It’s no secret that high turnover rates are an industry-wide problem for property management. The revolving door leads to repetitive training and service inconsistencies. Retaining talent minimizes both problems and paves the way for success. Below are four tips for talent retention to help your affordable housing property operate smoothly. Reimagine Training When employees feel overwhelmed and under-educated, you’ve got a recipe for turnover. Minimize the risk with thorough training and easily accessible review courses. “Any organization without savvy and competent employees will face high turnover,” said Jeff Ratchford, Technical Recruiter, SHRM-CP. “Empowered engagement and buy-in starts as early in the on-boarding process as possible. Ensure that employees thoroughly understand their roles and the technology that they’re expected to use.” Online learning software enables staff to learn at their own pace. They can also review materials anytime and anywhere with internet access. Administrators gain insights from course data, which can be used to plan group reviews or acknowledge staff members that excel. Supplement online training with in-house demonstrations and hands-on opportunities. “Each new hire is different. Leadership will benefit from employee training that offers multi-faceted learning techniques,” added Ratchford. Empower Staff Empower staff to play an active role in the development of protocols. Acknowledging, addressing, and correcting current shortcoming creates a more efficient workplace. Additionally, employees remain loyal to companies that value their creativity and insights. If you don’t already have a process in place, create a space for staff to share their challenges. (It may be as simple as a custom email address.) Encourage staff to offer suggestions on how those challenges may be overcome. Review the submissions regularly. Channel the most promising proposals to the applicable leadership. Of equal importance, acknowledge each response even if it is to let the employee know...