Fi help: Inform residents on locations where they can access free Wi-Fi. Limited access is a major barrier, but helping residents understand their options is essential. 5. Step-by-step guides: Written guides or video tutorials are a great way for your residents...