Meet Tunisia Powell, a consultant with residential consulting practices on the RentCafe team in Yardi’s Raleigh office. Greg Smith, vice president of CSD, says Powell “is positive, eager, and fearless, and never backs down from a new challenge.” Powell has been with Yardi off and on for over twelve years. When she decided to return to the company in 2014, one reason was because she missed the Yardi culture. “I believe the Yardi family vibe is in every office, which makes this company a unique and special place to work for,” Powell said. RentCaffeine websites, marketing, ILS, troubleshooting issues, third-party websites, CRM, and Voyager are some of the many projects Powell works to assist Yardi clients with. Her typical day tends to verify, which keeps it interesting with frequent new challenges. “I have several strategic clients with different workflows, ideas, and demanding needs. I have built relationships with these clients, so the first daily task is how to provide each of them with the same amount of time and support,” Powell said. Working from home for the past three years, Powell finds that keeping a list helps her to maintain a healthy work-life balance. “I start my mornings by looking at my scheduled meetings, reading emails, reviewing cases and notes from meetings, and creating a list of prioritized tasks to complete during the day,” Powell shared. Global synergy Powell enjoys the work relationships she has built with Yardi over the years. “I have worked with so many people in different offices around the United States, India, and Australia.” She continued, “To work with people that care speaks volumes.” While working in the Atlanta office, Powell was nicknamed “Tuni,” which even carried over to clients. Her infectious smile and laugh filled the office, and that energy...
Ralf de Graaf
Yardi Employee Profile
From the Yardi Amsterdam office, meet Ralf de Graaf, senior manager for European Yardi services. His primary role is managing services teams during the implementation process and providing ongoing support for the European residential sector. Yardi’s EU product focus includes clients in both the Build to Rent (BTR) and student housing. He has spent over 25 years in finance, working with top financial companies such as Ernst & Young and Deloitte. de Graaf’s experience includes roles in finance management, outsourcing, platform management and operational leadership. With extensive knowledge in finance, de Graaf’s second hat at Yardi is overseeing Yardi’s international standards and compliance efforts. “In this role, I work with a small team based out of our Amsterdam office in close partnership with our programming teams and the various client service teams to help our clients meet local compliance in many European countries. The structured approach we have established towards the topic really helps to respond to rapidly changing laws and regulations across the European continent,” de Graaf said. He also works with the European translation team on initiatives to improve and deliver language capabilities across many products. “With the clear connection of the topic to the value we bring with our consumer-facing products, such as RentCafe in the residential segment, working on this topic is strategic to us,” de Graaf shared. Amsterdam YASC In 2017, de Graaf decided to pursue a career change and talk to key industry contacts. “I visited YASC in Amsterdam. This was a good moment to talk to some of the Yardi people I had the pleasure of working with for a long time, some of them already since 2004 when Deloitte became one of the first clients of Yardi in Europe,” he recalled. That was the start of...
Nick James
Yardi Employee Profile
Let’s go to the frozen tundra of Saskatoon, Canada for our latest Team Yardi profile and introduce Nick James, senior analyst in cloud services. Meet Nick James Nick James has been with Yardi since 2010, when he was part of the Point2 acquisition. James is at one of the coldest Yardi offices in Saskatoon, where temperatures can get to the low -40s in the winter. James’ work revolves around keeping malicious emails out of Yardi’s IT system and ensuring that the outbound emails sent from Yardi employees and platforms have the best possible chance of being delivered to the receiver’s inboxes, not to junk folders. Both areas involve hands-on technical work and communication with various teams to develop processes and procedures. “When I am not working on those things, I am working on security awareness initiatives with some other security team members. That includes everything from sending our regular security training to broader initiatives like Cybersecurity Awareness Month activities every October,” said James. Leading-edge betterment James appreciates that Yardi is an organization that cares about employees and clients. “That focus on people is one of the things I love most about working at Yardi.” James continued, “I get to work on things that interest me where I can see a tangible impact. Yardi has also allowed me to grow and learn in my role, so I always feel like I am moving forward.” He wants new hires in Canada and globally to know that Yardi is an employer that cares about employees and has a lot of internal growth and development opportunities. Yardi is hiring globally! Interested prospective employees can explore opportunities on the Careers site. Train displays Beyond hobbies such as video games (Dungeons and Dragons) and reading, James volunteers with a local group...
Yolanda Poulson
Yardi Employee Profile
Yolanda Poulson is an account manager on the RentCafe implementation team in the Yardi Raleigh, North Carolina office. Poulson has been working at Yardi since 2016. Prior to joining Yardi, she worked as a project manager for a Yardi client for 11 years. Training clients on how to use and support their newly implemented RentCafe platform is critical during the implementation. “As an account manager, I can build relationships with our clients and assist them with setting up their projects. In addition, I enjoy getting to know each of my clients and forming a bond that reassures them of being in great hands,” Poulson said. All hands on deck Going above and beyond, Poulson services Yardi clients and assists colleagues in other departments, such as onboarding new employees, which has opened new challenges for her. “These transitions have allowed me to learn new products and enhance my knowledge base, my knowledge of Yardi products, and my network across the company,” Poulson shared. Poulson is also a part of the Yardi Cares committee in the Raleigh office. The team finds outreach opportunities for the Yardi staff to participate in throughout the Triangle region. The saying “there is no I in TEAM” is a motto Poulson holds dearly and admires most about the team she works with. Collaboration and flexibility are two key components she enjoys the most about her work. “My advice to all new hires is to be a sponge and soak up all the knowledge around you and ask questions. Do not be afraid to submerge yourself into your work and research issues using the tools provided. Remember always to trust the process and your leadership team to have your best interest at heart,” Poulson said. Yardi is hiring globally! Interested prospective employees...
