Team Yardi had a fantastic time attending the NAHRO Summer Symposium in Chicago earlier this month. We’re proud to continue our role as a NAHRO supporter and diamond sponsor.   The event celebrated the 50th anniversary of the Housing Choice Voucher program and the opening of the National Public Housing Museum. Attendees participated in informational sessions focused on the past, present and future of the affordable housing industry. “It was a wonderful opportunity to connect with our clients and learn about what’s on the horizon for the industry,” said Stevan Henning, senior account executive. The conference We were warmly welcomed by NAHRO President George Guy, who opened with a lighthearted discussion on the history of music and culture in Chicago. It was a jam-packed schedule, keeping us on our toes the entire time. We learned about various topics in the housing industry including: Updates on the Move to Work Demonstration Improving Community Choice in the Voucher Program HUD’s New Inspection protocol, NSPIRE Level 5 Upfront Income Verification Public Housing Preservation, Climate and Energy Resources National Public Housing Museum tour One of the standout moments was the tour of Chicago’s National Public Housing Museum — the first institution of its kind dedicated to telling the story of public housing in the United States. “Housing insecurity is a leading issue of our time. Having an institution dedicated to educating people and sharing stories is incredible. Touring the facility was heartwarming, the stories were touching, and the lessons were rewarding,” said Jeanette Porter, PHA sales manager. Streamlining the Verification of Income: panel session Yardi teamed up with Heather Gaines from Cuyahoga Metropolitan Housing Authority and Alice Kimbowa from Seattle Housing Authority in a panel session discussing income verification challenges and strategies. Mary Beth Snyder, Yardi industry principal, delved into some key issues facing income verification such as: Applicant fraud Lower staffing levels Varied income sources HUD’s highest level of income verification for new applicants is upfront income verification (UIV) using non-HUD systems. While many agencies use The Work Number for UIV, more cost-effective data providers and electronic data sets are available. Using electronic data verification enhances program integrity, improves administrative efficiency and reduces steps for applicants. Attendees learned how UIV costs are justified by addressing current challenges and opportunities. Thank you NAHRO for the opportunity to speak on this pressing matter housing authorities are facing. We hope attendees found value in our panel session.   Client spotlight Connecting with clients at events like these is always a highlight. Jeanette had the pleasure of meeting with April Thompson of Rock Springs Housing Authority.  April was thrilled to share that her team is now live on Yardi Voyager. She noted that the transition to Yardi was smooth, thanks to our dedicated team that ensured everything was up and running. We look forward to our future partnership with Rock Springs Housing Authority and supporting their continued success with Voyager. Final thoughts The NAHRO Summer Symposium offered our team a chance to connect with the community, celebrate milestones and reflect on the importance of public housing. We look forward to continuing to support NAHRO and contributing to the future of the industry. Curious about our commitment to public housing? Learn more about our solutions for PHAs...

Yardi has been named to the 2024 Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. Yardi was a member of the inaugural Cloud 100 in 2016 and was No. 36 this year. “We’re honored that Yardi continues to rank among the top private cloud companies worldwide,” said Joel Loewen, vice president of cloud services at Yardi. “Since the inaugural list, this inclusion has reflected the continual efforts of our employees to create innovative and impactful solutions for our customers. We take pride in being one of the oldest companies on this prestigious list as well as one of the few that has no external capital.” For the ninth straight year, the Cloud 100 reviewed submissions from hundreds of cloud startups and private companies. The Cloud 100 evaluation process involved ranking companies across several factors, including: market leadership, operating metrics and people and culture. “For nine years, the Forbes Cloud 100 list has recognized the leading private cloud companies in the world, from AI to work software, infrastructure to security,” said Alex Konrad, the Forbes editor of the Cloud 100. “This year’s list is the strongest group of standouts yet, with revenue, valuations and growth that will eventually make for historic IPO’s.” “Across nine years of data, we have yet to see as competitive of a cohort as the 2024 Cloud 100.  The list value reached $820 billion this year, the highest list value in Cloud 100 history,” said Mary D’Onofrio, partner at Bessemer Venture Partners. The Forbes 2024 Cloud 100 is published online at forbes.com/cloud100 and will appear in the August/September 2024 issue of Forbes magazine. Celebrating its 40-year anniversary in 2024, Yardi develops industry-leading software for all types and sizes of real estate companies across the world. With 9,500 employees, Yardi is working with our clients to drive significant innovation in the real estate industry. For more information on how Yardi is Energized for Tomorrow, visit yardi.com. About Bessemer Venture PartnersBessemer Venture Partners helps entrepreneurs lay strong foundations to build and forge long-standing companies. With more than 145 IPOs and 300 portfolio companies in the enterprise, consumer and healthcare spaces, Bessemer