Editor’s note: The following article originally appeared in Gulf Property Executive and is reprinted here with permission. Yardi is now the most used real estate solution for residential units in the Middle East. The company’s game-changing, cloud-based technology helps property and asset managers reduce the costs of managing properties, improves operational efficiency and allows real estate professionals to focus on adding value, a senior official said. “We have already implemented our real estate solutions with some of the largest developers and asset managers in Middle East to manage their units with our property management system, and we expect our business to continue growing at a fast pace,” Aditya Shah, director of Middle East operations for Yardi, told Gulf Property in an exclusive interview. “We help them to reduce costs and drive efficiencies in the way they execute many processes across the real estate lifecycle; the management of service charges being a prime example.” Shah comments that some of the largest UAE-based developers and asset managers use Yardi’s flagship product, Yardi Voyager, to centralise operational, financial, leasing and maintenance management for their entire portfolio in a single database. Yardi is a global real estate solutions provider that manages more than 12 million residential units worldwide through its cloud-based software platforms including Voyager, the RENTCafé Suite and a range of other solutions that support the entire real estate lifecycle from procurement and maintenance to business intelligence and reporting. Established in 1984, the 35-year-old company employs more than 6,500 professionals in 40 offices across the world. The UAE’s facilities management market is growing at a compound annual growth rate (CAGR) of 9.8 percent and expected to generate $23.88 billion revenue by 2024. The growth is driven by the higher number of new residential supplies that is also putting pressure on rent and property prices. According to industry reports, more than 60,000 new homes will be delivered in Dubai in 2019 and 2020 as the emirate prepares for the World Expo 2020. “The supply glut is considerable. In 2018, about 43,000 units were added to Dubai’s total residential stock (which stood at around 491,000 units at end of 2017) and about 8,000 to the Abu Dhabi market (251,000 units at end of 2017),” Jones Lang LaSalle (JLL), a global real estate advisory, said in a report. According to a recent report by global property management advisory Knight Frank, rental rates across Dubai fell on average by 7.7 percent from January to November 2018 with apartment rents falling by 8.4 percent and villa/townhouse rents by 8.3 percent over the same time period. Gross yields in Dubai currently stand at 6.27 percent as at November 2018, down from 6.45 percent a year earlier. This is as a result of rents declining at a faster pace than sales prices over this time period, the report said. Shah estimates rents to decline at around 7-8 percent this year, matching that of Knight Frank. Despite that, he says, Yardi’s business will continue to grow. “The new supplies will expand the property management market and these new units will require efficient property management. With falling rents and property prices, property managers will have to find ways to reduce costs while efficiently managing the buildings and servicing the residents. This is where the deployment of Voyager and other solutions becomes crucial for property managers as it helps lower costs and ensures better property management,” Aditya Shah explains. “Although the real estate market is bottoming out in the UAE, our business is growing at a double-digit growth rate, due to the cost savings and operational efficiency that our system provides.” The major drivers for the market are the increasing investments in the construction sector and the continued growth of the tourism industry. What’s become paramount is the need for the real estate sector to ensure the continuous functionality of these built structures. This applies equally to residential buildings, transport infrastructure like...
Yardi Client Q&A...
Geji Masilela, Red Sea Markets
Yardi client Red Sea Markets Company (RSMC) owns Red Sea Mall Jeddah in Jeddah City, Saudi Arabia. Red Sea Mall is an iconic shopping and leisure destination and one of the largest shopping centres at Jeddah City. We interviewed Geji Masilela, the company’s CEO. He shared how the company’s use of Yardi Voyager helps them overcome business challenges. Q: What is your company’s background, heritage and history? A: RSMC has been existence for more than a decade. It was initially formed for the development of Red Sea Mall and other properties. Our aim for the next several years is to grow our assets under management. Q: Can you give a flavour of your company’s business culture and philosophy? A: It’s a happy and informal company culture. While we adhere to corporate norms of running a company, our leaders remain down-to-earth and approachable to our employees, customers and tenants. Q: What is your company’s brand in the current market? A: Red Sea Mall is an iconic shopping and leisure destination and one of the largest shopping centres at Jeddah City. The mall has 242,200 square meters of built area and includes a five-star hotel, a seven-story office building, and external and undercover parking areas. The mall blends international and local brands with a variety of restaurants, cafes, diners and entertainment options. Q: Could you give some understanding of the number or value of the assets involved? A: We’re still in the formative stage in terms of assets. We current have one operating asset and another asset under development. We’re actively looking for growth opportunities. Q: What’s your role? A: I’m primarily responsible for identifying and executing those growth initiatives. Q: What motivates you? A: I have a love of shopping malls, serving mall customers and...
VÖLKEL COMPANY
Yardi client profile
For more than a decade, Dirk Völkel has channeled his passion for retail asset investment into his company, VÖLKEL COMPANY Group, which provides real estate management services in Germany. Founded in 2004, the company today operates 170 properties valued at 1.3 billion euros and handles a high volume of transactions from offices across Germany. “Our business is family-driven and focused on maintaining long-term relationships with clients,” said Völkel, the company’s founder, main shareholder and managing director. “We are a one-stop-contact in Germany, capable of providing the full spectrum of investment advice and services. Some of our team members have been working in the field for up to 25 years, so we know the difference between real experience and merely good marketing.” Individual client service A special point of pride for Völkel is the degree of personal service his company delivers. “For some large, long-established companies, any given client is one among many. For us as a mid-size company, every client is important as an individual, and we take every client seriously. In an era that has seen the outsourcing of many services, our services are 100% “Made in Germany,” he said. “We handle investments as if they were our own money. We are proud of the good references we have earned. In fact, much of our new business comes from word of mouth among investors who are satisfied with our services.” While justly proud of his company’s achievements in offering engaged, flexible, quick and successful investment services, Völkel knows well enough that continued success depends on maintaining a keen focus on the future, rather than dwelling on a distinguished past. “We constantly work to improve our high-quality services. Not only that, we continuously measure our clients’ expectations of us. As one extremely important example,...
