Take a look behind-the-scenes of the Yardi Corporate Training group to discover what drives their performance and how they help new employees develop the skills needed to be effective, thoughtful and proactive. Online training and onboarding Yardi Corporate Training group has offices in Raleigh, Santa Barbara, Cleveland, Toronto and Saskatoon. A team of 10 provides fellow employees with the knowledge and skills needed to optimally perform their jobs. “The team objectives are to offer programs that will foster career and personal development either in job-specific training or soft skills,” explains Jamie Hall, team lead. “We provide new employee training, training through our Aspire product and employee webinars. Our well-designed programs help employees become more productive and efficient, increase motivation, reduce turnover and help convey our company culture.” Hall has 20 years of experience in education and training. He joined Yardi five years ago, drawn to the company culture. “I learned more about Yardi and the culture that just made me enjoy my work much more. I think it’s important to share the Yardi culture with new employees so that culture continues as we grow,” says Hall. He and the Corporate Training team have worked closely with the Yardi Aspire department to educate about 500 employees each year. That includes new employee training and onboarding. Hall leverages the Aspire product to deliver knowledge and information to new hires across the globe. It’s a testimony to the strength of Aspire and the company’s confidence in its own product. Learn how you can automatically distribute role-based learning plans for your organization. The power of cloud-based eLearning A challenge for workplace students translates to a challenge for the Corporate Training team. With over 7,000 employees worldwide, the greatest challenge to date has been access. “One of the challenges...
That’s a Wrap!
Wrap Battle Results
Getting an email from the human resources often means forms to fill out or documents to sign. The creative minds in Yardi Atlanta HR decided to spice things up. It has become their tradition to encourage holiday cheer by hosting a fun and engaging activity for the office. This year, they sent out an email initiating the first ever Yardi Wrap Battle. No, it wasn’t a present wrapping contest. This battle challenged teams to create a holiday-inspired rap song. Catrina Ishman, human resources generalist with Yardi, shared the inspiration behind the event. “One of our employees writes a daily positive message on her white board,” said Ishman. “As I was reading Monday’s message, I thought, ‘Wouldn’t it be fun if we could do a poetry contest but with a twist?’ and the wheels started turning from there. We decided on a Wrap Battle that’s a play on wrapping gifts and wrapping up the year 2018.” For the Wrap Battle, teammates collaborated to write, perform, and record a 60-second rap. They were challenged to include the words: wrap, jingle, bells, snow, and Yardi. A committee of peers judged the submissions and announced the winners based on overall creativity. The winners of the 2018 Wrap Battle represent RentCafe Affordable team! The grand prize is a catered lunch of their choice. In the spirit of the holidays, HR decided to create a snack basket for other participating teams. In addition to showing the friendly side of HR, the annual holiday events support Yardi corporate culture. “Some of the characteristics that make up Yardi’s unique culture are fun, collaboration and team work,” said Ishman. “I think activities like these allow employees to showcase their creative sides while still embodying who we are as a company. Our culture is...
MS Gong Ride
Yardi Australia
When was the last time that you hopped on a bike and cycled nearly 51 miles? Team members from the Yardi office in Sydney recently completed the 82km bike ride fundraiser, MS Sydney to the Gong. The course traces the southeastern coast of Australia, from bustling Sydney to beautiful Wollongong. The feat of endurance and passion raised funds for those living with multiple sclerosis. Graeme Pearse, Shaunak Kelkar, Zane George, Charobelle Campos and Chris Mumford were among the Yardi representatives. Most of them were cycling novices. “Before getting to the event, it’s important to note that we are novice riders, amateur at best,” shares Mumford. “Some of the team didn’t even own a bike when I first sent an email out to see who was interested. But a bit of training together gave the necessary confidence that we could do the distance.” The iconic race is worth the effort. About 10,000 cyclists get the opportunity to tour spectacular coastline south of The Harbour City. Most importantly, they are able to raise money for a debilitating illness that affects more than 23,000 Aussies. With compassion in their hearts and training as their foundation, the Yardi team prepared to overcome the odds. The odds weren’t favorable. At 7:30am, the Yardi team congregated near the start line, close to the back of the pack along with other beginners. The cyclists, amateurs and professionals, huddled against the cold rain which would last for long periods throughout the ride. Mumford says, “That said, the mood was upbeat with everyone excited about the challenge ahead and being part of something big and knowing this was raising money to a very worthwhile cause. The start, finish and route throughout was lined with many people cheering us on and many of those were living with...
