The human brain is capable of tremendous achievements. But what are its limitations in business transactions, specifically those involving property and real estate investment management? At what point do machine data-based systems make more accurate decisions than intuition? Human intuition certainly has its place. As Deloitte researchers Surabhi Kejriwal and Saurabh Mahajan have noted, “The [real estate investment and management] industry has long thrived on relationships, which is how many investors have traditionally gained access to unique information. Traditionally, most investors have combined this information with their gut instincts to make investment decisions.” But although intuition can be a useful tool, Harvard Business School Online writer Tim Stobierski cautions that “it would be a mistake to base all decisions around a mere gut feeling. While intuition can provide a hunch or spark that starts you down a particular path, it’s through data that you verify, understand, and quantify.” A team of McKinsey experts echoes this sentiment, noting that complex decision-making requires analysts to “sift through tens of millions of records or data points to discern clear patterns and place their bets with few supporting tools to help glean insights from that material.” By the time the data needed to determine a course of action is collected, compiled and processed, they note, “the best opportunities are gone.” There’s also the problem of “cognitive biases” that misguide decisions with information drawn from the wrong sources. Fortunately, Stobierski notes, “it’s never been easier for businesses of all sizes to collect, analyze, and interpret data into real, actionable insights” into portfolio health measurements such as revenues, debt, risk, occupancy and sales, along with property-level operations like energy consumption and accounts receivable. Ronald D. Marten, CCIM, writing in Forbes, adds that “CRE brokers who can tap into today’s sophisticated data tools can differentiate themselves and their core value proposition to clients. Knowing everything about a building by using flood maps, demographics reports, traffic counts, tenants and retailers … and more gives a potential buyer an accurate idea of what their ROI is going to be on day one.” What do machine learning algorithms in the real estate realm consist of? One example is combined macro and local forecasts that identify areas with the highest demand for residential housing. On another front, retail mall investors can combine operational data at the property level with sales data from mobile sensors, social media and physical store sales, then use machine learning algorithms to analyze consumer buying behavior. Similarly, commercial property tenants can compare rent rates across various markets to make more informed decisions and get into spaces faster. Data compiled from multiple disparate systems is complicated and prone to error. As a result, sophisticated software applications capable of collecting, processing and using data across the asset management lifecycle have been developed and brought to market. This technology, complemented by machine learning recommended actions, enable management of deals, budgeting, investor reporting and more in a single connected system. Developers seeking new parcels, for example, can use advanced analytics to assess the properties’ potential, property uses and even pricing, among other things. Asset managers can evaluate pipelines and match deals with investors, benchmark their properties’ rent against others in the area, tie capital calls to investment lifecycle data and generate reports. Property-level data collected within a centralized location enables everything from online tenant payments to reduced heating, cooling and ventilation costs and better oversight of construction projects. Kejriwal and Mahajan point out that “investors and managers can leverage analytics and AI across key steps in the investment life cycle, from deal sourcing to portfolio management to risk management. In addition, these technologies can help increase efficiency and effectiveness of operational processes, such as information integration, investment accounting, and reporting.” Real estate software technology holds massive potential to shift decisions from humans to machines. Assimilating all asset management information at the property and portfolio levels and makes it universally available can preempt...
Highest-Ranking Office Sales
Of the last 20 years
Since 2000, the U.S. office market has witnessed a good share of trophy deals, which is usually a sign of strong market conditions. Using CommercialEdge data, the following is a review of the top 50 office deals of the last 20 years. Specifically, the report looked at office buildings of at least 50,000 square feet in size and mixed-use properties that have more than 50% office space (for further details, read our methodology). Additionally, the report highlights major deals in the Northeast, Midwest, South and West, as well as best-selling Class B office spaces and properties less than 250,000 square feet in size. #1 Office Deal of the Last 2 Decades: $2.8 Billion Sale of GM Building New York City occupies the first 12 spots within the list of top office deals of the last two decades – an unsurprisingly dominant presence in the ranking. As for office deals outside of New York City, only 11 transactions made the cut — with more than half of those being portfolio deals. The highest-ranking office deal from outside New York City was the $1.64 billion Century Plaza portfolio in Los Angeles. Sold by General Motors in 2014, the three-building portfolio totaling 3.3 million square feet placed 13th. Boston features four entries on the list, led by 500 Boylston and 222 Berkeley in 23rd place. EQ Office sold the 1.3 million-square-foot Boston office space to a joint venture between Oxford Properties Group and JP Morgan Chase in 2015 for $1.3 billion. Notably, several buildings were sold twice since 2000, fetching top prices each time. One such property is the General Motors Building in Midtown Manhattan, which also ranks as #1 office sale since 2000. Boston Properties paid $2.8 billion for the office tower located at 767 5th Ave. in 2008. The office tower had previously been sold in 2003 for $1.4 billion — landing it in 18th place for a second entry on the top 50 list. Another property with double entries in the list is the News Corporation Building, anchored by media giant Fox News. Located at 1211 Avenue of the Americas, its $1.52 billion sale in 2006 was the first sale to land it a spot on the list — in 15th place. Then, in 2013, Montreal-based Ivanhoe Cambridge acquired a 51% stake in the property for $855 million, enough to hand it the 50th position on the list. Highest-Ranking Office Deal of 2020 Falls Short of $1 Billion Mark for First Time Since 2012 In 2020, the $900 million sale of 330 Madison Ave. landed in first position, followed by the $810 million transaction of the former Master Printers Building — both in New York — and the $729 million sale of 245 Summer St. in Boston. It’s worth noting that the last time the leading office sale of the year was less than the $1 billion threshold was in 2012. At that time, Singaporean wealth investment fund GIC Real Estate paid $851 million for the 48-story 101 California in San Francisco. Likewise, the highest-ranking office deal in the West last year was the $664 million deal for the Transamerica Center in San Francisco, which was closed by a joint venture between SHVO and Deutsche Finance. In addition to the iconic Transamerica Pyramid, the transaction also included the 185,000-square-foot office building at 505 Sansome St. and the 52,000-square-foot property at 545 Sansome St. By comparison, Apex Capital Investments closed a $187 million deal last December for the 352,000-square-foot Grand 2 at Papago Park Center in Tempe — the priciest sale of a Phoenix office space for rent in 2020. Two other transactions of Tempe office buildings close out the ranking, trading for less than half of that amount: Discovery Business Campus – Northern Trust III for $65 million, and the Park Bridge and Park Garden at Fountainhead Corporate Park for $62 million. To the west, there was a much tighter race for the first...