supports founders and CEOs from their early days through every stage of growth. Bessemer’s global portfolio has included Pinterest, Shopify, Twilio, Yelp, LinkedIn, PagerDuty, DocuSign, Wix, Fiverr, and Toast and has $18 billion of assets under management. Bessemer has teams of investors and partners located in Tel Aviv, Silicon Valley, San Francisco, New York, London, Hong Kong, Boston, and Bangalore. Born from innovations in steel more than a century ago, Bessemer’s storied history has afforded its partners the opportunity to celebrate and scrutinize its best investment decisions (see Memos) and also learn from its mistakes (see Anti-Portfolio). About ForbesForbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business and making a significant impact on the world. The Forbes brand today reaches more than 140 million people worldwide through its trusted journalism, signature LIVE and Forbes Virtual events, custom marketing programs and 43 licensed local editions in 69 countries. Forbes Media’s brand extensions include real estate, education and financial services license agreements. About Salesforce VenturesSalesforce Ventures helps enterprising founders build companies that reinvent the way the world works. For over 15 years, we’ve invested in and partnered with more than 400 of the world’s most tenacious enterprise software companies from seed to IPO, including Airtable, Databricks, DocuSign, Guild Education, Hopin, monday.com, nCino, Snowflake, Snyk, Stripe, Tanium, and Zoom. Salesforce Ventures leverages our decades of expertise in the cloud and our long-term relationships with key decision-makers at thousands of businesses around the world to give our portfolio companies an advantage, help them build credibility, and accelerate growth. Salesforce Ventures has a $5BN portfolio of 300+ companies in...

Chat IQ is helping one million units with seamless communication! To celebrate this milestone, we spoke with Chat IQ’s biggest fans: Top property managers in the industry. Discover why the industry loves this powerful bot and how it all creates a domino effect when it comes to driving efficiency in their organization. Backing it up with the numbers “We’re thrilled about the unit milestone,” said Paul Yount, industry principal at Yardi. “It means that our valued clients trust us with their AI bot needs.” This year to date, Chat IQ has handled over four million inbound messages for our clients and their agents. This resulted in over 225,000 hours saved, according to Yardi data. One of the standout benefits is the improvement in what Yount refers to as “speed to lease,” or the time it takes for a prospect to become a resident. Chat IQ accelerated the time it took for a prospect to sign a lease by up to seven days. “Days equal dollars when it comes to vacancy, so this is really improving not just the efficiency of the onsite teams, but the community and client’s bottom line,” Yount concluded. About Chat IQ Chat IQ answers prospect and resident questions around the clock through chat, email, text and calls. It frees up your staff to focus on higher-level activities they enjoy more than answering repetitive questions. Chat IQ instantly answers almost all customer base intents, connects customers to real agents if needed and now includes support from Yardi when your agents are unavailable. Our clients say it best Chat IQ has garnered praise from top property managers for its outstanding performance and benefits it brings to their operations. Here are some of the key advantages that make this AI-powered bot an industry favorite. Enhanced efficiency Chat IQ can answer 97 percent of questions without needing to learn anything new, eliminating the need for constant data reentry. Carrie Bakke, senior systems analyst at the Lund Company, shares her experience, stating, “In the first six months after we rolled out Chat IQ, we had an average of three leases per month that were generated entirely from the bot. It freed up approximately six hours a day spent answering questions. And all of that information has been provided without our site teams having to lift a finger.” Freed up time for leasing agents Chat IQ allows community team members to do more valuable and meaningful work, while providing the immediacy today’s consumers expect. “Chat IQ is there day or night, business day or holiday,” said Yount. The ability to operate around the clock has made a significant impact on leasing teams. Leslie Henry, SVP at Towne Properties, notes, “After we implemented Chat IQ, our site teams quickly realized how useful it was in gaining back time. They love how it filtered out less promising leads in the beginning. We let them customize some aspects of the responses so there was more of a personal human touch.” Proven ROI For others, Chat IQ is simply about the return on investment. Jason Gherardini, SVP of IT at Sares Regis Group, highlights the value Chat IQ brings, saying, “We get true ROI with Chat IQ from the first conversation, discussion, all the way to lease. It’s a good product.” And it’s getting even better with a new AI update We’re excited to announce that Chat IQ is now more efficient, more impactful and more streamlined with several AI enhancements: Customizable brand tone: Chat IQ matches your company’s unique voice and style, creating consistency in each conversation. OpenAI ChatGPT integration: Prospects and residents will enjoy more natural, human-like interactions. Better interactions: Chat IQ now responds dynamically to questions, moving beyond templated responses to provide a more interactive experience. Multi-question handling: Seamlessly address multiple questions in a single chat, such as “What’s the pet policy, the nearest dog park and the pet deposit?” New voice...

