Paper leasing poses significant challenges for senior living operators. In addition to being error-prone, paper processes are also time-consuming and costly to maintain. Fortunately, innovative solutions exist to alleviate these challenges — including our mobile-friendly, integrated CRM solution: RentCafe Senior CRM. Take it from Morning Pointe Senior Living, an organization with 38-plus communities using the electronic leasing in RentCafe Senior CRM to build success today. We spoke with the Morning Pointe team to learn more about their journey (including the challenges they faced before Yardi and the success they’ve since experienced). Enjoy the recap below, then read the full case study. The challenge: Tedious paper processes Morning Pointe previously used paper to generate leases, collect signatures and store records. With lease agreements averaging at 80 pages each, daily processes were time-consuming, susceptible to errors and costly to maintain. The solution: Seamless electronic leasing Morning Pointe now operates with RentCafe Senior CRM, our fully integrated sales and marketing solution that offers a seamless electronic leasing workflow. Communities are mitigating errors, empowering staff and experiencing significant time and cost savings. The results: Time savings, cost savings and more With RentCafe Senior CRM, Morning Pointe is streamlining every stage of the leasing workflow. Time savings: Rather than devoting time to printing and assembling paper leases, Morning Pointe can now generate documents with ease — all digitally. With RentCafe Senior CRM offering intuitive features to quickly create, sign and store every file needed, communities are saving approximately 1.5 hours per move-in. Going paperless: With help from RentCafe Senior CRM, Morning Pointe is reducing costs, mitigating errors and eliminating wasteful practices. With all documents centralized on an electronic platform, leaders rest assured that they’re operating efficiently — and being environmentally friendly. “Switching from our old paper system to the digital leasing program by Yardi has helped bring Morning Pointe forward in technology — and in customer service,” shared Doru Mihaescu, vice president of information technology at Morning Pointe. Explore the case study with Morning Pointe Ready to see more of Morning Ponte’s success? Read this short client spotlight, then explore the full case study. Have questions for us on RentCafe Senior CRM? Reach out to team Yardi...

Value-based care (VBC) is an important topic for today’s senior living providers — but why? What is it, how does it impact you and why implement it now? We’re pleased to sponsor a brand-new white paper, published by Argentum, that delves into all of the above. Keep reading for a highlight of the informative resource (featuring insights from our director of health care solutions and VBC expert, Fil Southerland). What is value-based care? Value-based care (VBC) is a health care model grounded in providing proactive, personalized and person-centered care. More specifically, providing this level of care to improve resident health outcomes and increase operational returns. Unlike traditional fee-for-service models that reimburse providers based on the number of services provided — rather than the effectiveness of those services — VBC reimburses based on the quality of care provided and optimal resident health outcomes. Hear from an industry expert Argentum interviewed Fil Southerland to gauge where the industry is headed — and help providers understand how to maximize their success in adopting VBC.  “Providers need to feel confident, number one, in their technology stack,” shares Southerland in the white paper. “VBC requires coordination and insight on a level that isn’t possible or scalable in a paper-based or disparate electronic solution.” Read the white paper to get all of Southerland’s insights. Assessing VBC in today’s landscape While VBC has gained traction in recent years, the growth in the last 12 months has been the most significant — with more senior living providers implementing VBC than ever before.  This acceleration is based on a variety of factors, including the prevalence of truncated margins and increased care costs in today’s communities, as well as goals to target the middle market and improve staff retention through proactive care. VBC is also strongly supported by policy initiatives, particularly those led by the Centers for Medicare & Medicaid Services (CMS). CMS has set the goal of having 100% of Medicare and the majority of Medicaid beneficiaries tied to VBC by 2030. How does VBC affect today’s providers? Senior living services enable a fundamental, positive impact on health outcomes and therefore, the bottom line for providers receiving Medicare reimbursement in VBC arrangements. Senior living providers can choose to actively participate, or allow the value they deliver to accrue exclusively for health care providers.  How does technology support VBC? With effective technology solutions in place, senior living providers are uniquely positioned to provide VBC. Since multiple technology elements are needed to support VBC, opting for a single-stack, interoperable solution like the Yardi Senior Living Suite can be optimal since tools are integrated and accessible from one platform. With Yardi, you can: Facilitate vertically and horizontally integrated clinical and operational data flow with an electronic health record solution. Assess clinical trends and population health with business intelligence software. Enhance resident engagement and reduce social isolation with wellness management tools. Read the white paper in full Read the entire white paper for a better understanding of value-based care, why it’s relevant and how providers can get started. If you have questions about the Yardi Senior Living Suite, reach out to our...

