The demolition of a decrepit public housing project in Annapolis, Md., is making way for new memories and a brighter future for families. The project is six years in the making and will boost the quality and quantity of affordable housing in the city. New growth in Annapolis Yardi client Pennrose recently broke ground on the Newtowne 20 project. The redevelopment site will be home to 78 much-anticipated affordable housing units. Families can choose between one-, two- and three-bedroom floorplans. Most units will surround a central garden while others stack the perimeter. A 3,500-square-foot community center, basketball court and playground accentuate the property. “Through persistence and determination, we have reached a great milestone in the rebuilding of this great community,” said Melissa Maddox-Evans, Executive Director/CEO of the Housing Authority of The City of Annapolis during the virtual groundbreaking ceremony. “We thank all of our partners for their hard work and support as we move forward with the construction phase. We are glad our residents will be able to have this opportunity for a new start for themselves and their families.” Patrick Stewart, Regional Vice President at Pennrose said, “We’re excited to continue our partnership with HACA as we transform outdated public housing into a vibrant, pedestrian-friendly neighborhood with high-quality affordable housing, community amenities and open green space.” He continued, “Today’s milestone brings us one step closer to completing this full-scale revitalization and welcoming residents back into their new, modern homes.” Neighborhood revitalization offers new opportunities to existing residents The site of Newtowne 20 is the former home of 810 Brooke Court, a public housing project constructed in 1971. After more than 50 years, the site is receiving a new lease on life with high-quality, energy efficient units. Existing residents of the neighborhood will benefit from...

As a company grows, it can be challenging to maintain a personal connection with the communities that it serves. When two international chains and a national housing provider behave like good neighbors, communities take note. CVS, Walgreens and EAH Housing have teamed up to provide in-house immunizations for seniors and other vulnerable groups. Rapid changes in senior living communities Seniors have faced unique challenges during the pandemic. To protect vulnerable residents, senior housing providers were required to cancel conventional family visits, group excursions and most daily outings. With ample creativity, staff members helped seniors thrive during quarantine. But undoubtedly, seniors missed time with their families and trips outside of the community. Additionally, seniors had to embrace technology in new ways. Seniors are a tech savvy bunch, and technology adaptation comes with health benefits. The new approach to health care, however, replaced many in-person office visits with telehealth options. Seniors again found themselves on unfamiliar terrain. The COVID-19 vaccine could save lives. It would also provide a safe way for seniors to resume a somewhat normal lifestyle. But with cases on the rise, venturing outside of their communities to access the vaccine posed risks of its own. Senior housing providers such as EAH Housing sought means to bring vaccinations to residents. CVS, Walgreens, and the Center for Disease Control (CDC) answered the call. Walgreens and CVS answer the call to serve seniors Yardi client and affordable housing provider EAH Housing recently announced that residents are receiving Pfizer-BioNTech COVID-19 vaccinations. The initiative is part of an immunization clinic provided by Walgreens and CVS. Residents and staff of Reflections at Barbara Ann in North Hollywood were among the first recipients of the vaccine in January. This month, the site completes the second dose of the program. Reflections...

In the States, we’ve imported several great things from Sweden. Flat-pack furniture makes our rentals feel like home, and True Blood wouldn’t be the same without Alexander Skarsgård. But if you haven’t considered how Swedish imports could improve the quality and availability of subsidized housing, now is the time. The value of inexpensive housing Per a recent survey of 200 metros around the world, 90% of cities are considered “unaffordable.” Average housing prices are more than three-times median incomes in most neighborhoods. In the U.S. alone, The Harvard Joint Center for Housing Studies reveals that 38.9 million households are cost-burdened, spending more than 30% of their income on housing. For low income households, affordable rentals are hard to obtain. In the U.S., there are roughly 36 available affordable units for every 100 extremely low-income renter households. The National Low Income Housing Coalition reports a shortage of 7 million affordable rentals. The National Multifamily Housing Council and National Apartment Association (NAA) express a need for a more conservative 4.6 million new units by 2030. As city planners seek development and housing strategies that offer efficiency, quality and returns, they may find inspiration in Sweden. The BoKlok method could bridge the gap between what cities need, what cities can afford and what low-income renters can pay. Affordable housing, Ikea style BoKlok, a joint venture of Ikea and Swedish construction company Skanska, has successfully completed 11,000 homes throughout Sweden, Finland and Norway. The portfolio includes a senior housing collaboration with Queen Silvia of Sweden. BoKlok brings the IKEA model to senior and affordable housing. The company keeps prices low by focusing on high volume and complete supply chain management: it controls land acquisition, product development and manufacturing. Large volumes and ample repetition facilitate fast turnarounds and low production costs. The venture also controls...