Industrial Outlook
Is looking good, says CommercialEdge
It’s a rosy outlook for the newest real estate sector to be featured in a CommercialEdge monthly report. In 2020, the industrial sector was considered the top performer of all major real estate sectors. Industrial rents averaged $6.38 per square foot in December 2020, a 4.8% increase over the last 12 months, according to the first-ever CommercialEdge Industrial Monthly. All of the top 20 markets covered in the report saw at least some measure of growth in average rent over the last year. The ongoing industrial report will cover data on rents, occupancy, supply and transactions, as well as key economic indicators. “Rent growth across the board bucks the trend of other commercial real estate asset classes. Both multifamily and office have a substantial share of markets with falling rents and increasing vacancies, something not seen among the top 20 industrial markets,” note the analysts. Demand for e-commerce infrastructure and a huge boost in online sales during the pandemic have been a boon for industrial assets. Today, e-commerce accounts for nearly one-fifth of core retail sales. In 2020, a record 228.4 million square feet of industrial space was delivered, the most new space completed this century. That milestone is a further indicator of the health of industrial real estate. These projects were well underway before COVID-19 induced a demand surge for industrial space, signifying that the industry was already on the upswing before 2020 put things into overdrive. Find the full CommercialEdge Industrial Monthly for...
Saving Retail
Creative Retail Experiences
Do you remember when online shopping first began to disrupt brick and mortar stores? Shops struggled before the pandemic and now they face additional hurdles. Fortunately, small business owners are creative and resilient. We interviewed several small business owners and marketers to learn how they’re staying in business and keeping customers engaged during the pandemic. Re-creating the in-store experience Consultations, semi-private + private shopping Exclusive, in-store shopping experiences were once reserved for the rich and famous. Big-name customers could arrange to shop outside of operating hours or arrange have the shop vacant during their visit. While this is still the case, there are new players on the field. Tiny shops lifted a page from the celebrity handbook. These small stores limit the number of people permitted in the building to create a more private shopping experience. The added benefit is that customers gain more one-on-one attention and support from clerks. “This is a terrific way to permit in-person shopping while building customer loyalty and encouraging good online reviews,” says Edith Peele, owner of Simple Threads clothing boutique near Covington, GA. “We’re limiting the number of shoppers for safety, but it feels more like an exclusive, fancy shopping experience.” Interactive shopping A second opinion can be an incredibly valuable thing. You’ve likely been there: you have two (or more) products that you like. You need to narrow down your options but can’t seem to make a decision on your own. You reach for a second opinion. That second opinion can now be a store clerk on FaceTime or in a chat window. It’s a relatively simple way to encourage safe interaction and a value-add service not found in larger online-only retailers. Make gift preparation a breeze By preparing online purchases as gifts, retailers take three...
2021 Outlook
Real Estate Forecast
For more than 40 years, PwC and the Urban Land Institute have produced a trends and forecast publication. The 2021 edition of Emerging Trends in Real Estate summarizes views gathered in interviews and surveys of more than 2,950 property owners, investors, fund managers, brokers and others in the U.S. and Canada. COVID-19 dominates virtually every examination of real estate, and Emerging Trends is no exception. Yardi Matrix reported, for example, that multifamily property sales through the third quarter were down more than 41% from the same period the previous year. Meanwhile, 33% of office-space decision-makers participating in a study sponsored by BOMA International, Yardi and Brightline Strategies reported experiencing at least a 25% revenue decline since the pandemic’s onset. Here are some highlights from the 111-page PwC/Urban Land Institute report: “COVID-19 has kicked real estate certainty to the ground,” the publication says, with confidence in future demand for many property types having dropped precipitously in 2020. But technology has eased adaptation to the drastic measures prompted by the pandemic. Millions of office workers successfully transferred to remote environments, for example. The report notes, “The WFH experiment has gone better than most managers and employees had expected, since new teleconference tools and advanced information technology systems have allowed for effective communication and collaboration.” Many who contributed to the report predict that measures adopted during the pandemic will continue when workers return to the office, including flexible hours, reduced shared spaces, ongoing enhancement of building environmental systems, and physical barriers. The report also speculates that some companies might consider abandoning the consolidated model of leasing and using office space in favor of a hub-and-spoke system with satellite offices. And, the report notes, “Significant opportunities to operate and manage buildings more efficiently are ahead as well,” as property management technology providers deliver solutions that “gather, organize, and use data to reduce costs, identify risks, and more proactively operate buildings; identify appropriate investment strategies; and better serve tenants.” Property owners are also likely to continue making investments in technologies that strengthen cybersecurity, ensure business continuity and assess a building’s compliance with heightened health standards. With companies increasingly focused on controlling costs, those investment will most likely target immediate critical necessities. Tech is also driving profound changes in the multifamily sector. The report quotes an unidentified major apartment landlord: “The pandemic changed how people lease apartments. Online tours and processes are now preferable, and while some reversion to in-person tours may occur, we believe that online interaction will be acceptable in most cases. Reluctance to adopt technology is a key challenge, and COVID has been an opportunity to change that.” Demand for smart-home technology such as touchless controls on sinks, motion sensor lights and voice commands also figures to increase, the report says. Yardi continues to dedicate special resources to help clients, employees and communities weather the COVID-19...
