Editor’s note: The following interview was originally published in Pacific Ports Magazine’s August edition. It is reprinted here with permission. With over 30 years of property management and software implementation experience, Jay Rainaldi is the professional services director for government business at Yardi. and oversees the implementation, support and client acquisition in the government space. He has served on many boards and committees in the residential, military, single-family and government arenas during his career and has been a speaker and moderator at numerous industry conferences and events. Over the past decade — not to mention the past few pandemic challenged months  — efficient port management has increasingly become an art in and of itself. Whether it be for management of property, facilities or construction projects, tenant services, accounting and payment processing, budgeting and forecasting or even to gain energy efficiencies, the many tasks related to port management have multiplied as the maritime world moves toward digitization, industry growth, environmental sustainability and increasing government regulations. The APP recently discussed the topic of port management with Jay Rainaldi, director of government solutions at Yardi, to gain insights into the many factors affecting efficient operations and how solutions, such as the Yardi Ports Suite, can provide much needed assistance. Jay, first, thanks for helping the Association investigate ways to assist Port Members on best practices. Could we start by identifying the trends you’ve seen in port management over the past 10 or 20 years, including how technological advances have impacted on port staff and how has port management changed? JR: Increasing globalization, world trade and financial constraints have created changes in port management in the last several years. Ports have been forced to modify their infrastructure to allow for larger ships and containers. Additionally, ports are doing...

Senior living providers have a lot to manage in their communities, including engaging residents, dispensing medical care, interacting with families and meeting compliance obligations. Also, like other businesses, they process a constant stream of invoices for material and service purchases. Executing all the various accounts payable tasks manually is time-consuming. Could this burdensome aspect of senior living management be easier, faster and less prone to error? Yes, says Carmin Tomassi, vice president/controller for Silverado, and in a free Sept. 17 webinar he’ll share tips for better AP execution from the Irvine, Calif.-based provider of memory care assisted living and hospice services. Hosted by Senior Living Foresight and moderated by its publisher, Steve Moran, the 35-minute session will also feature Kim Hensley, manager of procure to pay for Yardi. As a Changemakers participant and Yardi client success story subject, Silverado has already offered insight into the cost, time, accuracy and scalability advantages of automated AP. At one point, for example, Tomassi’s staff wrestled with stacks of invoices in various stages of action, endured lengthy approval and reconciliation processes, and juggled no fewer than 12 different systems. Yardi PayScan scans Silverado’s invoices into electronic transactions and automates approval workflows through vendor payment in a single connected system. The solution helped Silverado cut costs with paperless processing, and it enforces consistent standards, minimizes errors and ensures timely vendor payments. Today, Tomassi says, Silverado has “a level of information that we didn’t have before. Now we can act on that data and do something about it. [PayScan] helped our accounting department improve their processes, like really getting people to pay attention to how they’re coding invoices.” Ready to banish your biggest accounts payable headaches, just like Silverado and many others did? Register for the Sept. 17 webinar. It...

Earlier this year, The Balance Sheet summarized some energy technology projects sponsored by the Advanced Research Projects Agency-Energy (ARPA-E), which carries out R&D for the U.S. Department of Energy. Here are a few more active projects. Warm and cool on demand Syracuse University seeks to improve comfort for office building occupants with a near-range micro-environmental control system. The system would store the cooling produced by the compression system at night and release it as a cool breeze of air to make occupants more comfortable during the day. And when heating is needed, the system would draw heat from its phase-change material and deliver warm air. Syracuse claims that the control system, combined with an expanded set-point range, could save more than 15% of the energy used for heating and cooling while maintaining occupant comfort. “If successful, [the control system] could increase energy efficiency, reduce emissions produced by powering traditional HVAC systems, and enable more sustainable heating and cooling architectures for energy-efficient building design.” Building breath test Specialized sensors tip off a building’s HVAC system that carbon dioxide-exhaling people are around and need ventilation. A Purdue University team is working on small-scale sensing systems that would use mass and electrochemical sensors to detect the presence of CO2. The Purdue team believes that combining two unique sensing technologies into a single package for monitoring CO2 levels could reduce building energy use by nearly 30% without sacrificing occupant comfort. Chopping home energy costs Meanwhile, researchers at Texas A&M University are looking at new detection solutions for residences, specifically enhanced pyroelectric infrared sensors that track occupancy and activity. Whereas such detection sensors traditionally can only notice people in motion, Texas A&M’s proposed system would identify non-moving heat sources. Quantitative information on movement would come from an “optical chopper”...