With the Centers for Medicare & Medicaid Services (CMS) aiming to have 100% of Medicare and the majority of Medicaid beneficiaries tied to value-based care (VBC) by 2030, the time to implement VBC is now. Explore our new infographic to see how the Yardi Senior Living Suite helps you seamlessly deliver VBC — all from one integrated platform. See how the Yardi Senior Living Suite supports VBC Enhance communications among residents, families and the entire care team. Gather data-driven insights to identify at-risk residents and offer preventative care. Empower staff with interoperable workflows, personalized to meet resident needs. Support community wellness programs that boost resident engagement. View actionable trends to ensure comprehensive population health management. Access a digital signature workflow to enable quick adaptation of care plans. Use health care data to report on resident status during transitions of care. Participate in value-based care reimbursement models. Share a cohesive picture of resident health with physicians, health systems and more. Connect to a thriving ecosystem of monitoring and fall detection systems to supplement staff observation and reduce adverse events. Take a closer look at our fully integrated tools The Yardi Senior Living Suite combines resident care, marketing, sales, finance, business intelligence, pharmacy, operations and more on a cloud-hosted, HIPAA and SOX-compliant software platform. As it relates to VBC, you can: Enable real-time information sharing with Yardi EHR, our full-service electronic health record solution. Access clinical trends and population health with Yardi Senior IQ, our comprehensive business intelligence solution. Improve resident engagement with RentCafe Wellness, our dynamic wellness management solution. Hear from our partners “Senior living operators need tools that allow them to communicate proactively as an integrated team with care providers, patients and families to be successful in value-based care,” explained Amy Kaszak, executive vice president of strategic initiatives at Curana Health. “This means that they need technologies that integrate across the continuum and that enable workflow-based alerts and processes.”  “We appreciate Yardi’s efforts to advance the technology needed to support the senior living industry’s move to value-based care,” shared Alan Fairbanks, president of the value-based care alliance at Serviam Care Network. We’re here to help Ready to chat with team Yardi? Reach out to book a meeting. We’ll share more on how our single connected solution supports...

With the continued staffing challenges in senior living, it’s critical to invest in technology that simplifies your caregivers’ daily tasks — and incentivizes them to stay longer. Explore this quick but comprehensive infographic to see exactly how technology can help you. Why integrated software? Paper processes are time-consuming and error-prone. Technology can help, but not when solutions are siloed and housed on different platforms. The burden these options create translates to staff feeling unsupported and overwhelmed, which leads to high turnover. Integrated software equips caregivers to view resident information, complete daily tasks and manage communications in one place. There’s no need to devote energy to arduous, manual administrative work, which allows them to focus on what matters most: resident care. With Yardi EHR and eMAR — fully integrated tools — you alleviate caregivers’ burden and boost satisfaction and retention. Why Yardi EHR? Gain executive health care oversight with clinical reporting, centralized resident records and instant access to financial data. View real-time health information and utilize convenient workflows, readily available at the point of care. Channel interoperability through verified interface partners that allow data to flow to and from Yardi EHR automatically. Free more time for residents with simplified record keeping, easy information sharing and reduced data-entry tasks. Utilize customizable dashboards and reports to easily manage resident care and optimize health outcomes. Access comprehensive clinical data and a staffing analysis workflow when you pair Yardi EHR with our business intelligence solution, Yardi Senior IQ. Why Yardi eMAR? Use an intuitive, customizable dashboard and workflows that adhere to state regulations and promote compliance. Reduce paper documentation, processing time and expenses with web-based records that eliminate manual medication administration tracking and medication reconciliation. Enhance care with a centralized platform for documenting vital sign data, lab orders, treatment plans and more. Incorporate automated billing based on medication orders and integrate financial analytics with medication administration. Gain a competitive edge with access to a growing market of pharmacy providers that have joined the Yardi Pharmacy Network. Eliminate discrepancies between care plans and medication administration, helping optimize staff shift assignments. Your success is our priority With Yardi, you can power your workforce strategy from a single platform. Reach out today to get...

