Yardi’s Rob Teel, senior vice president of global solutions, and Todd Huebsch, vice president of commercial sales, discussed key trends in the commercial real estate industry in interviews at the recent Realcomm and IBCon conferences. Excerpts follow. Q: What are some key shifts that you’re seeing in commercial property management? Huebsch: From an enterprise platform standpoint, software products historically have been developed for people in back office operations such as accounting and property management. Now we see the emphasis rapidly changing to the front office—people in the field who are managing leases, construction projects and facilities. Enabling that move is a series of mobile apps and role-based tools that simplify tasks and help front office people do their jobs faster, easier and more efficiently while seamlessly connecting to the back office. These new capabilities speak to reducing risk and increasing asset value Q: What is Yardi’s primary focus area at present? Teel: There are three. One is Yardi Elevate, which, in contrast to the traditional chief financial officer focus of property management software, is tailored to a chief operating officer whose direct reports might include the leaders of leasing, asset management, construction and facilities management. Another key focus is energy management, which addresses the needs of COOs and chief engineers who are looking to reduce consumption and expenditures and boost sustainability. Yardi has made five acquisitions in three years in this area and it’s one of our leading long-term strategic visions. And coworking has gone through a revolution in the last two years. Today about 1% of commercial offices in the U.S. are tagged as coworking space but we think it might go to 5-10% in the U.S. and globally within a few years. We made two acquisitions that brought us the Yardi KUBE...

With 2017 drawing to a close, we’ve been thinking about the future. The current year’s tech trends have been big and impactful, with artificial intelligence topping the charts. How about 2018? Most likely, technology is set to focus on the internet of things (IoT), artificial intelligence and machine learning. The Internet of Things Pretty much everyone has heard about IoT as it can be found in almost any industry now. You must have noticed that everything is becoming ‘smart’. In your car, at home, in the office, or shopping—there’s smart technology everywhere, ready to collect data and connect to other devices in order to assist you with your tasks. Gartner states that by 2020, a quarter of a billion cars will be hooked up to the internet. No doubt the trend will continue to progress in 2018 and even expand to areas outside of those mentioned above. Artificial Intelligence Pretty much anywhere you look—tech conferences, development and discussions, AI is at the forefront. And rightly so as it’s no easy thing to have computers able to learn in much the same way as humans do. Behind its extraordinary advancement is the incredible explosion in data—the more data an AI system has, the faster it can learn and the more accurate it becomes. It seems like humanity is on a path without a return alley. Machine Learning This technology has already swept every platform into its net. All developers want to make life and software more intelligent and advanced. It will replace all those mindless, repetitive and time-consuming tasks, precisely what technology should do. We already have some automated processes, decisions, functions and systems, carried out by algorithms or robots. Machine learning is the next step and ever more industries will be impacted by it—truck...