How do you reduce the costs of compliance such that affordable housing properties are more attractive to investors, easier for residents to find and qualify for, and less expensive to manage? That’s a question Chris Voss has spent the better part of 20 years answering, and he may just be on to the solution. Chris is Yardi’s vice president of affordable housing and PHA Sales and is the founder or RightSource, the newest addition to the Yardi family. A natural entrepreneur, Chris attended college on the east coast and focused his studies on economics. While there, Chris did some web development work for members of congress, an experience that helped grow his familiarity with emerging online technology. After college, Chris was hired by a consulting firm in Washington, D.C. that supported affordable housing developers and operators. Like many affordable housing professionals, Chris found himself unexpectedly in the industry, but soon realized a passion for its mission and processes. “I joke that growing up I wanted to be a doctor right up to the point that I realized I probably wasn’t patient enough to complete four years of medical school. However, my career does give me some of the experience I was looking for. I’m able to help clients realize their long-term operational goals by diagnosing their challenges and solving them with improvements to technology, processes, and people. So, while I’ve come to terms with not actually becoming a doctor, I have the sense of purpose and fulfilment of helping affordable housing organizations operate with a greater sense of health,” says Voss. The sole focus of the consulting firm Chris worked for in the early 2000’s was support of clients implementing Yardi Voyager. Chris describes his consulting career as a deep dive into affordable housing...

Through the best and the worst economic times, affordable housing has emerged as a stable sector. The demand for affordable housing continues to rise while creative private partnerships deliver fresh capital to fill the pipelines. With those conditions aligned, affordable housing is an investment that can weather turbulent times. Enduring investments  Multihousing News reports a continuing upward trajectory for affordable housing demand. The current pipeline is insufficient to fill the current need, and if recessionary conditions prevail, the demand for affordable housing will continue to drastically outpace supply. While demand may pique investors’ interest, alone it is not enough. Affordable housing may prove to be more beneficial investment than other multifamily assets due to Section 8 vouchers. The rental housing assistance program creates a barrier of protection around privately-owned affordable properties. During tough economic times, Section 8 vouchers limit rent default rates in comparison to market rate housing. The benefit of investing in affordable housing extends beyond ongoing demand and security against defaults. Affordable housing leaders are positioning themselves for longevity and stability. Creative partnerships Public-private partnerships are becoming more prevalent, offering creative solutions for funding, development and property management. Individual firms as well as municipalities have come to rely on public-private partnerships during the ebb and flow of economic trends. Private firms are respected for their ability to complete projects while balancing quality and efficiency. Most commonly, private general contractors will use their connections to development and construction firms to complete projects for local governments. There are, however, exceptions to this dynamic. Yardi client Conifer Realty forged an investment partnership with Belveron Partners that allows Conifer to develop, build, own and manage properties under one roof. Conifer’s investment extends beyond a single project or portfolio to a company-level partnership that is a game-changer...

Impact Management Group, LLC has big plans for the future. The affordable housing property development and management company is set to expand its business strategy, and they have the experience, staff and investment in technology to help set themselves up for success. The new venture for Impact is into the fee management service industry. By this effort, Impact will assume property management and affordable housing program compliance responsibilities for properties owned by other parties, in exchange for a management fee. With the experience of managing approximately 1,400 affordable and market rate units across Wisconsin, Impact has a lot to offer clients. Their extensive industry knowledge not only boosts their credibility, but also serves as a valuable asset that potential clients can leverage to make their own affordable housing compliance programs more effective. Impact’s strategy to begin offering management services is to first focus on prospective clients with HUD 50059 units and properties, and then expand into management of portfolios composed of larger numbers of units, including Low Income Housing Tax Credit properties. Compliance mandates for these programs vary, and Impact’s experience will go a long way in helping its clients reduce the complexity of qualifying residents, calculating rents, managing vacant units, reporting to funding sources and more. A portion of Impact’s compliance expertise has been gained by support from RightSource. It’s expected that prospective clients will see how Impact works closely with RightSource and view the relationship as attractive in selecting a fee manager for their properties. “We couldn’t be where we are today without RightSource,” said Lisa Barkelar, vice president of Impact Management. RightSource, recently acquired by Yardi, offers compliance, consulting and training services, and specializes in serving clients of the affordable housing industry. All of RightSource’s software and services are now fully...