The Yardi Advanced Solutions Conference began in 1999 with about 200 guests in attendance. YASC eventually encompassed six events on four continents dedicated to giving real estate professionals in-depth training in Yardi property and investment management software. There were always plenty of networking opportunities and fun as well. COVID-19 diminished in-person meetings this year but not the YASC mission. Yardi kept the tradition going in May, hosting a digital version in lieu of gathering in Washington, D.C. More than 16,000 clients around the world completed 107,000 on-demand classes and viewed 50,000 hours of content at YASC Digital. Yardi will build on YASC Digital by combining the year’s five remaining conferences into YASC Global, a presentation of more than 280 on-demand classes Oct. 20-22. Like YASC Digital, YASC Global is free to all clients and features customized, self-paced learning and market-based registration tracks. There’s also live chat support from product specialists, in-depth spotlight sessions, real-time chat with fellow attendees, prizes and giveaways, and social media interaction. Attendance at YASC Global is expected to exceed that of YASC Digital. “We’re gratified that our clients gained so much from YASC Digital. That outcome inspired us to repeat the experience and enhance it with expanded class offerings, panel sessions and exclusive special events,” said Kevin Yardi, the company’s vice president of global solutions. “We look forward to joining industry leaders around the globe in a memorable event.” Learn about the value in store for Yardi clients at YASC...

Like many engineering students, Neharika Jha wasn’t completely sure about her concentration. At the time, she chose computer science engineering. “Not paying too much attention to computer courses taught in school didn’t help initially,” she laughs. But with time, Neharika realized how computer science solved a variety of real-life consumer and business problems. “I realized the positive impact I could have with my learned skills,” she says. “A smartphone today is a million times faster and more efficient than the computers used for the Apollo 11 mission, enabling our first step onto the surface of the moon. This thought of connecting present with past and wondering where it would take us in the future keeps me very excited about the path ahead.” Her knowledge of the computer sciences helped her land a job, but her leadership skills have helped her forge a career and create a legacy at Yardi. Helping clients prepare for the future Neharika joined Yardi immediately after receiving her degree from Pune University. It was 2008, the peak of the financial crisis, and she considered herself fortunate to secure employment. A software company that hired during a recession bode well for her and the organization. “I believed that the company must have very sound fundamentals to be recruiting in those times,” she recalls. “And 11 years later, I can’t thank Yardi enough for the opportunity to join this wonderful organization and be a part of its growth both as a contributor and a beneficiary.” Neharika is currently a manager for an International Practice Global Solutions team. The unit builds, manages and strengthens Yardi’s relationship with some of its biggest clients including Cushman & Wakefield, CBRE and Prologis to name a few. “As a team, we promote the continuity of the clients’...

Implementing a new EHR system is not a job for one person alone. Especially when you include a medication management solution, complete with pharmacy interfaces. You need a well-coordinated team with the right partners to make sure the rollout is a success. Case in point: Silverado of Irvine, California. The organization specializes in senior care with an emphasis on memory care assisted living, as well as hospice. Silverado’s philosophy of care pursues “a symbiosis of top-notch clinical care and compassion that recognizes each client, resident or patient’s uniqueness.” After years of growth on ALMSA eMAR, Silverado was interested in upgrading to further support their nurses. Since they were already a Yardi client, leadership sought a solution that would not only integrate with Yardi Voyager but also provide advanced clinical capabilities for residents across the continuum of care. The Solution: Yardi EHR and Yardi eMAR Yardi EHR is an electronic health record solution designed for assisted living, independent living, memory care and skilled nursing. The single-vendor solution combines clinical intake processing, resident assessments, care planning, wound treatment, behavior management and more in a browser-based platform optimized for mobile devices. Yardi eMAR simplifies medication administration through an online solution that interfaces seamlessly with pharmacy partners. Advanced drug database and clinical support functionality also helps expedite order entry and promote compliance. The Story: Collaborating for Improved Clinical Outcomes Silverado leadership understood the importance of allocating resources to ensure successful continuity of care, resident safety and compliance. They knew from the start to accomplish these goals would take a collaborative effort. Based on their experience working together, Yardi was selected as the right partner, and a pilot began in early 2018. “Our pilot went extremely well,” said Beth McCurdy, senior director of clinical informatics at Silverado. Nursing staff...