Marcus Rutherford
Yardi Employee Profile
Marcus Rutherford, a senior corporate trainer in the Yardi Raleigh office, has worked at Yardi for eight years. He started as a technical account manager, then transitioned to his current role as a senior corporate trainer. “Most of my days are spent introducing new employees to our company, culture, and products. As a corporate trainer, I train new employees on Breeze, accounting, residential, commercial, and system administration training on Yardi’s flagship program Voyager,” said Rutherford. When Rutherford is not training new employees, he is training himself on topics, working on various candidate certification programs, and reviewing Aspire courses as a subject matter expert before they are released. Foundation development Rutherford enjoys being one of the first people new employees meet during new employee training. “I pride myself in being a model employee and strive to give every new employee a great foundation to grow from within their new job role at Yardi,” shared Rutherford. Teamwork collaboration is something that Rutherford appreciates that Yardi strongly promotes. The corporate training team achieves so much working as a team rather than individually. “As Gestalt would say, ‘The sum of the whole is greater than its individual parts,’” he quoted. Rutherford also enjoys being invited to present at industry conferences. “My last presentation was for the IRO Summit, where I presented basic accounting for property managers. The recording made it to Yardi’s YouTube channel and has 13,000 views and counting!” See his presentation here. For a new hire seeking employment at Yardi, Rutherford describes Yardi as a great organization to join. “Yardi is a place where you are rewarded for sharing your knowledge with others around you. When in need, a coworker is one call or message away to assist. If you’re a person who thrives on learning something...
Oksana Goliak
Yardi Employee Profile
Yardi’s global offices help property managers, owners and investors succeed worldwide. Journey with us to the Middle East and meet Oksana Goliak, office manager of the Yardi Dubai office. Meet Oksana Goliak Goliak has been working at Yardi for eight years. As the office manager, she ensures that the office operates smoothly with over 65 employees. In addition, she is involved with human resources responsibilities, works closely with senior directors, and retains employee happiness and engagement. “My workday routine varies daily. I am involved in many roles such as office management, supplier relations, Human Resources, the IT department, purchasing, employee engagement and team building, to name a few,” said Goliak. Goliak enjoys Yardi’s corporate culture, work environment, colleagues, and Yardi inspirational leaders in how they encourage employees. “We follow our corporate mission and vision. It helps us achieve the goals we set, and spreads the word that Yardi is a reputable organization where people enjoy working,” shared Goliak. Teambuilding confidence Goliak likes that Yardi appreciates employees’ hard work, acknowledges performance, values contribution, and understands challenges while keeping a happy culture. Even during the pandemic and lockdown, Goliak could engage with her team via online platforms and still have regular team-building activities. Employee activities are encouraged with corporate and management support. “I am proud to say, our Dubai team has virtually climbed the highest mountain peak, Everest, we run through the Amazon Forest, and have explored The Great Wall of China. And now we’ve launched monthly sports challenges called Yardi Sports League, where employees can participate and play in the teams. So far, we have had a football tournament, badminton, volleyball, and cricket, and in February, we are preparing for a basketball game,” enthused Goliak. Since working for HR, Goliak has received much feedback during...
Angela Blair
Yardi Employee Profile
Yardi’s global offices help property managers, owners, and investors succeed worldwide. Let’s travel to the land down under for this profile and get to know Angela Blair, Manager of the Professional Services Group (PSG) for Australia and New Zealand (ANZ). Meet Angela Blair Blair approaches a decade of working with Yardi in July, but has been part of the Yardi network since 2001. “From client user to consultant to project manager, to now, Yardi has been a big part of my professional life,” she said. Blair spends her days at Yardi managing five consultants, ensuring they have the tools to achieve productivity goals and contribute to client success. In addition, she oversees the rollout of Yardi’s residential suite for build-to-rent asset classes in ANZ, which entails attending conferences and seminars to learn about industry requirements for the region. She also is the project manager for both commercial and residential implementations, working closely with the presales team, assisting with requests for proposals (RFPs) and demonstrations, and creating PSG proposals. “Managing ad-hoc client requests and resource allocations across projects can be a bit of a juggling act sometimes,” says Blair. After leaving the accounting life, which was sometimes mundane and repetitive, Blair loves that work feels almost like a new job each time she implements a new client. “Although the work itself might be basically the same from project to project, each client varies in team size and expertise; each has their own business practices and processes that we need to understand fully to provide them the best system solutions possible – and sometimes that requires us to think outside the box which keeps it feeling very new and challenging, but in a good way,” she said. Embracing fresh perspectives Yardi’s corporate culture lends itself to...
