We already have robots serving us in different industries: they build our cars, entertain the family, and defuse bombs. A new bot has emerged from IBM’s labs as a result of collaboration with Hilton Worldwide—the first Watson-enabled robot concierge in the hospitality industry, Connie. Connie, named for Hilton’s founder Conrad Hilton, represents the first time IBM has developed a Watson-enabled robot for the hospitality sector. The automaton can already be found in the Hilton McLean hotel in Virginia, where it will work with Hilton’s team members as a regular concierge, answering questions about nearby restaurants, tourist attractions, and hotel information. Connie will not be able to check guests in to the hotel. The 23-inch wonder (that’s 58 centimeters) has as physical support Nao, a French-made android (Aldebaran) that has become the first platform used for educational and customer care tasks, partly because its relative affordability—approximately $9,000. Connie is more about brains than looks though as its brain is based on IBM’s flagship AI program Watson, the Jeopardy!-winning system engineered to understand people’s questions and answer them. Connie’s brain uses a combination of Watson APIs, including Dialog, Speech to Text, Text to Speech, Text to Speech and Natural Language Classifier, enabling it to greet guests upon arrival, and to answer questions about the hotel’s amenities, services and hours of operation. The information on local attractions and interesting sites is actually channeled from the travel platform WayBlazer’s database, also an IBM partners. What’s more interesting is how Connie improves itself through interactions with human customers, learning how to fine-tune its recommendations. “This project with Hilton and WayBlazer represents an important shift in human-machine interaction, enabled by the embodiment of Watson’s cognitive computing,” said Rob High, IBM fellow and vice president and chief technology officer for IBM Watson....

Concierge service isn’t just for five-star hotels anymore. An increasing number of property management companies are making their communities appeal to high-end renters by providing a range of expanded resident services. Offering premier resident services can make your communities feel like luxury resorts, helping with both retention and your online reputation. It doesn’t have to be difficult to provide this level of service. Today’s technology makes it possible to give residents access to live, 24/7 services via their mobile devices. Take a look at three key benefits of adopting concierge service solutions for both apartment residents and onsite staff: Allows residents to prompt, track, and pay for services online Help your residents help you by automating processes for service requests, amenity reservations, and fee payments. Tools like Yardi Concierge let your residents authorize guests, set notification preferences, reserve amenities, track deliveries, and more with the click of a button. No phone calls, no paperwork, no hassle! Streamlines concierge functions of front desk staff When you use technology to automate resident services, your onsite team is able to manage and track everything digitally. If your solution integrates with your resident portals, so much the better. Then your team can see everything related to your residents—from parking pass requests to electronic parcel signatures—all in one place. Front desk staff members can also quickly send email alerts to notify residents as needed, eliminating time spent on the phone and creating a trackable communications record. Increases resident retention by providing desirable services A recent report by J Turner Research revealed that 75% of Millennials surveyed consider a 24-hour service request guarantee one of the three most important apartment amenities. But it’s not just the younger generations that expect this level of accessibility. The study also showed that 68%...

The holidays are coming… and with them comes a huge increase in resident packages! Are you ready? If that thought made you shudder a little bit, you’re not alone. Apartment communities and high-rise buildings see a dramatic influx of deliveries during the months of November and December. The question of how to deal with them in a way that will make both residents and staff happy is on every property manager’s mind right about now. First, we’ll take a look at some shipping stats so you can see exactly what communities just like yours are up against. Then we’ll identify challenges that every property faces. Finally, we’ll show you how simple technology solutions can help you handle shipments more efficiently. Because even Santa could use a hand during this time of year! The Stats Did you know that the typical apartment community can receive as many as 100 packages in a week—and that number can DOUBLE during the holidays? Last year, the National Multifamily Housing Council (NMHC) took a closer look at package delivery by the numbers. Take a look at their wonderful infographic below to see stats at a glance. We can only imagine that the numbers will be even bigger this year! The Challenges “When you receive 200 or 300 packages a week, it puts tremendous pressure on the staff to manage the influx of deliveries. And with 90 percent of retail sales still taking place in brick and mortar buildings, we’re only at the tip of the iceberg in terms of e-commerce,” said Rick Haughey, NMHC Vice President of Industry Technology Initiatives. The challenges that most community managers face regarding parcel deliveries really come down to three things: storage, manpower and resident notifications. Package storage: Where will you store packages after...