Over the past half year, senior living teams have been working tirelessly to keep residents safe, engaged and happy. Although the pandemic has created many new challenges for the industry, it’s been incredible to see how many people have stepped up to help. In honor of these courageous, masked caregivers, the Oregon Health Care Association are “Celebrating Health Care Heroes” as the theme for their biggest event of the year: the OHCA Annual Convention and Trade Show. Of course, the event, always well attended, is making changes to protect the health of members and their residents. It’s now a live virtual experience, scheduled for September 15 and 16 with pre- and post-event activities as well as on-demand education available afterwards. The event may be different than what you’re used to, but there’s a lot to be excited about: Live-streamed keynotes and sessions, including tracks on leadership, clinical, nursing facilities, quality improvement, COVID-19 and more Networking opportunities to connect with other attendees and presenters through interactive live discussions and Q&A chats The OHCA Awards ceremony where deserving staff are recognized for their dedication to the care profession Yardi is proud to sponsor the awards ceremony this year. Now more than ever, it’s important to honor those who go above and beyond for others. As this year’s theme makes clear, these hard-working individuals are true heroes. Visit Yardi on the virtual trade show floor During the event, you’ll also be able to stop by our booth to see what’s new with the Yardi Senior Living Suite. We’ll have plenty of resources to download, products to showcase, plus a giveaway for a lucky few! And if you want to talk with us face to face, there’s even a video chat option. We’re grateful to each and every...

Bend, Oregon is well-known for its gorgeous mountains, forests and rivers, well-balanced and high quality of life, and prospering remote work culture (even prior to COVID-19). So, it’s no surprise that despite the pandemic, real estate is continuing to thrive in Central Oregon. Nearby cities Redmond (home to the Bend/Redmond regional airport), Sisters (a charming tourist destination) and Prineville (hometown of Les Schwab tires and now the location of a major Facebook data center) are seeing a boost as well. The team at Compass Commercial Real Estate Services, a new Yardi CRE client, knows that firsthand. They have been providing asset management, construction, brokerage and leasing services since 1996. Currently, their management portfolio includes 700,000 square feet of office assets, 500,000 square feet of retail, and 500,000 square feet of industrial. “We originally started out managing single individual assets, and as Bend grew, we began moving into the next generation of institutional buyers  and local owners with portfolios,” said Jackie Niebling, Vice President of Asset and Property Management and a principal broker for Compass Commercial. “Bend has become a hotbed for individuals seeking work-life harmony. We’re seeing a great deal of activity from outside investors wanting to invest in Bend so that they can relocate here and enjoy our lifestyle,” Niebling summarized. A privately held company, Compass Commercial is not only the largest CRE provider in the region but also a leading authority on regional real estate activity. They even publish a quarterly guide to local rent and transaction activity aptly titled “Compass Points,” which offers a comprehensive snapshot of CRE trends. The most recent edition focused in on the impacts of the pandemic on Central Oregon real estate. And apart from smaller office leases, things appear to be holding up well. Retail and...

For years, 24-hour and 18-hour cities, and the live-work-play concept, have been mantras in commercial real estate. Suddenly, however, cities are facing a pandemic-driven exodus. Is this a temporary blip or the start of a long-term trend? COVID-19’s impact has been particularly deep in major metropolitan areas such as New York City, Los Angeles, Chicago and San Francisco office space, which have also seen sharp drops in apartment occupancy rates and rents as the city centers are largely shut down and residents shelter elsewhere. In Manhattan, for example, office buildings that were closed for months remain mostly empty upon re-opening, as employers avoid putting workers at risk and people avoid public spaces. Midtown streets that are typically teeming with tourists are nearly empty as Broadway and other entertainment venues remain shut. New York City’s story is being played out in city centers across the country. Not only do urban areas temporarily lack the jobs and cultural institutions that drew people there, but the crowds and closeness are suddenly an element to be feared rather than fascinate. Few if any saw this coming, as growth has coalesced in cities in recent years. The United Nations has forecast that 75 percent of the global population would live in cities by 2050, doubling their size, and the U.S. seemed to be headed in that direction. A recent study of the largest 30 U.S. metros by the George Washington University School of Business and Smart Growth America in conjunction with Yardi Matrix found that walkable neighborhoods encompassing office, housing, retail and entertainment grew faster and produced higher absorption and rent growth over the last decade than counterparts without that combination. During that time, 70 percent of the jobs created were in the top 50 U.S. metros. Corporations have been...