Realcomm | IBcon
CRE changes coming
Due to unique challenges this year, the 2020 Realcomm | IBcon Conference changed to a new hybrid format with two days of virtual sessions followed by a day of in-person sessions. As part of the virtual event, Yardi president and founder Anant Yardi participated in the opening session panel, as well as a thought leadership discussion with other industry software providers. Mr. Yardi’s vision for the future of the commercial real estate industry was optimistic, while stating the importance of businesses adapting to a new normal. In the opening session, “#COVID.RE.Economy.Technology.NewNormal,” he reflected on the difference between gathering 2,500 people in one venue at the last Realcomm conference in June 2019, versus a virtual environment over two full days of content in October 2020. “I yearn for those times when we were able to be face to face,” he stated. “But we understand change, we recalibrate and navigate that change.” Property owners and managers are likely to have some concern over whether tenants will need their space at the end of the lease, but enterprise corporations such as Microsoft and Exxon are leading the way on hybrid work models, which may be the new normal. Workers could access the office at some points during the week for team collaboration and then continue to function normally from remote environments, be it at home or a shared coworking location. For those companies seeking more space, often satellite offices, Mr. Yardi sees a trend where clients search available sublease space or sections of coworking offices to bring workers back into a collaborative environment. A significant challenge for the future of the office sector is occupancy levels. While a majority of tenants have managed to successfully pay rent and offices are slowly beginning to reopen, capacity restrictions and...
Digital Transformation...
CRE and COVID-19
The state of commercial real estate has been significantly changed by the COVID-19 pandemic. The industry has seen a steep rise in the need for tech platforms to drive revenue and facilitate remote work to keep offices safe and productivity high. Spending on advanced technology According to CBRE research presented by Stuart Appley on a recent Realcomm webinar, 57% of companies were increasing spending on digital transformation prior to COVID. Moving forward, 70% of executives say digital transformation spending is likely to accelerate. A deeper dive into the numbers shows that increased spending is driven largely by business growth opportunities (51%) and increased competitive pressure (41%). The focus of the spending is primarily on modernizing customer touchpoints and enabling infrastructure, 54% and 45% respectively. In other words, operators are spending on tech that allows them to grow their business and to keep up with the competition, specifically by creating or implementing new systems to eliminate physical touchpoints. Health and wellness standards will need to be consistently monitored in order for offices to return to normal business. Appley, managing director for CBRE described some of the digital advances that companies are examining and implementing: Drones to perform building inspections Machine learning Robotic process automation Virtual reality training and virtual space planning Blockchain to digitize assets A poll in the Realcomm webinar, showed that 85% of attendees believe the rate of tech adoption will increase due to the effects of the pandemic on businesses. Innovative projects and IT strategy Executive decisions on IT should address several key metrics: increase asset value, reduce expenses, increase tenant retention and drive revenue. “If you build your IT strategy around these points, you will be successful,” said Brian Sutherland, industry principal at Yardi. Moving payments online is something that has...
Electronic Invoicing
Benefits for real estate
Consider how much of your everyday business can be done without paperwork. If you want to fly, for example, you can do everything from booking your seat to gaining clearance to board the aircraft using just your cell phone. In contrast, many national and multinational real estate companies still generate, circulate and approve invoices using paper and manual routing. This highly inefficient process is costly, time-consuming and contrary to prevailing environmental sensibilities. A paper invoice can cost as much as € 4 to generate and route by air and ground transport. The cost of processing it can set the recipient back anywhere from € 15 to € 30 because he or she often has to rekey the information into his or her own database, then route it to multiple approvers. There can be dozens of touchpoints, each one of which consumes resources and presents opportunities for error. And that’s just one document. Multiply this sequence by the hundreds or thousands of vendors and partners some real estate firms deal with. This approach to invoice processing doesn’t just seem outdated with the potential to drag a business down – it is. Payables made easy Real estate companies’ profit margins might remain slender through the COVID-19 era. Besides that, tenants, investors, communities and regulators are imposing increasingly stringent environmental performance standards for businesses. These developments might inspire real estate companies in Europe to consider replacing the manual steps – and paper – in the accounts payable process with advanced software applications that scan invoices into electronic files, route them to approvers and pay suppliers with electronic funds transfer. This approach can sharply reduce costs as well as the material and energy required to create and move paper invoices to their various destinations. In fact, savings of...
Proptech Musts
4 Key Features
So, you’ve decided to invest in more robust property management software to navigate the challenges of remote work and social distancing. One look around the proptech marketplace reveals that there are dozens of options available, many of which seem to offer similar services. With so many options on the market, what should you look for? Discover five key features to look for when choosing property management software. Truly seamless integration There are plenty of property management systems that are compatible with ancillary services by a different brand. There are, however, a few problems with integration between different brands and different platforms: Primarily, there is no guarantee of long-term integration. When you’re dealing with two separate companies, there are opportunities for acquisitions and other changes that may affect long-term compatibility and availability of either product. Secondly, there are two software systems that need regular updates. That means more maintenance and headaches for your staff. When those systems are updated, you can only hope that they will update in unison. If not, you may experience delays, lose functionality or accuracy. That’s wasted time for your staff and potentially costly errors for you. Seamless integration occurs when both the property management software and ancillary products function on a single platform by a single company. With seamless integration, you can ensure optimal efficiency in the long-term with less work for your staff to keep products in sync. Mobile ready and browser agnostic A web-based property management solution is essential as organizations honor social distancing protocols. Web-based and mobile-ready software allows you and your team to work without being tethered to the leasing office. When working from home, out in the field or travelling, you can securely access the information you need. Your office staff will be empowered to...