“I love change, but I don’t like change for change’s sake. I like thinking about the why around what it is that we’re trying to achieve.” That quote comes from Brandon Ribar — CEO of Sonida Senior Living, one of our amazing clients — in an interview with Senior Housing News (SHN). Ribar is an honoree in this year’s Changemakers series, which spotlights innovative, dynamic leadership in the industry. We’re proud to join SHN in presenting the 2024 class of visionaries, sharing the insights gathered during their in-depth interviews. In leading one of the nation’s largest senior living organizations, Ribar has extensive knowledge to share — including his growth strategies, focus on employee feedback and more. Get a snapshot of his interview below.   Meet Changemaker Brandon Ribar SHN: In what ways do you think that you’re a changemaker? Ribar: I put culture first and believe that Sonida is going to be successful only based on whether or not we have the best people working with us at Sonida. I continuously push not only the industry, but our company to bring people into the industry and to elevate people from within who really want to push hard to deliver that change. Where I’ve really pushed hard for change is in the types of people that we surround ourselves with, but also how hard we push to be something that’s special and differentiated in senior living. That’s what I love to bring to the discussions that we have and to not accept that what we do today is anywhere near good enough. We have to be better and better every day. SHN: Can you talk about a time when you try to execute a change and things didn’t go according to plan? How did you pivot and what did you learn as a leader? Ribar: I’ll go back to making decisions that I fundamentally believe were good ones but skipping the step of ensuring that the people that were really responsible for the day-to-day execution were involved in that development. I pivoted by immediately ensuring that it had nothing to do with me being the generator of the idea. It was really their idea. I was simply a conduit that brought to them options to think about. When people really feel like it’s their idea and their model that’s changing, then they will go full speed ahead. They’ll be excited about it. SHN: Choose one artist, scientist, thinker, entrepreneur, or other person living or dead to help change the senior living industry for the better. In only a few words, who are you choosing and why? Ribar: Steve Jobs is somebody who saw beyond what people thought that they needed, and he created products and services that people gravitated to because they were something they hadn’t thought about. That level of innovator who just has an ability to understand the customer and to develop things beyond what the customer thinks they need, that is senior living. Another person is Taylor Swift. If Taylor Swift did her concerts and her songs from senior living communities and told people about how cool of an experience it was with residents and sang all day about senior living, we’d get pretty good exposure and build our reputation that way. Jobs innovates, and then Swift’s going to sell it for us. Learn more from Changemaker Brandon Ribar Don’t forget there are more insights from Brandon Ribar — read his interview with SHN. If you’d like to explore the Changemaker interviews we’ve highlighted recently, visit our blog home page and social...

