Yardi is committed to supporting the community in every city where our offices are housed. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2021, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will be bringing you the stories of those organizations and insight into how they aid their communities. Today we introduce you to the Toronto Community Housing Corporation (TCHC), Canada’s largest social housing provider. They aim to provide clean, safe, well-maintained, affordable homes for residents. Through collaboration and with residents’ needs at the forefront, TCHC connects residents to services and opportunities and help foster great neighborhoods where people can thrive. The Toronto Community Housing leads with respect, accountability, community collaboration, integrity, and accessibility for persons with disabilities. TCHC also has several programs for children and young people such as after-school programs to scholarships. “Yardi is a generous supporter of the Investing in Our Diversity Scholarships program with eight young people receiving Yardi Canada Diversity Scholarships in 2022,” says Toshania Williams, Supervisor of Program Supports and Implementation at TCHC. Funds from Yardi will help the organization meet its goals this year and allow tenants to pursue their educational and career dreams. “Our priorities for the year to come are to provide better engagement opportunities to young people to build education, employment, and social and leadership skill development,” said Williams. “Investing in strategies that engage youth in positive activities that lead to personal growth and community development in areas of safety, leadership engagement, recreation, and economic development.” Fiza’s Toronto Community Housing story Fiza Qazi is a tenant of TCHC who recently received the Yardi Canada Diversity Scholarship and hasambitions to work towards a career in technology management. “Fiza is passionate about technology and coding and is currently attending Toronto Metropolitan University to obtain a business degree,” shares Williams. “Over the years Yardi has gifted our tenants with technology, scholarships, and more,” says Williams. “We publicized our relationship with Yardi in media releases, social media posts, and our 2021 Annual Report.” Volunteer opportunities in Toronto Toronto Community Housing welcomes volunteers for general support for programming and events. Yardi employees that wish to volunteer can send Debra Shaw an email at [email protected]. A screening may be needed so be sure to visit the Toronto Police Services for more information and requirements. Learn more about Toronto Community Housing at torontohousing.ca, and find future non-profit profiles at...
Introducing CRM IQ
Customer-Centric CRM Software
RentCafe CRM IQ is the latest innovation from Yardi in customer relationship management solutions for multifamily. It puts your customer at the center of the relationship to seamlessly manage prospects, applicants and residents for the entire leasing and resident journey. CRM IQ also provides a platform for centralized leasing offices and enhances the capabilities of other centralized property operations. Built into Yardi Voyager and the RentCafe product suite, CRM IQ has enhanced features that benefit site teams, owners, managers and their customers. Keep reading to explore what customer-centric innovation from Yardi can do for your business. What makes CRM IQ unique? Your customer is more than a renter, and your CRM system should reflect that. CRM IQ doesn’t stop prioritizing your prospects once they convert. Instead, CRM IQ manages your customer interactions through every stage of the leasing and resident journey. With robust features designed to support the full customer lifecycle, CRM IQ is built to guide your prospects into applicants, and your applicants into satisfied residents, ready to renew. The result is a better customer experience made possible by customer-centric software. What’s new with CRM IQ? With features that automate communication and improve visibility across prospects and residents, CRM IQ is a one-of-a-kind solution in the multifamily industry. Here are more details that make it even more unique: Enable centralized leasing office (CLO) processes with customer-centric views and site clustering. CRM IQ has intuitive features that aggregates properties within a central view and shares activities across regional attributes. Save staff hours by helping prioritize the most valuable tasks and utilize remote and clustered staffing offices.Prioritize higher-quality leads and automate lead nurturing with event-based AI. More leads don’t always mean more conversions — this is why CRM IQ prioritizes prospects at every stage of...
YASC Returns Live!
Aug. 31-Sept. 2 in San Diego
Yardi is excited to welcome clients back in-person to the Yardi Advanced Solutions Conference (YASC) beginning Aug. 31, marking a return to real time after successful interactive virtual events over the last two years. The event is sold out with more than 3,000 clients expected to attend. Social media hashtag for the event will be #YASC2022. Be sure to download the conference app for fun games, interactive features and the full course schedule. Registered attendees have received a direct link to app via email. Attendees can also use the class list, course descriptions and agenda to prepare for their time in San Diego. YASC combines classroom learning with social activities in a beautiful seaside setting. The event will feature more than 280 unique classes presented in 300-plus sessions, with some classes offered multiple times. The classes and dozens of product experts will give thousands of real estate professionals in attendance insight into Yardi software solutions that improve efficiency in marketing, leasing, acquisition, energy management, investing and other operations. Yardi experts will provide personalized consultations and panel sessions will examine key industry trends. Exclusive live outdoor entertainment and fun social activities comprise other elements of a memorable experience at the Manchester Grand Hyatt San Diego, the new host resort on San Diego’s waterfront. You don’t want to miss it! During the pandemic, YASC was held as successful interactive virtual events in May and October 2020, May 2021 and March 2022. The events drew tens of thousands of attendees from more than 60 countries. Virtual YASC events will continue on an annual basis, with dates for 2023 to be announced soon. “We’re proud that our clients continued to gain value from virtual gatherings but there’s nothing like meeting face-to-face with colleagues. Our software is designed to connect people and communities, and we look forward to continuing that effort in San Diego,” said Kevin Yardi, the company’s vice president of global solutions. International clients can see what’s planned for regional in-person YASCs around the world in 2022. YASC Sydney is set for Sept. 20-21. YASC London is planned for Nov. 8-9. YASC Asia will return in Spring 2023, with a location to be announced...