Real Estate Design
Pandemic Mitigation in Housing
Shelter in place practices have made an impact on every industry in America. Multitenant industrial and retailers grasp to make rent while grocers, tech, and delivery firms thrive. We naturally attach value to such changes. Real estate and its design, however, are neutral reflectors of social shifts. Like events before it, COVID-19 is the next big thing to change the face of housing. But first, let’s look back at other shifts that have changed the way that we live. We’ve seen this before – sort of Major social and economic events directly impact that way that we design and inhabit real estate. Following the wreckage of the Great Depression, President Franklin D. Roosevelt’s New Deal propelled the development of interstates and suburbs. Subdivisions sprang up, dispersing families into nuclear households. By the mid-1940s, middle class workers’ commutes prompted the addition of built-on garages. With the cheap suburban lots, greater car affordability, and adequate employment rates of the 1960s, many families opted for large houses with two-car garages. Fast forward to the economic prosperity of the 90s. Middle class and affluent Americans indulged in spacious homes with open floor plans. Multifamily construction boomed, answering demand from young adults who struck out on their own. Most formed their own households after graduation. In 2005, only 19% of college graduates lived with or moved back in with their parents, reports MarketWatch. The Great Recession ended lavish living for most Americans. Homeowners and investors struggled with mortgages, inundating the market with foreclosures. As the Great Recession dragged on, multitudes of seniors moved in with their adult kids. The number of recent graduates moving back into their parents’ homes jumped to 28% in 2016. The nuclear households of the 50s-90s began to disappear. Multigenerational housing reemerged and real estate changes followed soon after. Coming full circle to multigenerational housing with a twist Around 2012, multigenerational housing became the “new” trend in single family real estate. Though multigenerational households were the standard for thousands of years, modern multigen housing offered greater privacy. Finished basements with separate entries increased in popularity. Homes with two masters on the main floor thrived since they could support the homeowners as well as their aging parents. In price points that accommodated larger lots, young adults or in-laws lived in detached suites that shared mortgage and utilities costs. Young adults who would not or could not move in with family weathered the hard times in their apartments. Roommate floor plans were hot, especially when equipped with equally-sized private bedrooms and en suite bathrooms. Young adults postponed homeownership. Green building reasserts itself As the world shrugged off the burdens of the Great Recession, many eyes shifted to the next big thing in sustainable housing. Urban infill properties and mixed-use buildings brought residents closer to the businesses and services they used most. As a result, both classes reduced transportation pollution and costs. Between 2010-2019, tiny houses, micro apartments and co-living blossomed as way to reduce housing costs and environmental impact. Inside of their homes, residents implemented artificial technology to promote conservation and cut costs. Smart thermostats, lights, and appliances have become more commonplace. In addition to saving money and resources, residents crave greater control of our homes even when we were outside of it. Little did we know that we be spending so much time at home in 2020. COVID-19: the death of open floor plans? March 2020 marked sweeping shelter in place practices throughout the US. The sustainable measures of the past decade helped to decrease housing expenses, but other real estate changes are being reevaluated. Residents of mixed-use and infill properties are feeling the pain of stay at home policies. Public green spaces are closed and few units have more than a balcony for access to the outdoors. Psychologically, being surrounded by closed businesses isn’t reassuring. Smart home tech comes with benefits and disadvantages during the COVID-19 lockdown. The conveniences that...
2020 Foresight
Real Estate Trends
Here’s a sampling of developments to follow this year. Proptech grows . . . The use of property technology will continue to expand across all real estate sectors. “Property managers and asset managers are leaning into technical solutions for productivity enhancements and operational efficiency. They are digitizing as much information as possible, so that analytics can be applied and data shared throughout the organization,” says Emerging Trends in Real Estate 2020, the 41st annual forecast report compiled by PwC and the Urban Land Institute. “Using analytics to enhance customer experiences will define winners and losers in the coming years.” Much of the multibillion-dollar global investment in proptech “revolves around smart-home and smart-building applications aimed at energy efficiency” and enhances coworking and co-living concepts, the report says. Sensors activated by motion, voice, temperature or weight “are now part of the landscape, and will become more ubiquitous over time.” . . . and so does ESG Emerging Trends also addresses the growing importance of environmental, social and governance principles to real estate customers, employees, shareholders and communities. “Sustainability evaluation is becoming a checklist item for institutional investors domestically and worldwide” in real estate and other business sectors,” the report says. And with 55% of millennials, 25% of Generation Xers and 11% of baby boomers saying they factor ESG policies and performance into their investment decisions, “the power of ESG to influence capital deployment will be rising over time.” “ESG attracts a more diverse set of investors, aids in recruiting talent and helps generate community support for proposed projects,” notes an unidentified REIT executive and Emerging Trends contributor. Another REIT exec adds, “As ESG data is becoming more widely available, we’re seeing clearer ties between ESG and overall performance.” Along with comprising a standard for due...
Connection vs. Safety...
