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Critical Communications

During chaotic times like the current COVID-19 pandemic, it’s more important than ever to build and maintain trust with your residents through clear, proactive and consistent communication. Here are four tips to help you navigate resident communications during a global health crisis: Lead with empathy Write a message for humans, from humans. Remember, your units […]

03 / 20 / 20

Weather Preparedness

One nerve-wracking decision many facility administrators face during an emergency is whether to keep residents on site, or begin evacuations. When both options appear equally risky, it helps to take stock of the current locale and determine whether you have the necessary resources to provide adequate care for your residents. Make sure the facility’s security […]

02 / 01 / 16