A-Team, Unite!
Yardi Affordable Housing Team
Jessica Krisher, Director of Affordable Housing CSD at Yardi, creates tiny blue “A-Team Flags” by hand. Traditionally, support team members that completed compliance and subsidy certifications received the flags. When they had a question, they would raise the flag to notify their managers. Over time, the flag became a broader symbol. It is a reminder that near or far, members of the team form a support system for one another and their clients. A New Tradition To show their solidarity, a few A-Team members carry along their flag during their travels. The team shares photo ops with the flag when they return to the office. “The A-Team Flags have become like Flat Stanley,” Krisher observes with a laugh, a bit bewildered. “It’s sweet that they take it out on their personal time. They’re thinking about us—though they shouldn’t be while they’re on PTO,” she adds. “But it’s nice that they’re taking the team with them on their adventures.” In pictures, A-Team flags fly on the tops of mountains, wave in the depths of the sea, and appear everywhere in between. Under the Sea Stephen Kearns, Affordable Housing Team Leader, Client Services Department was the first to carry the flag to the ocean floor. During a dive in summer 2016, he planted the A-Team flag in the sands of Palancar Reef near Cozumel, Mexico. When asked why he brought the A-Team flag along, he explains, “I wanted to make people back in the office jealous! Just kidding – well, partially.” After deeper reflection, Kearns adds, “It’s refreshing to see that your teammates don’t necessarily forget about everyone and everything the moment they walk out the door at the end of the day. To share the moments and travels with your colleagues back in the office...
Austin Cap 10K
Running for Parks
When it comes to celebrating the importance of parks, there is no better place to gather than a local park on a balmy spring day. Ideal weather helped to make Vic Mathias Shores Park the perfect backdrop for the 2017 Austin Cap 10K, a benefit race for local nonprofits. The Austin Cap 10K race winds 6.2 miles through the city and is accompanied by a two-day health and fitness expo. Participants are encouraged to come dressed as their favorite superhero or sport t-shirts from their favorite business or organization. Several Yardi Austin team members participated in the race including Dan Woodhead, Joshua Dwyer, Kelly Wolf, Ann Vejsa, Will Manns, Daniel Cook, Nicole Benavidez, Ashley Musso, and Robyn Chavez. Chavez, a five-time race participant, describes the morning of the event. “The weather was perfect! I was a little nervous but overall excited. There were more than 20,000 people who ran it this year and the crowd was amazing!” Participants are encouraged to walk, jog, or run the course. The race leads registrants through several popular landmarks in the city, which makes for terrific sightseeing at a slower pace. There are just enough hills to make the race a fun challenge for experienced runners. “I like to stay active as much as possible,” says Chavez. “Since I’ve done this race in the past, I like to continue with my yearly tradition and try to beat my time from the previous year.” Chaves beat last year’s time by two minutes. Post-race events take place at Vic Mathias Shores Main Lawn overlooking the Lady Bird Lake waterfront. Participants receive massages, free prizes and swag from vendors. Food trucks, live music, and interactive exhibits create a festive atmosphere for hours after the race has ended. What makes the Austin...
Sizzling Summer Luau
Yardi San Diego
Did you know that 48 percent of California’s seniors lack sufficient income to cover housing and meals? That means two out of every five seniors have to choose between paying rent and having enough money for food. Serving Seniors is a 501c3 nonprofit that minimizes the financial burden faced by thousands of San Diego seniors. Since 1970, Serving Seniors has offered vital services including food, health care, housing, social and educational opportunities. It is the only organization of its kind in the county, and one of few in the country, to provide for the fundamental needs of seniors. Food and housing top the organization’s list of priorities. Seniors ages 60 and older are eligible for congregate meals and physical, mental, and social health services. Seniors 62 and older are eligible for those services as well as permanent affordable housing at the organization’s communities in East Village and City Heights. There is also a transitional housing program for seniors facing housing insecurity. “Meals and affordable housing are the most-needed services we offer,” says Shannon Fogg, Communications and Special Events Manager at Serving Seniors. “San Diegans can always volunteer to help serve meals or lead classes. Any kind of class is typically interesting to our curious seniors.” Serving Seniors understands that clients have needs beyond the necessities. Learning and socialization opportunities give seniors a chance to make new friends, learn new skills and develop existing abilities. To maintain mental and physical agility, seniors participate in classes for low or no costs. Yoga, Tai Chi, interactive games, art, crafts, and health education classes are just of few opportunities for mature adult learners. The Civic Engagement league empowers low-income seniors to address challenges that impact their community. They participate in volunteer opportunities, brainstorm and execute solutions to community issues....
