The Yardi Professional Services Group (PSG) is available to help clients get the most out of their new software as quickly as possible. PSG assists clients with project management, implementation services, needs analysis, data conversion, training and technical support. With the backing of PSG, clients can experience timely, seamless product implementation. JBG Companies is a management firm that supervises 24 million square feet of multifamily, retail, and hospitality assets. After using Yardi Voyager 6 for six years, JBG upgraded to Yardi Voyager 7S earlier this summer. Before conversion, PSG established a testing environment in which JBG managers could execute their daily protocols, edit menus and option settings. Adi Englander, Vice President of Financial Systems at JBG, explains how PSG supported her team during the tests. “We compiled everyone’s issues after each testing period and worked with Yardi to address and manage those processes,” begins Englander. “PSG originally sent a few process experts of their own to sit down with users and give them an overview of some of the changes that might affect their groups so that they knew what to look out for. [The users] were more prepared than just me telling them what I think those things may change.” PSG experts provided onsite, customized tutorials for personnel at JBG. Englander says, “We had the residential group sit with somebody from PSG, the management people, the construction guys, the commercial side, the lease admin– everyone sat with somebody from PSG for a few hours in the beginning.” The thorough testing and individualized attention made conversion a more efficient process for JBG. “We did not have a lot of problems in that area. I expected we’d have a lot of problems, that reports would just not run, but they continued to run,” Englander laughs....