Already big in the retail sector, mixed-use projects have become increasingly popular for office developers. Mixed-use developments can deliver accelerated lease-up periods as well as command higher rents compared with standalone properties in the same market. And that’s not all. As some commercial property sectors, most notably office buildings and retail properties, continue to face challenges post-pandemic, investors are more and more attracted to mixed-use projects. Market experts say that the experience economy’s influence on the workplace is a key to retaining talent. It’s a trend that forward-thinking office owners and developers are cashing in on by integrating office space into mixed-use environments. Read on to learn more about key attractions of mixed-use, including what investors are looking for. New development drivers In a May 2022 article on wealthmanagement.com, Nihar Shah, vice president of development at Perseus TDC, an affiliate of Transwestern Development Company, spoke about what’s driving new mixed-use projects. According to Shah, “There are several drivers underpinning a boom in mixed-use projects. One of the main ones is the interconnectivity of uses within a larger master plan. Infill locations work in areas that have amenities already in place, but mixed-use developments create a new built environment in areas that were previously not developed or were underutilized…The new uses usually become a win-win for both investors and cities as they create more housing, retail and tax revenue. But in densely populated areas, a location near public transit is often critical to a mixed-use projects’ success.” Higher average office rents Research shows that office rents at mixed-use developments lease up faster and tend to be an average 24.7 percent higher than those in the surrounding submarket. Not surprisingly, large mixed-use projects are under development across the country and many have already broken ground. From...
Lifestyle Offices
Help Retain Top Talent
Since the pandemic, companies have had to adjust to keep their customers returning. For example, movie theaters are finally starting to see box office numbers like in 2019, but how are they getting people out of their comfortable living spaces and coming to the movies? Because viewing options at home are limited, and most need more space for a 60 by 80-foot screen, IMAX theaters are growing, but smaller, older theaters cannot keep up with amenities. Sounds familiar for the return-to-office issues companies are having. Lifestyle offices have become attractive for top talent seeking a modern and progressive work environment. Let’s discuss how traditional rigid office structures and work-life integration play a significant role for talented individuals who value flexibility and freedom in their work. Lifestyle offices are the IMAX version of an office building, packed with amenities and features that support work-life integration, such as flexible work hours, remote work options, on-site childcare/dog care facilities, and relaxation areas with greenery and wellness programs. These initiatives contribute to reduced stress, increased productivity and improved employee satisfaction. Aesthetically pleasing workspaces contribute to a positive work environment. Open-plan layouts with natural lighting and biophilic design elements promote employee satisfaction. Many more extensive tech or finance companies are moving to this type of office style since they have the budget to afford the construction and high rent prices. One Brickell City Centre in Miami has done just this. Featuring sustainability and is the first LEED gold-certified commercial building with sustainable architectural features. They offer gorgeous city and ocean views from each building floor, along with flexible workspaces. Other places in New York, California and Boston have ample lifestyle offices for regional transit access, dramatic outdoor terraces, top-of-the-line security and plenty of amenities. Some offer perks for exclusive...
Arm Services
Ergonomically Sound Workplaces
The importance of proper workplace ergonomics is one thing that hasn’t changed since the pandemic’s onset – whether you’re still at home or back in the office. The concept of ergonomics – a word coined by a Polish professor in 1857 – dates to chair and tool designers in ancient Greece. Attention to workplace injuries grew in the early 20th century, as repetitive factory work increased strain injuries, and accelerated further during World War II, when the assembly of complex weapons systems and equipment required a high degree of decision-making, attention, situational awareness and hand-eye coordination. The war marked the point at which “ergonomics took a true turn into the concept that we understand today with deeper research to follow,” notes OMT-Veyhl, a Holland, Mich.-based office furniture manufacturer. By the 1980s, the ubiquity of computers in offices had led to a spate of arm, neck and back injuries. That’s because computer work tends to involve repetitive movements that place strain on hands, wrists and other areas of the body. These problems continue, in commercial and home offices. Creating an ‘ideal fit’ That’s where ergonomics comes in. This discipline focuses on ensuring correct placement of chairs, desks, monitor stands and other elements of a workstation to avoid pain; tingling or numbness in the hands, wrists or shoulders; and other afflictions. “Ergonomics is the science of establishing an ideal fit between a worker, their working environment and the tasks they carry out. Office ergonomics, then, is simply about making sure that office employees have the correct furniture, equipment and working conditions to be able to do their jobs effectively and comfortably,” says British CMD Ltd., a British power systems manufacturer. Taking the right ergonomic measures, the Mayo Clinic adds, means “you’re not doomed to a career...
Effective Waste Management
Benefits Commercial Properties
Like pest control, waste management is an unglamourous yet essential aspect of property management that, applied properly, can benefit owners of office properties, stores, hotels, restaurants and other commercial properties. In 2018, according to the U.S. Environmental Protection Agency, municipal solid waste in the country totaled 292.4 million tons, or 4.9 pounds per person per day. Of this total, about 69 million tons were recycled and 25 million tons were composted, a 32.1% recycling and composting rate. Effective waste management, including proper disposal and recycling, gives commercial property owners opportunities to create sustainable practices, improve health and safety, and reduce pollution. Understanding the amount and types of wastes generated on the premises can also help a property management company negotiate for favorable terms for waste and recycling services. Improving the organization’s sustainability can also boost a company’s image, attract quality tenants and positively engage employees. How can how facility managers, building owners, tenants and other stakeholders turn waste – which includes paper, packaging, food wrappers, cans, cardboard and paperboard, and sometimes leftovers from construction and demolition – into opportunities to improve sustainability, prevent greenhouse gas emissions and reduce costs? Here are some tips from experts including the EPA, solid waste and recycling services provider Waste Away Systems of Heath, Ohio, and Atlanta commercial waste disposal specialist Southern Waste and Recycling: Perform an assessment. Tracking the amount of recyclables and wastes hauled from your building gives important data for understanding how a waste management program is performing and identifying areas for improvement. Track your waste with ENERGY STAR® Portfolio Manager®, a free online tool for tracking waste, energy and water data for one building or an entire portfolio. EPA’s Waste Reduction Model (WARM) helps quantify waste management activities’ impact on greenhouse gas emissions. Create a team responsible for planning, designing and executing waste reduction activities. The team should set waste reduction and management goals and implement a tracking system for the company. A broad-based team is most likely to offer a variety of perspectives, create problem-solving techniques and identify more opportunities for improvement. Adopt a recycling program, the best option when waste can’t be prevented. Recycling saves energy and money, helps keep materials out of landfills and incinerators and provides raw materials for the production of new products. Look for ways to reduce the amount of waste generated in the first place by examining the purchase and use of materials like paper and metal. Prolong the useful life of products and packaging by repairing and reusing them when possible. This applies to appliances, furniture and building materials, among other things. Donate unneeded products or materials to organizations that can use them. Engage a waste analytics service that provides data about waste production patterns, and the type of waste that is disposed of. This can make waste disposal services much more efficient. Such a service can help modify waste disposal practices to reduce waste, reuse salvageable supplies and recycle valuable materials. All these tools can lower waste management costs and produce a positive environmental impact. Enhance your waste management program with prizes such as gift cards for teams that collect the most recyclables or come up with the best ideas. See how Yardi empowers real estate companies to meet energy and sustainability...