Wayne Tuck
Yardi Employee Profile
Let’s rendezvous with Wayne Tuck, Senior Director for Yardi’s residential portfolio in Canada. Tuck supports Canadian clients as well as those from the U.S. and Latin America. Meet Wayne Tuck Tuck has worked with Yardi for four years but has been in the industry as a client of Yardi’s since 2004. He is involved primarily in the support of clients and teams that service them. “I always say to employees I work with, ‘You are not working for me; I am working for you; we’re working together.’ It’s my role to guide, support, and direct them to be better for our clients. When I first joined, my message was, ‘I’ll share as much as I know about the multifamily industry in Canada, and you share as much as you know about software, and this will be a great relationship,’” said Tuck. Tuck says Yardi’s corporate motto resonates with him, as do Yardi’s company values: Take care of our clients, take care of our employees, take care of our communities, stay focused and grow. “I have been extremely fortunate to participate on Yardi Toronto’s Charity Committee, helping with the organization’s philanthropic efforts,” shared Tuck. One beneficiary is Canadian client Toronto Community Housing, where Yardi contributes post-secondary scholarships for individuals living in social housing. The funds help provide an opportunity for recipients to pursue their dreams. “In addition, the Investing in our Diversity scholarships are awarded annually, and I’m extremely proud to represent Yardi in helping deliver them,” shared Tuck. Learning and leadership Tuck’s journey with Yardi has been a chance to gain a perspective on how real estate and tech companies operate around the world. “We always rely on teams outside Canada in support of our clients, and the diverse nature of our organization and its geographical reach offers a unique opportunity to gain a truly global perspective,” he said. What does he enjoy most about working for Yardi? The chance to continually expand his knowledge. “I am inquisitive by nature; I have learned so much here at Yardi, and I continue to learn each and every day. I’m also focused on sharing my learning and experience to benefit our employees and their ongoing development,” Tuck said. Tuck is also a part of the hiring process for Yardi. In interviews with candidates, Tuck said: “I always reinforce integrity as the core value (at Yardi) that resonates most. Going back to the motto, it is not only the attention, dedication, and commitment to our purpose that resonates but also our consistent delivery of products and services that demonstrate how we fulfill it. “Integrity for me is not just about doing the right thing; it’s about having the will to do it right no matter what barrier or perceived barrier is in front of you.” Yardi is hiring globally! Interested prospective employees can explore opportunities on the Careers site. Hockey with heart Tuck is a huge hockey fan and plays regularly. His son and daughter both compete at a high level in two of the premier minor hockey leagues in the world—The Greater Toronto Hockey League and the Ontario Women’s Hockey Association. He also volunteers and helps his son’s team as a trainer, which finds himself in the ice-skating rink several times a week during the Fall and Winter seasons. Tuck also enjoys riding his motorcycle, creative writing, and painting abstracts with acrylic when he is not in skates. Check out his LinkedIn bio here. Learn more about the dynamic members of #TeamYardi on the People...
Ana-Raluca Iliescu
Yardi Employee Profile
Yardi’s growth as a top employer is thanks in part to staff members who assist with recruiting around the globe. Meet Ana-Raluca Iliescu, team leader for recruitment in Cluj-Napoca, Romania. Meet Ana-Raluca Iliescu Iliescu has been working for Yardi for nine years. She started with the company as a call center agent and transferred to the Human Resources department after two years. Currently, she coordinates the recruitment team and participates in recruitment processes. “My experience at the call center was one of the most valuable that I have ever had and played an important role in preparing me for the recruiter position. I had already acquired most of the skills needed for the job, so transitioning into the new role went smoothly,” shared Iliescu. Her day-to-day work includes close collaboration with the recruitment team and other departments in the Yardi Romania office. She oversees all processes, stays on top of changes, and proposes and applies solutions to improve practices and candidate experiences. “Having been in a recruiter role at Yardi for over six years, I got the chance to work with almost all our teams, thus getting an excellent grasp of the business needs and processes and gaining much diverse experience as a recruiter,” said Iliescu. Growing business The people at Yardi’s worldwide offices are a big part of the effort to create and foster a distinctly welcoming corporate culture. “One of the things I like most about my job is that what our team does helps the people and the business grow. I also enjoy passing on my experience to help others succeed in this field. At the same time, I like the fact that it’s a challenging role, and you never get the chance to get bored – you can learn new...
Lynn Topp
Yardi Employee Profile
Meet Lynn Topp of Yardi Canada, who plays a critical role in implementing software and hiring top-tier talent from the Yardi Toronto office. She has watched Yardi grow and thrive in Canada during nearly 18 years at the company. Meet Lynn Topp Topp is the Director of Client Services for Residential in the Toronto office. Even approaching 20 years of service, she is in awe at what she has watched Yardi achieve. “I enjoy the variety and the challenges each day brings. Working at Yardi is never boring, and every day brings something new, even after all my years here,” shared Topp. “Over the years, as the company has grown, it has been amazing to see all the changes and maturity in how it has evolved and improved since I was an account manager. I enjoy seeing others progress in their roles and seeing the results of our implementations, when clients benefit and streamline their businesses, and turning unhappy clients around,” she said. Topp worked for a Yardi client before starting at Yardi. In that role, she used Yardi Voyager to manage 95 properties, and was one of the first clients in Canada to adopt Voyager. “I spent 14 years in the property management industry as a controller before joining Yardi and chose Voyager to support our growth. While it was trying at times, it was also a great experience, eventually leading me to Yardi. Understanding the industry has helped me understand our client’s challenges and allows me to be empathetic and advocate for our clients,” Topp shared. Topp’s day-to-day is involved in some large full-service implementations, which absorbs most of her time serving as project manager. “I am involved with multiple teams and clients, and much of my time is spent dealing with escalated issues and...
Megi Cara
Yardi Employee Profile
Yardi’s global offices make important contributions to property managers and investors worldwide. Meet Megi Cara, who plays a vital role in that process for clients in the UK and Europe. Meet Megi Cara A Solutions Consultant based out of Yardi’s Waterloo office in London, Cara serves prospects and clients across the UK, as well as in Ireland and the European Union. “I am responsible for giving product demonstrations across our residential and coworking solutions,” Cara said. These are two rapidly growing areas of service for Yardi UK. Cara will celebrate her third anniversary at Yardi in February and can hardly believe how fast time has flown by. “I love to learn, and at Yardi I learn something new on a regular basis and the products I demonstrate are accelerating at such a fast pace. It is really exciting to watch them evolve,” she shared. Cara spends her days at Yardi in a role that features much variety. She prepares for demonstrations, including setting up proof-of-concept scenarios, breaking down complex concepts, and making it easier for her audience to understand. She also sets up and tests new functionality within the residential or coworking product stack to ensure it performs as expected and is ready to go live on demonstration environments. “I also work closely with our sales team to deliver webinars or product snapshots to our existing clients, so they get the most out of the solutions they have,” Cara said. She also enjoys attending conferences that feature emerging trends and technologies in real estate and highlight the needs and challenges of regional real estate professionals. “The most recent event I attended was the Student Accommodation conference which touched on some very relevant topics such as the cost-of-living impact on the consumer,” Cara said. Evolving...