Two unlikely forces are improving dementia care in Sweden. A member of the royal family is collaborating with a ready-to-assemble home supply store. Together, they’ve reimagined senior housing development in a way that is affordable, sustainable and chic. The collaboration couldn’t have come at a better time. By 2040, nearly one in four Swedes will be 65 years or older. While long life expectancy is a good problem to have, the government desperately seeks affordable ways to fund care for its aging population. Queen Silvia has taken a personal interest in the nation’s senior care. After losing her mother to Alzheimer’s, she became more involved in dementia care initiatives. BoKlok, an affordable and sustainable housing partnership between Ikea and Skanska, captured her attention. The three powers began a multi-decade endeavor to develop an affordable approach to housing the nation’s elderly while keeping quality and sustainability at the forefront of their efforts. SilviaBo: affordable, sustainable housing Together, BoKlok and Queen Silvia created SilviaBo, senior housing developments that rose to the demands of affordability, quality and comfort. They are designed to allow seniors to age in place rather than nursing homes. “To take care of elderly people, that cost is exploding,” BoKlok CEO Jonas Spangenberg told CNN Business. “It’s much cheaper for society and the public to give them service back home.” To date, SilviaBo includes 11,000 prefab homes with communities in Sweden, Norway and Finland. Their success has relied on the Ikea model for mass production. To keep costs low, the homes are produced in high volumes in warehouses, succinctly packed and then shipped to the site. Ikea and Skanska also took responsibility for the supply chain from start to finish: land acquisition, production, assembly, marketing and leasing all take place under the BoKlok umbrella....

Developing investment and property management software since 1984, Yardi, world leader in the real estate technology sector, has entered the French market with the opening of a Paris office. Richard Gerritsen, regional director for Europe, explains what the company intends to bring to the French real estate sector in this interview, which was first published in Business Immo Europe. Business Immo: What is Yardi proposing to the French real estate sector? Richard Gerritsen: We don’t consider ourselves a software company anymore, but a technology partner that provides solutions and services to support the activities of investment and asset managers. We provide the dashboards, the reports and the data that our clients need to make their decisions, which means we provide more than just software. Where we traditionally focused on the back-office activities, we are now completely focused on providing insight on the performance and the health of the portfolio, whether it is more on the day-to-day asset management functions such as lease or vacancy levels, or at a higher strategic level, on the performance of the assets. BI: Yardi has opened an office in Paris. What is your plan for France? RG: Our clients have properties in 29 countries across Europe, where we have seen an increased interest in high-quality modern technology helping asset managers. Over the last two years, we have spent a lot of time in France, which is now the fastest-growing country on the continent for the adoption of Yardi technology. Because we have high expectations for the continued growth of Yardi in France, we feel the time is right to open an office in Paris. BI: How does Yardi differentiate itself from its competitors in France? RG: Traditionally, the French real estate market has been served with software firms that...

