The Yardi Investment Management team has amped up its real estate investment management website to provide new value for all owners, investors and investment managers. The website represents a single repository for information about the Yardi Investment Suite and its elements: investor services, investment accounting, debt management and investment analysis. Readers can view user testimonials and schedule a live demo. “Website users can easily find insight into ways to improve their investor service, analytic capabilities, reporting, compliance, and more. The site reflects the interconnectivity or integration of the Investment Suite, the only software solution that provides visibility through the entire real estate investment lifecycle,” says Chris Barbier, senior director of investment management for Yardi. “Readers are encouraged to navigate and reach out with any questions or comments.” Read more about the value available from the Yardi Investment...
Reducing Risk
Yardi Investment Suite Report
What are the risks in the current real estate investment environment and how can investors protect themselves? A new Yardi Investment Suite special report gives investors and investment managers an inside look at challenges in the industry and how to use advanced technology to their benefit. Rising interest rates and a spate of high-profile bank failures have induced a cautious stance among real estate investors. While few experts predict a downturn as dire as that in 2008-09, capital sources are lending more cautiously. As a result, the report notes, investors are seeking ways to drive new efficiency into their operations. Using tech to mitigate risk Much of that efficiency comes from investment management technology platforms that automate investment accounting, performance measurement and investor reporting, along with loan abstracts, asset ratings, sales data, net operating income data, and valuation tracking and occupancy trends. By connecting information from the asset level through the investment structure to the investment, such systems drive informed decision-making by eliminating manual data uploads, spreadsheets and the effort associated with maintaining separate databases. Used to their full extent, such platforms can help investment managers uncover profitable deals, hit compliance targets and satisfy investors by using secure portals to deliver timely data down to the property level. “Minimizing human error and eliminating old-fashioned filing systems are clear benefits of automation” for investors and investment managers concerned with monitoring debt covenants, evaluating property performance and other elements of real estate investment, the report says. The notion of bridging the gap between the underlying asset and the loan encompasses not so much the terms of the loan – its calculations and amortization – as “the critical data and covenants and the things that pose the risks to the organization,” Chris Barbier, senior director of investment...
Client Spotlight
Matt Berlin, Paragon Real Estate Investments
We recently caught up with Matt Berlin, CFO for Paragon Real Estate Investments, for perspective on the drivers and results of implementing new accounting software for managing real estate investments. Matt, what is Paragon’s business focus? We’re a privately held company that manages and invests funds on behalf of family offices, institutional investors and high-net-worth individuals. We manage our growing portfolio of stabilized assets through our flagship fund, Paragon Real Estate Fund. The Paragon team is based in La Jolla, Calif., and owns commercial property in key urban markets nationwide. What challenges did you face in your real estate investment operations? As our investor base grew significantly, we found that doing property accounting manually on spreadsheets was cumbersome, time-consuming and mistake-prone. That prompted us to seek a new software solution capable of streamlining journal entries, general ledger updates, distributions and other investment operations. Then you adopted Yardi Investment Accounting. What did that do for you? It automated our asset, investment accounting and investment lifecycle within a single connected solution. Yardi Investment Accounting is the only one-stop shop I’ve seen in the market. What results have you seen from the implementation? The solution produces faster reporting, helps us formulate our investment strategies, satisfies investors and enables full transparency from investors through assets. Its seamless integration with Yardi Voyager means we don’t have to worry about mistakes from manually entering data into spreadsheets or whether disparate systems can communicate with each other and make the various general ledgers match. Investment Accounting also streamlined our annual net asset value calculations by automatically incorporating the current share price. Can you cite an example of Investment Accounting’s utility? When we executed a capital call, we didn’t need to set up new spreadsheet formatting. We no longer needed to open...
A Single Solution
For IM and ESG Efficiency
A growing need for transparency among real estate managers, tenants, regulators and investors is expanding the value of automated property management technology platforms that centralize operational and financial data. “You need a consistent process to allow investors to access timely information,” says Chris Barbier, senior director of investment management at Yardi. “The new generation of investors has an expectation to access data anytime, anywhere, on any device.” That’s true with environmental, social and governance issues as well. “Clients need to be able to report ESG data to investors and regulators. They want aggregated data that can be used for multiple purposes,” adds Joe Consolo, director of Yardi Energy. “Investors want access to their energy information on the same system as the investment data.” Real estate investment and energy consumption management systems capable of integrating all data are starting to supersede manual systems that rely on email, spreadsheets and other less-efficient tools, according to Barbier and Consolo, who offered their insights in an interview published in PERE magazine. Why adopt a platform that connects accounting, operations, investment activities and ancillary services? Because, Barbier says in the article, it produces a single source of the truth that encompasses “the underlying asset, rolls into whatever the investment structure is and then ultimately out to the investor, all in one ecosystem.” A similar rationale applies to ESG compliance, Consolo notes. Accurate assessments of energy consumption and greenhouse gas emissions are crucial to property owners’ ability to meet emissions targets, prompting many to seek technology platforms that consolidate governance documentation and measure energy, water and waste data in one system. Risk mitigation is the greatest value proposition for adopting a single connected solution for investment and environmental performance, Barbier and Consolo say. Such a platform enables decision-making informed by...