Herbie Germain
Yardi employee profile
In eight years at Yardi, Herbie Germain has built a successful career helping the company’s investment management clients and nurturing new talent on his team. The Long Island resident is the Consulting Practices Manager for the Investment Management (IM) suite, a platform that delivers users investment accounting, performance measurement and financial reporting capabilities. Herbie Germain “Yardi’s IM system is extremely capable and presents many opportunities to automate complex processes,” Germain noted. “I love being able to show clients how at the click of a button they can eliminate a huge amount of manual work. Seeing their eyes glow and hearing them say ‘Oh wow. This is great,’ is always a wonderful moment.” Read on to learn more about Germain’s Yardi journey and his favorite parts of his role. A journey of growth and expansion Germain holds a master’s degree in information technology from Capella University and a bachelor’s degree in physics (as well as a minor in mathematics) from Syracuse University. He started his Yardi career in 2014 as a member of the commercial implementation team based in New York. Previously, he worked as an analyst for a small financial services software company. “Yardi is the type of company where you’ll get as far as you want if you’re willing to put in the effort,” Germain noted. “The corporate culture of the company is that we’re all in this together.” Three years after he joined the company, IM expanded its support efforts to an East Coast-based team, which Germain joined as an account manager and then was promoted to consultant. The team continued to evolve, starting as a practice group, and then adding an IM client success team. When founding manager Marina Samothrakis relocated to Yardi’s Toronto office, Germain had the opportunity to step into...
Chenetta Watson
Yardi Employee Profile
“My journey with Yardi has been exceptional – it exceeds the experiences I have had with other corporations I have worked with in the past. The difference here is that I have really felt nurtured by my work, the journey, the company, and the people,” says Chenetta Watson, technical account manager on Yardi Atlanta’s Affordable Client Success GA 1 Team. Chenetta Watson Chenetta is an expert in epic journeys and has made international travel a top priority in her life. She recently visited Argentina and Antarctica, a bucket list trip that proved that bravery pays off. Read on to hear more about the trip and see some of her amazing photos. A Yardi journey Chenetta joined Yardi in 2018 after completing her Master of International Business from Georgia State University shortly after earning her Bachelor of Communication from Purdue University – West Lafayette. “Before joining Yardi, I did not know how much the technology industry had to offer nor was it something I thought I could do. With prior experience working as an end user of Voyager while working in Student Housing, Yardi turned out to be a perfect fit,” she recalled. She started her Yardi journey on PHA’s RENTCafe PHA Implementation team, then transitioned to PHA Voyager Implementations. “On PHA, I learned a solid set of foundational skills that have allowed me to find new ways to tackle tough problems, to be led by great leaders, and opportunities to transfer knowledge to my peers.” Currently, she is on the Affordable Client Success GA 1 team where she has been provided with the ability to transition from a role that was process oriented to a role where you must meet the problem where it is within the software. On the Affordable team, she has expanded her knowledge base by working more closely with Voyager accounting cases, strengthened her knowledge of federal housing compliance types that exist within Voyager such as HUD 50059, the Low-Income Housing Tax Credit Program, and many others. “What is very special about Yardi is the depth of leadership, opportunities to learn and grow with others, and a wealth of women who make intentional efforts to learn with you, encourage you to think beyond what you are and more of what you could be. In business, it is not often that you have a reservoir of women to tap into for learning and development in the business and technology arena, but also women who have served the company for over 20 years. This is a sign of a true and genuine workplace and has helped me to see myself working here long term,” Chenetta observed. Chenetta described herself as someone who loves a good mission, strong culture, and challenges that will take her professional growth to the next level. Since day one, the Yardi motto “Take care of our clients, take care of our employees, take care of our communities, stay focused and grow” has been a mantra she works by. Her membership on Yardi Atlanta’s non-profit committee drives the mission home. “With the changing global, national, and local landscapes constantly changing around us –and not always in a positive way, it helps to know that my company cares and I play an active role in contributing to the betterment of the world around and beyond me. As meaningful as it is to receive equitable pay and working in a positive work environment, it is as important to me that I work with a sense of purpose for a company who is morally fit.” A global journey While studying at Purdue University, she developed a love for traveling and has so far visited Antarctica, Argentina, Brazil, China, Denmark, Germany, and the United Kingdom – more countries than the average person gets to visit in a lifetime. She considers this to be a great privilege and takes the lessons learned from each culture and tries to implement...
Blake Cole
Yardi Employee Profile
Meet Blake Cole, a team lead for RightSource auditors in Yardi’s Minneapolis office. Blake started at Yardi in November 2020 as an auditor and was promoted to team lead within six months. Blake Cole Recently, he had the opportunity to be part of longtime Yardi affordable housing client ALCO’s very first internal podcast. We caught up with Blake to learn more about how he proactively tackles client challenges. Read on to learn more. TBS: How do you spend your work hours? BC: As Team Lead, I oversee the compliance and review of certifications for numerous affordable housing programs (e.g. HUD, LIHTC, HOME) across 11 states. My work hours are spent developing and cultivating strong relationships with our clients, responding to compliance questions and inquiries, supporting auditors in their review of complex certifications, as well as problem solving and troubleshooting software issues that may arise. I began my career in affordable housing 14 years ago as a Leasing Consultant for a 175-unit elderly property in Atlantic City, NJ where I utilized Yardi Affordable software daily to process rental payments and complete certifications on site. This experience of overcoming the day-to-day challenges of compliance in affordable housing ironically are some of the same challenges that my clients presently endure. Having walked in their shoes for more than a decade of my career has unquestionably positioned me to better meet their needs today. TBS: What do you most enjoy about your work at Yardi? BC: I enjoy being able to pursue my passion of problem solving and providing exceptional customer service all while working remotely. I enjoy having easy access to continued education and online training. I believe Yardi attracts the best of the best; and doing so gives me the opportunity to learn from professionals who...