The past decade has been one of extensive change for the senior living industry. In the wake of the Great Recession, many organizations reorganized and consolidated to adapt. The following years saw steady growth and new construction. Now, in the present day, the pandemic is driving transformation and action at a never-before-seen pace. John Cochrane, president and CEO of non-profit HumanGood, has led his company through all of it, adjusting course when needed to better serve their communities. In his Changemaker interview with Senior Housing News, he opens up on his experience. “In a curious way, I think that the economic crisis was a turning point for the industry, and certainly for our company, in creating urgency and creating the need for clarity and accountability,” Cochrane said “That’s where a lot of what we’re doing today started, more than 10 years ago.” With its impact on the industry, COVID-19 has made it clear that speed, transparency and accountability are necessities. Keep reading to discover how HumanGood responded and what Cochrane and his team are doing to successfully adapt to disruption. First, this year has brought unprecedented change. How has HumanGood responded? The pandemic has changed the world, bringing new challenges on how to protect our communities, team members and residents. Operationally, we have sharpened our focus on infection control protocols, communications and technology solutions. The pandemic has shined a big spotlight on our ability to operate safely while continuing to provide an on-brand experience in this dynamic environment. One of the biggest changes we have made, and continue to refine, is to tracking and testing for COVID-19. The ability to trace and test will impact our industry’s ability to provide the services, and care, that can help our residents and team members live their...

Smart glass technology allows for the control of light by switching from clear to shaded or completely opaque, depending on how strong the incoming light is and how dark you want to make the room. In other words, it alters the amount of light transmitted through typically transparent materials. The same technology found in smart glasses can be integrated into windows, partitions or other transparent surfaces and can be used in multiple sectors such as architecture, interior design, auto, offices, retail windows and consumer electronics. A smart glass, also called light control glass, switchable glass or privacy glass, can be of two types: active, when changeability requires an electrical charge, and passive, when it doesn’t require that. There are a few types of active switchable glass technologies and common applications: Polymer Dispersed Liquid Crystal glass (PDLC)—seen in privacy partitions in various industries Suspended Particle Device glass (SPD)—windows that tint to shade Electrochromic Device glass (ECD)—coated windows that slowly tint for shading Passive smart glass technologies include: Photochromic glass—eyeglasses with coatings that automatically tint in sunlight Thermochromic glass—coated windows that change in response to temperature How Does it Work? Smart glass managed through electricity allows users to control various forms of light by switching from opaque to transparent, allowing for dynamic light control. PDLC is most commonly used for indoor applications. The technology can be optimized to maintain its properties outdoors as well. The technology behind this type of active smart glass contains liquid crystals, a material that shares characteristics of both liquid and solid compounds, which are dispersed into a polymer. PDLC switches glass from dimmable degrees of opaque to clear in milliseconds. If you want privacy, projection and whiteboard use, PDLC is ideal when it’s opaque. The film limits visible light, but doesn’t...

The annual release of a new iPhone is a big deal for Apple tech lovers. Although the company doesn’t really release advance leaks about their new editions, there are always rumors of anticipated new features. Apple should launch its new set of phones in the month of September as usual, but the coronavirus outbreak could delay its release date. The new devices will be likely called iPhone 12, iPhone Max, iPhone Pro and iPhone Pro Max as since the iPhone 3G up to the iPhone 8 release, the company used sequential numbers for their names. There are also a lot of discussions about whether a 5G phone will be released, but many believe that all new devices will have this connectivity. The four models that are expected to launch this fall are: 4-inch iPhone 12 1-inch iPhone 12 Max 1-inch iPhone 12 Pro 7-inch iPhone 12 Pro Max iPhone 12 Design and Displays The Apple iPhone 12 is supposed to be taking us back in time, before the release of iPhone 6, and have squarer edges compared to the past phones which had more rounded edges. Oher sources have shown that the devices will be slightly larger, due to its larger displays, but thinner overall than last year’s models—7.4mm for the 6.7-inch device, compared to the 8.1mm iPhone 11 Pro Max. Many iPhone 11 users are hoping for a free-notch phone, or a reduced notch, but without it how would a face recognition be possible? In terms of displays, all devices should have OLED displays, compared to the current version of iPhone 11 which has LCD display, with only the Pro models having OLED. Regarding the hardware of the new device, a A14 processor, 4GB of RAM and 128 GB or 256GB of storage...

