Established in 2015, Shannon Commercial Properties (SCP) is a subsidiary of Shannon Group plc and provides commercial property solutions to commercial, industrial and aviation markets. The company owns and manages seven business and technology parks and has over 1.8 million square feet of office and industrial space, as well as approximately 1,600 acres of development land in over 40 locations across counties Clare, Limerick, Tipperary, Kerry and Offaly in Ireland. “We are focused on expanding our property portfolio in the Mid West region with the provision of further third generation office and industrial facilities, primarily located in Shannon Free Zone West, beside Shannon Airport,” said Jennifer Kearns, finance manager for Shannon Commercial Properties. SCP adopted Yardi Voyager to improve business processes and to gain better control and visibility of operations in one system. The move from disparate systems enabled SCP to handle all aspects of portfolio management including lease management, reporting, budgeting, maintenance, and financials from a single database. Prior to adopting Yardi solutions, SCP was operating across six different management systems. Initially, a new structure was proposed which detailed a four-system approach: property management, financial management, debt management and document management. However, after further examination and detailed discussions with Yardi about the company’s key needs, it became apparent that SCP could streamline onto just one system, Yardi Voyager. “Streamlining onto a single system has allowed us operate with a more reliable set of data. Multiple systems had resulted in unreliable data, which had increased the potential for inaccurate reporting. Combined with the powerful reporting functionality with Voyager, SCP is far better positioned to make strategic decisions than previously,” said David Neylon, capital sales executive for SCP. Gaining control over workflows was a key driver in SCP’s move to Yardi Voyager. Voyager enables SCP...

After 184 years in business, Irish life assurance company Friends First knows how to provide high-quality service and meet emerging business challenges. Established in 1834 to provide life assurance to the Society of Friends (Quakers), Friends First now offers a wide range of life protection, investment and pension products to more than 281,000 customers. It is regulated by the Central Bank of Ireland. Friends First, which has €4 billion ($4.93 billion) of assets under management as of December 2016, operates a number of complex property investment structures that split properties across different funds and receive data from multiple external sources. Seeking a New Foundation The challenge Friends First faced in 2015 was finding a single connected platform that could house financial and operational data from all of the investment structures and execute portfolio-wide accounting, management and performance reporting. The company found the solution it needed in Yardi Voyager. “Yardi Voyager is the foundation of Friends First’s interactions with property accounting, fund management, property management and external agents,” says Alan Pollard, senior investment specialist for Friends First. For example, performance reports generated from Yardi Voyager data allow the company’s property and fund managers to monitor and manage portfolio and fund performance. Automated accounting for complex split property ownerships and non-standard investment structures relieves Friends First staff of manual data entry and processing, significantly reducing risk. Another key benefit Friends First receives from Yardi Voyager is the ability to map the general ledger to another system’s account codes. “This allows us to extract the data from Yardi Voyager easily and post it to another system. It also simplifies reconciliations and audit trail tracking between systems,” Pollard says. The platform also gives Friends First new capabilities for system-based accruals, which accrue charges collected as a percentage of...