Real Estate Challenges FCC
To remain competitive, real estate providers face pressure to provide high speed internet. This pressure is felt throughout all property classes, from subsidized to luxury housing and commercial properties. Yet the Federal Communication Commission (FCC) is pushing back against signal boosters that pose a threat to public safety. The story is currently unfolding. Here is what we know: What is DAS? Broadband signal boosters are proving to be a benefit for multi-tenant real estate owners and a danger to FCC operations. Distributed Antenna Systems (DAS) are one of the most common boosters. They are a network of separated antenna nodes connected to a single source that enhances wireless service within a geographic area or structure. DAS helps to provide high-speed internet in areas where infrastructure is unfavorable for any number of reasons. Such fixed wireless technology has relatively little capital expenditure for ownership. No street-level digging is required. But like its pricier fiber optics competition, it offers a wide range of broadband transmission capabilities. The challenges for real estate providers Real estate providers turn to DAS to improve internet accessibility and performance for renters and tenants. Renters demand high speed internet, and the demand shows no signs of slowing down. According to the National Multifamily Housing Council Resident Preference survey, 93% of renters rate reliable cellphone reception as a top interest. About 55% of respondents view high-speed internet as a necessity. Additionally, 74% of renters are interested in community Wi-Fi. In the multi-tenant commercial environment, broadband connectivity is among the top three features that tenants require, reports the Building Owners and Managers Association (BOMA) International and the Urban Land Institute. Broadband connectivity is standard in new construction, and more than 50 percent of existing construction is retrofitted in some way to accommodate the technology,...
Changes in the Clouds
CIO + CFO Role Shifts
Cloud services have changed the roles of executives. CIOs implement fewer on-premises applications. Their technical infrastructure needs have evolved within the Internet of Things. CFOs now mold their capital expenditures pitches to address operations. In the center of those changes floats the cloud, and with it, the continually evolving roles of executives. The Balance Sheet caught up with Shawn Cardner, executive VP, multifamily operations and IT, Grubb Properties, to discuss the evolution on leadership. “The real estate industry, which arguably was slower to adopt technology, now can’t escape its influence,” explains Cardner. “Almost all multi-family marketing is digital, and big data now plays a role in many firms’ daily decision-making and long-term asset strategies. Firms that wish to remain competitive must integrate the CIO role into their overarching business strategy in order to reduce costs and increase revenue.” Benefits of the cloud for CIOs and CFOs The cloud offers several benefits for CIOs and CFOs, specifically. Scalable Solutions Through the cloud, CIOs can capitalize on features and services for small and medium-sized companies that were previously available to large companies. “Being able to play in the same sandbox as the largest of our peers allows us to be competitive in spaces where we might not otherwise be able,” says Cardner. Faster Implementations Finance teams are not dependent upon IT for support. As a result, implementations are rolled out with less friction during office hours and more work can be accomplished, faster. Specialized Software Support When using Yardi Cloud Services and Yardi Voyager to manage the general ledger, for example, the IT team does not invest resources in maintaining the accounting software. Updates and security are managed off-site by Yardi. Finance owns the application but supports the business processes in a more specialized manner. Cardner adds, “It’s worth noting that different challenges exist. There are fewer technical skills required of my team with a full-service solution like Yardi. There are, however, more nuanced soft skills and relationship skills required of us, which are sometimes difficult to find within technology circles.” Shorter Queues for IT With Cloud-based applications, there is less demand for IT to manage hardware or software. This often results in lower on-premises infrastructure costs. CFOs and their departments experience improved time to value, greater autonomy, and maintain ownership of software without being hampered by implementation or management during office hours. CIOs and their teams reduce hardware and software support, may decrease total cost of ownership, and can focus on specialized tasks. Addressing the risks Conversations about the cloud inevitably include risk management, security, and compliance. CIOs, CFOs, and COOs must collaborate proactively mitigate risks. “There is a tendency to recoil from the cloud when news of breaches occurs because of the bad press and notoriety. I’m reminded, however, of an IT saying, ‘The cloud is just someone else’s computer.’ An open port on a firewall turns an entire network into an unwanted cloud service, so diligence and thoroughness are necessary, regardless,” explains Cardner. He continues, “Modern security technology is quite robust, whether on-premise or in the cloud. The weak link of security in today’s age is people. Malware, ransomware, phishing and much of all data theft and loss are a result of improper employee conduct or inadequate employee training. When vetting a new cloud provider, that’s where my focus lies.” The future of leadership The value of infrastructure continues to be an integral part of CIO responsibilities. Even with available outsourced and cloud-based solutions, CIO’s still need to consider infrastructure and its strategy fundamental to the job. Yet now more than ever before, CIOs are becoming strategists. The emphasis shifts to discerning which services an organization needs to thrive rather than focusing on infrastructure. “Traditionally, CIO’s were strictly service providers and, in many organizations, didn’t sit at the table where strategy decisions were made. However, the proliferation of digital technology across and within organizations now mandates a level...
YASC Asia 2019
Meet Yardi in Singapore
The Yardi Advanced Solutions Conference (YASC) returns to Singapore on Nov. 5 and will be bigger and better than ever. Yardi brings together real estate management professionals from across Asia for this one-day event. Come and discover the latest proptech innovations, interactive discussions, meet local and international experts, and network with industry peers. This a great chance to dive deep into Yardi Voyager and the ancillary software real estate professionals use every day. YASC is also a great opportunity to strengthen collaborative skills and network with industry peers. With interactive discussions, local and international experts, more networking time, and previews of new products and enhancements, this is an event not to miss. YASC Singapore is a fantastic opportunity for Yardi clients with portfolio presence in Asia to discuss technology platforms with the leadership, development and support teams. Reserve your spot today! Here’s what to expect at YASC Asia 2019: • Meet the Experts Attendees will hear from industry experts on market trends and technology innovations. Make valuable connections with Yardi’s product experts and discover new insights, tips and tricks for getting the most out of Voyager and other modules. With enhancements and innovations in the Yardi pipeline, hear about new products soon to be released in Asia. You’ll also get a firsthand preview of the new Yardi Elevate Suite for asset management. • Visit Knowledge Central New to YASC Asia, gain hands-on experience with Yardi’s Knowledge Central, which will offer on-site assistance with Yardi products, SQL scripting and reporting. The Knowledge Central team will be available to answer your product-specific questions, provide previews of new products, discuss current software and anything else you’re keen to learn more about. For Knowledge Central hours, refer to the in-app schedule. • Yardi Events App A new addition...