Imagine that you’ve enjoyed your home for decades: your kids’ growth charts are on a doorframe in the kitchen, you know your neighbors, and your favorite restaurants all know you by name and order. The neighborhood isn’t what it used to be, but it’s your home. Within a matter of years, a wave of new investments transforms your neighborhood. The cost of living increases and property taxes soar. You can no longer afford the home that you’ve nearly paid off, and you face eviction. That is the reality for many long-term residents of metro Atlanta neighborhoods. Neighborhood ascent, or gentrification, is the process of renovating communities that have experienced disinvestment. Through the process, crime rates drop, property values increase, infrastructure and services often improve. Gentrification, however, comes with grave disadvantages for existing residents including higher rents, higher property taxes, exclusion and discrimination. Yardi client H.J. Russell & Co. is an Atlanta-based firm that conducts construction, program management, and property management. It is aligned with sister real estate development firm Russell New Urban Development L.L.C. Together, they fight gentrification and nurture diverse neighborhoods through strategic projects and partnerships. Atlanta gentrification: an ongoing battle for “home” Atlanta is one of the nation’s largest cities for African Americans with 51.85% of the population identifying as Black or African American. It is also among the top 5 fastest gentrifying cities in the U.S. Several benefits come when investors support a brighter vision for a community. Unfortunately, that vision rarely implements practices that reduce out-migration and encourage long-term affordability. Longstanding residents are often excluded from the vision and priced-out of their homes. Neighborhood ascent does not necessitate segregation or displacement. With strategic planning and real estate firms such as H.J. Russell, neighborhoods can benefit from investment without ousting existing...

As the demand for affordable housing continues to rise, local governments form unique partnerships to fill the need with efficiency and quality. Three Jersey City governmental agencies and two Yardi clients have joined forces to execute Bayfront Redevelopment Plan which includes the largest mixed-income housing development in the Tri-State region.  A clean slate The significance of the Bayfront Redevelopment Plan begins with its history. The West Side of Jersey City has had it share of ups and downs. The diverse neighborhood is currently experiencing a renaissance as a wave of investors aim to highlight the beauty of the neighborhood’s eclectic nature. The new development will breathe life back into the Hackensack Riverfront, making it a thriving part of the West Side rather than a forgotten nook. Additionally, the new development will provide the neighborhood with the economic stability that accompanies mixed-income housing. Bayfront Redevelopment Plan includes the transformation of the former Honeywell Corporation building which the City acquired in 2016 for $100 million. The site, which will remain in control of the City, will boost the local stock of affordable housing from 5% to 35%. The plan is a leap forward for the neighborhood, and it is a formidable feat. Making the vision into a reality has required the collaboration of multiple entities. Mayor Steven M. Fulop, the Jersey City Redevelopment Agency (JCRA), and the Department of Housing, Economic Development and Commerce (HEDC) represent local governmental agencies. Yardi clients Pennrose, LLC, and Omni America, LLC created the joint venture Bayfront Development Partners, LLC, which will handle development and construction at the site alongside BRP Development Group. Omni: for the love of community Omni is a black-owned firm that acquires, rehabilitates, builds and manages quality affordable housing throughout the United States.  The organization, which includes...

