Each year, Yardi’s North American customer support team – better known as CSD – celebrates the outstanding accomplishments of its many associates. Clients are urged to recognize the support staff that help them troubleshoot, navigate and better utilize their powerful Yardi software by sending in kudos and appreciation for the CSD team members. We are pleased to introduce you to a handful of the staff who were singled out for exemplary performances this year. In their own words, learn more about these outstanding associates who are all passionate about delivering great customer service and support to Yardi’s widespread client base. *** Melissa Seehorn Senior Technical Account Manager – Georgia Three years of service What do you enjoy most about your job? My job includes but is not limited to assisting our clients with all of their support questions, providing training to both clients and new hires, and a smile to all of those I encounter. The best part of my job is the interaction I am able to have with my coworkers and our clients.  It is such a wonderful feeling to know that I have the ability to positively influence those around me whether it comes to Yardi products or employee morale.  I take each day as a new challenge to end all communications on a positive note. Tell us what aspect of helping Yardi clients is most rewarding for you. I am reminded of how rewarding my job is on a daily basis.  It is always important to give my attention to our clients and to make sure that they know we are here to help and train them on how to better use Yardi’s products.  When I give that attention, our clients are so thankful and continue to let us know how happy they are with our product and services.   My clients are constantly telling me how grateful they are for my support and this small gesture just adds more fuel to my fire and encourages me to strive to provide the best service possible. When you’re not at work, how do you like to spend your time? When not at work, I am generally spending time with my husband and dog.  My husband and I love traveling to new locations and enjoying the beauty around us.  We also love spending quality time with our friends and family. *** Regan Heydari Senior Technical Account Manager, Voyager Commercial – Texas Two years of service What do you enjoy most about your job? This is a tough one.  There are several things that I love about my job that cumulatively make my job enjoyable: -It’s never monotonous. I used to work as a technician at Lexus, and doing 100 oil changes/ tire rotations every day became tedious.  I never have that issue with Yardi. Every day brings new challenges. -My clients. I love having close relationships with my clients.  It’s rewarding to know that I make a difference to my clients. -My co-workers.  I love the environment here, and being helpful to my co-workers.  It’s gratifying that I can help my co-workers when they need it, or ask for help if I need it. –Wearing jeans! Tell us what aspect of helping Yardi clients is most rewarding for you. I think one of the most rewarding moments is when you are on the phone with the client and you’ve managed to resolve their issue and you can hear the relief, and smile, in their voice. Also, resolving any issues with Bank Recs always deserves a fist pump.  When you’re not at work, how do you like to spend your time? On the weekends I spend my days at Rogers Wildlife as a volunteer.   Evenings are usually spent relaxing with a book or watching TV with my hubby and our “kids” Joey (Boxer) and Harley (Macaw). *** Joel Santiano Application Specialist, Voyager Frontline Residential & International – Canada Six...