Take It from the Top
Rooftop Amenities Add Value
Common onsite amenities available to occupiers of commercial and residential properties are widely known: gyms, laundry service, parking spaces, pet services and clubrooms, among others. But there’s a special location that can provide a key differentiator in the competition to attract and retain occupants: the roof. “Today, particularly at higher-end properties, unique rooftop amenities have proven to be a deciding factor in community selection for future residents,” says Brandon Reed, chief visionary officer at Salt Lake City-area rooftop amenity designer Loft Six Four. Moreover, they offer revenue opportunities like higher retention rates, higher rental yield and sale prices per square foot. “Once a forgotten space used only for cooling towers, water tanks and elevator machine rooms, or private amenities to attract tenants, building rooftops and setbacks are getting long overdue appreciation. Rather than being a sign of exclusivity, these rooftop spaces are becoming an essential part of any well-positioned office building,” adds Ambrose Aliaga-Kelly, a technical director for global architecture, design and planning firm Gensler. Popular rooftop amenities include safe play areas for children; swimming pools; gardens; lounges; outdoor kitchens; putting greens, games, yoga studios and lockers; outdoor TVs, Wi-Fi, USB ports, charging stations and other technology; and pet amenities like dog parks and washing stations. Aside from being space-efficient, an especially important consideration in high-demand metros with low vacancy rates and limited space for extras, rooftop amenities offer something that isn’t available at lower levels: a view. “A roof terrace with breathtaking city skyline views can be a major draw for potential tenants and buyers,” according to Reed. And there’s an energy angle too. Repurposing roofs on older residential and commercial buildings can reduce their carbon footprint. Green or planted roofs can help lower a building’s energy consumption by insulating it and providing a...
Changemakers Series
Honors Dale Watchowski
We’ve loved bringing this year’s Changemakers series to The Balance Sheet. Presented by Senior Housing News (SHN) and sponsored by Yardi for the fourth consecutive year, the series interviews industry visionaries to capture their experiences, strategies and advice. And to earn the Changemaker title, leaders need to push boundaries and take innovative approaches in senior living. The 2022 honorees certainly do — including our final Changemaker: Dale Watchowski. As the president and CEO of American House, one of our senior living clients, Dale shares insights about his leadership journey to date — plus more. Keep reading for a quick highlight of his interview. Meet Dale Watchowski When you meet someone with 30 years of industry experience, you know they have a few strategies up their sleeve. For Dale Watchowski, three decades in real estate and senior living have taught him valuable lessons, sparking his ability to drive strategic change. At American House, he brings that strategy — and unique leadership skills — to help the organization stand out from the crowd. That’s the basis of his interview with SHN, but there’s more to uncover. View the snapshot below then ready Dale Watchowski’s full interview. SHN: How have you changed as a leader since you’ve joined American House? Watchowski: I’ve always seen myself as an investor in real estate, as REDICO is the parent company of American House. REDICO is an acronym for Real Estate Development Investment Company, and throughout my career I’ve been investing in real estate and operating real estate. But the business of senior housing requires much more than that. Of course, you need financial discipline and some institutional character, but the business of serving and caring for seniors has to be top of mind and for me, it’s always felt philanthropic....
New Friends New Life
From Trafficked to Triumph
Yardi is committed to supporting the community in every city where our offices are housed. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2021, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will be bringing you the stories of those organizations and insight into how they aid their communities. Today, let’s hear about New Friends New Life of Dallas, an organization that restores and empowers trafficked and sexually exploited teen girls, women, and their children, and drives awareness of the issue and its prevalence. By providing access to education, job training, interim financial assistance, mental health, and spiritual support, New Friends New Life (NFNL) helps women and their children overcome backgrounds of abuse, addiction, poverty, and limited opportunities. The vision statement of NFNL is “creating a community where women and girls can soar above the limits of their past and achieve their dreams.” “The four most common limitations our women face are conventional employment opportunities, education, access to legal support, and stable housing options,” said Priya Murphy, Senior Director of Development for NFNL. “Our organizational priorities are aligned to remove these barriers by continuing our economic empowerment program, creating an on-site legal and educational department, and exploring potential housing partnerships.” Yardi contributions support NFNL services that help to move survivors of sex trafficking from exploitation to self-sufficiency. These services include a Women’s Program, Youth Resource Center, Childcare, and the Economic Empowerment Program. Funds will support daily need expenses including food and transportation assistance, along with trauma-informed counseling services we provide to help members rebuild their lives and the ongoing mission of NFNL. “New Friends New Life is grateful for the support we have received from Yardi, and we cherish your partnership....