New RE Investment Insight
In Yardi/WMRE Report
Real estate represents stability and remains a cornerstone investment option in an era of increasing economic uncertainty, according to the inaugural WMRE Institutional Investor Survey of real estate industry participants across the U.S. The survey was sponsored this year by Yardi and originally published by WMRE magazine. As a measure of the industry’s standing as an investment asset, more than 90% of respondents to the survey – which canvassed high-net-worth family advisors, private real estate investors, pension fund managers, institutional investors and life insurance companies – anticipate holding or increasing their real estate allocations. Just 7% anticipate that institutions will reduce such allocations. Instability in the stock and bond markets has spurred investors to value real estate for its status as a stable asset, a portfolio diversifier, a hedge against inflation and a steady source of income. “Real estate tends to be less volatile and more consistent” than stocks and many other assets, the report notes. Multifamily, industrial widely favored The survey also reveals institutional investors’ favored real estate markets, with multifamily (preferred by 67% of respondents), industrial (47%) and data centers (36%) leading the way. The $154.6 billion in multifamily sales in the first half of 2022 represented about 41% of all property transactions in that period, with industrial coming in second with $74.6 billion. The office and retail sectors were rated favorably by 14% and 12% of survey respondents, respectively, reflecting the reduced need for central physical work locations during the pandemic. Broadening geographic focus Whereas institutions traditionally favored the six gateway cities – San Francisco, Los Angeles, New York, Boston, Washington and Chicago – investment activity now encompasses some 25 other top markets, principally Sun Belt areas with more affordable living. Growing metros previously considered secondary, such as Phoenix, Seattle and Denver, are receiving more attention from investors. “What COVID did was really rip off the cover and accelerated the movement of … institutional money to those places where people were already moving,” Jeff Adler, vice president of Yardi Matrix, notes in the report. Investment tech’s role expands Although only 35% of survey respondents use an investment management system to calculate promotes, waterfalls and other structures, “a number of factors are driving technology further into the industry,” the report says, including growing demand from institutional clients for real-time data and analytics. This set of expectations has given rise to automated investment management systems that connect information from the asset level through the investment structure to the investment with a previously unattainable degree of efficiency. Other topics covered in the report include: Key factors that influence institutional investors’ allocations to real estate.The investment vehicles most and least in favor among real estate investment managers.Niches within the office world that are impressively outperforming the general office market.The annual rate of return that institutional investors seek from their real estate investments. Get details on these issues and more by downloading the full WMRE...
Increase Investor Confidence
Using Technology
For an industry where detail, timeliness and accurate metrics mean so much, the investment world still relies too heavily on manual processes and duplicate data entry from disparate systems. Entering data in multiple spreadsheets and relying on disparate systems is inefficient and can be error-prone, especially when sharing information between investment, investor and accounting software. However, technology is a driving factor behind the growth of automated investment management. Investors now expect on-demand service and self-service access to key metrics, capital transactions, important documents and reports. Beyond financials, investors are also asking for an analysis of an asset’s operating and ESG performance. Yardi’s Investment Suite creates better value for investors, increasing investor confidence. The Investment Manager product specifically improves communication between you and your investors, automates the subscription agreement process and provides easy access to performance metrics. The system is available wherever, whenever access is required. Improve communication Managing relationships with existing and prospective investors is vital to growing any investment business and raising capital. Yardi Investment Manager provides a platform that makes communicating with current and prospective investors more efficient, easier and error-free. For MG Properties Group, a single spreadsheet reported contained as many as 450 tabs. “Having the right technology gives you the ability to produce better net operating income, which in turn creates better value for the property and for your investors, as well,” said Joe Anfuso, CFO. With Yardi’s solutions, they are now delivering statements, capital calls, distribution notices and other information online and via mobile devices. “You increase investor confidence by giving them the information they can be confident is correct,” Anfuso said. Organizations benefit from a single connected tool that helps: Centralize communications with existing and prospective investorsManage capital call and distribution notices with investorsEasily send out correspondence, track activities and follow up tasks quicklyEnable better collaboration with new investment opportunities Increase transparency and accuracy Challenges arise when investment, investor and accounting data are maintained in separate systems. Disparate systems or maintaining spreadsheets outside a system increases the opportunity for errors and the time to produce reports and metrics for stakeholders. With an integrated solution, data from the investor to the asset is available, allowing for increased accuracy and visibility for stakeholders. This single source of truth approach is also beneficial when automating other investment functions like fundraising, as all the back-and-forth is contained within one system. Additionally, onboarding is streamlined to provide a quick and easy transition for investors into your platform. By easily compiling and communicating accurate information, Yardi Investment Manager strengthens investor relationships with superior service, as it did for Cohen Asset Management, allowing the company to maintain a lean organization. Scott McGinness, CFO, said, “To be able to log in to Investment Manager and see what trusts or entities a client has invested with, what actual investments those are in, and the returns they’re receiving have been incredible. I can’t put a price on it.” “By being able to deliver information when it’s needed, we don’t have to follow up with the investor later, which is easier on both parties. We get a lot of compliments from investors about our service, and Investment Manager is a major reason for that,” McGinness added. Yardi Investment Manager is a single source of truth for investor and investment information. Access information easily In addition to investment and property metrics, Yardi Investment Manager makes it easy to publish reports, tax documents, subscription agreements and more to investors through an online branded portal. This allows your investors’ self-service access to information. Since the portal can take on your company’s personalized branding, it will offer a customized, highly professional experience for investors. They receive automatic alerts and notifications when new documents have been published and secure access to new investment opportunities in a virtual data room setting. Manage portfolios on the go Yardi Investment Manager provides access to investor and investment information on any device. It...
