How do you efficiently run an affordable assisted living community? We spoke with Nicole Graham to get the answers. Nicole is a licensed administrator for Nevada HAND, the largest nonprofit for affordable housing in the state. They’ve helped thousands find a place to call home – including older adults. Nevada HAND owns and operates two affordable assisted living communities in Las Vegas under the Silver Sky brand. Nicole’s in charge of their location at Deer Springs. Nicole revealed how they grow their community, connect with family members and provide the best possible care for residents through the Yardi Senior Living Suite. We’ve transcribed a few highlights from the interview here, but be sure to catch the video below too. Q: What Yardi products have been most transformative for you and why? We have definitely enjoyed Yardi EHR and Senior CRM. On the marketing side, it’s about knowing where our prospects are coming from and if we want to go back to that market area. But then once they are a prospect in the lead database, it goes all the way through the workflow on to the care side with EHR. Just being able to visually see that whole process has been really great. Q: How does your team maximize lead conversion with Senior CRM? Because you’re able to see the reports and analytics in Senior CRM, we know how long each lead takes and why they might not have moved in. We understand where we are at with that prospect. Are they in rehab? Are they still at home making the decision? Are they over resource because of our affordability and our income limits? Or are they waiting on other resources because they need to make the rent limit? So knowing those lead conversion...

Growth can be a mixed blessing. San Diego-based MG Properties Group, for one, certainly didn’t mind significantly expanding its portfolio of properties in California, Arizona, Nevada, Washington and Oregon. But by 2015, the company’s investment management technology couldn’t keep pace, and the company, which acquires, rehabilitates and manages apartment communities, was approaching a stark choice: Modernize or risk stagnation. Cramped by Spreadsheets The spreadsheet programs MG Properties used for investment calculations and investor reporting couldn’t keep up with the rising volume of work. A single report often contained up to 450 tabs, for example. “When we loaded a number and hit “Enter,’ we crossed our fingers and hoped the whole system didn’t crash,” recalls Joe Anfuso, the company’s chief financial officer. “The old method was stressful, error-prone and hindered our performance.” It became clear to him and other executives that the company needed a modern, professional investment management software platform, one capable of automatically capturing and distributing all relevant investment information. Anfuso and his colleagues also realized that if they wanted to compete with the major players—the big institutional investors—they needed to invest in technology that removed pain points, time and effort and enabled more efficient operation. “That’s when we decided to ditch our spreadsheets for a more modern solution,” Anfuso says. A Single Connected Solution That solution, adopted in July 2015, was Yardi Investment Management, which automated MG Properties’ asset, investment accounting and investment lifecycle. The system helps MG Properties track not just the movement of dollars, but the result of the investment they represent, from the moment an investor makes a commitment. MG Properties grew its investor base by 150%, its properties by 24% and its units by 50% without needing additional staff or expenditures to manage them. The quarterly distribution process...

When you think about your senior residents and their families, do you think of words like “tech savvy,” and “forward thinking?” You should. Breck Austin, VP of operational services with Clearwater Living of Newport Beach, understands the importance of exceeding clients’ growing tech expectations. His organization has identified software that allows the company to advance with the times. We sat down with Austin to learn how the organization uses RENTCafé and Senior CRM to make life easier for residents and staff. Q: What are one or two business objectives you’ve been addressing over the last year? A: At Clearwater Living, our objective is to enhance residents’ experience in the senior platform. So one of the things we look at is technology. We look at how do we make ourselves more relevant? How do we make the residents’ experience relevant? We use a variety of things that we are addressing, from technology down to our philosophy of care. Q: How did Yardi technology help you accomplish this? A: Yardi technology was the best thing that ever happened to us in a growing state. It provided one single integrated platform that allowed us to address the growing need of the family’s involvement and their need to know what’s going on, transparency, to our consumers. So, it’s no longer just a resident living in our community. We’re addressing the family members or those that are responsible for members of our communities. The ability to communicate with them through technology, Yardi provided that outlet for us. And it’s integrated so that it addresses all areas of our touch points and building on the connections with our residents. Q: What Yardi products have been most transformative for you and why? A: Two products that have been transformative to the...