Small Acts of Kindness
Candice Spencer, Employee Spotlight
When we all commit acts of kindness, we can make the world a more compassionate and fun place. While massive feats of philanthropy are always welcome, sometimes it’s the small actions that can touch someone’s heart and improve their day. Candice Spencer is a Yardi employee who has gained a reputation for being a team motivator through thoughtful acts of kindness. Meet Candice Spencer is a Yardi Matrix product specialist, CSD in Scottsdale. She educates clients on the functionalities of Matrix, drafts Matrix Agreements and supports the sales team. “It’s a role with a lot of challenges and rewards,” she says. “We are constantly innovating to better serve our clients. Keeping abreast of our new feature enhancements can be challenging. But it’s worth it when a client is happy with the service we provide.” Spencer is much appreciated around the office. In her nomination, a team member wrote, “In the mornings, Candice starts our Microsoft Teams chats with a good morning gif that makes us each smile. She keeps an ongoing list of movies and series to binge so that we all have something to talk about. She tells everyone goodnight along with cheering every sale that we process.” Those small acts create a supportive vibe amongst team members. “A supportive environment helps us all thrive,” Spencer explains. “It’s a powerful feeling. Even in something so small as a quick shout out for each sale helps to boost morale. That could help brighten their day and motivate them. In this virtual setting, team camaraderie is so important to our excellence and well-being.” In addition to being a supportive workplace, Spencer describes Yardi as a place of fun and integrity. Those characteristics are what led her to continue on with Yardi after the acquisition of Pierce-Eislen in 2013. “It was a big shift, but I’m happy that I became a part of the Yardi family,” she says. “It truly does feel like a family now. We learn and grow together.” Growing one step at a time Outside of the office, Spencer balances her list of shows to binge-watch withreading, hiking and the occasional wine tasting. Hiking is a relatively new interest that has offered life lessons with every step. “I think my recent hiking hobby has taught me endurance, patience and enjoying the beauty all around us in nature. All three have been critical in my role. Taking the extra care and time to pay attention to each detail has ensured accuracy and timeliness in my delivery,” she says. Yardi has thousands of team members worldwide who are unique, talented and engaging. Learn more about Yardi team members on our People...
Contributing in Canada
Meet Meherzad Bakht
When it comes to teams, families and communities, communication is a key factor for success. In-person and virtual soft skills are steadily growing in importance. Yardi team member Meherzad Bakht is teaching youth how to embrace a healthy lifestyle and improve their virtual communication skills. Simultaneously, he’s honing his own soft skills and furthering his career. Overcoming challenges with tech Bakht is a Yardi Voyager sales representative based in Toronto. He’s celebrating eight years with the company. He began his career with Yardi because it brings together his “passion for real estate, sales and technology into one position.” On a typical day, Bakht learns the needs and tech requirements of prospects and clients. He then aligns them with the best technology solution(s) to help them achieve their goals. Through his work, it’s clear that he cares about helping people overcome challenges. Game On! Bakht expresses that care through community involvement. He volunteers with Greater Toronto Big Brothers, Big Sisters Game-On after school program. This virtual mentoring program is for boys ages 11 – 14. The youth learn the foundations for making healthy choices, such as physical activity, nutrition, and emotional intelligence through discussion. “I knew I wanted to work with kids and give back to the community through mentoring,” says Bakht. “Over the last several months, I have enjoyed sharing my experiences with these kids and just being a resource. This is something I didn’t have when I was growing up and I know how important that could be in someone’s life.” Join Bakht in supporting Big Brothers, Big Sisters by making a donation. Bakht understands that sometimes, youth want to talk to someone who is outside of their immediate group of friends or family. The fresh perspective on past experiences and guidance is impactful at that age. Bakht recalls one of his favorite activities, making stress balls with the kids. The organization sent the supplies to participants. Virtually, Bakht guided the kids in how to make the sensory tool using a water bottle, flour and a balloon. During the activity, they all chatted about what was on their minds. “This was a really fun experience when we are actively working together and it was great to teach them problem solving skills,” says Bakht. He continues, “I actively worked on communication and listening. They really go hand-in-hand. Youth at this age can be easily distracted, especially in a virtual environment. We have to work on keeping them engaged and active. That’s why creating the stress ball with them was such a great experience.” Mentoring offers transferrable skills “My experience with Game On is a great way for me to get additional practice for collaborating with others, internally or externally, in a virtual world,” reflects Bakht. “These are great skills to practice because as a senior account executive, I need to be able to listen to and understand our clients’ needs to communicate how Yardi can best help them.” Over the last two years, the use of property management technology has grown. Many organizations have implemented, disparate systems. Some don’t know that a fully integrated property management, accounting, leasing and marketing solution is available. But Bakht works with clients wherever they are in the tech adaption process. Once he understands the bigger picture, he can help clients reduce touchpoints, gather reliable data and reporting—all via remote access. “Technology can be a true problem solver. And my work with Game On has improved my virtual communication skills so that I can even better serve our clients.” Tips for getting involved Bakht encourages community involvement, and not to be daunted by preparation. “If others are looking to volunteer and give back to the community, I would say don’t overthink it. Do some research, see how much time you have and reach out. These organizations are in need of volunteers, so they will work with you to align your goals, skills and how...