Ready to empower your teams, nurture leads effectively, streamline move-ins and improve resident retention like never before? You need RentCafe Senior CRM IQ — our integrated, mobile-friendly customer relationship management system for senior living. Enhanced from RentCafe Senior CRM, this single connected solution is designed with intuitive dashboards and next-level communication capabilities. Get the details in our brand-new infographic below. See what makes Senior CRM IQ incomparable Senior CRM IQ offers more than your average CRM solution, including: Designed for the unique needs of senior living. Attractive, user-friendly interface with fluid navigation. Expansive capabilities for communicating with prospects. Offers dashboards for managing waitlists, occupancy and more. SOX-compliant workflows that keep your data safe. Seamlessly integrates with solutions across the Yardi Senior Living Suite. Centralizes everything you need on a single platform. Comes from a Forbes Cloud 100 company with 40+ years of industry experience. Unlock unparalleled functionality When you start your journey with Senior CRM IQ, you access a comprehensive communication hub, lead stages functionality, a digital documents dashboard, customizable campaigns, electronic leasing, competitive analysis and more — all in one place. Experience the power of integration Thanks to secure integration with Yardi Senior Living Suite elements, Senior CRM IQ allows all prospect information to flow instantly between sales, finance and care staff. That means move-in proposals accurately reflect care costs — and caregivers have the information needed to serve residents best. Learn more from team Yardi Why wait to provide frictionless experiences for your sales counselors and prospective residents? Reach out today to get started with Senior CRM...

Looking to advance value-based care (VBC) in your senior living communities but not sure how to get there? Our fully integrated solution — the Yardi Senior Living Suite — is built to help. To give you a better understanding of how VBC works (and how our technology can support you) we created an informative new ebook. Don’t miss the insights shared — get a highlight below then explore the full ebook. What is value-based care? VBC focuses on the quality of care and the resident experience. More specifically, enhancing the resident experience through proactive, personalized and person-centered care. In today’s senior living communities, providing VBC can drastically improve resident health outcomes and increase operational returns. How does our technology support VBC? The Yardi Senior Living Suite combines resident care, marketing, sales, finance, business intelligence, pharmacy, operations and more on a cloud-hosted, HIPAA and SOX-compliant software platform. The suite of products is single-stack — uniting on a fully integrated platform — and offers intuitive functionality that helps you provide the best care and improve health outcomes across your communities. Taking a closer look, our single connected solution supports VBC by: Enhancing communications among residents, families and the entire care team. Providing data-driven insights for identifying at-risk residents, proactively mitigating issues and offering preventative care. Empowering staff with interoperable workflows, personalized to meet resident needs. Supporting community wellness programs and boosting resident engagement. Ensuring comprehensive population health management thanks to actionable information and trends. Offering a digital signature workflow that enables quick adaptation of care plans as resident needs change. Presenting health care data that’s pulled into the clinical intake, equipping you to report on resident status during transitions of care. Enabling value-based care reimbursement models.  Centralizing data in one secure place, sharing a cohesive picture of resident health with physicians, health systems and more. Explore our single-stack solution for VBC Yardi EHR: Yardi EHR is a full-service electronic health record solution that unites clinical intake processing, medication management, resident assessments, interoperability, care planning and more. It enables streamlined analysis of population health metrics and real-time information sharing — helping you track and improve resident health outcomes. Senior IQ: Senior IQ is a dynamic business intelligence solution that presents real-time, community-specific data in sharable dashboards. You have the power to analyze actionable information and identify trends — helping you predict resident health outcomes and adjust care plans accordingly. RentCafe Wellness: RentCafe Wellness is a comprehensive community wellness solution that enables you to schedule activities, share information via online calendars, track resident attendance and more. By supporting resident engagement and providing families with access to wellness information, you reduce the risk of isolation — optimizing resident health outcomes. Read the ebook in full The Yardi Senior Living Suite offers more tools built to support VBC — read the ebook in its entirety to learn more. And if you have any questions for our team, don’t hesitate to reach...

The 2024 Changemakers series is complete! The annual series celebrates leaders who are paving the path for a brighter future in senior living — and we’re happy to play a part in sharing their stories. The final Changemaker to spotlight is Stephanie Harris, CEO and Principal at Arrow Senior Living. In her interview with Senior Housing News (SHN), Harris discusses how she’s changed as a leader over the years, her strong appetite for risk and her focus on staff satisfaction.  Get insights from Changemaker Stephanie Harris SHN: Obviously, we at SHN think of you as a changemaker, but do you see yourself that way — are you always excited to drive change? Harris: Absolutely, I see myself as a changemaker. Change is in my origin story. I founded this company in 2005 as Turnaround Solutions with the purpose of transforming previously distressed assets through hands-on problem-solving and relationship-based sales solutions. My business card even defines the word ‘Turnaround’ as “becoming changed for the better.” It’s ingrained in our culture to constantly improve and evolve, seeking better ways to operate senior living through best practices in sales, marketing, and technology. SHN: In what areas do you think you are a changemaker? Harris: I am a changemaker in building higher performing sales strategies and implementing technologies to automate and supplement workflows. What I am most proud of is the culture we have built. Most of our team members come from outside of senior living and must learn the business from our vantage point, versus bringing old solutions and habits. This fresh perspective has helped us build a continuous improvement model and attract a dedicated team committed to revolutionizing how we engage with employees, residents, and families we serve. SHN: Changemakers tend to be risk-takers. Do you agree with that statement? How do you describe your own appetite for risk? Harris: I am a risk-taker. I bet the house when I formed this business while in law school, so much so that I had to move into my office. Over the past 24 years in this industry, my appetite for risk has become more balanced by a strategic approach to decision-making. I believe in taking calculated risks that drive innovation and growth. I do find myself more focused on gentle evolution versus revolutionary change as our organization grows and matures. I worry in some ways that over time I may hinder future progress if my appetite for risk changes. Hear more from Changemaker Stephanie Harris Read Stephanie Harris’ entire interview with SHN. We hope you enjoyed this year’s series — visit SHN’s site to revisit the...