ATL March of Dimes
March for Babies
Atlanta summers are known for their sweltering heat and ruthless humidity. Those conditions were no match for Yardi Atlanta. The team of eight braved the heat to show their support for babies during the March of Dimes March for Babies. Supported by donations from fellow team members, their efforts helped to give hope and support to babies and their families. March of Dimes was born as the National Foundation for Infantile Paralysis, a response to President Franklin Roosevelt’s personal struggle with polio and his desire to see the disease eradicated. The organization fought and achieved its mission to end polio in the United States before turning its attention to broader services. The nonprofit now supports March of Dimes Prematurity Research Center in its fight for healthy babies. The center leads in groundbreaking research on the genetic causes of birth defects, screening methods, as well as pregnancy education for medical professionals and the general public. March of Dimes and the Prematurity Research Center have experienced major breakthroughs. The teams created and improved surfactant therapy to treat respiratory distress. The new Folic Acid Campaign successfully reduces incidences of neural tube defects and birth defects of the brain and spine. The organizations also founded a system of regional neonatal intensive care centers for premature and sick babies. To continue the good work, March of Dimes relies on March for Babies as its primary fundraiser. There are thousands of marches across the United States each year, each one uniting teams of family members, coworkers, and friends on a journey towards a future for healthy babies. Yardi Atlanta team members Heather Humrich, Monique Benson, Ken Romero, Kami Reid, Wendy Caffrey, Shana Winbush, Charity Williams, and Elizabeth Daniels participated in the march. They represented Yardi on the walk of the...
Back to School
Made Brighter by Yardi
Back-to-school season can be a stressful time. New schedules, new responsibilities, and seemingly endless errands can be overwhelming for families. For some, obtaining school supplies is a major stressor. Yardi Atlanta made back-to-school preparations a bit brighter for several local families. Yardi Atlanta adopted Mimosa Elementary School, a Title 1 school with about 800 students. The school lies within an Economic Opportunity Zone, an area where many families have lower incomes. Nearly 95 percent of students at the school qualify for free or reduced lunch rates, meaning that their parents’ income falls below the poverty line. The Atlanta team leads several projects to assist the school and its hardworking families. Heather Humrich, Administrative Assistant, G&A, works closely with school counselor Flynn Pustilnik. Together, they find ways to get essential resources to the kids who need them most. “I love being a school counselor,” says Pustilnik. “I enjoy helping students resolve problems that may arise and overcome barriers to learning so that they can achieve academic success.” In early August, the Atlanta team completed a School Supply Drive. Yardi employees purchased brand new school supplies and left their donations in decorative boxes throughout the office. Some employees bought paper, pencils, markers, backpacks, and similar supplies for the elementary school students. Their donations filled three large boxes. Other employees donated money for the purchase of school materials, totaling $147. Those funds contributed to four over-stuffed backpacks full of school necessities for students. Pustilnik estimates that Yardi’s donation will serve about 100 students. “The donated goods help our students start the year school prepared and ready for learning. They can focus more on academics knowing that their basic needs have been met and that they have the materials that they will need to be successful in the classroom,”...