Finding Solutions Together...
Heather Brady + CREW
Did you know that companies in the top 25% for gender diversity are 15% more likely to have financial returns above their industry medians? Or that innovation is six times higher at companies with the most equal workplace cultures? Commercial real estate is among the many industries making gains towards equity, and it’s not coincidental. Heather Brady is one of thousands of women actively promoting change from within. Meet Heather Brady As the regional director of sales for Yardi Canada, Heather is accountable for the success of both the Voyager and the Breeze Premier sales teams. In total, there are 13 sales executives in Canada engaging with clients from coast to coast. That’s a lot of terrain to cover. “There is never enough time in the day,” she laughs. “We have a large market share so that’s a lot of clients and still lots of opportunities. Teamwork and prioritization are key.” Heather handles each day in stride, guiding her team to foster relationships with existing and new clients while achieving corporate performance targets. “At Yardi, we bring a lot of new products to market every year and all products are developed with clients’ input or their benefit in mind,” says Heather. “It’s a key to our success.” She continues, “I love getting feedback from clients about how much our products have helped their organizations. During COVID, our products allowed clients to automate their AR, AP and leasing functions. That is so valuable, and we received such great feedback. It feels wonderful to know we’re valuable to their organizations, and of course it makes us feel energized to get more clients using these products!” Foundations for success Game-changing products are only part of the reason that Heather has forged a career with Yardi. She...
Assisting Trafficking Survivors
Yardi Employee Profile
The skills learned at Yardi can better prepare team members for challenging roles outside of the office. Jacqueline McGuan has used her leadership skills to help transform the lives of women and children impacted by human trafficking. She is part of an ongoing effort to eradicate human trafficking in Santa Barbara county through awareness, education and advocacy. Working with Yardi On weekdays, McGuan is a marketing specialist on the RentCafe Reach team. “We work with RENTCafé clients to provide them with SEO (search engine optimization), PPC (pay per click advertising), social media or reputation management services,” she explains. It’s a role that hones her leadership skills and her ability to quickly adapt to change. “Keeping up with all of the changes at Google is one of our biggest challenges,” says McGuan. “Google updates their algorithm almost daily, so staying on top of best practices is basically a job in itself.” But the hard work pays off when McGuan and her team forge strong relationships with clients and help them execute successful digital marketing campaigns. “It’s the best feeling to see clients succeed,” she says. “Yardi is such a friendly and collaborative workplace with team members who are dedicated to client success.” That dedicated spirit is part of why McGuan enjoys being a leader at Yardi. “I was looking for an opportunity to work on a team with hardworking, motivated individuals. I found that on the Reach team. We all have our separate clients but as a team we work together in such a cohesive way. We’re all constantly learning from each other and really growing as digital marketing professionals.” Jacqueline McGuan Junior League of Santa Barbara: Awareness, education and advocacy Outside of her work, McGuan values dedication and collaboration as well. Nearly six years ago, she discovered Junior League of Santa Barbara (JLSB). The women’s organization improves the lives of at-risk women by educating and empowering them to reach their full potential. McGuan appreciated how the organization unites diverse volunteers who want to dedicate themselves to serving vulnerable populations. “In the same way I found a dedicated, collaborative team at Yardi, I’ve found that community within the JLSB that hits those same notes. I’m truly grateful for the JLSB for connecting me with a community of like-minded women, all who value voluntarism and work to improve their Santa Barbara community,” says McGuan. “Through Junior League, I’ve learned important lessons about balancing my time, but also stepping out of my comfort zone to take on more responsibilities at work and in the JLSB,” reflects McGuan. “From a technical standpoint, I’ve been able to step into leadership roles with the JLSB that have helped me develop communication and organizational skills that enable me to work successfully with Yardi clients.” As a leader, McGuan has flourished. She served as chair on the recruitment and communications committees and recently as a member of the Board of Directors. During that time, McGuan spearheaded the opening of S.A.F.E. House Santa Barbara, the county’s first therapeutic rehabilitative shelter for children who are survivors of commercial sexual exploitation. She also assisted preventative programs such as TraffickSTOP, a community awareness campaign designed to help people recognize the signs of trafficking and how to properly support victims. Additionally, there are the annual Community Assistance Funds for local non-profits that improve the lives of at-risk children, youth and families in Santa Barbara. “As a League, we fundraise every year to make projects like these possible. Our major fundraising campaigns are our annual Rummage Sale and Spring Gala. Our new Raffle is coming up in May and it is a huge success with wine lovers,” says McGuan. The funds raised assist survivors of trafficking once they integrate back into their communities. McGuan recalls creating Fresh Start Bags for the Human Trafficking Task Force at the Santa Barbara District Attorneys’ office. The bags were filled with donated clothes, toiletries, snacks and other...
Reach, Racing + Robots...
