Pinnacle Property Management Services (Pinnacle) manages a vast portfolio of residential, commercial and mixed use properties. Many of these are affordable housing units, developed under the Low Income Housing Tax Credit program. The many types of residential properties under management, including senior, student, affordable, luxury, market rate, etc., can present a challenge for leasing agents who must be well-versed in each vertical of the rental property industry. Affordable housing can be particularly challenging given the complexity of requirements necessary to comply with program requirements. Of course, the most basic of those requirements is that residents must qualify based on criteria such as income and assets. Documenting resident eligibility is the most important piece of a successful affordable housing program. Moving from paper-based applicant and resident files to electronic records is one of the ways the affordable housing industry is evolving to work more efficiently. Pinnacle is part of that evolution as it implements RENTCafé Affordable Housing. With RENTCafé Affordable Housing, Pinnacle saves time for leasing agents and ensures compliance with Low Income Housing Tax Credit program requirements. Those benefits result directly from changing to online housing applications and certification processes. “RentCafe Affordable Housing is such an amazing system when it’s used properly. If you haven’t used it, you’ll be surprised at how much time you can save and efficiency you can gain with it,” says Nick Strzelec. One of the biggest challenges of reviewing affordable housing applications is missing information. Using traditional paper forms, applicants can skip over questions they don’t have immediate answers to and forget to go back and fill in the missing data. Reviewers are stuck with an incomplete application and must reach out to the applicant to correct the omission. RENTCafé eliminates incomplete applications, which saves time for Pinnacle staff. “RENTCafé...