Shopping Malls Adapt
Experiences, Tech Open a New Era
Shopping malls, which McKinsey has defined as “the heart and soul of communities, the foundation of retail economies and a social sanctuary for teenagers everywhere,” have been under severe pressure from the proliferation of e-commerce and other forces. Although shutdowns and consumer reluctance to shop in person reduced average mall foot traffic by 90% at the pandemic’s outset, COVID-19 isn’t wholly to blame for the decline; it merely accelerated trends already in place. In 2014, McKinsey asserted the traditional mall as being “at a critical inflection point,” with “a storm of global trends coming together at the same time to cause malls to change the role they play in people’s lives.” In the subsequent years, “the single biggest factor in the decline of foot traffic at shopping malls has been the rise of online shopping,” says business content platform MarketScale. A record 12,200 U.S. stores closed in 2020 and about 125 consumer goods and retail companies filed for bankruptcy that year, on top of almost 6,000 stores that closed in 2019. Though suburban foot traffic has nearly returned to 2019 levels, foot traffic at urban shopping centers and malls remains 16% below pre-pandemic levels. Traditional mall anchor tenants like Neiman Marcus and J.C. Penney declared bankruptcy recently and reduced their store presence, while gas prices, COVID-19 variant surges and supply chain issues further complicated the issue. But while the challenges are undeniable, don’t count the mall out as a preferred shopping venue just yet. Retail foot traffic rose 61% during Black Friday 2021 compared to the previous year, according to JLL, while average foot traffic was up 27% in January 2022 over January 2021. DigitalSignageToday reports that “industry experts believe the mall is ready for a comeback. It will look different, though, and leverage technology...
Inventive Incentives
Help Fill Multifamily Properties
Even with multifamily rents continuing to rise nationwide, property owners still need to work to get people into their units. At the height of the pandemic, some renters in metros like Los Angeles, Boston and San Francisco relocated to lower-cost communities, prompting landlords to adopt creative measures to attract and keep renters. “Incentives are not what they used to be, primarily because market conditions and expectations have shifted, and offering the right incentives for lease renewals is more important than ever to capture the attention of today’s busy renters,” according to Zillow. Here are some ideas that can help property managers attract prospects and maintain high-quality residents, courtesy of Zillow, Multi-Housing News and other industry sources: Upgrade inside and out. Paint or landscaping improvements and new appliances, flooring and furniture can make a property more attractive to residents and prospects. There’s also the option of offering renewing residents a menu for choosing the services or upgrades they value or need most, whether it be a ceiling fan, new shelving on the walls or a better stove. Let free stuff ring. A period of free parking, cable service, laundry or dry cleaning, storage space or Wi-Fi is always appreciated, as is a temporary or permanent suspension of amenity or pet fees. Gift cards for ride-sharing services, food delivery services and more provide other options. “Free parking is the most common perk this year, but there are many ways to engage with renters in ways that are important to them,” ZillowRentals reported in its Consumer Housing Trends report. Amped-up tech. Cutting-edge technology like high-tech door locks, thermostats, tablet devices or smart home automation devices save property owners time and money and make a favorable impression on today’s tech-savvy renters. See how RentCafe Home IQ attracts prospects...
Storage Stays Steady
Rents Remain at Historic Highs
Demand for self storage units is steady, so street rates remained at record highs last month, according to the latest National Self Storage Report from Yardi Matrix. Average U.S. street rates for 10X10 non-climate-controlled (NON CC) units remained at $132 in June, matching the all-time high set last month. Climate controlled (CC) 10×10 units were an average of $151, also an all time high. The latest rates signal an expected slowdown in growth. Nationwide, the overall average street rate, which includes all unit sizes and types, grew 2.1 percent year-over-year in July, a 210-basis-point drop compared to June’s annual rate growth. “With strong demand and street rates at all-time highs, storage operators have more opportunity to increase rents for existing customers and replace rate-sensitive existing customers with new customers at the elevated street rates,” say Matrix analysts. During recent second-quarter earnings calls, several REIT executives said they expect seasonality to return in 2022’s second half after several quarters of unusually low move-outs. The number of customers moving out is likely to normalize later this year. While street rates are shrinking in some areas of the country, growth remains the healthiest in the Southeast. For 10×10 NON CC units, nine of the top 31 metros had street rate increases greater than five percent in July, while rates decreased in four. For 10×10 CC units, only two of the top 31 had five percent or more growth, while eight experienced negative growth. Learn more about the state of the self storage market nationwide and sign up for an Aug. 31 webinar on the vertical, where Matrix experts will go in-depth on storage trends and the economy overall. Yardi Matrix tracks a total of 4,156 self storage properties nationwide in various stages of development — including 1,555...