Raleigh Food Bank
Corporate Training Team
The Corporate Training Team recently convened for its annual conference. Participants dedicated one morning of the event to volunteering at the Raleigh branch of the Food Bank of Central and Eastern North Carolina (Food Bank CENC). “For my team, since we’re spread through the U.S., we only get together once a year,” says Debbie Lamberson, Team Leader, Corporate Training at Yardi. “We spend much of that time learning but this year we wanted to do team building. Everybody wants to do it again next year! It was hard work but it was exciting to know how much what we were doing was going to help seniors.” Yardi Employees Lamberson, Jamie Hall, Jon Hodgkin, Julie Taylor, Lacey Petch, Laura Guerrero, Lina Castanon, Marcus Rutherford, Patty Evans, and Steve Harris participated in the event. Cary Middle School Future Business Leaders joined Yardi employees that morning, adding a fun dynamic to the group. The team of 25 sorted and assembled packages that would be distributed to smaller food banks in the area. With their efforts combined, the volunteers completed 484 boxes for seniors in three hours, beating the organization’s record average of 450 boxes per shift. The boxes contained about 14,360 lbs of food. “The Food Bank figures 19 ounces for an average senior meal, so we created 12,101 meals,” says Lamberson. The Raleigh branch of Food Bank CENC provides relief for the vulnerable populations of 13 counties. In this region, the United States Census Bureau reports that 27.9 percent of the local population earns an income that falls below the poverty level. Food Bank CENC estimates that more than 45,500 seniors in its region live in poverty, and thousands more struggle to survive on a fixed income. Food donation packaging is just one of the many...
CSD Gives Back
Fun in the Sun, United Way SB
What do you remember most about your summers as a child? Many of us enjoyed camps and retreats during our breaks from school. For others, those activities were not an option. United Way Santa Barbara (UWSB) is working to level the playing field for a new generation of local students by providing summer enrichment for ask-risk youth. Members of the local Yardi Voyager Client Success Residential SB 2 Team recently volunteered at the UWSB Fun in the Sun (FITS) Lunch Bunch event. Volunteers included Evan Hamilton, Brandon Paul, Luke Smith, Sonia Acuna, Ryan Daley, Baron Wei, Richard Ngoy, Dan Maliniak and Jomel Esleta, Team Leader, CSD. FITS is a six-week learning program geared towards children who are academically and financially at-risk. Esleta explains, “FITS is an important program for the community because these students’ parents spend much of their time working. The children are often unsupervised during the summer and are exposed to behavioral risks. FITS provides students and their families with unique and engaging experiences to reduce and reverse ‘summer learning loss’ and narrow the achievement gap between lower-income students and their middle or upper class peers.” Summer learning loss is a condition examined and analyzed through a 20-year study at Johns Hopkins University. When students lack access to enrichment activities over the summer, they lose academic skills gained during the previous year. They are also less prepared for the upcoming school year. The affects of summer learning loss accumulate year after year, pushing the students farther behind their peers who are able to continue learning during the summer. “By ninth grade, summer learning loss can be blamed for roughly two-thirds of the achievement gap separating income groups,” says TIME Magazine. To prevent summer learning loss, volunteers help students with hands-on assignments, arts and...
Helping the Hungry
Yardi Cleveland
According to the Greater Cleveland Food Bank, one in five Cleveland kids goes hungry on a regular basis. Yardi’s Cleveland office recently teamed up in a friendly competition to do something to help. “Since 2013, we have held a non-perishable food drive and competition each year to contribute to the Food Bank’s Harvest for Hunger campaign,” said Karen Parker, a technical account manager on the Cleveland CSD team. “Each year we have topped our previous effort and raised more than the previous. We started in 2013 with 48 employees and collected 375 pounds of donations. This year we have 70 employees and managed to collect 1,735 pounds.” The theme of the effort is the “Fight Hunger Games,” a concept Parker came up with when the popular book trilogy Hunger Games, now also two films, was wildly popular a few years back. “The office is divided into Districts. Each District is represented by a Tribute. And the Fight Hunger Games begin,” Parker explained. “Each District brings in supplies and food donations. These are counted and become part of the final score. The Tributes participate in a round of games. The scores are totaled and winners announced.” It’s a fun and friendly competition but can get competitive, said Parker, leading to some spirited games of “Rock, Paper, Scissors.” Other games included Guess Who and Corn Hole. There’s also a potluck food component that everyone in the office can enjoy. “A soup kitchen is created with staff members bringing in various types of soups, dips, salads and desserts. A donation of two cans of food will get you all the soup you can eat. And believe me, it was really yummy,” Parker said. The Greater Cleveland Food Bank explains that the donations are badly needed, especially at...