Affordable housing may very well be the most complex component of the multifamily rental housing industry. Its regulations under federal, state and local programs are challenges that require expensive training and years of professional experience to master. Web developers using a computer together in a creative office. Two business people working on a new software developing project in an office. Given the complexity of doing business in affordable housing, it’s no wonder many organizations choose to contract with third-party compliance vendors such as Yardi RightSource. Chris Voss, Yardi vice president of affordable housing, founded RightSource in 2006. His company found its way to the Yardi family in 2020, creating a unique opportunity for Yardi clients to easily add compliance expertise to their team without having to recruit, hire or train new employees. “I’m proud of the team we’ve built and the services we provide. The numbers show RightSource is not only a successful product for Yardi, but is creating tremendous value for our clients. It’s truly a win-win as our client list grows and we deliver on our promise of reducing the cost and complexity of compliance for affordable housing providers,” says Voss. Let’s take a look at some key metrics to learn more about how RightSource creates value for its clients. Note: You’ll see the term “file” come up a lot in these stats. A file, in this case, means all of the documentation that a household must provide to an affordable housing provider to qualify for a unit. Files are the backbone of compliance as they are audited and reported on throughout the residential lifecycle in affordable housing. 24 hours In general, RightSource advises clients that a file submitted for review will be returned within 24 hours. That’s a stark difference from relying on in-office team members who may or may not be up to date with current regulations, or who may lack industry knowledge to make a truly informed decision of completeness within such a short period of time. AAMCI, a Yardi RightSource client since 2020, attests to the timeliness of file reviews. “RightSource delivers fast file reviews within 24-hours or less. That commitment and reliability helps us fill units faster with the confidence of knowing the data used to approve the file matches our records in Yardi Voyager,” said Deedra Burroughs, AAMCI chief financial officer. 220,000 files, annually Affordable housing providers submit approximately 220,000 files for review every year. That’s as of July 2024, and the number continues to grow. 10 minutes On average, RightSource auditors can actually complete a file review in just 10 minutes! Leveraging proprietary technology that sorts files, automates financial calculations and digitizes file data, the RightSource team and its decades of combined experience completes reviews with impressive speed. 1,900 files, monthly RightSource’s most active client submitted nearly 2,000 files in a single month last year. Imagine how many staff resources that would have required if completed by an in-house team of housing specialists instead of contracting with RightSource. Complete files in less than 1 week On average, it takes three RightSource reviews, each returned to the client usually within 24 hours, before an affordable housing file is determined to be complete and compliant with all applicable federal and state program mandates. If an applicant household can resolve file deficiencies quickly, they’re likely to be certified to live in a unit in less than a week. That’s a fraction of the time many affordable housing providers spend qualifying households without RightSource. Nearly 500,000 units RightSource clients own and operate nearly half a million affordable housing units. More than half of those fall under the Low Income Housing Tax Credit program which is overseen and run by housing finance agencies in all 50 states. RightSource keeps forms current for its clients for LIHTC programs and continuously updates them as each state makes programmatic changes. HUD 50059 units total more than 130,000, and...

Most people realize that carbon emissions come from heating, cooling and lighting buildings, houses, roads, bridges and other elements of the built environment. But there’s another significant source of carbon whose environmental implications might be less visible but no less urgent: embodied carbon, which comes from the extraction, manufacturing, transportation, installation and disposal of materials such as steel, concrete, insulation and drywall. Buildings account for about 39% of global energy-related carbon emissions, with about 28% coming from operational emissions and 11% from materials and construction. For new buildings, embodied carbon emissions typically equal about 20 years of operating emissions. With the world’s building stock expected to double by 2060 – the equivalent of adding an entire New York City to the planet every month – the World Green Building Council calls managing embodied carbon a “significant yet often understated role on the path to net zero,” with “the built environment sector [having] a vital role to play in responding to the climate emergency, and addressing upfront carbon is a critical and urgent focus.” “Reducing embodied carbon from construction materials is essential to effectively addressing climate change,” adds the U.S. Environmental Protection Agency. Evaluating the level of embodied carbon involves completing a whole building life cycle assessment. This process examines the quantities of materials and products used and where they came from, from sourcing through construction and use to end of life disposal. With this assessment in hand, developers can make carbon-smart choices during design, procurement and construction. The movement to control embodied carbon is growing. For example, the EPA and other federal agencies have formed a Buy Clean Task Force that encompasses 90% of federally financed and purchased construction materials. State and local governments along with private sector institutions have adopted similar initiatives. The Inflation Reduction Act of 2022 also provides grants, tax incentives and loans to procure low-carbon materials for construction and renovation projects. “Finding creative ways to reuse existing buildings is an increasingly important strategy for reducing embodied emissions. The urgent need to reduce greenhouse gas emissions in the short term means that the calculus for saving rather than demolishing an existing building has changed and is now weighed much more heavily against demolition,” according to AIA California, an 11,000-member advocacy group for architects. Benefits of attention to embodied carbon include presenting more marketable buildings for buyers, lessees and investors to whom a building’s climate impact is important.  Steps that can reduce embodied carbon include: Focusing on high volume materials, since between 50% and 75% of embodied emissions typically come from the concrete and steel in the foundation and structure. Renovating and upgrading buildings where possible, especially the foundations and structure where most of the embodied carbon lies. Seeking out recycled content materials; the embodied carbon footprint of new steel and aluminum can be five to six times that of high recycled content. Salvaged materials such as brick and wood typically have a much lower embodied carbon footprint than newly manufactured materials. Global business consultant firm McKinsey & Company says, “Open data and collaboration across silos are going to be key, and the technology the industry uses to measure and reduce the environmental footprints of buildings is starting to reflect that. With new models of collaborative solution development powered by connected data, it may become possible to cut GHG emissions dramatically in less than a generation.” Yardi is a real estate technology leader and ENERGY STAR® Partner of the Year Sustained Excellence winner awarded by the EPA and the U.S. Department of Energy. See our comprehensive solutions for managing costs, consumption and reporting across a...

