John Pendergast first learned the importance of persistence and attention to detail as a musician. The avid guitarist plays music from a wide range of genres, honing in on the nuance within each piece. “There is a great attention to detail in playing music and different instruments,” explains Pendergast, Senior Vice President, CSD at Yardi. “There is so much detail in how to intonate and emphasize particular notes in a sequence with the right timing. You have to practice often to get it right, but you always keep learning.” “Both of those things are very relevant at Yardi. The need to do things over and over again until you get good at them is a key piece. There is also great importance in exercising attention to detail and making sure that we do the right things for our clients. ” As the needs of clients change, Yardi software and services develop accordingly. Pendergast and his team take the time to understand the details of the user experience. The team then creates and supports software that makes the user experience practical and seamless. Transaction processing through Yardi is one such example. The expectations of today’s renters and tenants are vastly different than just a few years ago, triggering a focus on online and mobile payments. To meet these demands, Yardi created a robust suite of payment processing options for clients: Yardi Online Payments™, Walk-in Payment System (WIPS®), Yardi CHECKscan™, and RentCafe® TextPay™ integrate with Yardi Voyager® and Genesis 2 to streamline rent collection, cut operational costs, and reduce processing errors. Residents can conveniently pay rent online, via text, or at participating retailers. Clients can also quickly bulk scan and digitize rent payments made with checks and money orders. Services are available for residential and commercial clients. Pendergast says:...