If your company has struggled to provide excellent service to tenants around the clock, it’s not a matter of increasing your staff and extending your office hours. Rather, it might be time to evaluate your technology solutions. That’s where our CommercialCafe connected tenant services come in. Just ask Big V Property Group (Big V). A longtime Yardi client, Big V used an early version of Yardi’s tenant portal to eliminate paper statements that were previously printed, mailed to tenants and paid by check. While the system was a big improvement over paper-based and manual methods, the company needed to expand their online offerings to increase services to tenants and streamline financial processes and property operations, including communication. CommercialCafe provides an easy-to-use tenant portal for convenient self-service maintenance requests, rent payments and account access to leases and charges. Tenants and staff appreciate these features that reduce manual effort and expedite transactions. The solution also includes event calendars and announcements that keep tenants connected with their centers and communities.   Comprehensive tenant services With a focus on tenant satisfaction and success, Big V has been delighted with the all-in-one CommercialCafe platform. It expanded their offerings to tenants while making life easier for staff, thanks to online transactions and self service. The platform offers tenants anytime access to their lease documents, and they can review charges and communicate directly with property managers or leasing agents in the app. The integrated and streamlined system also allows tenants to submit work orders at any time, which are quickly assigned to a tech or vendor, so even minor issues like a flickering light are addressed immediately. Oversights are a thing of the past. According to Sean Glander, vice president and controller at Big V, CommercialCafe is a game changer for...

Convenience is a key factor when providing online solutions to your tenants. But if they have to log into one platform to make a payment, another platform to submit work orders and a third – or fourth – to review documents and share sales data, are you offering them true convenience? What about maximizing convenience for your own staff? CommercialCafe combines the five key features necessary for a truly convenient tenant portal, for both tenants and staff: Payments In addition to reviewing and paying invoices through a secure online portal, tenants can select which open charges they are paying. Your accounting team no longer has to guess where payments are being applied and saves time not processing physical checks. Work orders Tenants can submit service requests, including photos, and, upon completion of work, provide feedback via automated survey. Technicians receive work orders automatically on their mobile phones, decreasing response times and miscommunication. Notifications Automated SMS, push notifications and emails streamline and enhance communications, whether notifying tenants about available lease documentation to view or sharing details about property events. COI management Prospective and current tenants can upload insurance certificates, allowing property teams to view documentation that ensures property requirements are met and tenants are compliant. Sales data Retail tenants can upload sales figures and documentation that support the percentage rent calculations carried out by accounting teams, increase time savings and accuracy. In addition to these features, CommercialCafe offers another layer of convenience through its seamless integration with other Yardi solutions, including Yardi Voyager, Lease Manager, Facility Manager and the Procure to Pay suite. To learn more about the full benefits of CommercialCafe, join a webinar...