Investment Management Trends
Better Investor Visibility
One of the major challenges in investment management is providing visibility to investors. Driving transparency between owners and investors leads to increased investor confidence, reduced risk and a healthier relationship for all parties involved. Communicating with investors and allowing them access to reports and data is critical when it has become evident that in-person meetings will be less and less common. Technology platforms streamline day-to-day tasks and provide greater efficiency to reduce the risk for human error. Chris Barbier, Yardi industry principal, explained this premise on a REF Club podcast. For example, you could simply enter a number wrong into a formula. An employee who operates the spreadsheet could leave the business, and interpreting data could become a strenuous task. Numbers have to be auditable. There has to be integrity to the data as it rolls up the ownership structure, as Barbier explained. “As an investor, you get the confidence of knowing there is a platform behind a number and that it’s not just being calculated manually in a spreadsheet,” he said. Transparency is also vital for members of the organization beyond the accounting department. “Folks in investor relations, portfolio management, asset management, fund management, they may be the consumers of the accounting information but may not have direct access to the accounting system,” Barbier said. These roles speak directly with investors. Internal departments’ visibility can help them pull up data faster, answer questions, provide details, and broaden the overall transparency between the company and its investors. The pandemic highlighted communication as a value proposition with stakeholders even further. Tech solutions have improved collaboration and communication between teams internally, making remote work more successful than most organizations anticipated. But these tech platforms have also allowed for business continuity in which investors still felt connected to the organization. They were still receiving distribution checks or payments in a timely fashion and never lost visibility into the financial status of a company during a very uncertain year. Investors justifiably had more fear or concern about their portfolio over the past year. Yardi addresses those questions with their investment management solutions. Investors are often asking, “do I have that in my portfolio?” as Barbier explained. “Is that impacting my return? How is that impacting my investment?” Barbier said these were the common questions from investors. “We’ve done a lot in the investor communication side in the past year because we’ve seen clients want to adopt the technologies. COVID accelerated that, but some clients were already going in that direction,” he added. Tech platforms such as Yardi’s investment solutions are a driver for growth and operational performance. Organizations can scale, build value and gain investors without adding staff or additional costs for multiple solutions due to the added efficiency of a single connected platform. Additionally, as Barbier explained, tech provides a new level of asset oversight and risk management, with better access to asset-operational data. “New tools provide that visibility, so [you have] more proactive discussions and less reactive. That starts to gain some efficiencies over time in terms of getting ahead of things that come up at the operational level,” he said. Allowing clients to find ways to squeeze additional value and return yield from the assets. Investors want to have the ability to answer their questions and find the data they’re looking for when they want it. “They’re checking in, at least monthly, to see their positions, their information and where they are with their investments,” Barbier said. But the key is that investors are more involved and more knowledgeable about their standing now than when clients were passively sending information out to investors via email or other avenues. Tech platforms provide that window for self-service that investors seek. “We’ve seen a trend for a few years now in the U.S. where many investment managers are moving from best of breed to a single integrated solution,” Barbier said. Owning the data...
Connected Debt Management
Single Platform Benefits
Wondering how to simplify and increase accuracy for debt management? You’ve probably been hearing about the benefits of a single connected platform. Whether you’re a borrower or lender, there are multiple aspects of debt to manage. Key processes include calculating amortization schedules for simple and complex loans, tracking collateral and managing critical dates and covenants. Borrowers need to track debt against real estate collateral and account for loans by paying lenders through invoices or journalizing transactions. When done manually, these processes are time-consuming and prone to error. It’s also inefficient and risky to access information from multiple systems and databases. Read on for best practices to streamline debt management using a single connected solution. Eliminate spreadsheets and disparate systems Whether your interests are in managing loan information or debt investments, it’s critical to gain transparency from the investor to the borrower. You need to closely track debt from the borrower along with key deliverables and covenants with lenders. Going paperless and using a system that centralizes all loan data and provides accurate information is the first step for creating greater efficiency. By moving away from manual processes, you gain transparency, mitigate risk and increase efficiency through automation. By centralizing tracking of all loan terms in a single connected system, you can reduce manual errors and ensure data accuracy. Gain visibility into critical dates A key component for clients with debt investments is visibility into critical dates regarding when things are due to be received by the borrower and meeting compliance for key financial covenants. This capability mitigates risk by ensuring deliverables are sent to lenders on time, and tracks collateral and critical dates with notifications. With a single platform that centralizes all debt information, you can provide access to internal stakeholders for the entire loan investment portfolio. You also get deep insight into key metrics and can monitor the status of compliance with all covenants. Automate accounting and reporting For debt investments, you need complete insight and the ability to automate transactions from the borrower through the investment structures to investors. A connected software platform can deliver that for you, as well as enable you to track, account for and accurately calculate all types of investment loans and structures: interest-only, principal and interest, draw loans, revolvers, letters of credit, inter-company, syndicated loans and more. You can also streamline financial consolidations, partner transfers, fund rebalancing, allocations and other processes. For lenders with debt funds, syndications or other debt investments, whether servicing themselves or using a third party servicer, an integrated solution will provide full insight into the performance of this asset class and can automate accounting through the investments to investors. For those lender clients servicing their own loans, you can facilitate collections and secure automation of receipts. A single connected platform enables you to deliver timely and accurate reporting for all ownership structures. You can easily manage the complexities associated with numerous entities and levels between investors, investments and assets. Automate payments With a connected debt management platform, borrowers can automate payments to lenders and gain full visibility and audit trails into payment history. You can easily review historical and outstanding charges and the principal balance of every loan with drilldown into transaction details. Integration with accounting at every level of the ownership hierarchy provides utmost efficiency. Debt investors can automate transactions from the borrower through the investment structures to the investors. In addition to calculating principal and interested, a connected platform will also track funded and unfunded reserves and amortization of fees as well as payment of necessary taxes and insurance at the collateral level in certain regions. Automate billing For client lenders servicing their own loans, a connected platform can automate borrower billing and increase visibility for internal stakeholders by tracking collateral and critical dates. If you have debt as an investment, you can more easily manage and service your debt including billing borrowers and managing capital...