Is it possible to shorten the fallout of an economic crisis? Researchers at the University of Maryland believe it’s possible. Preventative measures can mitigate the impact of economic downturns by creating neighborhoods that are naturally resilient to variances in economic performance. Diverse neighborhoods, researchers propose, can decrease the rate of foreclosures and sales before and after economic crises strike. What puts homogeneous neighborhoods at risk?  After World War II, planners developed neighborhoods with a single income bracket in mind. Like their urban counterparts, these planned communities segregated individuals and families based on their earning power and, occasionally, place of employment. During difficult economic times, neighborhoods that lack diversity are prone to clusters of foreclosures and sales before and after the peak of the recessionary activity. Neighborhoods that relied heavily on one employer also suffered severe spikes in financial difficulties. The homogeneous nature of these neighborhoods left them vulnerable. If one company or industry suffered, the entire neighborhood suffered as well. Neighborhoods with high concentrations of bank-owned and for-sale homes take longer to recover from economic downturns. Residents that struggled with mortgages may have postponed home maintenance in an effort to conserve resources for mortgage payments. As a result, many foreclosed homes show signs of physical deterioration. Additional damages may occur during the eviction process. Neighborhoods with high concentrations of foreclosures and sales experience the devaluation of nearby homes. Additionally, as lender confidence decreases, so will investment in the area. To create neighborhoods that are more resilient in the face of economic trouble, University of Maryland researchers suggest that developers shift to mixed-income housing models. Uncovering the economic disadvantages of homogeneous neighborhoods The study began by creating a data set that logged zoning and foreclosures across 14 metropolitan statistical areas (MSA). Researchers selected MSAs from throughout the...

Even before the COVID-19 pandemic, Antonio Marquez’ Comunidad Partners’ properties in Sunbelt markets throughout the U.S. were standouts in the affordable housing sector. Not only did they offer safe and affordable residences for families, but residents of the portfolio’s approximately 10,000 units could take advantage of after school programs, health and wellness classes, financial literacy and tax help courses, and more. Featured at a 2018 Fannie Mae conference hosted by The Atlantic and profiled in this exceptional video posted by Affordable Housing Finance, it’s easy to grasp the sense of community that Comunidad Partners created from its start in 2007 – when Marquez founded the company to invest in underserved workforce and affordable housing communities. Asked often about his “why” for such deep community involvement, Marquez says he was motivated by his family background. As immigrants and entrepreneurs, his parents Juan Antonio and Pamela instilled a strong sense of community responsibility in Antonio Jr. His father began his working life as a vineyard worker, but ultimately started one of the nation’s largest distribution networks of Hispanic foods from his garage. His son learned that with a good idea, and a lot of hard work, amazing outcomes could be achieved. After finishing his undergraduate degree at Cal Poly San Luis Obispo in California, he began exploring the multifamily industry. “I wanted to provide more than just shelter. These are living, breathing souls and families,” Marquez said. “I really boiled down my ‘why?’ to what I took for granted growing up. My parents made sacrifices and were phenomenal in terms of supporting us and providing a quality roof over our head, food on the table, a good education even though we were a low income family. My ‘Why?’ was to provide these same impactful things to...

By now, you’ve heard about low income housing tax credits (LIHTC). LIHTC can boost revenues up to 9% and offset up to 80% of project costs. But the program brings its own fair share of risks, headaches and complicated paperwork. If you’re considering this funding option for your next project, there are 4 things you should know before diving in. But first, let’s get the know more about why LIHTC is such a valuable resource. The problem: affordable housing shortage The National Low Income Housing Coalition (NLIHC) reports a shortage of 7 million affordable rentals for low-income families. Of eligible families, more than 70% are “extremely low-income households.” That means that they allot more than half of their income to rent payments. Supply growth could ease high rents and potentially alleviate financial strain on many families. Such supply growth would require investors obtain benefits from affordable housing projects. LIHTC steps towards a solution To make affordable housing more appealing, the US government has offered incentives for investors and property managers. These programs offset low rents collected from renters and make it possible for affordable housing to be profitable. The LIHTC program falls into this category. It has promoted supply growth in affordable housing more than any program of its kind. Why is it so successful? The program offers value for investors and property managers: through the state, the program provides tax credits that are sold to investors. Those credits can be used as tax write-offs. They can also be combined with other programs that may make an affordable housing project more profitable. Affordable housing developers can then pursue affordable housing as viable assets, and low-income families can secure a home. Investors have a few options from which to choose. There are two main tiers...