Children thrive when supported by a strong family and community throughout their lives. Carpinteria Children’s Project (CCP), a Yardi-supported nonprofit, has been a beacon of hope in our community since its establishment in 2009. With a focus on diverse programs and services, CCP has actively supported successful children throughout Carpinteria, Calif. The organization’s local knowledge and expertise have been crucial in addressing the Carpinteria families’ unique challenges, ensuring its support remains relevant and effective. The Family Resource Center (FRC) serves as the heart of its network, providing families with essential support and managing referrals to and from partners. The FRC offers diverse programs and services by harnessing the power of family as a child’s first teacher and advocate, including parent education classes, child development activities, and support groups with a warm and caring approach. CCP is a dedicated team, along with its partner agencies, that collaborates to address families’ holistic needs. From coordinating with other social services agencies to its Promotoras de Salud program, it provides comprehensive support for family well-being. Its Early Childhood Education program offers care for children ages 18 months to five years old, ensuring a well-rounded support system for families. “From outdoor classrooms to dual language immersion programs, we provide a nurturing environment and strong foundation for children to succeed in the rest of their educational journey,” said Ari Rodriguez, director of development for Carpinteria Children’s Project. CCP strategies for future success include clearly defined organizational purpose, programs, impact, and delivery for programs that suit the community’s needs. Additionally, CCP will maintain financial stability and sustainability and support CCP’s board, leadership and staff teams. Funding from Yardi has allowed CCP to invest in programs and immediate support that mitigates toxic stress from Adverse Childhood Experiences (ACEs), reduce domestic abuse, and increase the likelihood that children thrive academically, physically and socially. “We are grateful for Yardi’s support these last four years. $10,000 gifts have allowed us to continue our services during the pandemic and continually enhance/improve the services we provide in response to the community’s growing needs,” expressed Rodriguez. Ashley’s Story Ashley is a young mother with a toddler and a baby. The Carpinteria Health Clinic referred the family to the Carpinteria Children’s Project. During a routine postpartum screening, Ashley reported she had experienced abuse, both as a child and later from a previous partner. A Family Resource Center coach met with Ashley immediately after her doctor visits, establishing a warm connection and offering the opportunity to participate in a few structured visits together to address strategies for mitigating toxic stress. The following week, Ashley visited the Family Resource Center to meet with a family advocate coach to assess her short- and long-term needs and make an action plan. The coach also connected her with referrals for a few items that needed support. Ashley has joined the Parents as Teachers program, which means she will also receive a series of home visits focused on helping her understand and practice her role in child development and literacy until her youngest is four years old. This same coach will continue to follow up with Ashley to ensure she’s meeting the goals she set for herself as part of her long-term plan, which includes pursuing additional education. She’s already completed an application to qualify for a childcare scholarship for her older daughter. Volunteer Opportunities Carpinteria Children’s Project offers several volunteer opportunities in its monthly food bank, at various fundraising events and in the classroom. They also plan special projects for groups or teams. If interested, reach out to Ari Rodriguez at [email protected]. “Even though Carpinteria can seem close, accessing Santa Barbara-based services can be very difficult for our families without cars. Having CCP as an immediate source of support and a connector to additional resources makes a huge difference to families,” explained Rodriquez. Find future non-profit profiles at https://www.yardi.com/blog/category/giving. Yardi is Energized for Good! Visit www.yardi.org for more about our...