Optimize Facility Management...
Reduce costs, raise asset value
How are you overseeing maintenance operations, managing service requests from tenants, tracking work orders with technicians and extending the health of equipment in your buildings? If you’re not using automation, you’re working too hard and spending too much money. It’s also easy for important things like timely repairs and inspections to fall through the cracks. You can optimize building performance and tenant experience by using facility management software to automate preventive maintenance, property inspections and work order management. Following are best practices to help commercial operators maintain peak building performance and gain portfolio-wide oversight. Tip #1 Automate service requests through a tenant portal. Reduce manual tasks for your staff and increase convenience for your tenants with online work order requests and automated scheduling. Improve communication via email and SMS messaging and ensure tenants are satisfied with your maintenance performance. Reduce man hours needed to manually field requests from email or by phone Simplify the feedback loop through follow-up tenant surveys and promote satisfaction Tip #2 Automate notifications for incoming work orders and set rules around completion. Auto-assign work orders to technicians so they can get started quickly with all the details they need. Track work to completion and eliminate time-consuming manual processes including paperwork and phone calls. You can easily track pending requests, alerts and exceptions. Shorten work order cycles by improving communication between maintenance staff and tenants Help improve tenant satisfaction by preventing requests from falling through the cracks Tip #3 Schedule preventive maintenance and inspections without paperwork. Save time by scheduling recurring property maintenance and standardizing inspection routines. Satisfy all types of inspection requirements including annual, regulatory and due diligence. Use workflows with flexible templates to ensure that inspections cover every detail, every time. Save money and man hours by extending the...
ESG Ready
OSCRE Innovation Forum
According to Naseem Wenzel, Executive Director and Head of Real Estate Assets at Lionpoint Group, “ESG is coming fast and furious, which leaves investment managers, real estate owners and operators and service providers in a position of either being reactive or proactive.” What position is your company in? In OSCRE’s May 25 Innovation Forum, ESG: Insights to Assess Your Readiness, the panel, moderated by Wenzel, discussed what’s needed to move the industry forward. The speakers represented “a mix of perspectives from change leaders in the industry” including Chris Devine, head of client analytics, Cushman & Wakefield, Rick Ferrino, senior VP technology, Blackstone and Soheil Pourhashemi, senior VP business technology, Brookfield Properties. When asked individually about their company’s approach to ESG, the panelists touched on creating long term strategies, dealing with resource issues including staffing and training to focus on ESG and the overall need to automate data collection, analytics and reporting. The speakers agreed that evolving practices and focusing on how data flows — including real-time reporting from assets, are important initiatives. With regard to governance, the panel discussed measuring and normalizing data, creating data standards and developing organizational maturity. One speaker commented that ESG practices are integral to building a resilient business and creating value for investors. ESG is also a critical aspect of capital fundraising. For service providers, the focus is on the occupier side and how to get data standards in place, with information flowing from investors to occupiers. All the panelists agreed that automating data collection and reporting is key. Survey responses on ESG readiness In OSCRE’s recap of the session, the audience’s answers to the polling questions included these key takeaways: 53% of respondents described their organization’s level of preparedness as just getting started and 0% reported that...
Percentage Rent Model
A tool to consider
For the last year, CRE professionals have closely watched the overall economy and the commercial real estate market to monitor the effects of the pandemic. We’ve discussed the value of knowing your tenant, how the industrial market has largely remained strong and how to handle rent concessions and deferrals. One concept that has flown under the radar is the percentage rent model. Percentage rent is simply the process of applying a percentage rate, above a monthly base rent, based on the monthly income of a tenant. According to Peter Morris, principal at Greenstead Consulting Group, “this royalty is paid to the landlord to entice the landlord to consistently improve their property for more traffic flow, better co-tenancy, etc.” Morris appeared on a recent ICSC webinar to address the percentage rent model and its effectiveness in today’s market. “Percentage rent has no offsetting costs,” Morris added. He believes this is a tool that can be used effectively by both landlords and tenants. “If you can’t give all of one thing, you can offer the rest in percentage rent and negotiate it all the way down to zero,” he said. One of the keys, however, is to introduce the model at the beginning of negotiations. Because landlords are highly focused on certainty, “percentage rent is a tool that should be in every lease,” as Ivy Z. Greaner, COO at Bedrock Detroit, explained. Now, due to the Covid-19 pandemic, “landlords should implement percentage rent as the place to alleviate for all retail tenants,” she added. The general consensus is that this model does not get used often enough. Typically, in retail leases, 7% on every dollar is industry standard when gross sales reach an agreed-upon amount known as the breakpoint. However, tenants may choose to offer a higher percentage, in exchange for lower base rent or lease renewal right, if they believe their income may not rise quickly. When it comes to financing a property, percentage rent could play a role as well. “Because percentage rent is fluid and a retailer isn’t obligated to pay it, lenders don’t necessarily underwrite on it, but it does give them confidence,” Greaner said. Lenders can tie it into longevity at a site versus the odds a retailer would leave elsewhere, but the panelists agreed overall it wouldn’t move the needle on the cap rate or on the determining factors whether to make a deal. As a landlord relying heavily on percentage rent, Morris suggested looking at the market rent versus the base rent you are achieving, which will help you get a deal or justify the financing needed for another property. It may not be a driving factor in negotiations with a lender, but it could be a smart add-on to conversations. Gavin Farnam, president of retail services at Madison Marquette, said that his company has actually used COVID-19 restrictions as a driver for new deals that previously would not have been as desirable as they are now, such as open-air restaurants or gathering spaces. He said their company is doing lower base rent with increased percentage rent to incentivize business owners to create cool, trendy establishments where there is community demand. While offering percentage rent is not feasible or advisable in all instances, Morris says he uses this tool often. “In my history of doing leasing for landlords and tenants, I mention it right off the top in a quid pro quo basis in order to get a deal done,” he said. Airport retail is almost exclusively a percentage rent business. While the actual hangar space and other tenancy in the airport is traditional rent, retail establishments are driven by percentage rent and are typically very profitable due to upcharged goods (for example, $20 for a breakfast that would be $10 elsewhere). There are several factors to take into consideration, such as a user’s occupancy cost and gross margins, when negotiating percentage rent. “We...
