Sky’s the Limit

Tech delivers high quality care

By Lee Ann Stiff on Jun 14, 2018 in People

“We use our Yardi platform to accomplish everything. It works for us,” said Joenita Turner, senior application support specialist at Silver Sky Assisted Living. Silver Sky Assisted Living and Silver Sky at Deer Springs are Nevada HAND’s two communities for seniors who need some extra help.

The communities offer comprehensive services including meals, onsite caregivers, 24-hour nursing and medical support along with a full calendar of activities. To ensure the most efficient operations so that its residents get the best care possible, Silver Sky relies on fully integrated and cloud-hosted software solutions from the Yardi Senior Living Suite including Yardi Voyager Senior Housing, RENTCafé Senior Living, Yardi Senior CRM and Yardi EHR along with Yardi Maintenance and Yardi eLearning.

Turner started out as a property manager before switching over to her applications role at Silver Sky. “I know how things work from the front office to back end administration,” she said. The company recently went through a rebrand, which included adding RENTCafé Senior Living to offer a range of convenient online services to its residents and their families.

Succeeding with online services

RENTCafé Senior Living is built into the Voyager platform and through online portals it allows residents and their families to manage healthcare information, make payments, communicate with staff and submit service requests.

“Out of state family members can log in to make payments, view health records and submit maintenance requests — which saves them time so that when they visit, they can focus on being with their loved ones. Our residents have been excited to enroll for online services, and we’re expecting an at least 80% adoption rate,” Turner said.

Silver Sky’s staff is also enjoying the benefits of online services and electronic transactions. Turner added, “Our accountants love it, because it cuts out a lot of work for them. They don’t have to do anything when residents and their families pay rent online now. And, we get the funds quickly.”

As for maintenance, when a resident or family member submits a service request online, a notification is sent instantly to the assigned technician’s phone. Turner said the maintenance team loves this functionality. “It’s so easy for our maintenance techs to get these electronic notices when service is needed — they don’t have to complete any paperwork.”

Soon the company will also direct resident and family communications through RENTCafé Senior Living’s portal. Silver Sky’s activities director is already using it to post community events to replace what Turner called an old and overly crowded calendar.

For marketing efforts, RENTCafé Senior Living provides attractive and easy-to-use community websites that are connected to the corporate website for seamless information exchanges. “Everything talks to Voyager, which is such a plus for our operations and makes life easier for us,” Turner said.

Gaining benefits from going paperless

Turner said Silver Sky’s goal is to go paperless across the business and it has currently reduced paper use by about 40%. Before adopting Yardi Senior CRM to automate customer relationship management, Silver Sky was using paper assessments. “With Yardi Senior CRM, once a prospect makes contact either through the website by email or by phone, they are tracked and responded to every step of the way,” Turner said. Silver Sky is looking forward to using e-signing for leases and documents in the future to create even greater paperless efficiencies.

Optimizing care with mobile tools

Silver Sky has provided its medical staff with tablets so they can take advantage of the mobile tools provided by Yardi EHR, an electronic health records platform integrated with Voyager. According to Turner, “Yardi EHR is helping us go paperless, and the mobile app is a tremendous upgrade for our care team. Our med techs and nurses enter patient notes as they visit each resident, and it gives them more time to chat and build better relationships. Sometimes, a conversation with a resident can really help them.” Turner added that thanks to the Yardi EHR mobile app, there’s no more paperwork to create stress or cut into the quality time Silver Sky’s med staff spends with residents.

Not only does Yardi enable Silver Sky to deliver the best quality care to its residents and the best tools to its staff, but it also enjoys great customer service from Yardi for its software solutions. “I haven’t experienced a single bad attitude among the customer support team at Yardi – they are always so patient and helpful no matter the time of day, which is wonderful. We have a lot customizations in our database, and I’m focused on making our platform the best it can be,” Turner said.

Learn more about Yardi’s single connected solution for senior living.