It’s time to introduce the next batch of 2024 Changemakers — senior living visionaries who are shaping the industry as we know it. Senior Housing News (SHN) has conducted thorough interviews with each of this year’s honorees, including the honoree we’re spotlighting today: Franklin Farrow. As the CEO and co-founder of Morning Pointe Senior Living, a Yardi senior living client that’s been in the industry since 1996, Farrow knows all about driving impactful change. In his conversation with SHN, Farrow shares how the company’s start still impacts how it operates today — as well as how he envisions Morning Pointe evolving in the future. Hear from Changemaker Franklin Farrow SHN: How have you changed as a leader since starting in this industry? Farrow: Our company was co-founded by myself and Greg Vital, who’s the president, 27 years ago in 1996. We each brought attributes and experiences, time, and talent to the table. He’s 15 years older, and so he had a different network of people than I did at the time. We blended our talents and experiences to launch the company. At that time, I was more capable of tasks and completion of thoughts and ideas. He was the more entrepreneurial leader having been in the business world in advance of me. To answer the question, I’ve transitioned from being more of executing the completion of the ideas that were generated to more of generating ideas and having others follow through on them. It’s been a metamorphosis of me, and I think this is true for any young professional who grows through any industry, that they are advanced because of their capacity to complete projects and they start leading others to help them complete projects, and then, ultimately, they start thinking and leading concepts and philosophies for others to complete and finalize and implement. I’m playing more of a top senior manager, owner role, setting larger vision, setting larger goals, and then, because I was involved in tasks and details, I’m able to articulate to them what I think the scope and capacity of the project is and make sure they have the resources, but don’t have to physically roll up my sleeves as much, although I enjoy that part. Also I have to caution myself that my time is more valuable being visionary and thought leading than task completion. SHN: If you could turn the lens back at yourself, what sort of changemaker do you think you are? What area do you think you’re a changemaker in? Farrow: I would say if you were to interview my senior management team who hears me pontificate and try to set direction, I think they would tell you that I do try to think through the mind, eyes, and feelings of those who are sitting in various seats, the seat of a regional operator, the seat of a senior manager, or the seat of a business office manager, or even a resident care aide. I’m constantly trying to shape and form the way we conduct our business, and I often use the word psychology. I’m not a psychologist. However, I’m constantly thinking, “What motivates a regional vice president or what motivates a nurse on the floor? What environment are they looking to operate in? How do they want to be treated?” I’m also trying to weave in principles of standards of conduct, ethics, and standards of the golden rule of doing to others. Not only are we trying to operate from the viewpoint of those in the seat or hot seat of those various capacities and roles, I’m also trying to say, “Let’s just do things because we want to be decent, honest, and upright standing people too, not just the pure business robotics of things.” I host a standing Tuesday morning session, where anyone in the company who can get away for 15 minutes can come and listen to an...

Hydrocephalus is a neurological brain condition that, currently, over one million people in the United States live with, and one out of 770 babies develops each year. Hydrocephalus Association (HA), a Yardi-supported nonprofit, brings the community together virtually and in person through WALK and community networks. Established in 1983 in Bethesda, MD, it supports those in need, including patients, caregivers, and physicians. With an extensive list of neurosurgeons in its directory, it offers a vast library of resources that span from basic information about hydrocephalus to guides for teachers. In addition, HA provides a mobile app, HydroAssistTM, to patients and a patient-powered registry to collect essential data for researchers studying hydrocephalus. Currently, the Hydrocephalus Association is in the middle of a three-year strategic plan: Find and Engage the Hydrocephalus Community Fund and promote high-impact research to advance care, treatments, prevention, and ultimately finding a cure for Hydrocephalus Support and advocate for those impacted by hydrocephalus at every age and stage in life Improve the care and management of hydrocephalus patients by the medical community Funding from Yardi helps HA meet all of these goals. From funding the talented staff needed to execute its strategy and run programs to the impactful research that is changing the future of Hydrocephalus. Hydrocephalus Association’s key component to its success is its strong and committed Board of Directors and the devoted and skilled volunteer force that partners with staff to run its programs. Most notably, all its 40+ WALKS nationwide are led by volunteer leaders with minimal staff support. “Intense gratitude” is how Carissa Bentley and Melissa Arato, co-chairs for the Long Island WALK to End Hydrocephalus, reacted to Yardi’s support. They continued, “While every supporter matters to our progress, committed, long-term contributors such as Yardi help us get even farther and inspire other individuals and organizations to give however they can.” Return on Investment Over the last 14 years, HA has invested more than $14 million in hydrocephalus research. Its funded scientists and clinical networks have secured an additional $74 million from the National Institutes of Health (NIH), Department of Defense (DOD), and other foundations for a 500% ROI! Volunteer Opportunities The Hydrocephalus Association always seeks volunteers to help throughout the year or during WALK events. Please get in touch with Carissa at (646) 235-1419. “These volunteer partnerships are core to HA’s success, helping us to stretch every dollar and contributing to furthering our shared mission,” they said. The next WALK for Long Island is: Sunday, Oct 6, 2024 Starts 9:00 am Belmont Lake State Park North Babylon, Exit 38 Southern State Pkwy NY 11704 Advocacy is critical for HA to continue and increase government funding of hydrocephalus research. Learn more and sign up here. Find future non-profit profiles at https://www.yardi.com/blog/category/giving. Yardi is Energized for Good! Visit www.yardi.org for more about our philanthropic...