One of the most significant factors hindering a smooth return to work has been the legal uncertainties surrounding COVID-19. The main concern is the lack of uniformity in the laws between jurisdictions, and the tightening and loosening of restrictions as cases rise or fall. Therefore, employees, tenants and landlords all need to understand what can and cannot be enforced. Contract clauses, deferrals and concession negotiations have been ongoing since March, and the ramifications of these changes will carry on for months to come. Compliance for reopening If a manager cannot ensure the safety and wellbeing of workers, then an office simply cannot reopen. On a recent Realcomm webinar, Evandro Gigante, partner at Proskauer law firm, explained that compliance for reopening varies by jurisdiction, but New York, where their main office is located, has a thorough set of rules laid out for businesses to reopen. “There is a very robust set of guidelines that include, among other things, the development of a comprehensive health and safety plan which requires a close look at screening, testing, contact tracing, signage and social distancing procedures to be put into action,” he said. The guidelines require a written document detailing expectations for landlords and employers. Administering questionnaires regarding self-health is going to be a key, and there will be many questions about the legality or requirements involved with temperature taking. “Under Equal Employment Opportunity Commission (EEOC) guidelines, you can diagnostically test your employees,” Gigante explained. “But the EEOC has not sanctioned antibody testing for the purpose of making employment decisions.” You can legally collect medical information on individuals, according to the EEOC, including their temperature or their symptoms, as long as you maintain it confidentially and separately from personal files. But here is where different jurisdictions and different guidelines...

Gallup reported that the percentage of employed adults working from home because of the coronavirus went from 31% in mid-March to 49% a few days later, peaking at 62% in mid-April. That’s a lot of people suddenly forced to accept drastic new circumstances. How is working from home, which the COVID-19 pandemic made a necessity in many sectors, affecting business productivity? Problems made worse? Some workers weren’t fully enthusiastic about the work-from-home concept even before the pandemic. About 29% of respondents to a poll of full-time U.S. employees taken in 2019 by outsourcing marketplace platform Airtasker said they experienced difficulty maintaining a healthy work-life balance; 23% of office workers reported the same problem. Remote workers also reported higher levels of stress, anxiety and procrastination. (Telecommuting respondents did appreciate eliminating their commutes and reported putting in longer workdays than their office-based counterparts.) The initial stages of the pandemic amplified those issues. “The scale and scope of what we’re seeing, with organizations of 5,000 or 10,000 employees asking people to work from home very quickly, is unprecedented. So, no, organizations are not set up for this,” Tsedal Neeley, a professor at Harvard Business School, said in March, citing concerns about ensuring employee access to hardware, software and other resources. Neeley also addressed the social aspects of work: “People lose the unplanned watercooler or cappuccino conversations with colleagues in remote work. These are actually big and important parts of the workday that have a direct impact on performance.” She wasn’t the only one bemoaning the loss of in-person collaboration. “I fear this collapse in office face time will lead to a slump in innovation,” says Nicholas Bloom, a senior fellow at the Stanford Institute for Economic Policy and Research. “The new ideas we are losing today could show...

When was the last time that you reviewed your unit make ready process? During difficult financial times, it is essential for multifamily managers and owners to cut overhead costs and improve efficiencies in every area of business. You could notably improve portfolio valuation by optimizing how you turn a unit. Yardi caught up with Jennifer Price, director of systems at Walton Communities, to dissect and interpret the latest in multifamily make ready data. Our experience reveals how web-based technologies reduce unit turnover costs and promote efficiency. Economic downturn prompts research into cost-saving measures For property managers and owners, efficiency matters more than ever. The U.S. economy is currently in recession, and multifamily market data for summer 2020 reveals negative rents in the second quarter. This is the first prolong quarter of negative rates since the aftermath of the global financial crisis. Rents drops aren’t expected to rebound until 2021. In multifamily housing, spring is normally a time for growth. Most markets would experience rent growth of about 2% in the second quarter alone. At the end of the first half of 2020, however, rents fell 1.8% year-over-year for luxury lifestyle units. Working-class renter-by-necessity units were only up by 1.4%. Additionally, occupancy rates dropped 30 basis points nationally to 94.4% through May. Analysts forecasts that occupancy rates will continue to decline. A typical multifamily portfolio consisting of 10,000 units will turn 30%-50% of their units each year. Unit turns require a sense of urgency: getting the unit back on the market means restoring cash flow and cutting vacant unit losses. When the turn process is inefficient, however, the portfolio may experience between $2 million to $3 million of NOI losses, or about $40 to $60 million of potentially unrealized asset value, states a recent report...