Chasing Excellence
IREM Global Summit
Real estate industry leaders and professionals are heading to San Francisco on September 23-26 for the 2019 IREM Global Summit. IREM is the largest organization dedicated to advancing the profession of real estate management, and Yardi is a proud sponsor of IREM’s must-attend annual event which hosts approximately 800 top real estate management professionals from across the U.S. and around the world. “The IREM Global Summit provides a fantastic opportunity for real estate managers to get together and prepare for exciting new opportunities and challenges facing our changing industry. Yardi is proud to participate in this important event and share our innovative solutions including Yardi Elevate for big data that drives results for commercial and residential managers pursuing excellence,” said Esther Bonardi, vice president of marketing at Yardi. IREM has designed the event to expand knowledge through educational sessions that support professional growth and leadership development. Attendees come from the U.S. and Canada, China, Japan, Korea, South Africa and Brazil and gain value meeting with colleagues to build camaraderie and stronger relationships. Read on for the top three ways to connect with Yardi at the IREM Global Summit. Attend Educational Sessions This year’s schedule features 19 hours of educational sessions to empower attendees to move their careers forward. Sessions are based on real-world situations that property managers face daily, from opportunities to use technology to work smarter to difficult interpersonal scenarios. Don’t miss a potentially life changing session sponsored by Yardi. Join the famous sketch comedy group Second City for “Facing Forward: Using Improv to Embrace the Future” on September 26 at 8:15 a.m. In this fun interactive workshop, improvisers will lean into moments of uncertainty to see them as pure potential and will learn improv techniques to help them embrace the future and...
Pedestrian Power
New Yardi Matrix Study
“Big city” usually evokes buses, motorcycles, metro trains and cars. Beyond looking pretty and offering temporary respite from the bustle, does walkability—the ability to walk from home to shopping, dining, entertainment and employment spaces—add tangible value? Very much so, according to a new report that Yardi Matrix joined forces on with industry, academic and advocacy leaders. The Center for Real Estate & Urban Analysis (CREUA) at the George Washington University School of Business sponsored a study this year to rank the 30 largest metropolitan areas in the U.S. by how much office, retail and rental multifamily space lies in walkable urban areas. Multifamily rental asking rent data from Yardi Matrix went into the four-month effort, which also included contributions from real estate services firm Cushman & Wakefield, community quality-of-life advocate Smart Growth America, and real estate developer and investor coalition LOCUS. Yardi also contributed a $10,000 grant to support the research. The CREUA study identified 761 regionally significant walkable urban places, or “WalkUPs,” in those 30 metros. New York City has the most walkable urban real estate, followed by Denver, Boston, Washington, D.C., Chicago and San Francisco. The report documents that: Income-producing real estate (office, retail and rental housing) in walkable urban places has a 75% per square foot rent premium over other such real estate in the metro area. For-sale homes within WalkUPs have a 90% premium compared to the regional median for-sale home price in the metro area. The per-capita gross domestic product of the highest-ranked walkable urban metros is 52% higher than that of the seven lowest-ranked metros. “There is a ‘Doppler shift’ toward walkable urban development in the 30 largest U.S. metros,” Dr. Tracy Loh, senior data scientist at the George Washington School of Business and co-author of the report,...
AI, Examined
CRE's Machine Learning Future
Editor’s note: The following article by Kevin Yardi, vice president of consulting practices for Yardi, was originally printed as a Realcomm Advisory on May 31, 2019. It is reprinted here with permission. Various aspects of big data, AI and Machine Learning have been reported extensively in this space and elsewhere. I’ll use this opportunity to highlight some key points that I think are particularly important to helping the commercial real estate industry benefit from these capabilities. Just what are we talking about? “Big data” means large, complex data sets that most traditional software platforms can’t manage. AI refers to computer systems that can perform tasks normally requiring human intelligence. Machine learning, a form of AI that enables systems to “learn as they go” without being explicitly programmed, supports informed decision-making by assembling and analyzing property information more quickly and more accurately than other systems. The expansion of digital data availability, computing power and software enhancements, along with cheap storage, have made these options viable for commercial real estate. What are the commercial real estate benefits of AI and Machine Learning? AI and Machine Learning can give companies better-structured data that improves business performance. For example, AI systems can detect patterns in conditions affecting energy consumption without being requested, then optimize the target temperature every 30 seconds to ensure comfort without using more energy than necessary. They can also learn from past performance to react to changes in occupancy, weather and other factors. All this translates into better performance through lower utility, energy and equipment maintenance costs; increased tenant comfort that reduces service calls and increases retention; regulatory compliance; investor satisfaction; and higher ENERGY STAR® scores. In short, AI saves energy and money while creating more comfort than humans could do on their own. More...