Yardi client CommonBond Communities entered 2020 with good news. The St. Paul-based developer reported that four transactions will create 267 affordable homes and renovate of 101 units. These additions brought the 2019 total to a record-breaking 925 housing units at an average cost of $191,000. The cost will include renovation and new construction. With the ink dry on the transactions, work on the new projects is in full swing. Bridging the gap CommonBond is the largest nonprofit developer and manager of affordable housing in Minnesota. The organization also offers self-sufficiency development programs for residents. Though the construction is monumental for the region, CommonBond CEO Diedre Schmidt admits that there is much more to be done. “We are tens of thousands of units behind in Minnesota,” Schmidt said in an interview with Star Tribune. “The support we are starting to get from employers is really critical.” CommonBond is currently collaborating with employers and for-profit developers to close the gap between the supply and demand on affordable housing in the state. New affordable housing construction in Minnesota To achieve its 925 goal, CommonBond has embarked on a series of renovations and new construction. Scott County will be the site of The Willows in Shakopee. The 60-unit community will serve people with incomes that are 50% or less than the area median income. The site addresses the dire need for affordable housing in the area which has experienced a boom in economic development: the county welcomed employers such as Amazon, FedEx, and Shutterfly but struggles to offer housing that accommodates new workers. Employees are forced to seek housing outside of the county and commute to work. About 50% of the jobs in Scott County are filled by people who live outside of the county. In Hennepin County, a...

Dorothy Day Place, owned and operated by Catholic Charities of St. Paul and Minneapolis, has made history. With 370 permanent supportive homes and 356 emergency and medical respite beds, it’s one of the largest affordable housing projects in the state. The project is also the largest public-private partnership involving housing in Minnesota history. Dorothy Day Place was made possible in part by a philanthropic collaboration between Catholic Charities and Yardi client, Dominium. New Phase, New Chapter in History Dorothy Day Place wasn’t planned as a record-breaking collaboration. With the first phase complete, Catholic Charities turned its attention to phase two in 2017. Leadership recognized that the ambitious second phase would benefit from the insight and expertise of an experienced developer. Catholic Charities contacted Dominium, one of the country’s largest affordable housing developers and a fellow Minnesota-based organization. The response of Paul Sween, managing partner of Dominium, took Catholic Charities by surprise. Sween offered to develop the second phase of Dorothy Day Place free of charge. Perhaps to Sween’s surprise, the initial request came from the bank. “We instinctively said ‘yes’ to helping with the project when our partner U.S. Bank asked us to do so simply because we knew how important it was to them,” Sween explained in an interview with Housing Finance. “We know the great work of Catholic Charities and how critical the transformation of the property would be to their mission.” Dorothy Day Place broadens the scope of Dominium’s work. Historically, the firm develops and manages affordable housing for people who earn at or below 60 percent of the area median income. The Dorothy Day Place project serves residents with incomes below 30 percent of the area median income. Jeff Huggett, vice president and project partner at Dominium explains, “Every unit...

Affordable housing advocates hail New York state’s Housing Stability and Tenant Protection Act of 2019 as a life raft for renters in more than 1 million apartments in New York City alone. Other observers, however, regard it as a minefield that will eliminate incentives for building upkeep, remove housing stock from the market, and drive away landlords and investors. A key provision of the law empowers a board to tie rent increases to an inflation-indexed percentage. Owners previously could raise rents 20% when stabilized units were vacated, with deregulation allowed when rent level or resident income thresholds were reached. Another section limits rent increases to cover only $15,000 of improvements over a 15-year period, regardless of actual costs. “New York State has taken a historic step towards a fairer housing system by reforming the rent loopholes that allowed landlords and property owners to harass and displace tenants across the State. By passing this legislation, we are finally delivering equity and justice to our clients and all low-income New Yorkers,” the Legal Aid Society said in a statement. “[The law] makes it likely that no new apartment buildings will rise. It guarantees that existing ones will decay. It will make repairs and upgrades prohibitively expensive for landlords who must eke out puny profits from properties that require major reinvestment, but where they can’t charge enough rent to pay for it,” countered New York Post editorial writer Steve Cuozzo. In July, a month after Gov. Andrew Cuomo signed the bill into law, a coalition of trade associations and building owners filed a federal lawsuit alleging that the legislation is unconstitutional. A new Yardi Matrix bulletin weighs in on the new law. “Market players say that the values of properties with stabilized units dropped anywhere between 20-40...