How To Streamline Procurement
Senior Living Ebook
Procurement is an essential part of running a successful senior living community. Yet, many providers still use paper systems to procure supplies leading to inefficiencies, oversights and costly mistakes. Fortunately, tech solutions like the Yardi Procure to Pay Suite dramatically reduce friction across all elements of the accounts payable lifecycle: vendor management, procurement, invoice processing and payments. In our new ebook, published by McKnight’s Senior Living, you’ll see exactly how. Keep reading for a sneak peek of what the ebook has in store. New ebook: Save Time and Money in Your Procurement Process When it comes to procurement, technology lends a helping hand by automating processes from start to finish. This leads to enhanced accuracy, time savings and improved staff workflows, which ultimately allows communities to focus on their number one priority: resident care. That’s the focus of our new ebook — Save Time and Money in Your Procurement Process. Courtesy of McKnight’s, we cover the ins and outs of using tech to transform your procurement process. You can expect to discover: Issues with manual processesBenefits of automated procurement toolsHow leading solutions make the differenceOne provider’s success with Yardi More on the Yardi Procure to Pay Suite For our senior living clients, we offer five products designed to support every step of the procure to pay workflow. Connected on a single platform, this includes: Yardi PayScanYardi MarketplaceYardi VendorCafeYardi Bill PayYardi VendorShield Each tool offers specific benefits for senior living providers, such as more time for resident services and care. The ebook shares more — offering a detailed look at how each product works in harmony to make procurement a seamless process. Keep reading Ready to learn more about automating your procurement process? Explore the ebook in its entirety. For more details on the Yardi Procure to Pay Suite, visit our product...
Investment Management Trends
Better Investor Visibility
One of the major challenges in investment management is providing visibility to investors. Driving transparency between owners and investors leads to increased investor confidence, reduced risk and a healthier relationship for all parties involved. Communicating with investors and allowing them access to reports and data is critical when it has become evident that in-person meetings will be less and less common. Technology platforms streamline day-to-day tasks and provide greater efficiency to reduce the risk for human error. Chris Barbier, Yardi industry principal, explained this premise on a REF Club podcast. For example, you could simply enter a number wrong into a formula. An employee who operates the spreadsheet could leave the business, and interpreting data could become a strenuous task. Numbers have to be auditable. There has to be integrity to the data as it rolls up the ownership structure, as Barbier explained. “As an investor, you get the confidence of knowing there is a platform behind a number and that it’s not just being calculated manually in a spreadsheet,” he said. Transparency is also vital for members of the organization beyond the accounting department. “Folks in investor relations, portfolio management, asset management, fund management, they may be the consumers of the accounting information but may not have direct access to the accounting system,” Barbier said. These roles speak directly with investors. Internal departments’ visibility can help them pull up data faster, answer questions, provide details, and broaden the overall transparency between the company and its investors. The pandemic highlighted communication as a value proposition with stakeholders even further. Tech solutions have improved collaboration and communication between teams internally, making remote work more successful than most organizations anticipated. But these tech platforms have also allowed for business continuity in which investors still felt connected to the organization. They were still receiving distribution checks or payments in a timely fashion and never lost visibility into the financial status of a company during a very uncertain year. Investors justifiably had more fear or concern about their portfolio over the past year. Yardi addresses those questions with their investment management solutions. Investors are often asking, “do I have that in my portfolio?” as Barbier explained. “Is that impacting my return? How is that impacting my investment?” Barbier said these were the common questions from investors. “We’ve done a lot in the investor communication side in the past year because we’ve seen clients want to adopt the technologies. COVID accelerated that, but some clients were already going in that direction,” he added. Tech platforms such as Yardi’s investment solutions are a driver for growth and operational performance. Organizations can scale, build value and gain investors without adding staff or additional costs for multiple solutions due to the added efficiency of a single connected platform. Additionally, as Barbier explained, tech provides a new level of asset oversight and risk management, with better access to asset-operational data. “New tools provide that visibility, so [you have] more proactive discussions and less reactive. That starts to gain some efficiencies over time in terms of getting ahead of things that come up at the operational level,” he said. Allowing clients to find ways to squeeze additional value and return yield from the assets. Investors want to have the ability to answer their questions and find the data they’re looking for when they want it. “They’re checking in, at least monthly, to see their positions, their information and where they are with their investments,” Barbier said. But the key is that investors are more involved and more knowledgeable about their standing now than when clients were passively sending information out to investors via email or other avenues. Tech platforms provide that window for self-service that investors seek. “We’ve seen a trend for a few years now in the U.S. where many investment managers are moving from best of breed to a single integrated solution,” Barbier said. Owning the data...