Increasing Investor Confidence
It's All About Transparency
How are you providing timely information to your investors and internal stakeholders? If you manage investments, you already know that investors want information on demand. They often prefer to view it in convenient digital formats, often from a mobile device. You also know that executives require quick access to reports, and other staff need investor information fast. Do you have a single source of truth and easy data access across your organization? Are you using tech that increases transparency and investor confidence? If you’re not sure, read on. Consider this scenario: one of your company’s investors calls your office asking for details about an asset or a deal. The investor explains that her contact is not responding. Given the urgency, she needs to speak with your CFO immediately. However, both the CFO and controller are in a meeting behind closed doors and are not to be disturbed. Does this sound familiar? Suppose you don’t manage the assets or your investment management and proptech systems aren’t integrated. Then you hit a wall, and your investor is bound to be dissatisfied when they can’t have instant access to the information they need. Here’s great news: a single platform for investment management and accounting with an investor portal offering self-service access to data and documents can go a long way to make investors happy and improve their confidence. This solution will also increase operational efficiency. With a single connected platform, you can centralize communications with existing and prospective investors, automate the management of capital call and distribution notices and improve collaboration on investment opportunities. You will also increase efficiency for internal stakeholders, such as executives requiring financial reports and investor relations staff needing access to investor information. These capabilities drive a higher level of investor confidence through the responsive online delivery of timely data. Investors can view property-level metrics, and investment managers can communicate new investment opportunity information through a secure portal instead of email. Empowering internal stakeholders Expand access across your organization to enable more staff to help investors when they need information, fast. With a secure investment management platform, more of your employees can have usable data at their fingertips, including key metrics and financials, without impacting your accounting team. That kind of access is one of the myriad benefits Holladay Properties is getting from their investment management platform, according to Wills Gardner, the company’s director of capital planning. “Holladay staff can get more information on their own and answer investor queries immediately, which is both more efficient and satisfying for investors,” Gardner said. Scott McGinness, CFO at Cohen Asset Management, can also attest to the value of a connected investment management platform. “I was probably the bane of my controller’s existence previously, but now I can log in to the system and generally I can pull anything I need,” McGinness said. Increasing investor confidence Recent changes in investor expectations stem from technological advances. Current and prospective investors are more closely following the operational aspects of their real estate investments and how those assets will be enhanced in terms of value and income generation. Those aspects include a property’s day-to-day activity and productivity, such as rental income, leasing, marketing and capital improvements. Whereas investor reporting previously was largely confined to financial performance, today’s investors want not only the numbers but also what’s driving them, knowing that property operations impact cash flow and ultimately give rise to distributions and higher asset value. A single connected technology platform enables analysis of investor, fund and portfolio key metrics, effective communication with investors and efficient management of fundraising and deal tracking. Such a platform gives investment managers and investors alike clarity into their holdings, helps identify risks and provides full transparency from an investor to asset operations. That level of transparency increases investor confidence and satisfaction. A clear path to success Let’s look back at our original scenario. With an investment management platform that integrates with an asset’s operational data, the investor may have been able to view the information she needed on her iPhone. Satisfying tech-savvy, increasingly sophisticated and inquisitive...
Grow Investor Confidence – And Your Business
With Technology
The investment world historically has been an industry filled with spreadsheet reports and snail mail paper checks. Errors can arise when entering data in multiple spreadsheets and relying on disparate systems is inefficient , especially when sharing information between investment, investor and accounting system. Thankfully, technology is transforming investment management for real estate. Investors now expect on-demand service and self-service access to key metrics, capital transactions, important documents and reports. Having the right technology creates better value for investors, which leads to increased investor confidence. Investment management technology can improve communication, increase visibility and provide easy access to performance metrics. Top systems are mobile-friendly and available wherever, whenever access is required. Improve communication Managing the relationships with existing and prospective investors is a key part of growing any investment business and raising capital. Yardi Investment Manager provides a platform that makes communicating with investors more efficient, easier and error-free. Cohen Asset Management’s investor relations staff can log into Yardi Investment Manager and see the online tools their investors are using, deals they are involved in, contact information, returns, distributions and other information. Scott McGinness, principal and chief financial officer, shared: “By being able to deliver information when it’s needed, we don’t have to follow up with the investor later, which is easier on both parties, “ Organizations benefit from a single connected tool that helps: Centralize communications with existing and prospective investors Manage capital call and distribution notices with investors Easily send out correspondence, track activities and follow up tasks quickly Enable better collaboration with new investment opportunities Increase transparency and accuracy Yardi Investment Manager is a single source of the truth for investor and investment information. Provide access to portfolio and property metrics directly to investors. Automate the subscription agreement process for new investment opportunities with existing or prospective investors.. With an integrated solution, there is no need for disparate systems and manual transfer of data. This allows you to provide timely access to information to your investors. By easily compiling and communicating accurate information, Yardi Investment Manager strengthens Cohen Asset Management’s investor relationships with superior service and allows the company to maintain a lean organization. Access information easily In addition to investment and property metrics, Yardi Investment Manager makes it easy to publish reports, tax documents, subscription agreements and more to investors through an online branded portal. This allows your investors access to information anytime, anywhere. And since the portal can take on your company’s personalized branding, it will offer offer a customized , highly professional experience for investors. Manage portfolios on the go Yardi Investment Manager provides access to investor and investment information on any device. It makes it easy to find and review every piece of information you need, from anywhere, so you can have informed discussions with your team and your investors on: Portfolio and investor data Risk monitoring Fundraising Capital transactions Investor communications Yardi Investment Manager is a single connected solution that brings investing partners together and instills investor confidence. Provide access to reports and detailed documentation so your investors feel an increased sense of connection and value with their partnership. Yardi Investment Manager is part of the investment suite of products, a fully-integrated platform available with Yardi Voyager, Investment Accounting or as a standalone solution. Overall, you’ll improve efficiency and boost visibility into investor activity and investment metrics, making portfolio oversight simpler than ever. Join an Investment Manager webinar to learn...