7 Must-Have Apps
For Real Estate Pros
There are thousands of apps that claim to make your job easier. Since it is impossible to try them all, we’ve narrowed down the options for you! These seven apps complement the social media, communication, and content creation features on Yardi’s RentCafe suite. Social Media Instagram is one of the fastest growing social media platforms in the US. Once you get the basics of creating a post, these apps can take your social media strategy to the next level. When users visit your Instagram profile, they can see multiple posts at once in a grid layout. Polish your profile with Planoly, a visual planner that allows you to create the most beautiful and impactful grid. You can also benefit from the app’s engagement data for each post. Instagram Stories is woefully awkward. Creating informative and engaging 15-second clips on your smartphone requires a lot of choppy starting and stopping. Fortunately, CutStory for Instagram does the work for you. Create a single, full-length video and CutStory will divide it up for you. This is a great tool for repurposing your YouTube and Facebook videos. Communication Video calls are an excellent way to conduct personalized property tours and meetings with remote clients. Google Duo is a versatile app for video calls that works for Android and iOS devices. You can even use it over WiFi, minimizing data usage. Content Creation Create professional-looking images with Afterlight 2. This free photo editing app features text, filters, and enhancement tools for eye-catching images. It offers comparable quality to subscription apps and can be used on iOs, Android, and Windows devices. As a blogger, I know how difficult it is to get people to stop and read! Infographics are a hot way to share information in easy-to-consume snippets, enhanced with...
Industrial Strength
Matrix Market Report
Yardi Matrix took a close look at the U.S. industrial real estate market’s performance in the first half of 2018 and found plenty of positive signs. Indications of the sector’s strength include: Strong demand for space driven by year-over-year e-commerce sales growth of 15.4% Nearly 125 million square feet of industrial space coming online 7% year-over-year rent growth A national vacancy rate below 5% in the first quarter, the lowest since 2010 Commercial real estate-leading investment volume “Demand is stronger than ever” in every industrial subsector, the report says, with warehousing, manufacturing and flex space accounting for most of the occupancy gains. Demand was strongest in California’s Inland Empire, followed by Chicago and New Jersey. The industrial sector continued to benefit from rising e-commerce sales, which totaled $120.4 billion in the second quarter alone and drove the need for distribution centers near dense population areas. Over 90% of the first half’s new supply was warehouse and distribution space, with more than 238 million square feet of additional space under construction at mid-year. In markets where available land for development is scarce, developers focused on renovation and site remediation projects, expecting to recover costs with higher rents. Industrial rents continued to increase in most markets, spurred by the exceptional demand and lack of excess space in the top logistics markets. Rents averaged $6.29 per square foot at mid-year, up 7% year-over-year. “Expect rents to further increase through 2018 as the quality of available inventory improves due to upgrades and addition of new space,” the report says, noting that a slight deceleration might follow in 2019 as projects now under construction add to available inventory. The national industrial vacancy rate, 4.9% in the first quarter, was largely due to companies snapping up space before it was...
Self Storage Update
From Yardi Matrix
The self storage industry has been strong over the last several years, with economic growth creating new households and driving demand. Can this pace continue or will the recent supply surge outpace demand? That question formed the basis of a recent web presentation by Jeff Adler and David Dent, vice president and senior real estate market analyst, respectively, for Yardi Matrix. Their discussion focused on four areas: Macroeconomic Outlook The U.S. economy is in very good shape, Adler and Dent reported, with gross domestic product growing, inflation under control, and a tight labor market “pulling people off the sidelines,” although trade and immigration policies could brake the growth. Their research reveals that millennials and Baby Boomers are leaving big cities such as New York, Los Angeles, Chicago and Miami in favor of smaller, lower-cost cities with concentrations of intellectual capital work, which in turn drives storage demand. Destination metros include Dallas-Fort Worth, Tampa, Fla., Atlanta and Charlotte, N.C., along with retirement favorites such as Las Vegas and smaller mountain metros in the Appalachians and the Rockies. However, rental market fundamentals are faltering, with only 12 of 133 markets studied by Yardi Matrix showing year-over-year rent increases in September 2018, versus as many as 41 in previous years. Profile of Current Supply and Demand Domestic migration patterns have made Las Vegas, Tampa, Phoenix, Orlando. Fla., and Columbus, Ohio, the most attractive metros for self storage providers, Adler and Dent reported. The national average of self storage projects under construction and planned as a percent of existing inventory is 9.5%. Portland, Ore., Nashville, Tenn., Orlando, Boston and Seattle have the highest percentages. Approximately half of storage customers are in the process of moving while the other half are long-term users. Adler and Dent noted that approximately...
Reimagining Investment...
Asia market insight
Editor’s note: The following post was written for real estate and investment professionals in Asia by Bernie Devine, Regional Director (Asia) for Yardi. With 30+ years’ experience dedicated to real estate and technology, Bernie is a leader in digital transformation in real estate and using data to create a more competitive and collaborative environment. He supports real estate clients with Retail, Commercial, Industrial, Residential and Mixed Use assets, helping them to grow their operations, create efficiencies, and gain better insight into their business. His expertise includes asset and investment management, private equity, operations improvement, program and project management, finance, technology implementation and compliance. Currently responsible for the growth of Yardi Systems in Asia, Bernie lives in Hong Kong and is a qualified accountant and economist. He has published over 60 articles and has extensive public speaking experience. I’ve recently seen a lot of discussion around the tokenisation of real estate investments. Some has been sensible, but some has missed a few key points. Two key challenges of the real estate market for the last 400 years when compared to other investment asset classes are the slow pace of transactions (it takes a long time for ownership to be transferred) and liquidity (the purchase price is so large that only a limited market of buyers exists). There have been many innovations over the years (Such as private equity funds and REITS) that have sought to address these issues, but the proptech community now thinks it may have a better solution. Tokenisation of real estate investments is about changing the way ownership of an asset is represented. It’s proposed that this change in ownership model will open up how the purchase of the asset is funded and how ownership is transferred. Basically, if ownership can be...