During the recent Yardi Forum for senior living and affordable housing, we sat down with Brandon Carter, director of information technology at Wallick Communities. Brandon has a wealth of knowledge about products from the Yardi Senior Living and Yardi Voyager Affordable Housing suites, and we were thrilled to speak with him in person. Wallick owns and manages affordable housing and senior living properties across the Midwest. More than 20,000 residents live in Wallick units. There are always more units on the way, as Wallick has experienced an average 23 percent growth annually. Wallick has worked with HUD tax credit programs for more than four decades, and has even been ranked first in the nation in affordable housing preservation. To put it plainly, Wallick is a big deal. Read on to learn how Yardi software helps Wallick achieve its mission. Q: Describe the value that Yardi products bring to your company? BC: Yardi has been a great partner for Wallick. Whatever the need, we can almost always find a Yardi product to help us fulfil it. We trust that Yardi is continuously working to develop new and exciting products to help us fulfil our responsibilities towards owners, staff and residents. Q: How does Yardi help to position your company for growth? BC: Having only Yardi software to manage makes Wallick extremely nimble and quickly scalable with growth. The Yardi platform allows us to focus on our associates and residents as we grow, instead of worrying about bringing on new technology. Q: What software challenges did Wallick face before adopting Yardi? BC: Before moving to Yardi, we used multiple pieces of software for our different business needs. That required us to spend additional time and resources bridging data gaps. It also created confusion for new associates...

If you’ve ever heard of rocker Jon Bon Jovi’s philanthropy on behalf of a Philadelphia non-profit that creates permanent housing and support resources for the city’s homeless population, that was Project HOME. The HOME stands for Housing, Opportunities, Medical and Education. It makes sense that Housing is first in the list, because many homeless advocates consider stable housing to be the most pivotal initial step to getting homeless Americans back on their feet. The organization’s mission statement: “The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.” It may sound ambitious, but it’s working. Project HOME just celebrated its 30th year and is on track to provide 1,000 units of affordable housing in Philadelphia within a few years. The organization is also a longtime Yardi client. We recently caught up with Patrick Farrell, Project HOME’s business/financial analyst, who is a passionate advocate for the non-profit’s use of the Yardi affordable housing platform. Farrell has worked on Project HOME’s Yardi platform for the last six years – the organization has used the software for about twice that duration. “Yardi is the workhorse application for us at Project HOME,” said Farrell, whose job supports the property, accounting and human resources departments of the non-profit. “It is the foundation of all of the other applications that we use throughout our business.” As the organization’s mainstay database, Yardi Voyager data powers all...

Who doesn’t enjoy back-to-back holidays, even if they are unknown outside of those who work on affordable housing? The Yardi PHA and Affordable Housing teams in Santa Barbara are furthering the trend of personalized holidays this week. The subject of their celebration? HUD forms 50058 and 50059. Forms 50058 and 50059 are often abbreviated to 58 and 59, which makes May 8th and 9th the appropriate calendar days to celebrate. But what are these forms anyway? In a nutshell, 50058 and 50059 are forms used by the United States Department of Housing and Urban Development (HUD) uses to certify eligibility for housing assistance. And, since HUD is involved, they are quite complicated. So why celebrate them? “Our 5/8 and 5/9 days are a chance to recognize the great work of our PHA and Affordable Housing teams. Sure, numbers from the form are a bit strange to celebrate. Nonetheless, it is a perfect chance to take a couple of days to have some fun,” said Gabrielle Van Horn, director of PHA support for Yardi. Will 5/8 and 5/9 become reoccurring holidays? Check back next year to find out. In the meantime, take a moment to appreciate the resources created by PHAs and affordable housing providers in your community. What better way to celebrate?...