Chips Are Down
Shortage Hampers Manufacturing
Some materials, like air and water, are easily seen and felt and keenly noticed in their absence. Other substances are just as ubiquitous but more hidden and easily taken for granted – until they’re scarce. Take computer chips, for example, the processing and memory units that are the engines for everything from personal computers, smartphones and washing machines to electric toothbrushes, refrigerators and cars. “I imagine there are more than 100 billion chips in daily use around the world,” notes Matteo Rinaldi, a professor of electrical and computer engineering at Northeastern University. One trillion chips were fabricated globally in 2020 alone, according to the European Union. But lately the process of producing more chips to meet ever-growing demand and new technologies has hit multiple snags. Demand for chips exceeded supply even before the pandemic, and when much of the world economy shut down during the pandemic, so did factories, holding up delivery of the supplies needed for chip manufacturing. With the pandemic came an explosive surge in demand for devices and their components, with home-bound people using more tablets, phones and other electronics than ever before, far exceeding what manufacturers could provide. Port closures and labor shortages produced shipping bottlenecks. Companies like Nissan, General Motors and Apple subsequently noted the negative impact of chip shortages on their manufacturing and sales performance, while Ford Motor Company reported a loss of $3.1 billion over the three months preceding April 2022. Car maker Audi and its parent company Volkswagen stripped Invidia tire pressure display, wireless charging pads and other chip-reliant features from certain models. Hoarding amplified the disruption. Similar to nervous grocery store shoppers, manufacturers stockpiled computer chips during the pandemic, preempting the “just in time” manufacturing model favored by companies that order parts as close to...
Changemakers Series
Jesse Marinko
We’re nearly at the end of the 2022 Changemakers series, an annual tradition presented by Senior Housing News (SHN). Although each year brings a wave of unique leaders, the 2022 series in particular has recognized a great range of individuals across the industry. As we approach the conclusion, it’s time to showcase the interview from our second-to-last honoree! Keep reading to meet Jesse Marinko, president and CEO of Phoenix Senior Living and a Yardi senior living client. All about Jesse Marinko With 20 years of experience in senior living, Changemaker Jesse Marinko has taken strategic risks throughout his career. That includes founding Phoenix Senior Living back in 2014, an organization offering innovative, personalized experiences for residents in assisted living, independent and memory care settings. In his SHN interview, Jesse Marinko talks about his lessons learned in recent years, how he’s approached change and the importance of serving the middle market. Keep reading for insights from this one-of-a-kind leader. SHN: Looking back on your career in senior living, what changes have you led that you’re especially proud of? Marinko: During my time at Benchmark and my time here in Phoenix under my own flag, I’ve prided myself on recognizing the industry’s youth, in terms of how long our industry has been in place. There’s not only a talent shortage, but also a recruitment shortage, and that has been a focused effort at Phoenix. We’ve made a strong effort to create training and educational platforms built for high-touchpoint customer service people by understanding how effective tactics in other industries could translate into senior housing. That’s not the norm, and I am proud of our effort. For senior housing to succeed in its infancy, we’re going to have to bring in new talent and train people who...
The Warren Center
Helping Children and Families
Yardi is committed to supporting the community in every city where our offices are housed. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2021, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will be bringing you the stories of those organizations and insight into how they aid their communities. Today, get to know The Warren Center of Richardson, Texas, which helps children with developmental differences and their families. The Center helps children to reach their developmental goals through individualized therapy-based care and equips parents through monthly education workshops and support groups so they can be a confident advocate for their child. In September 2021, The Warren Center served over 1000 children and families every week. As of June 2022, the Center is serving close to 1400 children every week. “The number of families reaching out for help for their families is increasing. Our number one priority is to be make sure we have the space, staff and additional resources available to serve each one,” said Amy Spawn, CEO. “100 percent of the funds received (from Yardi) go right into our therapy programs for children. We do not turn families away for the inability to pay for therapy services. Because of Yardi’s generous support we can help more children receive the services they need quickly.” Areas of support The Warren Center offers three primary service areas: Early Childhood Intervention: This program provides evaluations and personalized therapy sessions to children from birth to three years of age and includes occupational and physical therapy, speech and language therapy, feeding and nutrition therapy, developmental therapy, and transition assistance to additional services. The Warren Center Clinic Therapy Services: Enrolls children age three to five, and continues...