Reimagining Canadian Office Space
More Flexible + Healthier Space
How is the commercial real estate landscape changing and how do we adapt? How will we apply those learnings to our future as a technology innovator? These questions have been on the mind of the team at Yardi Canada as well as on technology providers worldwide. Commercial asset managers require flexible workspaces and integrated technology to adapt and thrive. Those foundations pave the way for greater efficiency, resilience and human-centric design. To further explore trending implementations of destination workspaces and integrated technology, a recent “Future of the Work Place” webinar hosted by The Empire Club of Canada provided valuable insights. More equitable, accommodating and accessible workplaces It begins with considering occupant safety. Yardi Canada is an occupier of offices in Toronto, Vancouver and Saskatchewan with 400 employees across the country. In addition to following provincial COVID guidelines, we are considering the very nature of the employee-workplace relationship and how that relationship may change to promote more equitable occupant wellbeing. During the webinar, Infrastructure Ontario president Toni Rossi explains, “Can tenants make it safely to work? Once there, can they work in healthy conditions? It is not just about feeling safe in a space, because that’s personal. It’s about leaving their homes and getting to work safely, and working safely, because more people (these days) have the responsibility to care for the elderly and for young children.” For managers of all asset classes, the pursuit of equitable workspaces encourages the creation of healthier environments for all occupants, including service workers and vendors who may not have remote work options. Previously overlooked spaces, such as control rooms, could be reconfigured to accommodate worker wellbeing. With such considerations in place, large office spaces can maintain their appeal and with the right technology, they can be managed remotely. Revisiting open floor plans and measures of productivity While the pandemic has challenged the popularity of open floor plans in residential real estate, commercial landlords are experiencing greater demand on this front. Yardi Canada agrees with the panelists concluding that open concept workspaces will continue to demonstrate value for commercial tenants. Before the pandemic, tenants who opted for open floorplans were looking to drive work environments that encourage teamwork, learning and creativity while supporting social activities. These spaces continue to serve the same purposes while offering the added benefit of social distancing without feeling isolated, open concepts permit a functional and healthy use of space. The open space also encourages inclusion and wellbeing in the workplace. Tenants can provide greater consideration to their employee’s work preferences, integrate biophilic design principles throughout the office and take advantage of amenities such as wellness rooms. Panelists acknowledge that many workplaces will uphold a hybrid model of in-office and remote work options. Sarah McKenzie, independent consultant – Innovation and Future of Work observes that the “office will likely shift from a central destination for all employees to a more fluid ‘hub’. Its use will fluctuate based on the needs of occupants.” At Yardi, we are engaging with employees regarding remote work and flexible, in-office options. Multiple factors will influence our decisions, from productivity to company culture and employee wellness. Such engagement, however, paves the way for workplaces that are both client-focused and employee wellness-centred. Asset managers would benefit from innovative tools to manage such flexible workspaces, offering access to tenants as a value-added service. Foundational tools for the future Asset managers must have access to reliable data to efficiently address the unique and changing needs of tenants. There are a lot of innovative products being developed in the industry today. The first step is to implement technology to streamline and automate processes which will promote greater efficiencies, increase insights and enhance decision making. With this as a base, leadership can take the next steps to create the vision of that future workspace. Technology that seamlessly combines portfolio health, tenant risk, deal management, budgeting and construction in a single connected...
Flexible Office Space...
Technology Transition Solutions
Adaptability bolsters the longevity of any organization. Yardi commercial market experts have observed that many urban and suburban office owners are transitioning to more flexible site models. The smoothest transitions occur when they are supported by integrated technology. Brian Sutherland, vice president of commercial sales at Yardi notes, “We will continue to see a lot more flexibility in the future of office. There is increasing demand for flexible workspace. Clients seek asset management and construction products as their urban and suburban offices convert into more versatile, mixed-use spaces.” Office spaces embrace the transition to more flexible workspaces Among office spaces, suburban sites have remained steady during the pandemic. Though they were not as vulnerable as their urban neighbors, many suburban office owners are exploring flexible spaces to adapt to tenant demand. As many tenants implemented remote work policies for employees, the daily demand for office space declined. Months later and moving forward, many tenants have announced hybrid office models that permit occupants to share socially distanced workspaces on a staggered schedule. Common areas are expanding to accommodate healthy and flexible work conditions. Some urban offices are taking the shift to adaptable spaces even farther. “To leverage current conditions, owners transform office assets into mixed-use facilities including traditional offices, flexible workspaces, retail and even multifamily,” reports Robert Teel, vice president of global solutions at Yardi. Technology tools to support the transition to flexible workspaces The transition to more accommodating spaces has resulted in an increased demand for technology. Solutions for construction management provide visibility into projects and cost management as owners transform buildings to meet the changing needs of the market. Short-term leasing and space management solutions help owners drive revenue in any space while promoting occupant safety. Vendor management, vendor compliance and procurement systems...