Celebrating CSD Week
Recognizing amazing customer service
Each year, Yardi’s North American customer support team – better known as CSD – celebrates the outstanding accomplishments of its many associates. Clients are urged to recognize the support staff that help them troubleshoot, navigate and better utilize their powerful Yardi software by sending in kudos and appreciation for the CSD team members. We are pleased to introduce you to a handful of the staff who were singled out for exemplary performances this year. In their own words, learn more about these outstanding associates who are all passionate about delivering great customer service and support to Yardi’s widespread client base. *** Melissa Seehorn Senior Technical Account Manager – Georgia Three years of service What do you enjoy most about your job? My job includes but is not limited to assisting our clients with all of their support questions, providing training to both clients and new hires, and a smile to all of those I encounter. The best part of my job is the interaction I am able to have with my coworkers and our clients. It is such a wonderful feeling to know that I have the ability to positively influence those around me whether it comes to Yardi products or employee morale. I take each day as a new challenge to end all communications on a positive note. Tell us what aspect of helping Yardi clients is most rewarding for you. I am reminded of how rewarding my job is on a daily basis. It is always important to give my attention to our clients and to make sure that they know we are here to help and train them on how to better use Yardi’s products. When I give that attention, our clients are so thankful and continue to let us know how happy they are with our product and services. My clients are constantly telling me how grateful they are for my support and this small gesture just adds more fuel to my fire and encourages me to strive to provide the best service possible. When you’re not at work, how do you like to spend your time? When not at work, I am generally spending time with my husband and dog. My husband and I love traveling to new locations and enjoying the beauty around us. We also love spending quality time with our friends and family. *** Regan Heydari Senior Technical Account Manager, Voyager Commercial – Texas Two years of service What do you enjoy most about your job? This is a tough one. There are several things that I love about my job that cumulatively make my job enjoyable: -It’s never monotonous. I used to work as a technician at Lexus, and doing 100 oil changes/ tire rotations every day became tedious. I never have that issue with Yardi. Every day brings new challenges. -My clients. I love having close relationships with my clients. It’s rewarding to know that I make a difference to my clients. -My co-workers. I love the environment here, and being helpful to my co-workers. It’s gratifying that I can help my co-workers when they need it, or ask for help if I need it. –Wearing jeans! Tell us what aspect of helping Yardi clients is most rewarding for you. I think one of the most rewarding moments is when you are on the phone with the client and you’ve managed to resolve their issue and you can hear the relief, and smile, in their voice. Also, resolving any issues with Bank Recs always deserves a fist pump. When you’re not at work, how do you like to spend your time? On the weekends I spend my days at Rogers Wildlife as a volunteer. Evenings are usually spent relaxing with a book or watching TV with my hubby and our “kids” Joey (Boxer) and Harley (Macaw). *** Joel Santiano Application Specialist, Voyager Frontline Residential & International – Canada Six...
Art at the Office
Raleigh gets creative
Yardi Systems’ Raleigh, N.C. team let their artistic sides loose last Friday to create temporary murals in one of their office conference rooms. The interim installation of cool employee-painted art, which will stay up during an office expansion, resulted in a variety of cool colorful murals. Here’s one of the most artistic from the Commercial team. Looks like they have great creative skills in addition to real estate technology know how!...
Let’s Move Together...
Yardi takes on Arthritis Walk
Back in March we introduced you to Marilyn Hansen, programmer, runner, and charity volunteer extraordinaire. This month, Marilyn has organized a team of Yardi employees to participate in the Santa Barbara Arthritis Walk, a yearly event put on by the Arthritis Foundation and one of their major fundraising events. Arthritis is the most common cause of work disability in the nation. There are over 120 forms of arthritis and other autoimmune diseases. Rheumatoid arthritis affects 1.3 million Americans and osteoarthritis affects 27 million Americans. Juvenile arthritis affects over 300,000 children – more than cystic fibrosis, cerebral palsy and muscular dystrophy combined. Marilyn’s passionate volunteerism is motivated by her personal connection with the disease – one of her daughters suffers from debilitating arthritis and has gone through multiple surgeries to help regain her mobility and active life. “The money raised from the Arthritis Walk will help fund research to find new drugs to treat this debilitating disease. It also funds local exercise, aquatic and tai chi programs for people with arthritis, camps for local children with arthritis, and educational outreach programs to inform people about arthritis,” Marilyn told us. You can support the efforts of the Yardi walkers here. The walk takes place on May 19 at 9 a.m. at Santa Barbara City College, and proceeds to the beautiful Santa Barbara...