Use of Yardi’s RentCafe Affordable Housing platform is skyrocketing. With more than 250,000 units covered nationwide, affordable housing providers, residents and applicants are reaping the benefits of online applications. Historically, affordable housing applications could be characterized as a big homework assignment. Interested households would leave a leasing office with an envelope full of papers to fill out and a checklist of things to find. Later, they’d be tracking down a photocopier for their bank statements, paycheck stubs and other paperwork. RentCafe Affordable Housing replaces that process with a self-service, online app. Applicants can work on their application when they want, and where they want. Instead of a stack of papers, applicants submit PDF’s and digital files. Files are safely stored electronically, not stuffed into a file cabinet. Rather than calling the affordable housing office, applicants can go to online FAQ’s and explainer videos to get their questions answered. Simply put: online applications are a big change and they’re creating a lot of benefits. Just how successful is RentCafe Affordable Housing in revolutionizing the process? Let’s look at the most up to date usage data from actual RentCafe Affordable Housing clients. By the numbers 683: the number of affordable housing applications created online every day, as of April 1, 2019. That’s 683 stacks of paper that don’t exist. That’s 683 (at least) applicant intake meetings that didn’t happen. That’s a lot of savings, and it’s happening 683 times every day. 78 percent: the rate of affordable housing applications that are abandoned before submission. This is a scenario where a high rate of abandonment is a good thing. By putting eligibility requirements and application forms online, applicants can self-screen themselves from the process. This statistic proves that nearly 8 in 10 do. Self-screening is a unique...

It’s no secret that high turnover rates are an industry-wide problem for property management. The revolving door leads to repetitive training and service inconsistencies. Retaining talent minimizes both problems and paves the way for success. Below are four tips for talent retention to help your affordable housing property operate smoothly. Reimagine Training When employees feel overwhelmed and under-educated, you’ve got a recipe for turnover. Minimize the risk with thorough training and easily accessible review courses. “Any organization without savvy and competent employees will face high turnover,” said Jeff Ratchford, Technical Recruiter, SHRM-CP. “Empowered engagement and buy-in starts as early in the on-boarding process as possible. Ensure that employees thoroughly understand their roles and the technology that they’re expected to use.” Online learning software enables staff to learn at their own pace. They can also review materials anytime and anywhere with internet access. Administrators gain insights from course data, which can be used to plan group reviews or acknowledge staff members that excel. Supplement online training with in-house demonstrations and hands-on opportunities. “Each new hire is different. Leadership will benefit from employee training that offers multi-faceted learning techniques,” added Ratchford. Empower Staff Empower staff to play an active role in the development of protocols. Acknowledging, addressing, and correcting current shortcoming creates a more efficient workplace. Additionally, employees remain loyal to companies that value their creativity and insights. If you don’t already have a process in place, create a space for staff to share their challenges. (It may be as simple as a custom email address.) Encourage staff to offer suggestions on how those challenges may be overcome. Review the submissions regularly. Channel the most promising proposals to the applicable leadership. Of equal importance, acknowledge each response even if it is to let the employee know...

Based in the heart of Texas, Yardi client Churchill Residential is an affordable housing provider with a focus on senior housing that works to provide exceptional customer service for its residents. We recently caught up with Michelle Bless, director of accounting, to learn how the company has benefited from its use of the Yardi affordable platform and how the Walk In Payment System (WIPS) is truly a game-changer for affordable housing providers. Michelle, tell us about Churchill Residential? We were founded in 2002, and pride ourselves on developing and operating high-quality, 100% affordable housing communities, most of which are for seniors. We’ve leveraged Low Income Housing Tax Credit funds to build 17 communities and more than 2,700 units across the greater Dallas/Fort Worth area. What does Churchill do best? Customer service is at the forefront of Churchill’s mission. Our guiding principles focus on enhancing the lives of residents, onsite staff and office employees. When we see an opportunity to make a change towards improving service, we take it. What changes have you gone through recently? We’ve achieved improvements in staff efficiency and resident services by implementing the Yardi integrated software platform. That change has helped us improve performance by simplifying many processes and improving data transparency across our organization. How does having an integrated accounting software translate to happier residents? Time savings for our onsite staff definitely benefits our residents, as the staff now has more time for personal interactions every day. As far as resident-facing technology goes, electronic payment processing is a nice perk for our residents because they can log in at any time to check their up-to-date ledger. We couldn’t offer residents that type of real time information prior to adopting the Yardi integrated software platform. Churchill just went live with...