Office Space Survey
Tenants Still Find Value
The findings of the first BOMA International COVID-19 Commercial Real Estate Impact Study reveal that the death of the office is greatly exaggerated. While many tenants are reassessing the use and the size of their physical offices, a strong majority (74%) see their in-person office space as vital to conducting successful business. The nationwide survey of more than 3,000 office space decisions-makers and influencers gauged tenant sentiments relating to COVID-19, including its impact on their business and their attitude towards the physical work environment and office space decisions going forward. It was conducted in September and October of 2020 in conjunction with Brightline Strategies, with a grant from Yardi. The study’s key findings include: 65% of commercial office decision-makers continue to see significant value in on-site business operations, particularly as it relates to collaboration, coaching and culture. The economic headwinds on office tenants are far reaching, with 33% of respondents saying they have experienced at least a 25% revenue decline since the onset of the pandemic. While a strong majority see office space as vital, 61% of respondents across all tenant sizes report they will reassess space needs. 78% approve of the response their current property owner/operator has implemented during COVID-19. 47% of all tenants say their landlord’s coronavirus response exclusively has made them more likely to renew. 77% are confident they understand how to reduce and manage risk in their physical office. At the outset of the survey, 55% of respondents said they plan to renew their leases, unsurprisingly lower than the Brightline Strategies six-year national index of 78%. However, renewal likelihood increases 11 points — rising to 66% — if properties implement operational changes including new services, features and physical spaces in response to the pandemic. This uptick indicates a true inflection point, showing that a change in operations helps assure and retain tenants. Maximization of fresh air is the “most important” measure for properties to adopt, according to tenants. Additionally, more than 40% of respondents indicated that they would pay supplementary fees for disinfecting stations and twice-daily full office disinfecting. The collective sentiment toward amenities is changing too. There is less focus on traditional built-ins, like onsite gyms and cafes. Almost half say they are seeing more value in personal relationships with their property management company/teams. “Our collective charge was to help owners and operators better understand, mitigate and proactively address emerging industry trends, shifts in workplace priorities and tenant preferences resulting from COVID-19, as well as changes in market attitudes towards the physical work environment and their impacts on office space decisions going forward,” said Robert Teel, vice president of global solutions, at Yardi. Although COVID-19 continues to be a disruptive force for the office sector and its tenants, the value of the office as a key ingredient of business success remains strong. “We have seen a steady and significant rebound in the perceived value and utility of physical office environments since the onset of the pandemic, with nearly 75% of all tenant decision-makers across the country affirming that in-person offices are operationally vital to their businesses, long-term growth and sustainability,” said Henry H. Chamberlain, APR, FASAE, CAE, president and COO of BOMA International. “As our ‘new normal’ emerges, we will become increasingly focused on the form and function of office environments in a post-pandemic world.” Explore more survey data in the BOMA International COVID-19 Commercial Real Estate Impact Study executive summary, including renewal forecasts and space reduction estimates by renewal horizon. Read the press...
Flexibility Holds Key...
For future of CRE
COVID-19 has had a jarring impact on commercial real estate in the form of health risks, stunted growth prospects, permit and construction delays, reduced income for property owners and the acceleration of e-commerce at the expense of physical stores, among other disruptions. The pandemic precipitated what global management consultant firm McKinsey & Company calls “an unprecedented crisis for the real estate industry.” What will the CRE landscape look like when the pandemic fades? For one thing, new building codes designed to limit the risk of future pandemics could affect standards for HVAC, square footage per person and amount of enclosed space. Office building tenants will almost certainly be driven “to look beyond their traditional building preferences. In this new environment, tenants will gravitate towards the properties that best solve for flexibility, adaptability, and well-being,” according to Erin Saven and Evan Danchenka of Gensler, a global architecture, design and planning firm. Maria Sicola, a founding partner of real estate planning services provider CityStream Solutions and sales and training consultant Integrity Data Solutions, believes tenants will likely make their space “more personalized and less communal – we will likely not return to all-private offices and fancy conference rooms. But all space – personal and meeting — will need to be viewed with more breathing room.” And, of course, cleanliness will command more attention than ever. Commercial Property Executive predicts that “some products and techniques that have been used in medical office buildings and in hospitals are going to be brought to the office sector,” such as microbe-resistant door handles and elevator buttons and sanitation with ultraviolet light. Amenities as differentiators Building owners and developers, for their part, would be well advised to explore “new real estate design strategies that can differentiate them from the competition and...
Opposite Outlooks
For Industrial and Office sectors
It’s a tale of two outlooks for the industrial and office real estate sectors, reported the experts from Yardi Matrix and CommercialEdge in a commercial real estate webinar presented on Nov. 11. As the end of 2020 nears, each market has a different trajectory. For owners and investors in the office sector, the full impact of the pandemic and its impact on the way employees work, especially in the knowledge and technology sectors, has yet to be unveiled. Major office properties tend to operate on long leases, so while rent remittance has been generally solid this year, as leases come to term in 2021 things could change. The big question, said Yardi Matrix vice president Jeff Adler, is what use of office space looks like in the future. One thing 2020 has taught us is that it likely doesn’t look like the old model of spending five days a week in a cubicle. “There is a re-evaluation of ‘what is the purpose of space?’ Was the purpose of that space that people got things done there? Or was it a culture purpose? If it was simply to do a task, it’s become clear that task can likely be done at home. How space is used, why space exists and why you need it in the first place is going to be reimagined,” Adler said. “What kind of office footprint do you actually need to achieve the business goals that you have?” The answers to those questions will determine the floorplans and lease terms of offices post-pandemic. Also at play: where they’re located (public transit use is still dramatically decreased) and how many workers will come to the office on any given day. Right now, going back to a 5-day office work week seems highly...