IMN Annual Forum
Tech Advances, Reporting, Transparency
As part of the 2020 IMN Real Estate Private Equity Funds Virtual Forum, Yardi had the unique opportunity to participate in several panel discussions and share thoughts on trends in technology and investment management. In one session, “Meeting the Challenges of Fund Administration, Investor Reporting & Transparency,” Scott Tavolacci, Yardi regional director of global solutions, moderated the conversation. As Tavolacci noted, it seems that roughly 10 years ago the hedge fund space and the private equity space expanded into fund administrators and real estate may have been a bit behind. However, recently the real estate sector has picked up speed in this sense, and as Jeff Bush said, over the last five years, he’s seen a lot of real estate managers and firms thinking about and questioning fund raising and outsourcing practices every time they find a deal. Bush, president of Standish Real Estate Services Group, believes that the real estate industry is often taking the approach of seeing what works best in other sectors, mitigating risk or mistakes potentially along the way. Technology has played a major role in all aspects of fund administration as it does for just about all walks of business. Usage has only increased with the mass exodus away from the traditional office during the pandemic. The ability to use portals to access information in real time and make transactions on the go is vital, for anyone from investors to fund administrators. Beyond that, it’s important to have a connected solution that brings together all office functionality from accounting in the back office to investor relations with front office management. Real estate traditionally lagged behind in terms of tech usage, but the pandemic has expedited tech adoption while still keeping the focus on the value of data. Platforms are providing more secure and reliable ways to access and relay data between entities without any time-consuming or error-prone manual effort to aggregate data from disparate sources. In “Using Technology to Improve Efficiency & Returns,” Chris Barbier, Yardi industry principal for investment management, explained that while advanced tech has become a prominent focus for the industry, it was the more basic requirements that were in high demand earlier during the pandemic. “Starting with payables, people were going into the office, picking up the check printer and bringing it home with them. You would think some of these payables processes would be pretty basic, but as the workforce went remote, we saw this was an area of need to adopt some technologies,” Barbier said. Departments such as accounts receivables also saw a major uptick in tech usage. A large part of this was due to the volume of people who need visibility to data and reports, from accountants to property managers to CFOs to portfolio managers. Without basic data sharing and connectivity between departments, remote work would not have been nearly as successful as it has been this year. There was initially a significant level of uncertainty surrounding workforces transitioning to work from home environments, as both panel discussions touched on. Several panelists noted, however, that fears of lack of productivity hardly materialized, as companies adopted tech at higher rates than ever before and employees proved that remote work is feasible long term. On the investor side, the importance of communication has been highlighted throughout the year. “Investors want to know quickly what is going on with their portfolio and investments, so we’re seeing an uptick in tech adoption for better communication with investors to provide them information they’re looking for,” Barbier added. “It’s really interesting to see how investors are doing due diligence virtually, where a lot of that really wasn’t happening before,” said Barbara Rea, founder of Rea Advisory Group. Traditionally, investors expected to come in and meet in person, build some trust and forge a stronger relationship. With that being taken away this year, lenders and investors are relying on technology such as virtual meetings, a rare...
IM Insights
Shared by Yardi clients
Yardi’s November Executive Briefing brought together a collection of industry leaders to discuss current trends and solutions to mitigate a year of unique challenges. As part of the session, Yardi senior vice president of global solutions, Rob Teel, provided an update on some of Yardi’s current initiatives and what trends are driving Yardi’s efforts moving forward. The company is underwriting a major tenant survey with BOMA which received over 3,000 responses. The survey responses will be revealed in the coming weeks and there will be upcoming webinars with BOMA to review and analyze the findings, such as the likelihood for commercial tenants to renew, factors driving their renewal decisions and factors driving office occupancy levels. Teel noted that some of the prevalent industry trends this year are topics he’s rarely had to deal with, such as concern over rent deferrals and concessions. Yardi’s response was to create a new product called Lease Manager, which helps landlords better manage tenant risk and overall portfolio health. In addition, with a focus on removing touchpoints, Yardi felt it was key to help clients eliminate paper from their day-to-day operations. To do so, there was a corporate initiative to promote products such as VendorCafe and CommercialCafe, which make it easy to electronically submit payments, vendor invoices, tenant invoices and any other documents which normally would have required mailing or submitting paperwork. The industrial, retail and office sectors have all been affected differently by the global pandemic. Industrial has become the “shining area of commercial,” Teel noted, thanks to a large spike in e-commerce growth and demand staying steady along with occupancy and rent. On the flip side, retail has naturally seen more challenges with less foot traffic, shutdowns varying by jurisdiction and higher vacancy rates. This has led...