Melissa Zavas, RentCafe REACH
Marketing, motorcycles and robotics all find a home within Melissa Zavas. The California native has creatively blended her interests in a way that empowers teens and builds community. The road to Yardi Zavas is a marketing specialist with RentCafe REACH. She and her team provide search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing and reputation management services to Yardi clients. Learn how SEO and PPC can increase leads by 160%. The most challenging aspect of her job is staying on top of digital marketing trends and Yardi’s quickly developing software. “Yardi is incredibly growth-oriented. We are consistently growing our current software and expanding into new areas,” says Zavas. “But it’s worth it,” she smiles. “I find developing relationships with my clients and across teams very rewarding. I’m also accustomed to the changing demands of digital marketing.” Zavas began her marketing career shortly after college. Her family is heavily involved in the automotive industry, and her father helped found the Baja 500, a Mexican off-road motorcycle race on the Baja California Peninsula. She soon began a mail-order motorcycle parts division as an extension of her family’s wholesale company. “Quickly, I developed a loyal customer base by giving technical advice to match people’s riding styles with the performance parts we sold,” says Zavas. “Mail order was quickly turned into an eCommerce business as internet shopping took off. I created our first website and developed the eCommerce portion. It grew over 12 years. Through those years, I gained experienced in both business and in digital marketing.” Her technological insights and marketing savvy paid off. Zavas was named a Who’s Who Female Owner in the Automotive Industry by Cambridge Who’s Who in 2007-2008. Though Zavas sold her motorcycle parts business, she is still an avid motorcyclist....
Fostering Leadership
Neharika Jha, Global Solutions
Like many engineering students, Neharika Jha wasn’t completely sure about her concentration. At the time, she chose computer science engineering. “Not paying too much attention to computer courses taught in school didn’t help initially,” she laughs. But with time, Neharika realized how computer science solved a variety of real-life consumer and business problems. “I realized the positive impact I could have with my learned skills,” she says. “A smartphone today is a million times faster and more efficient than the computers used for the Apollo 11 mission, enabling our first step onto the surface of the moon. This thought of connecting present with past and wondering where it would take us in the future keeps me very excited about the path ahead.” Her knowledge of the computer sciences helped her land a job, but her leadership skills have helped her forge a career and create a legacy at Yardi. Helping clients prepare for the future Neharika joined Yardi immediately after receiving her degree from Pune University. It was 2008, the peak of the financial crisis, and she considered herself fortunate to secure employment. A software company that hired during a recession bode well for her and the organization. “I believed that the company must have very sound fundamentals to be recruiting in those times,” she recalls. “And 11 years later, I can’t thank Yardi enough for the opportunity to join this wonderful organization and be a part of its growth both as a contributor and a beneficiary.” Neharika is currently a manager for an International Practice Global Solutions team. The unit builds, manages and strengthens Yardi’s relationship with some of its biggest clients including Cushman & Wakefield, CBRE and Prologis to name a few. “As a team, we promote the continuity of the clients’...
Tech Knight
Larnoe Dungca, Yardi Oxnard
When you think of a knight, do you imagine him perched atop an ergonomic office chair? Does he don a headset, wield a mouse and fry fish dinners for those in need? If not, you’ve got a lot to learn about modern knights. Larnoe Dungca is a knight who embodies versatility, strength and compassion in unexpected ways. Starting a career at Yardi Dungca’s career with Yardi humbly began 13 years ago. After his previous company closed, he attended a job fair in Ventura and submitted his resume for a web developer position. Fast-forward and Dungca is now a RentCafe technical analyst. He assists RentCafe account managers in CPG Practice Group SB5 as well as other teams. Basically, he helps those who help others. “I really enjoy the satisfaction I get when issues are resolved,” says Dungca. “I love to imagine the smiling faces of RentCafe account managers when they say ‘thank you so much!’” Through his work, account managers receive the troubleshooting and guidance needed to solve the toughest software problems that clients face. A knight in a techie’s clothing Dungca is a bit of a hero to our account managers and the clients that they serve. He’s also a hero to his local community—he’s a knight, actually. For a decade, Dungca has volunteered with the Knights of Columbus Council 9969 Holy Cross Catholic Church in Moorpark. The group consists of about 150 men who host regular fundraising and outreach events for the community. One of his most memorable events was the Special Olympics Softball Tournament. “This was my favorite event,” says Dungca. “We made sandwiches for all players, umpires and staff that day at the park. It was great to see all of their cheer while they enjoyed the sport that they loved.”...
Making Dreams Possible...
The Ashe Arts & STEM Academy
Many of us have done it. In conversation with a small child, we casually ask, “What do you want to be when you grow up?” But how often do we make sure that child has what they need to succeed? When Samuel J. Ashe II looked around his community, he saw a deficit in educational resources specifically in the areas of math, fine arts and the sciences. As an active mentor, he wanted to support the big dreams of the neighborhood kids, but he couldn’t do it alone. Fortunately, his family and the community stepped in to help. Bringing people to the forefront of business After graduating with his MBA, Ashe joined Yardi as a marketing specialist with the RentCafe Reach Team. “I have clients all over the country. I manage their digital marketing needs including but not limited to SEO, PPC, and social media management,” he says. Ashe joined Yardi because its corporate culture didn’t feel corporate at all. “Yardi is very people-focused and collaborative,” he says. “We have so many departments, yet I still feel like one big team as we all collaborate to provide superior customer services.” “From day one, I noticed this was a nurturing environment,” adds Ashe. “There was a great deal of energy put into the development of employees, as many of my first days were spent training online in Aspire. That was a breath of fresh air compared to a past of ‘figure it out’ job trainings. Over time, there have been more opportunities to improve upon my already solidified strengths and certifications coursework.” The Ashe Arts & STEM Academy: Representation matters Yardi’s focus on employee development resonated with Ashe, who is the Executive Director of The Ashe Arts & STEM Academy. The 501(c)(3) nonprofit supports the...