Arcadia
Expands with Yardi IM
Arcadia Management Group has expanded its use of the Yardi product line with Yardi Investment Manager. Arcadia will continue to grow its service offerings to be a one-stop shop for investment and property management operations. Investment Manager will take the investment side of Arcadia’s business model to the next level for third-party clients as well as investors and strategic partners. The accessible online portal provides a secure way for investors to retrieve investment and portfolio metrics and related documents anywhere, from any device. Arcadia will be able to automate the subscription agreement process and easily view and track all key fundraising milestones. “Investment Manager provides internal stakeholders with an intuitive, easy to understand view into our most complex deals and joint ventures. The user-friendly online portal gives our investors and external partners timely access to data they need, which allows us to further expand our fund management offerings,” said Gary Shaw, president of Arcadia. With Investment Manager, Arcadia continues to increase efficiency by leveraging industry-leading technology. It will provide a platform for internal collaboration and investor transparency. This will allow Shaw and his team to expand and improve client relationships and service. “We are very excited that Arcadia has chosen Yardi to expand their investment management services, and we look forward to further empowering Arcadia’s growth and success,” said Robert Teel, senior vice president of global solutions for Yardi. Download a brochure to learn more about Yardi Investment Manager. About Arcadia Established in 1986, Arcadia Management Group is based in Phoenix, Arizona and manages over 40 million square feet of commercial real estate across the United States. Arcadia’s business model is unique in that the company’s core business is third-party property management services. This management-centric approach, without internal brokerage or leasing, makes Arcadia attractive...
Realcomm | IBcon
Yardi Sponsors Hybrid Event
Yardi is proud to be the Diamond Plus Elite Sponsor of the first Realcomm | IBcon hybrid conference. Due to the unique and challenging circumstances this year, the event will begin October 26 in a virtual setting with in-person sessions starting October 28 at the Marriott Gaylord Rockies Resort in Aurora, Colo. This premier event hosts hundreds of commercial and corporate real estate executives to discuss technology, automation and innovation. As part of the event, Yardi will have numerous speaking opportunities: Monday, October 26 Senior director Arjun Rao will host a CEO/COO roundtable discussion titled “The Future of Office Leasing: Challenges and Opportunities Explored,” focusing on leasing, demand for space in urban and suburban markets, as well as key factors for restructuring leases. A CIO roundtable focused on the outlook for private equity and the impact of technology on big spend will be hosted by Rob Teel, senior vice president of global solutions. Teel will also participate in a Realcomm LIVE interview to discuss current trends in the real estate industry. Founder and president Anant Yardi will join global thought leaders sharing their visions for the future of real estate technology, the economy and the workplace experience beyond the pandemic. Tuesday, October 27 Anant Yardi will join a panel titled “Industry Leaders Weigh in on Surviving and Thriving in Uncertain Times” to discuss how the real estate industry is trying to define the new normal. Wednesday, October 28 Brian Sutherland, industry principal for commercial, will also take part in a Realcomm LIVE interview session to discuss Yardi’s position in commercial real estate during the pandemic. Check out the full conference agenda, which will be updated continuously as more speakers and sessions are added. Visit Realcomm for more information or to register for the...
Advanced Wireless
In-Building Strategies
Wireless technology is an intrinsic part of everyday life. Whether it’s for mobile work, communication, entertainment or staying informed, the ability to have wireless connectivity anywhere we go is critical. The landscape of wireless is changing. It is faster and more widely available now than it ever has been in the past. Let’s explore how the new normal in wireless is shaping the commercial real estate industry for landlords and tenants. One of the ways in which connectivity has affected consumers is the time they spend in an establishment. A shopping mall for example, will see their crowds linger if they have better service inside the building or stores. Sporting venues throughout the world are spending millions of dollars on infrastructure enhancements to be able to give fans the ability to keep up with other games in real-time, a reason many fans cite as a motive to stay home and watch multiple games simultaneously. Brian Schwartz, vice president of IT at Macerich, said on a recent Realcomm webinar that there are several ways to enhance connectivity. Improving Wi-Fi, distributed antenna systems (DAS), CBRS and newer tech like LPWAN and expanding use of sensors, will all play a role for the connected customer. LPWAN is key for transmitting significant amounts of data over long distances and was created for machine learning and IoT interconnectivity. They are able to support a large number of devices at ultra-low power. It has become an expectation that venues provide Wi-Fi connectivity. It should be readily accessible and free to use, which means it doesn’t generate revenue, but it could be a source of gathering analytics. Property managers should require users or guests to sign in using an email or phone number, opt into a newsletter or some sort of...
Compass Commercial
CRE firm is new Yardi client
Bend, Oregon is well-known for its gorgeous mountains, forests and rivers, well-balanced and high quality of life, and prospering remote work culture (even prior to COVID-19). So, it’s no surprise that despite the pandemic, real estate is continuing to thrive in Central Oregon. Nearby cities Redmond (home to the Bend/Redmond regional airport), Sisters (a charming tourist destination) and Prineville (hometown of Les Schwab tires and now the location of a major Facebook data center) are seeing a boost as well. The team at Compass Commercial Real Estate Services, a new Yardi CRE client, knows that firsthand. They have been providing asset management, construction, brokerage and leasing services since 1996. Currently, their management portfolio includes 700,000 square feet of office assets, 500,000 square feet of retail, and 500,000 square feet of industrial. “We originally started out managing single individual assets, and as Bend grew, we began moving into the next generation of institutional buyers and local owners with portfolios,” said Jackie Niebling, Vice President of Asset and Property Management and a principal broker for Compass Commercial. “Bend has become a hotbed for individuals seeking work-life harmony. We’re seeing a great deal of activity from outside investors wanting to invest in Bend so that they can relocate here and enjoy our lifestyle,” Niebling summarized. A privately held company, Compass Commercial is not only the largest CRE provider in the region but also a leading authority on regional real estate activity. They even publish a quarterly guide to local rent and transaction activity aptly titled “Compass Points,” which offers a comprehensive snapshot of CRE trends. The most recent edition focused in on the impacts of the pandemic on Central Oregon real estate. And apart from smaller office leases, things appear to be holding up well. Retail and...