YASC Global
Fall 2020 event recap
October 20-22, Yardi provided three days of education, training, inspiration and support to clients during the YASC Global conference. The expansion of the online event to attendees worldwide, building on a U.S.-focused event held in May, was well received. Over 20,000 attendees, representing more than 2,500 companies from 58 countries, took 45,000 courses over 72 hours. The event was hosted on the Yardi Aspire learning platform. Anant Yardi, founder and president of Yardi, delivered an introduction to the event and remarked on the rapid adaptations real estate professionals have made worldwide. “Last year we had six different conferences: Washington, D.C., San Diego, London, Dubai, Singapore and Sydney. They were festive occasions where we had the opportunity to meet and greet you. Today, things have changed,” Mr. Yardi said. “We now work from home. We no longer meet face to face, but through digital media. And as all of this is going on, we yearn for those good old days. I don’t know about you, but it sure is nice to meet face to face. And we look forward to the day when we can do that.” But to help deal with the “new normal” that the real estate industry now faces, Yardi has continued to expand its product suites to assist with remote business management, data transparency, social distancing, working from home and much more. These features augment the business and accounting features that have made Yardi the go-to technology provider for real estate over the last 40 years. Product spotlights During YASC Spotlight sessions, clients heard from Yardi executives about the development and progress of product suites, including Affordable Housing, Commercial, Investment Management, Multifamily, Senior Living, and Public Housing. There were also regional updates for international clients from Asia, Australia/New Zealand, Europe and the Middle East. “Through a single connected solution, we remain focused on providing a set of products and services that have a real impact on your property operations and property performance. These products help to create transparency and efficiencies in the interest of reducing risk, reducing expenses, increasing revenues and increasing property values,“ said John Pendergast, senior vice president at Yardi. Products highlighted for multifamily operators were RENTCafé Reach search marketing; Marketing IQ, a new marketing analytics product; RENTCafé Self-Guided Tours, which allows socially distanced property tours; RENTCafé Chat IQ, an automated marketing assistant using AI and machine learning; Maintenance IQ; Asset IQ; and the Procure to Pay suite. “There have been some dramatic changes. Remote working, asset distress, residents and tenants’ ability to pay rent, and a real focus on data have been part of our conversations with clients both big and small, operational or institutional ownership. The challenges are common across the different platforms and client perspectives,” shared Richard Malpica, vice president and general manager, Eastern region for Yardi, in the investment management spotlight. While different commercial real estate sectors have been affected uniquely, data visibility and the ability to access operational data have been especially important to investors and operators alike. The Investment Management product suite provides tools to deliver data transparency, risk exposure analysis and real time reporting that investors are seeking now. “Though we have incredible optimism about the next 18 months, it is important that we acknowledge the hardship that many of you have faced in a personal and professional manner,” said Rob Teel, senior vice president at Yardi, in the commercial product spotlight. “I want to assure you that Yardi has passionately contributed philanthropically and to professional trade organizations to help with a global rebound from this crisis.” Commercial clients learned about the latest updates to the Yardi Commercial Suite, including Yardi Elevate, which sits on top of Yardi Voyager and provides operational tools to drive performance and gain operational visibility. Leasing, forecasting, deals, retail tenants and construction projects all have specialized management modules and reporting oversight within Yardi Elevate. Its real time informational visibility has been especially beneficial...
Opening Opportunities
For European Investment
According to INREV, more real estate investors are looking to allocate capital to European value-add strategies in 2020 than to core. As a notable sidebar to that finding, opportunistic investing is more apparent than at any time since the 2008 global financial crisis for those investors with a greater risk appetite. Many European investment firms are keen to attract the increased allocations reaped by Asia Pacific investors, especially those in Singapore, South Korea and Hong Kong but also China, Taiwan, Malaysia and Japan. Key factors driving this trend to invest in Europe include economic and geopolitical stability, low interest rates, desire for diversification and yield, currency trends and reliable legal environments. Europe has been the beneficiary, but many Asian investors also have a longer and more conservative investment approach with a renewed focus on core office, logistics assets and student accommodation investments in key gateway cities in the U.K., Germany and France. Many investment management firms that traditionally focused on European value-add and opportunistic strategies are also attracting capital with longer term core and core+ fund investment strategies. This turn of events is driving firms to embrace new technology as a step toward facilitating their asset strategy and decision-making process. Collaboration between all internal and external parties involved in the asset lifecycle becomes more critical than ever to facilitate informed decision-making, due to the longer-term nature of the strategy Essential elements to promoting that collaboration include: Full insight into the deal pipeline and portfolio value obtained from relevant comparisons with MLA’s and existing leases. Availability and transparency of current operational and financial data, which comprises the foundation of a comprehensive business plan. Asset managers’ ability to improve cost control, reduce risk and keep projects on track with complete budget oversight, accurate forecasts, and management of contracts, commitments and cash flows. Technology platforms that encompass the full investment management lifecycle are already helping many firms — including those working with outsourced parties, operating partners and fund administrators — drive stronger revenues while giving them instant access and full transparency into their data. Such systems have revolutionised how asset/portfolio/fund management, development and finance teams gain insight into risk, exposures and tasks during the leasing, forecasting, budgeting and development processes. As fully integrated systems, they enable superior collaboration among internal and external teams and maximise efficiency by automating business processes. Undertaking a new investment strategy can be attractive yet unsettling. Advanced real estate asset management technology can help chart a way forward that minimises risk and maximises opportunities for success. Learn how Yardi solutions promote success for real estate asset managers in Europe and...
How Working from Home...