Heavy Metals
Crucial Tech Elements
The 17 rare earth element (REE) metals comprise the building blocks of much of the technology we depend on daily. These elements, which aren’t actually rare but are sparsely concentrated in minerals, include the exotically named dysprosium, neodymium, lanthanum, praseodymium and terbium. Encompassing properties that make devices lighter, faster and smarter, REEs “let smartphones glow and ring and buzz, make fridges cold, lightbulbs bright and TVs vibrant,” in the words of Casper (Wyo.) Star Tribune reporter Nicole Pollack. They’re also present in the screens on smart phones, computers and flat panel TVs, the motors of computer drives, defense systems, hybrid and electric car batteries, new-generation light bulbs and much more. With greater investments in clean energy, demand for REEs could increase six-fold by 2040, according to the International Energy Agency. An electric car, for example, needs six times the mineral inputs of a conventional vehicle and a wind plant requires nine times more minerals than a gas-fired plant. A major problem with these elements is that mining, separating and refining them both requires and produces large amounts of toxic materials. Up to 95% of this work is done in China, by some estimates. Harvard International Review reports that for every ton of REEs produced, the mining process yields more than 28 pounds of dust, up to 423,000 cubic feet of waste gas, 2,649 cubic feet of wastewater and 1 ton of radioactive residue. Recycling, partnerships could ease supply strains The environmental implications of REE harvesting have prompted experts to seek alternate ways to meet ever-growing demand. Recycling REEs from discarded electronics rather than mining is one option, using new processes that enable extraction with minimal use or creation of pollutants. Harvard researchers are working on extracting REEs using bacteria rather than toxic chemicals, while...
Benefits of Integrated Software
In Senior Living
The last two-plus years have changed the senior living industry, presenting unforeseen challenges for providers. Mainly, they’re tasked with finding effective systems and strategies to meet the needs of residents, families and staff as the industry navigates a new normal. So which solutions are important, now more than ever? For providers and other healthcare leaders, implementing a software solution may have the greatest impact. According to research like this piece from Ziegler, the pandemic has accelerated the adoption of tech-enabled solutions across the healthcare industry like never before. Implementing the right software solution is key in streamlining operations, increasing resident satisfaction, delivering quality care and the list goes on. But not just any software solution is beneficial. To meet the needs of their communities, providers need a full suite of integrated tools that are mobile, intuitive and efficient. Benefits of integrated software When selecting senior living software, it’s important to know the difference between disparate and integrated systems. With disparate tools, you’re operating communities from several platforms that don’t necessarily speak to each other. That leads to time wasted navigating multiple systems, challenges in bringing staff up to speed, the risk of pulling inaccurate data and more. Ziegler’s white paper notes the importance of choosing a single connected solution to stay ahead of the curve. With an integrated system, every facet of your business is united in one place. That offers ease of use for staff, reduced costs and time savings — all leading to streamlined operations and enhanced care. That’s where the Yardi Senior Living Suite comes in. As an integrated system that eliminates the gap between senior living property management and clinical services, the Senior Living Suite gives providers everything they need to manage their communities. The key differentiator? The union of property management, finance, marketing, business intelligence and resident care on a single platform. At a glance, here are five ways the Yardi Senior Living Suite sets your communities apart: Combine property management, finance and business oversight for improved efficiency, reduced costs and responsive resident services with a comprehensive management tool, Yardi Voyager Senior HousingKeep residents and families connected through a secure online portal, RentCafe Senior LivingMake smarter, faster decisions with actionable information for your entire portfolio through Yardi Senior IQ, a business intelligence solution for senior livingKeep health records error free, limit liability and empower staff to deliver the best resident care with Yardi EHR, a full-service electronic health record solution Attract new residents, nurture your leads and increase resident retention with RentCafe Senior CRM, a mobile-friendly sales and marketing solution Learn more about Yardi software for senior living There’s no denying the importance of software solutions for businesses — especially those that provide interconnected tools. This holds true for the senior living industry, both through the pandemic and beyond. Still curious about how a single connected solution can transform your business and care services? Explore the Yardi Senior Living Suite and reach out to book a demo with our...