Improving Energy Efficiency
For Class B and C
Class A commercial buildings get all the fanfare. They have the nicest amenities, the best views and, of course, the highest rent. But let’s not overlook the value that class B and C spaces bring to communities and business owners. Often located in suburban areas or lacking glamour that high rises provide, these buildings still possess many advantages and simply don’t get the same type of recognition. A recent ENERGY STAR® report stated that 94% of all U.S. commercial buildings were properties under 50,000 square feet. Because class B and C buildings significantly outnumber class A, they can lead the way in contributing to a cleaner environment, improved leasing practices and cost savings techniques. At the recent 2020 Virtual BOMA Conference, Marta Schantz, senior vice president of Urban Land Institute (ULI), explained three major challenges for class B and C owners in regard to energy efficiency: Information constraints – Stakeholders are so consumed with day to day operations that energy efficiency gets put on the backburner. Lean on your property manager for data and best practices and educate yourself about building benchmarks to understand what’s working or not. Resource constraints – These buildings don’t have the budget or staff size of class As, so they often lack someone specifically assigned to energy projects, or a third party hired to oversee this aspect of the portfolio. Funding constraints – B and C class buildings typically don’t have capital planning funds to invest in larger retrofits with up-front costs. Owners also may not be able to take on long-term debt. How can a building owner overcome some of these challenges? Primarily, there are financing options available so that B and C owners can reach long term savings goals: cost recovery in terms of lease forms, utility on-bill financing, commercial property assessed clean energy financing (C-PACE), among others. As Schantz explained, an HVAC retrofit alone may not provide the necessary ROI, but bundled with LED installation or sensor installation, it can provide long-term savings with a relatively short-term payback process. As explained in a 2020 BOMA report, class B and C properties could save 15% on energy costs with basic low- to no-cost initiatives, or even up to 35% with the larger investments detailed above. BOMA’s research has found that sustainability initiatives can reduce operating expenses for class B and C buildings between $0.26 and $0.61 per square foot and increase the net operating income for these properties between 2.4% and 5.6% per year. What are some of the simplest energy solutions to implement? According to Joey Cathcart, associate at the Rocky Mountain Institute, here are some of the best low-cost, quick payback measures for energy savings across property type: LED lighting: LEDs use significantly less energy and last much longer than incandescent lighting. Controls/Sensors: Install LED’s in high-use areas and controls or sensors in low-use areas like closets and restrooms. Programmable thermostats: Simply program your temperature setting in times of low or no occupancy. Energy audits: Establish a baseline and identify where improvements can be made. Local authorities often provide grants for these projects. Window filming or shading: Reduce demands on HVAC and reduce solar radiation with tinting or shading. Lease provisions and green leases help increase investor, owner and tenant interest. “They help to overcome split incentives, improve transparency and indicate a commitment to sustainability,” Cathcart said. He detailed three low cost components to drive the highest lease impact: Integrate new building expectations by implementing low or no cost strategies into standard operating procedures. Integrate language into leasing that includes periodic energy audits. Tenants see this as a commitment to sustainability. Document operating best practices to optimize performance in common areas and tenant spaces. “The best time to integrate provisions is either during tenant renewal or at the beginning of a new tenant lease,” Cathcart explained. Eugenia Gregorio, founder and principal at Gregorio Sustainability, presented a case study of The Tower Companies...
Sublease Space to Spare?
Commercial Vacancy High in Major Metros
Commercial real estate has encountered a space problem: there is too much of it. Unused, unwanted square footage is having a ripple effect throughout the industry, stalling new deals and prompting tenants to get creative with their leases. Which markets have the most excess space? Tech markets such as San Francisco and Boston are among the cities with the most space to spare. The report suggests that tech companies often lease more space than they need. If they are hit with a sudden need to expand, the resources are readily available. Conversely, they are apt to offload unneeded space during economic downturns such as this one. Markets with a broader range of employment sectors recorded more modest increases in available space. Dallas-Fort Worth, Manhattan, and Washington, D.C. are among the top markets with a moderate increase in excess space scattered across its large providers of health care, tech and energy services. “We believe that the second quarter was the low point for the market with office leasing activity down by more than 40 percent from a year earlier – and that we’ll begin to see a gradual recovery,” says Ian Anderson, CBRE’s Americas Head of Office Research in an interview with World Property Journal. Huston was the only market with negative space to lease between March and June 2020. The city recorded a -2% change for a total of 5.2 million sq. ft. How is the excess space impacting the commercial market? Though the national vacancy rate increased 10 basis points to 13.2%, listing rates remain comparable to figures recorded at this point last year. Average full-service equivalent listing rates only fell by 0.7% to $38.15 per square foot in May. Analysts suggest that the demand for new office space has declined to such a point that traditional price reductions would not produce the desired effect. Additionally, multi-year office leases make substantial price decreases unfeasible. It also seems that many office owners are still optimistic for a V-shaped recovery, counting on pre-COVID-19 levels by Q4. While listing rates seem stable, the excess office space has had a notable effect on future demand. Per the Yardi Matrix Office National Report, the second quarter recorded only $4.4 billion in transactions compared to $12.7 billion at this point last year. Buildings near completion are still slated for delivery. New supply, however, is being added at a pace slower than seen at this point in 2019. The total amount of planned office space decreased by 8.5%. Due to the current downturn, analysts expect deliveries to continue at a slower pace than last year. Get the complete Yardi Matrix Office National Report Subletting office space provides some relief to lessors The recession, high vacancies rates and low demand have left tens of millions of square feet on the negotiation tables. To add to the excess, the average company requires about 20% less space now than it did pre-COVID 19. The market has plenty of space to spare, and tenants are seeking creative ways to make the most of unused square footage. Per a recent report by global property consultant CBRE, the 10 largest U.S. office markets experienced a 12% increase in space offered for sublease. Since March, the major markets offered 6.1 million additional square feet of space to bring the current total to 59 million. Lessors seek to sublet to recuperate costs on unused space. Per Tenant CS, which offers conflict-free tenant representation services, tenants can expect to recover less than 50% of their rent obligation. During the current economic downturn, that cushion may be the difference between making rent or not. Nearly half of commercial retails rents were not paid in April and May, for example. Figures are better for office tenants. Currently, REIT-owned office buildings report that they are collecting about 90% of rents from tenants. The concern, however, is that employers will embrace remote work for good. Some will make...