The Canadian multifamily rental market is undergoing a revolution. To make informed decisions, staying updated on the latest trends and preferences is crucial. Unfortunately, most of our current industry data is outdated and limited, which can hinder effective planning and management for housing providers. This is why new, comprehensive data like the 2023/2024 Canadian Multi-Residential Marketing & Leasing Snap Shot Report, conducted by simplydbs, is an invaluable resource. This report encompasses data from two surveys, featuring responses from 20,000 tenants and housing providers representing 400,000 units across Canada. This report reveals significant disconnects between what renters want and what housing providers are offering. Bridging the online gap between renters and providers One of the most notable findings from the report is the gap between how renters and housing providers view online property listings. While the industry ranks internet listing services (ILS) as the top choice for marketing, prospective tenants overwhelmingly prefer property-specific websites (PSW). According to the report, 92 percent of tenants said that a PSW is essential or nice to have, making it their number one preferred online touchpoint. Up to 76 percent of tenants of tenants stated that ILS sites are still important for them during their rental process. Another critical area is response times. The report found that 87 percent of renters are comfortable with a response time of up to 24 hours for prospect inquiries. This timely communication influences their decision to select a unit or property and their desire to stay there. To effectively address this disparity, employing a 24/7 omni-channel chatbot on a website can significantly free up onsite staff, allowing them to focus on higher value tasks such as assisting with in-person tours and applications. Growing fraud concerns Fraudulent rental applications are a growing concern across Canada. Applicants providing false information, like fake references or altered income documents, contribute to this issue. The report reveals the most alarming consequence: bad debt from unpaid rent due to fraudulent applications. The rate itself is rising, with 41 percent of housing providers reporting a one to ten percent increase and 14 percent indicating an 11-30 percent lift. This emphasizes the need for robust identity verification processes to mitigate fraud risks before applications are even considered. Embracing digital solutions The digital transformation of the rental industry is well underway, with residents increasingly expecting digital applications and services. The report shows that 88 percent of tenants use their building app to create and track maintenance requests, and 72 percent want an app to receive package delivery notifications. Once these apps are available, residents actively use them, underscoring the value of integrating digital solutions into rental communities. Adopting mobile technology also benefits your staff, expedites rental turns, and elevates rental revenue. Understanding the disparity between renters and providers In an industry that relies heavily on accurate and timely information, having access to up-to-date data is critical for mitigating risk and ensuring long-term success. This is where simplydbs comes in. simplydbs specializes in collecting and analyzing real estate data to provide actionable insights that drive better decision-making for housing providers. Their expertise ensures that real estate professionals have access to the latest trends and preferences, enabling them to adapt to current market demands and enhance resident and employee satisfaction. Narrowing the gap The 2023/2024 Canadian Multi-Residential Marketing & Leasing Report exposes the disconnects between renter expectations and experiences. By addressing these gaps, housing providers can stand out from the competition and attract, convert and retain quality tenants, ultimately enhancing resident satisfaction and improving overall operational efficiency. For a deeper dive into these findings, download the snapshot report. When searching for solutions, consider a tech partner with a long-standing presence in the market. Solutions that streamline creating property-specific websites, enhance online communication, prevent fraud, offer tenant apps and manage reputations can be incredibly beneficial. These tools help landlords provide better services, improve tenant retention and ensure smooth operations. Let’s bridge...