Approaching New Horizons
Said Haider, Middle East Sales
As recently as 2012, the proptech industry in Dubai and surrounding markets was limited at best. “Before I joined Yardi back in 2012, there was no local real estate software providers in the market,” explains Said Haider, regional director, Middle East Sales at Yardi. “Customizing legacy platforms was the only available option, which was awful to real estate firms at a certain level.” Finding the tools for intelligent growth During a period of rapid growth, a lack of sophisticated software options hindered efficiency for real estate companies in the region. The rapid success of real estate, especially in Dubai, left owners with growing portfolios and a lack of transparency. Management teams strived to drive revenue without comprehensive metrics on the performance of their properties or competitors. The thriving region needed an accounting and property management software solution that offered scalability, customization, and efficiency. Undoubtedly, it was an excellent time for Yardi to enter the market. Once acquainted with Yardi, Haider knew that he wanted to forge a career with the proptech leader. “I wanted to be part of a driven and professional organization striving to become the best innovative proptech provider. I believed that Yardi can make a big difference in the market and I was ready for the challenge.” Growing with clients in mind It would take eight years for Yardi to gain a solid foothold in the market. The Middle East market required developers to revisit the Voyager platform, creating a more localized solution to support region-specific requirements. With a robust product now on the market, development continues as clients provide feedback. The process encourages a mutually beneficial relationship between software provider and client. Referrals from satisfied clients helped Yardi gain traction in the region. Now, the movement has gained momentum. “Today, more than 100 real estate companies have implemented Yardi solutions across the Middle East. We are expecting this count to double in the next two years,” say Haider. “More than 50% of the retail space in the region is managed on Yardi. We are still growing in the residential market, especially after a successful project implementation with one of the largest fee managers in the Abu Dhabi with more than 60,000 units.” Haider is optimistic about Yardi’s presence in Dubai and what it means for efficient real estate growth in the region. “I am always excited about what I am doing as there is always something new to learn, whether on a professional or personal level. Management is inspiring!” Beyond the comfort zone Outside of Yardi, Haider is constantly taking on new challenges. He is an avid traveler, swimmer, and marksman. Yet his greatest new challenge is navigating the joys and responsibilities of parenting. “I am a new father, so I have been enjoying fatherhood lately,” he smiles brightly. “My work with Yardi has taught me to be more patient, which was really helpful in parenthood. Yardi is also a great environment that truly supports its employees, so my work-life balance is excellent.” Haider marked the arrival of his child by taking on a new adventure. While enjoying a babymoon with his wife in Kemer, Turkey, they traveled to Tahtali Mountain. Towering at more than 7,759 feet, the mountain offers stunning views of the sea below. The couple captured stunning photos of the Turkish Mediterranean Coast–then Haider became inspired. “It was a bit cloudy that day and I always wanted to fly like birds and feel the clouds since I was a kid. I saw some people paragliding and just felt that I have do to it! The jump is a world-record high of more than 7,700 feet. We go through the clouds and land at the beach. It was a wonderful, 40 minutes in the sky. Well, I like to be adventurous and push my comfort zone, whether at work or in my personal life. This keeps me excited and happy.” Learn more about Yardi career opportunities...
School of Life
Gretchen Walker, RentCafe Reach
There is a common saying that every lesson you need in life, you learn in kindergarten. A few fortunate people, like Gretchen Walker, get to learn those lessons again through the eyes of a professional adult. As a team leader with Yardi RentCafe Reach services and an active member of a Montessori community, Walker regularly takes her lessons from the classroom to the conference room. The far-reaching benefits of work-life balance The RentCafe Reach team is a digital marketing agency for Yardi clients using RentCafe websites. Clients can take advantage of add-on features such as search engine optimization (SEO), pay-per-click advertising (PPC), social posting and reputation management. Walker enjoys her work with the team and the company for three major reasons. “Corporate culture at Yardi is collaborative, transparent and family-oriented,” reflects Walker. “It’s collaborative because everyone is willing to help, no matter what! I’m consistently impressed with the ease at finding answers by asking around. It’s transparent because Yardi’s open-door policy allows for anyone and everyone to know what’s going on with the company from the top down.” “Lastly, and importantly, I believe Yardi is family oriented. The work-life balance here allows for employees to excel in both areas. I can be an engaged team member and parent without pressure to choose.” South Coast Montessori: lessons for life Yardi’s work-life balance has made space for Walker to serve as a founding board member of South Coast Montessori School. The school stands on the grounds of a previous Montessori school. For the last three years, Walker and her peers have worked hard to revive, redefine and remarket the new entity. In addition to her role as a board member, Walker serves on the fundraising committee and volunteers regularly as a class mom. It’s a lot...
Cancer Support
Breast cancer survivor helps others
Sometimes experiencing a true hardship, like a life-threatening illness, can present a way to later extend a healing hand for others. That is the story of Erica Jones, a technical account manager at Yardi’s Raleigh, North Carolina office. A breast cancer survivor, Jones is the founder of a 501c3 non-profit organization called Tickled Pink Breast Cancer Support, Inc. which provides healthy Cuisine Care Packages for patients (men and women) who are without the support of a spouse as they battle breast cancer. That was the position that Jones found herself in when she was diagnosed with breast cancer in 2015. “It was heart stopping to hear those four words: ‘you have breast cancer.’ But going through the treatments really did something to my heart and filled me with compassion for others who were going through those same experiences. I knew I wanted to be able to help others that were on that journey as well.” Jones promised herself that once she was declared cancer free, she would start such an organization. Last year, Tickled Pink Breast Cancer Support, Inc. became a reality and Jones and her non-profit have helped a dozen patients so far, with plans to help many more in the future. Patients receive the complimentary Cuisine Care Packages weekly for up to three months during their treatment timelines. Culinary partners of the non-profit prepare the cuisine, which is full of healthy nutrition and made without preservatives or additives. It’s a much better option than reaching for frozen food or a packaged alternative. Dishes typically include protein, grains and vegetables. For those who might need it based on circumstance like low to no appetite, tender palates or mouth sores, soup and smoothies are an alternative option. Tickled Pink also provides healthy Snack Care...