Lease Performance Now...
CRE and COVID-19
It’s hard to imagine entering August with the COVID-19 pandemic still causing mass disruption throughout the commercial real estate industry. While there are varying degrees of guidelines and protocols for reopening buildings, the general consensus is that a large percentage of tenants needed help to navigate these times. Whether it was in the form of rent concessions, deferrals or any other tactic to prevent going under, tenants are reaching out to property managers more than ever. As part of Yardi’s Innovator Sponsorship of the July CRETech virtual conference, Brian Sutherland, commercial industry principal, had a chance to host a discussion with Paul Gaines, managing director of asset management for Accesso Partners. Accesso, based out of Hallandale, Florida, manages a portfolio of over $3.3B in assets across 21 cities in 8 states. Managing Deferral Requests Gaines explained they initially had 150 tenants across the portfolio who requested rent relief. Accesso then requested three things: 1) Ask the tenant to look thoroughly at their insurance coverage for any pertinent information. 2) Ask the tenant to apply for government assistance. 3) Ask the tenant to send complete financial documentation to Accesso so they could work on a plan together. Gaines revealed that his company had been able to reach agreements with 35 tenants on lease amendments or deferrals, without granting any abatements. While it’s a difficult time for all, it is important to realize the difference between those who truly need assistance and those who simply aren’t able to use their office space but are continuing business operations successfully. Thanks to quick and concise decision making within the executive team at Accesso and consistent communication with tenants, Gaines said they have seen 96-97% timely collection across the portfolio since work from home orders were enacted. The senior...
5G Technology
Impact on CRE
What do we know about 5G connectivity at this stage in its development? First, we know it’s nowhere near the capacity it will have in the coming years. Second, we know that it will provide an incredible speed increase over 4G (potentially 100x faster downloads). Third, we can safely presume it will have a significant impact on commercial real estate. In a recent session at the 2020 Virtual BOMA Conference, Yardi solutions consultant David Franklin explained how 5G is already beginning to transform the industry and reshape communication standards. A world of new possibilities “The change to 5G will be as significant as the change from analog to digital,” Franklin said. While timing is still unpredictable, 5G will become ubiquitous. Existing cell towers may not have to be replaced and, while there will be millions of new towers that pop up, 5G connectivity will be available everywhere. This is due to the fact connection points will become easily installed anywhere from light poles to bus stops. The world of 5G connectivity will enable new apps and facilitate robotics and other AI and IoT enhancements. While 4G brought the capacity to video conference and download and upload at new speeds, 5G is going to top that by “connecting massive amounts of devices with very low latency,” Franklin explained. The progress made by 5G will empower a huge number of low-cost devices with low energy consumption related to IoT. The Internet of Things is already comprised of an extensive list of interconnected devices, but with 5G becoming more prevalent, this will enable more data collection, deeper data analysis, faster communication and, of course, new devices and tasks. Real estate operation already relies on IoT-related components such as thermostats, security cameras, lighting controls and energy conservation systems....
Varying Impacts
Yardi Matrix Commercial Outlook
Yardi Matrix continued its series of comprehensive market impact webinars on May 13 with an in-depth look at the state of the commercial real estate industry, presented by Jeff Adler, vice president of Matrix, and Rob Teel, senior vice president of global solutions at Yardi. Both provided data and insight into the crucial question Adler introduced at the start of the session: How do we move forward, past the lockdown and into the recovery phase? “Despite the herculean efforts by the federal government to keep businesses afloat, there is still more pain to come,” Adler said. And for each sector of commercial real estate, the road ahead will look different. Optimistic outlook for industrial Across all real estate sectors, industrial and multifamily are holding up best during the COVID-19 pandemic. “They were also the two best performing sectors before this hit,” Adler noted. April rent collections for industrial averaged around 86-87 percent, so the sector is not entirely immune to nonpayment, but looks good compared to retail. Dependence on e-commerce for home-delivered supplies and other purchases has helped industrial stay stable. In some smaller markets ideal for last-mile delivery siting, industrial rents are even edging up. There’s also newfound demand for cold storage due to changes in the grocery market. Office holding up, but changes expected All things considered, “office is in pretty good shape,” said Adler. “Though coworking is hurt pretty bad.” April collections of office rents were in the 85 percent range, and are expected to stay high for buildings with large, well-capitalized tenants. Office may see significant changes as states return to work, however. Concern looms for office hubs like New York City, where dependence on public transit and crowded elevator rides in skyscrapers are both hard to reconcile with ongoing social distancing requirements. “There is going to be a rethinking of the footprint. How much physical space and face to face contact do you need to keep (corporate) culture together?” Adler asked. Teel noted that there has been a spike in interest in serviced, suburban office space from firms who want to return workers to the office but in a less congested setting. And coworking is likely not dead, but will have to return either long-term or with major changes to accommodate social distancing needs. A rough road for retail “This is where the carnage is,” Adler summarized bleakly. “And for retail, the snapback is not likely to happen anytime soon.” April rents were paid by around 45 percent of retailers, and May is expected to be far worse. Major retailers like J.Crew and Neiman-Marcus have already declared bankruptcy, although in some cases the pandemic merely sped up a predetermined outcome. Brick and mortar stores were already struggling with online competition well before the pandemic. “We are social animals, we will gather again, it will just take a bit of time for it to happen. And there will be pain in the sectors that depend on the gathering of people,” Adler said. Grocery-anchored retail continues to outperform, but is still taking a hit due to closed secondary tenants. For more in-depth information on the state of the commercial real estate market, view the latest Yardi Matrix report. Yardi observes latest CRE technology trends Teel delivered an overview of the tech requirements that commercial owners and managers are now finding to be essential in today’s changed world. Accounts receivable tracking for deferrals and concessions is crucial, as is accurate documentation and tracking of tenant status. Yardi will soon introduce a new CRE tool, LeaseManager, to help with that. But perhaps the biggest tech shift will be a paperless push. It will help CRE improve contactless business practices like vendor invoicing and electronic payment fulfillment. “This is one area that’s overdue for disruption and change and it’s happening now,” Teel said. He estimated that physical checks still make up 90 percent of the payments that Yardi clients...