Island Harvest Food Bank
Feeding Long Island
Yardi is committed to supporting the community in every city where our offices are housed. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2021, Yardi offices supported more than 350 nonprofits worldwide. For the remainder of the year, we will be bringing you the stories of those organizations and insight into how they aid their communities. Today, let’s learn more about Island Harvest Food Bank in Melville, NY. Island Harvest Food Bank provides healthy food and support services to hundreds of thousands of Long Island veterans, seniors, and families through both direct delivery programs and through a network of approximately 300 soup kitchens, food pantries, and other emergency feeding programs. “Increased need across Long Island, coupled with skyrocketing food costs and supply chain issues, have added additional challenges for Island Harvest to ensure that we are able to provide healthy food to those in need,” shared Joan Flynn, Business Engagement Manager for the Food Bank. “The cost of food has increased by more than 10 percent over the past three months alone. The cost of fuel for our trucks to pick-up and deliver food has increased by more than 94 percent since last year. As the food industry continues to make shifts in its business model, the amount of donated food that we receive has dropped dramatically.” Support from Yardi and other donors is crucial during this difficult time. “Generous funding from Yardi will support the purchase and distribution of healthy food and product and the provision of supportive services to Long Islanders experiencing food insecurity,” Flynn said. Since 2017, funding from Yardi has supported the distribution of more than 175,000 meals to Long Islanders in need.In addition, regional Yardi employees have donated their time by collecting food and funds for Island Harvest and providing volunteer support. Providing food security On a daily basis, Island Harvest staff encounter Long Islanders struggling to survive, struggling to put food on the table, or facing the unenviable choice of between buying medicine, gas for the car to get to work, and buying food. “People are finding ways to survive and employing coping strategies like watering down food and drinks to make them go further or selling possessions just to buy food,” Flynn said. One such story is that of a woman who works in Melville, where the Food Bank is located. Her husband, a veteran, passed away seven years ago, leaving her with two children, and no insurance. Despite working full-time, she hasn’t been able to get on her feet, and mostly all of her paycheck goes to pay the mortgage and property taxes. “Afraid and embarrassed to stop in and ask for help, she drove past our Melville facility numerous times before finally working up the courage to come in. We directed her to a local food pantry in East Northport, and since her husband served in the military, we are actively connecting her through our Operation: HOPE program to see if she may be eligible for certain veteran’s benefits, and services.” “We provided the family with food, offered her assistance in applying for SNAP and other benefits, but most of all we offered comfort and hope in knowing that she is not alone, and that help, along with a kind word, is always a phone call away.” A pivotal moment Flynn shared that this is a critical time in Island Harvest Food Bank’s nearly 30-year history as programs, services, community partnerships, and the number of member agencies served are growing exponentially in the wake of the pandemic. Island Harvest recently purchased a new facility, more than doubling its office and warehouse space, which will enable the organization to collect, sort, store and distribute more food and product, thereby serving more people in need. “But more importantly, Island Harvest also seeks to empower our clients to transition from uncertainty to stability with an array...
Changemakers Series
Honors Northbridge Leaders
Ready to meet the next senior living Changemaker — or in this case — Changemakers? Up today is Jim Coughlin and Wendy Nowokunski, a duo of senior living leaders from Northbridge Companies. We recently announced the plan to share four final interviews, but as an added bonus, this particular interview features two industry pioneers. And with Northbridge being a Yardi senior living client, we’re ecstatic to share a snapshot from their conversation with Senior Housing News (SHN). Meet Jim Coughlin and Wendy Nowokunski CEO Jim Coughlin and President Wendy Nowokunski founded Northbridge Companies with one purpose in mind: ensuring their residents, families and associates live well and love life. And that purpose has held true for over 15 years, as they’ve built Northbridge into what it is today. Read more about Northbridge Companies. In their interview with SHN, Coughlin and Nowokunski speak to the lessons learned over the course of their careers, each explaining how they navigate change. Read on for a highlight from their interview. SHN: Talk about a time when you tried to execute a change and things didn’t go according to plan. How did you pivot and what did you learn as a leader? Coughlin: I tend to be the one who focuses on acquisitions and growth. As we’ve alluded to in the past, we have a very engaged and vocal leadership team. One of the most comical experiences I had was when I went to our senior leadership and I said, “I’ve made progress. I think we’re going to move forward with this acquisition.” The leadership team said, “Absolutely not. We’re not doing that deal.” That was a really good sign … despite that we didn’t get to move forward with the acquisition. It really showed the empowerment of...