Drones that Map
Applications for Real Estate
Last year was the most significant year for commercial drones yet. More than 66,000 remote drone pilots were certified by the FAA in 2017 in the U.S. alone. Drones made their way into a diverse range of industries, from archaeology to construction, insurance to agriculture. Of course, millions of dollars have been invested in drone services, but Goldman Sachs estimates that the commercial drone market industry will surpass $20 billion by 2021. One of the hottest drone products of the moment is the mapping service. DroneDeploy, a company founded in 2013, recently launched Live Map—the world’s first software able to generate drone maps in real time. Usually, creating a drone map takes time—first you have to plan a mission, fly, capture imagery, go back to your desk to upload the data on your computer (it must be a suitably powerful computer) and then play the waiting game. For hours. With the new service, those hours of waiting disappear—even without a laptop or even internet connection, you get the data you need immediately. The steps are simple: plan a flight, take off, look at maps render on-screen during flight. That’s it. Hundreds of acres of land can easily become consumable maps, shareable to collaborators via instant cloud-syncing across devices. Thus, if more in-depth analysis is required, users can also create higher-resolution 2D maps from the same flight data. Live Map is the next-generation product of Fieldscanner, but it’s five times faster, which makes it capable of keeping up with the real-time challenges of the real world. “Hours of waiting for crop imagery are over. We can capture real-time data in seconds without an internet connection, and begin making smarter crop management decisions before the drone hits the ground,” says Justin Metz, technology integration specialist at...
YASC ANZ 2018
Expanded Training in Sydney
The Yardi Advanced Solutions Conference (YASC) returns to Sydney on August 29-30, bringing together real estate professionals from across Australia and New Zealand. Diving deep into Yardi Voyager and the ancillary software you use every day, this is a great opportunity to strengthen your skills and network with your peers. With interactive discussions, local and international experts, more networking time, and new innovations revealed, this is one event you can’t miss! As one attendee shared about their YASC experience in 2017, “I come to YASC to learn more about the systems that helps me in my role. This includes best practices, new functionality that improves my work days, and discovering system efficiencies.” Why will you attend in 2018? Here are a few new features to 2018 YASC Australia and New Zealand: Yardi Events App We’ve added a conference app to streamline your YASC experience. You can access all conference information, venue maps, class materials, social networking and in-app messaging and more on the Yardi Events app. It’s designed to enable attendees to custom-tailor their daily schedule with classes, demos, panels and roundtables, and to set up one-on-one meetings with Yardi staff. The Yardi Events app is available for download at the Google Play Store and Apple App Store. A browser-based version, synced to the mobile app, will also be available, so attendees can access all these features from their desktop. User log-in details have been emailed to all registered YASC attendees. Questions? Email our team at [email protected]. Hear from the Experts Throughout the conference, attendees will hear from industry experts on the market trends and technology innovations that impact our work. We’re excited to partner with MSCI, who will provide a real estate sector update and what’s ahead for Australia and New Zealand in 2019. You won’t want to miss this presentation during lunch on the first day. With...
Rising Concern
Sea Level Impact on Real Estate
Intense climate and weather-related events, such as hurricanes, hail and ice, heat and wind and inland flooding, are occurring around the world with alarming intensity. Three hurricanes in 2017 alone caused a combined $300 billion in damages. About 5 million people in the U.S. are within 4 feet of a local high-tide level. A United Nations report in 2016 noted that climate-related events could place real estate assets valued at $35 trillion at risk by 2070—about half of today’s global assets under management in any industry sector. By one estimate, a sea level rise of six feet would imperil U.S. coastal properties worth about $900 billion. How can real estate asset managers prepare for what could be an inevitable rise in sea levels and other manifestations of climate change? “Asset managers and investors already have access to energy efficiency data from providers like Yardi. Now they need project-level natural hazard data that includes climate change projections. This is something the climate resilience field is working on, with a variety of firm jockeying to be first with the rollout of their proprietary software,” says Joyce Coffee, president of Climate Resilience Consulting and a senior sustainability fellow at Arizona State University’s Global Institute of Sustainability. Some cities, such as Cedar Rapids, Iowa, are countering weather damage risk by building flood control systems. Other metros, like Philadelphia, Detroit and Washington, D.C., have increased sewage fees, spurring building owners to consider adopting more stringent water conservation efforts. Many other officials and private citizens, of course, focus their efforts on identifying and mitigating sources of climate change. Real estate investors, for their part, are incorporating climate risk into their analysis and avoiding risky investments. A whitepaper released by BlackRock in 2016 noted, “Investors can no longer ignore climate change....
Build to Rent
Yardi UK Think Tank
Just a few years ago build-to-rent (BTR) was a rarely used phrase in the UK. Now it is one of the hottest real estate sectors around. A think tank of leading experts convened by Yardi and Property Week discuss the extent to which BTR has matured, the challenges it still faces and where the sector will go from here. The Think Tank Panelists: Andrew Cook – investment manager, M&G Real Estate (AC) Lora Salomidou – product owner, The Collective (LS) Rebecca Taylor – investment director, Long Harbour (RT) Katherine Rose – director of data & advisory services, Prsim (KR) John Dunkerley – chief executive and co-founder, Apache Capital (JD) Russell Markou – head of PRS operations,Tipi (RM) James Pargeter – projects director, Greystar Europe (JP) Chair: David Parsley – contributing editor, Property Week (DP) DP: How far along is BTR to becoming a mature market and is it now considered an institutional-grade investment? JD: There’s a big difference in people’s perception of where they think it is and where it actually is. There are 110,000 BTR units under construction or in planning. I don’t think we’re really scratching the surface yet. I don’t think it’s as advanced as people think it is. LS: The Collective has come from a slightly different angle to BTR and is focusing more on the consumer. The main reason we have got to where we are with BTR is because there has been a fundamental change in the expectations of consumers. The investors’ point of view is slightly different, but if we compare the return on investment from BTR to build-to-sell it is very different, because investors don’t have to manage the property – companies like us do it. JP: It’s certainly not yet mature in terms of finished...