Can work for you
Our previous article explored key portfolio risk mitigation challenges faced by real estate firms amid today’s uncertain market conditions and the likelihood that future income streams will fundamentally change. This time we’ll examine ways to help businesses that are currently forced to operate in a very different manner and environment for the foreseeable future. The ability of those now working from home to maintain productivity, collaboration, informed decision-making and productive action will be tested to the limit – not the least by kids running riot in many households! Mitigating risks associated with working from home requires: Adopting technology infrastructure that enables collaboration and process continuity. Addressing capital transactions and investor queries satisfactorily. Understanding the impact on reporting when data is drawn from multiple sources and collections systems and processed by multiple people. Successfully transitioning fund raising, normally handled in person by general partners, into a remote undertaking. Reliable and immediate access to key performance indicators from all business operations, from tenant transactions to the investor level. You might also want to consider how working from home now might reshape how you conduct business in the future (e.g., more videoconferencing, less travel, more remote viewing of properties, the potential to reduce carbon emissions). We don’t know how long the pandemic will run and thus delay the return to normal working patterns. Could demand for office space tail off permanently, for example? Real estate investment managers can gain the necessary data transparency, control and understanding of their investment data in a remote work environment just as they do in the office – with a single connected platform that allows collaboration between teams, while centralising all their key financial and operational real estate metrics, even if outsourced, for analysis, reporting and decision-making. Automating the real estate fund...
Learn, Grow, Excel
Jace Swank, Yardi IM team
“What do you want to be when you grow up?” It’s a question that kids throughout the nation have considered with light-hearted curiosity. Doctor? Astronaut? Director of an investment management consulting team? That’s is an unlikely response, but Jace Swank has thrived in an unexpected field. Yardi: the right fit Shortly after graduating from UCSB, Swank began his career at Yardi as a technical account manager. About seven years later, he serves as director of consulting practices. He now oversees support and implementations across North America for the Investment Management Suite of products including Investment Manager, Investment Management, and Investor Plus. Though the account manager position interested the recent graduate, he accepted the job offer because of corporate culture at Yardi. “As I asked around and learned more about what Yardi did, I was excited to see the cross hairs between technology and real estate management,” says Swank. “I come from a family of contractors and have always been interested in computers. Using technology to professionally manage properties was of high interest to me.” “Upon further research about the company,” he continues, “I found nothing but great things about the culture and how well Yardi takes care of employees. I can confirm that after nearly eight years here, all my findings were an understatement. Yardi is a great place to be!” Learning investment management firsthand Once he identified the right company, it was time to learn his new role within it. Investment management is new terrain for most entry level new hires. Though the demand for investment management personnel is high, there are surprisingly few programs to prepare young adults for careers in the field. In addition to technical knowledge of the software, discerning clients seek consultants with a firm understanding of their business...
Investing in Success
Data drives performance
The relationship between investors and investment fund managers is changing, largely because the tech-savvy younger generation expects timely access to accurate information. Investment managers who meet the changing demands of clients can reap competitive advantages. Scott Tavolacci, Yardi’s regional director of investment management sales, explains why in a piece that first appeared in PERE magazine. The need for accurate reporting seems self-evident, but this realization was a long time coming. Two events in the United States were particularly influential. One was the Sarbanes-Oxley Act of 2002. Designed to protect investors from fraudulent accounting practices, the legislation placed new emphasis on providing accurate data to both public and private players. After that, it often seemed that investors and investment managers could do little wrong. In hindsight, however, financial reporting remained surprisingly lax. Then in 2010, in response to the financial crisis and recession, the Dodd-Frank legislation triggered a new wave of regulations and forced investment advisors to reexamine their processes and information flows. Even aside from these requirements, investment managers want information that goes beyond a financial statement and which does not need to be entered into multiple software solutions. Fund managers who fail to heed that call, instead relying on outmoded reporting systems, put themselves at risk. In the past, many investment managers used customized proprietary systems to provide the necessary reporting and drive more-informed business decisions. They came to realize that these outdated tools were inadequate to meet the demands of today’s investors. Investment managers have been slow to embrace technology for a number of reasons. One of them is the complexity and the cost of transferring data to a new platform, which is largely due to the nature of real estate as an asset class. Tracking a single lease may involve hundreds of...
Investment Tech
Improving Partnerships
A key investment management trend over the past few years is the increasing demands limited partners (LPs) are placing on their general partners (GPs) such as additional key performance indicators, fee disclosures, or a more active relationship, among others. Changes in the relationship between LPs and GPs involved in real estate investment, the maturation of the investment management industry and increasing sophistication of asset aggregators are some of the principal factors. Co-investment came into favor as a strategy for LPs, creating new challenges even as it solved others. In this new paradigm, advancements in investment management technology is key to making a potentially fraught relationship work for both sides. Analyzing opportunities and performance has created new challenges for LPs and GPs involved in private equity real estate investments. For example, LPs often request different standard data than GPs are accustomed to using; GPs must produce custom data extracts for each LP, a cumbersome and time-consuming exercise. For their part, the LPs often struggle to compile and aggregate data from GPs in analyzing their investments. With these challenges, many LPs and GPs are seeking new tools for collaborating and managing their real estate investment activities. One increasingly popular option involves employing a single connected platform that draws information from disparate data sources and aggregates complex ownership structures. Such a platform provides clarity into investment programs, manages risk and allocation, and easily calculates returns and compares them to benchmarks. This approach can improve deal tracking, communication and investment decisions for LPs and GPs. Unifying operational and financial data within a single platform helps GPs by automating the complex accounting transactions associated with fund management. They can more easily manage complex ownership structures, consolidate financials and report to investors. Capital calls can be timed to up-to-the-minute operating...