Forbes Cloud 100
Yardi Makes List for 7th Year
Yardi has been named to the Forbes 2022 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. Yardi was a member of the inaugural Cloud 100 in 2016 and is No. 51 this year. “We’re honored that Forbes has again recognized Yardi for our cloud technology and services,” said Jay Shobe, senior vice president of cloud services at Yardi. “Congratulations to all the cloud technology leaders that made this year’s list. It reflects the efforts of our employees and the incredible support of our clients worldwide.” For the seventh straight year, the Cloud 100 reviewed submissions from hundreds of cloud startups and private companies. The Cloud 100 evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people and culture (15%). For market leadership, the Cloud 100 enlists the help ofa judging panel of public cloud company CEOs who assist in evaluating and ranking their private company peers. “The companies of the Cloud 100 list represent the best and brightest private companies in this fast-growing sector,” said Alex Konrad, senior editor at Forbes. “Every year, it gets more difficult to make this list — meaning even more elite company for those who do. Congratulations to each of the 2022 Cloud 100 honorees.” “The public markets may be in turmoil, but the private valuations of the Cloud 100 continue to rise. All the 2022 Cloud 100 honorees, again, have reached the $1 billion valuation milestone, and the average Cloud 100 valuation has skyrocketed to $7.4 billion,” said Mary D’Onofrio, partner at Bessemer Venture Partners. “Despite the market correction in 2022, our confidence in the cloud economy continues to grow—today over 70% of the 2022 Cloud 100 Honorees have reached or exceeded $100 million in annual recurring revenue making them cloud Centaurs. An additional 10% of the list is expected to hit this milestone by the end of the year, furthering our conviction that this years’ honorees truly represent the best cloud companies globally.” “Great companies are born out of all environments, and it’s exciting to see the continued momentum in the cloud sector,” said Alex Kayyal, Managing Partner, Salesforce Ventures. “The companies on this list have gone through a rigorous selection process and join an esteemed alumni list of Cloud 100 companies. As the need for digital transformation continues to drive innovation and efficiencies across industries, we can look to these companies as the absolute best in cloud computing.” The Forbes 2022 Cloud 100 is published online at forbes.com/cloud100 and will appear in the August/September 2022 issue of Forbes magazine. About Yardi Yardi® develops and supports industry-leading investment and property management software for all types and sizes of real estate companies. With 8,000 employees, Yardi is working with our clients globally to drive significant innovation in the real estate industry. For more information on how Yardi is Energized for Tomorrow, visit yardi.com. Bessemer Venture Partners Bessemer Venture Partners helps entrepreneurs lay strong foundations to build and forge long-standing companies. With more than 135 IPOs and 200 portfolio companies in the enterprise, consumer and healthcare spaces, Bessemer supports founders and CEOs from their early days through every stage of growth. Bessemer’s global portfolio includes Pinterest, Shopify, Twilio, Yelp, LinkedIn, PagerDuty, DocuSign, Wix, Fiverr and Toast and has $19 billion of regulatory assets under management. Bessemer has teams of investors and partners located in Tel Aviv, Silicon Valley, San Francisco, New York, London, Boston, Beijing and Bangalore. Born from innovations in steel more than a century ago, Bessemer’s storied history has afforded its partners the opportunity to celebrate and scrutinize its best investment decisions (see Memos) and also learn from its mistakes (see Anti-Portfolio). About Forbes Forbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and...
Towne Properties
Award-winning websites
We’re excited to celebrate a recent win for Towne Properties, a Yardi and REACH by RentCafe client. In June, it was announced that two of Towne’s redesigned property websites received Hermes Creative Gold Awards in the Electronic Media / Social Media / Interactive Media category. Both websites were built on our RentCafe platform and supported by our REACH by RentCafe digital marketing agency. “Winning the Hermes Awards for our website redesigns honors the incredible work of our marketing team,” said Karen Zapkowski, marketing specialist at Towne Properties. “Having the right website technology from the start was critical. We’ve been able to build on that to create sites that reflect our brands and engage potential renters.” What is the Hermes Creative Awards? The Hermes Creative Awards is one of the oldest and largest creative competitions in the world. It’s sponsored by the Association of Marketing & Communication Professionals. Each year, competition judges evaluate the creative industry’s bestpublications, branding collateral, websites and videos as well as advertising, marketing, and communication programs. Work is judged on creativity within whatever constraints apply to the brand and/or media. The competition is open to creatives of all sizes. Winners range in size from individuals to media conglomerates and fortune 500 companies. This year, there were more than 230,000 entries from over 125 countries. Which of Towne’s websites won Hermes awards? Both of Towne Properties’ award-winning websites won gold Hermes Awards for website redesign. The team at Towne started with RentCafe website themes, then added vibrant branding, copy and imagery to bring each property to life. Galbraith Point: No place like homegalbraithpointeapts.com The Galbraith Point website appeals to modern renters with vivid colors, interactive calls-to-action and integrated resident testimonials. A front desk widget in the lower right corner makes it easy to email, call or schedule a tour from every page. Hilltop Apartments: A fresh new lookhilltopapthomes.com This website for apartments in Cincinnati has large, gorgeous photos (there’s one for every amenity), hyperlocal copy, resident testimonials and engaging features, like a floor plan assistant and self-scheduled tours. Who can use RentCafe to build property websites? Property management companies of all sizes can use RentCafe to build corporate and property marketing websites. RentCafe websites are built for speed, performance and accessibility, making them popular with brands and customers. There are thousands of RentCafe websites online today. View the RentCafe websites brochure for Voyager clients.View the RentCafe websites brochure for Breeze clients. Need website help? Our REACH by RentCafe digital marketing agency can help you create the website of your dreams — and other neat stuff, too, like logos, floor plans, email templates and more. Check out some of the agency’s...