Improving Comfort
3 Effective Strategies
Your tenant in the eastern wing is chronically cold. You’re fighting an uphill battle for safety as your tenant’s employees bring personal heaters into the space. In the western wing, however, your tenant’s employees can’t get cool enough. They complain of high energy bills while swearing the humidity will lead to mold problems. Uncomfortable tenants are more than a headache. They are a threat to your bottom line. Thermal comfort can impact your tenants’ desire to renew their leases. Additionally, a commercial property with low thermal comfort may indicate inefficiencies in its climate controls or building envelope. High turnover and an inefficient building will adversely affect your bottom line. Thermal Comfort + Your Bottom Line The American Society of Heating, Refrigerating and Air-Conditioning Engineers defines thermal comfort as the condition of mind that expresses satisfaction with the thermal environment. It is subjectively assessed by using the Comfort Scale or Thermal Index, both of which evaluate temperature, humidity, air velocity, and radiant temperature. As comfort is subjective, a commercial building’s thermal comfort ranking will vary from person to person. Health and Safety Executive recognizes an international standard which suggests that a building has “reasonable comfort” when at least 80 percent of its occupants are thermally comfortable. Improving Thermal Comfort in Commercial Properties There are three ways to notably improve tenant comfort and protect your investment: 1. Identify and Fix Leaks Address leaks in the building envelope. Contact a contractor to identify areas where your heating and cooling efforts are defeated by oversights in construction or maintenance. Resealing windows and adding weather stripping to doors, for example, are two quick fixes for drafts. Leakage significantly decreases the energetic efficiency of an HVAC system. As a result, the HVAC system may be working overtime to regulate indoor conditions. Have your units...
Office Sector Update
From Yardi Matrix
The U.S. office property market stayed on the upswing in July, with asking rates increasing 1.1% year-over-year. Office-using jobs increased 1.7% in the same period, driven by the computer design services portion of the professional business services segment, according to a new national report from Yardi® Matrix. Additional good news includes a robust late-cycle construction pipeline comprising 174 million square feet of space. That will represent a 2.8% increase in inventory when delivered. Manhattan, N.Y., with 24.2 million square feet, and Boston and San Francisco, with 11.5 million square feet and 10.9 million square feet, respectively, are the leaders in that category. Office space deliveries in the first seven months of 2019 totaled 33.8 million square feet, broken down by central business district (6.5 million square feet), urban (14 million square feet) and suburban areas (13.3 million square feet). Office sales valued at $46.5 billion took place through July, only slightly off last year’s pace. Roiling capital markets haven’t affected demand for office space so far. “Economic growth has been running at an annualized rate of about 2.5%, and fundamentals such as employment and consumer spending remain healthy, so a recession does not appear to be on the immediate horizon,” the report says. Find out what else is happening in the dynamic U.S. office market in the most recent Yardi Matrix national office...
Green Brings Green
Sustainability Aids Retention
Did you know that adding sustainable features to your property can improve tenant retention? It’s true! If you’ve been brainstorming ways to increase lease renewals and decrease overhead costs, green upgrades may be the answer. The Benefits of Sustainability Tenants look favorably upon earth conscious workspaces. DTZ, an international leader in commercial real estate services, analyzed responses to the 2015 Kingsley Associates’ tenant survey. Researchers discovered a strong correlation between sustainability and client satisfaction. Respondents expressed greater satisfaction with sites that offered environmentally conscious upgrades and services. Fortunately, there are several sustainable features that you can offer that also benefit you! Check out the suggestions below: Promote paperless services. Online services such as online rent payment, online maintenance requests, and online communication are easy ways to decrease deforestation and keep paper out of landfills. Clients will love that online services are quick, simple, and easy to track. You’re improving efficiency for staff while cutting costs on supplies, printing, and fewer late payments. Implement intelligent utility billing. Catching leaks, billing errors, and monitoring consumption through submetering are just a few benefits of energy management systems. Systems’ automated cost recovery programs can save thousands. Make ride share easier. The share economy is estimated to become a $335 billion industry by 2025. Show that you’re savvy to what clients want by promoting ride share at your property. Designate a few easily accessible spaces for ride share drivers. Shared rides decrease traffic congestion. Conduct an energy and resource audit. No one likes to be audited. Fortunately, this audit is a great way to shave overhead costs and gain points with occupants. Have a third-party conduct a water and energy audit of your property. Professionals can catch leaks and wasted resources to help you save money, and then pass...
CRE in Cincinnati
Adam Rath, Rath Equity
The office real estate sector shows strong fundamentals as it appears to be near a peak, shares Yardi client Adam Rath, founder & owner of Rath Equity. The company started operating in the Cincinnati area since last year and is now focused on growing its base of industrial and office clients. In a wide-ranging conversation, he touched on the trends, challenges and opportunities in the metro’s commercial real estate market. What is your general view of the office sector? What are the main trends? Rath: The major factor contributing to a strong office and industrial market in Cincinnati is a strong local economy and revitalized downtown that has aided in the ability to retain educated workers and have accelerated a strong economic growth. The unemployment rate has compressed to under 4 percent. The Cincinnati office sector is currently strong and healthy. In the last few years, we have seen rising rents and vacancies going down. Also, sales are strong but appear to be reaching a peak at both cap rates and price per square foot. Tell us about the challenges you see in today’s market. Rath: The major challenge we are faced with today is economic uncertainty in the next one to three years. We have seen record growth/investment over the last few years and debt limits starting to reach pre-recession levels. Most people in the industry are starting to feel a pullback. The majority of the investors I speak to feel a pullback is needed to bring pricing within limits to deploy capital. This economic uncertainty should provide an opportunity for investment. What are the trickiest aspects of being a medium-sized company? Rath: Rath Equity was created to be a boutique investor-friendly brokerage and built to be able to adapt and pivot as...