Becky Sanvictores

Yardi Leadership Series

By Leah Etling on Jun 23, 2016 in People

After nearly 20 years as a Yardi employee, Becky Sanvictores has a deep perspective on how we can best serve the many types of clients who use Yardi software daily.

“We earn trusted relationships with our clients by focusing on their needs. Our goal is always to establish a positive environment where Yardi employees can work with clients to implement innovative solutions,” said Sanvictores, who serves as a vice president in Yardi’s Client Services Division, with a focus on the multifamily product suite.

“We never rest in enhancing and broadening the solution to help our clients grow and gain efficiency. We work to be partners in their strategy to be successful and grow their business.”

In the late 1990’s, Sanvictores started at Yardi as an account manager.  Her job during college was at her alma mater, the University of Nebraska, where she worked on preventative maintenance, focusing on building systems. She is a renaissance woman: a published poet, she loves hands on projects and grew up dismantling engines in the garage with her dad.

Like most long-time employees, her journey at Yardi has taken many paths. They have all touched on customer support, about which she is passionate. As a company, Yardi places a focus on supporting its clients of all sizes around the globe.

“We are committed to excellent service – understanding and being responsive to our clients’ diverse needs,” Sanvictores said. One of the changes she has observed at Yardi in her time at the company is the development of multiple ways that clients can connect with support resources. In addition to traditional in-person trainings, there are now a full deck of digital and on-demand options.

“We provide innovative and quality training to our clients. We have multiple options – on-line training webinars, classroom training, customized on-site training, and hundreds of on-demand videos and manuals on our Client Central website. In addition, our eLearning product provides a training environment where clients can take advantage of courses designed by Yardi and develop a solution that fits their unique needs.”

Strong personnel is a key part of successful support, she emphasized.

“The success of our exceptional customer service is thanks to our employees. They are dedicated, talented, and innovative. They are strategists and problem solvers who epitomize team work with clients, with their own team, or Development, Cloud Services, Sales, Marketing – we really are one big team! Above all, Yardi employees respect our clients and one another.”

We asked Becky to summarize the many different ways that clients can make use of Yardi’s technical support channels. She provided this detailed list – bookmark it for the next time you need to give us a call.

Yardi Support Channels

1. Live Response Line: Clients can call our 800 number (800-866-1124), press 1, and speak directly to a technical support representative.

2. Account Management: Clients in the process of implementation and consulting practice clients have a named account manager that can be contacted directly via phone or email.

3. Client Central Support: Clients can log into the Client Central portal and enter support requests directly to their support team queue. The queues are constantly monitored and requests are addressed as quickly as possible.

4. Client Central Self-Help: clients can log into the portal and access self-help videos, product manuals, release notes, and knowledge base articles.

5. Know Your Team: Team Leads and Managers email contact information for technical support teams, representatives, and managers, including cell numbers, on a regular basis.

6. Training – We want clients to receive the full benefit of their Yardi Suite with multiple training options for new employees, new products, advanced features, and best practices. Online webinars, classroom training, onsite customized training, and annual conferences and forums are unique ways to train.