Mitigating Risk
With a single stack
The fear of having a prospective investor pull their capital pledge from your fund raising effort is enough to make any fund manager lose sleep. Losing a $100 million commitment means you can kiss $2 million in annual management fees goodbye. If your firm is particularly unlucky, other investors will follow suit. Now imagine that you lost that investor because they were unhappy with…your financial reporting. Reporting systems don’t usually command much attention from managers at real estate investment firms when they think about asset and portfolio risk management. More likely, they devote a tremendous amount of time and intelligence to structuring a portfolio with assets that fit the right risk profile as set by the fund’s objective. The creative sides of their brains crowd with questions: Does this property have an upside that can be exploited? Are the tenants locked in? Will this submarket rebound next year? But there’s another type of risk that’s not so sexy, and many fund managers often consider it a lesser priority: operational risk. This category of risk encompasses the technical aspects of back office operations along with legislation and rules interpretations. Operational risk management extends to the investor pool, as fiduciary obligations are part and parcel of accepting an investment commitment. Potential trouble looms for a firm that does a commendable job of creating, protecting and nurturing investor relationships but ignores the risks inherent in their accounting and financial reporting operations. Operational risk is heavily tied to a firm’s business systems, and the two sure-fire ways to reduce risk in this particular area are to get off of Excel and QuickBooks and on to a mature accounting system, and to consolidate disparate systems into a single application and database. “But I’ve got a great accounting staff—they’re working...
Yardi at the Core
For Encore Enterprises Inc.
National real estate investment company Encore Enterprises Inc. found that managing its portfolio of widely dispersed commercial and residential properties with different technology platforms was increasingly untenable. As a remedy, the company elected to adopt Yardi Voyager® as its end-to-end business platform for property management, accounting and investment management. Encore operates in many different sectors, ranging from office portfolios to restaurants and resort operations. Using separate technology platforms for each proved inefficient, did not provide scalability, and lacked resources for investment management. “We found Voyager to be the only solution that combines our entire portfolio into one version of the truth,” said Mahesh Shetty, chief operating officer and chief financial officer for Encore. “Voyager satisfies all of our vertical market management obligations by eliminating the reconciling issues that came with the manual exchange of data between systems.” Yardi Voyager, a Software as a Service property and asset management system, will make real-time portfolio data and up-to-the-minute reporting available on demand to Encore. Compliance monitoring and risk reduction will be aided by role-based dashboards, workflows, critical data notification and analytics. Adding Yardi Investment Management™ to Yardi Voyager will automate Encore’s entire investment accounting, performance measurement and investor reporting cycle, allowing the company to mitigate risk more effectively with new tools for compliance monitoring and enhanced business intelligence. “Yardi Investment Management allows full portfolio oversight and lets us manage the entire investment cycle, from the investor to the individual asset, and follow that cycle all the way through distributions and investor reporting,” Shetty...
Managing Investments
In the private cloud
In a recent survey of cloud adoption trends within the investment management industry, respondents reported that despite concerns over security and adaptability, use of cloud services is widespread for investment firms, who are handling both basic business functions and financial applications hosting using cloud services. Moving to the cloud, rather than continued on-site hosting of applications and business data, is the common practice for businesses of all kinds that want to advance their information technology infrastructure and enjoy extreme flexibility, scalability and security. Investment management firms are no different, and may enjoy advantages within a cloud system when it comes to big data and business intelligence, redundancy of data, and application integration. Despite some questions about how receptive investors and clients would be to the use of cloud computing and worries about lack of custom application availability, moving to cloud hosting was the choice for nearly 90% of the investment management firms responding to the survey, which was conducted by an integration services provider. One predictive analysis forecast is that the cloud computing market will grow from $40.7 billion in 2011 to $241 billion in 2020, over several dozen distinct market segments. Other forecasts put that number significantly higher. Cloud services growth is expected to contribute to 14 million new jobs, worldwide, by 2015. Recently initiatives by Microsoft, GoDaddy, expansion by industry pioneers like Amazon, and an influx of venture capitalist funding have fast-tracked the private cloud market for major growth. This long-awaited innovation in computing has arrived as a cost and efficiency saver for companies of all sizes. Financial and investment management firms, including banks, sovereign wealth organizations, and government institutions are among those moving forward with use of private clouds. To alleviate concerns about security, most use a private cloud solution, though...
Deloitte Digest
Features Yardi
Richard Gerritsen, European regional sales director of Yardi, was recently featured in an article from Deloitte that focused the rise of the alternative fund industry and the transformation of business operating models. Read the full article by Jovy Therese Otgalon, Senior Manager, Advisory and Consulting, on Embracing Technology. Key to an operational model redesign is technology, and private equity and real estate companies, accustomed to limited automation, manual reporting and processing, are widely outsourcing functions to reliable third-party service providers, Otgalon writes. Gerritsen commented that sweeping regulations have driven industry players to refocus attention on internal controls and processes, automation and systems evaluation and how to quickly adapt to meet compliance and transparency requirements. “Five or six years ago, it was normal to report almost everything in Excel,” he said, “Now, investors require and expect more detailed and automatically generated information, pushing firms to find an appropriate technology platform that would complement their business strategies.” Larger service firms are perceived as essential business partners, supporting investment firms as they cope with changing industry requirements and offering competitive fee structures. Transforming business operating models is vitally important for firms to remain competitive and thrive. “What may happen, in the future, is the consolidation of niche and smaller-sized fund administration, transfer agency, tax and reporting service providers in order to achieve the size, capital and scale that would enable them to compete with their larger and more established competitors,” Gerritsen noted. This article was first published in Performance Magazine – issue 10: http://bit.ly/15dMhtr Performance is a triannual digest, dedicated to investment management professionals, which brings you the latest articles, news and market developments from Deloitte’s professionals and...