This year’s Changemakers series is nearly coming to an end — we’ve celebrated several phenomenal honorees so far! We’re pleased to be the series’ sponsor for the sixth consecutive year, partnering with Senior Housing News (SHN) to bring you exclusive, detailed interviews that cover each leader’s story. Each honoree has brought a unique perspective to the table, sharing how they’ve grown throughout their career, navigated industry obstacles and most importantly, driven positive change. The Changemaker celebrated today is Gottfried Ernst, COO at Cogir Senior Living, one of our dedicated senior living clients. Through his interview with SHN, Ernst speaks to the value of technology, the unique ways Cogir navigates change and more. Learn from Changemaker Gottfried Ernst SHN: How have you changed as a leader since starting in the senior living industry? Ernst: When I started in this industry, I was more focused on learning and adapting to the tasks at hand. My focus was more on understanding the industry better and developing my skills to best fit. Over time, I’ve developed a deeper understanding of team dynamics, effective communication and the importance of empathy in leadership. As my leadership style matured and I became more confident, empathy and vulnerability has helped me over the years to really connect with people. I’ve learned to delegate tasks more efficiently as well. I trust my team’s expertise and provide support where needed. That has worked for me. Additionally, I’ve become more adept at navigating challenges and conflicts and finding constructive solutions that benefit both the team and the organization as a whole. I’ve evolved into a more confident and compassionate leader who strives to inspire and empower those around me. That’s what I believe and that’s what I stand for. I continuously try to improve how I can be the best leader for my team and for others. SHN: Can you provide an example of a change you’ve made in operations and why you made that change specifically? Ernst: In a former company, I changed the way we gather feedback from residents using technology. I’m a firm believer that successful businesses don’t just give a survey once a year to the customers and allow them to weigh in. I believe in continuous serving of our residents, team members and customers to be able to really get a holistic and full picture of what we can do better. That was an area that I dove into and made a change to and it worked really well. Another example is I worked on a program that allowed our Illinois customers to choose what package they would like to be part of when they move into the community, what service package they want with housekeeping and more. It was a dynamic senior housing concept where the customer is in the driver’s seat in what we offer, not us. It was not easy to execute economically, but certainly something that I’m very proud of. Then in the post-Covid era, it’s important to give team members more flexibility and truly allow them to be in control, similar to the residents. I implemented different ways of providing shifts, applying for schedules, and allowing our people to actually tell us when they can work versus the other way around. That made an impact on the retention side and certainly helped us with staffing on the clinical side as well. SHN: In your opinion, what is the single greatest driver of change in the senior living industry today? Ernst: Change in resident demand, desire, and what they’re looking for as we continue to gain occupancy, margin compression, and staff retention. Those are the three main drivers that drive change in our industry today and will continue to do so. Read Changemaker Gottfried Ernst’s entire interview Check out the full Changemaker interview with Gottfried Ernst. If you’ve followed the series since the start, we hope you learned something valuable from...

It’s time to overcome the limitations and inefficiencies of disparate systems. Life plan communities (LPCs) or continuing care retirement communities (CCRCs) can do so with the Yardi Senior Living Suite, our fully integrated solution that unites community management, finance, marketing, business intelligence, resident care and more on a single platform. As a leading tech solution in the industry (with 40+ years of experience and Forbes Cloud 100 recognition), the Senior Living Suite offers everything your communities need to unify operations, increase occupancy and most importantly, deliver the highest quality care. We put together a quick, informative infographic to show you how it works: Create a foundation for success with integrated senior living software Explore the Yardi Senior Living Suite Not every software solution is efficient. To meet the unique demands of your communities, you need a full suite of tools that are mobile, intuitive and efficient. Our single connected solution checks every box and helps you lower your total operating cost, eliminate duplicate data entry and enable a seamless transfer of information between operational divisions. Unlock functionality built for LPCs and CCRCs Help residents age in place as they progress through multiple lines of service including independent living, assisted living, memory care and skilled nursing. Ensure consistency and accuracy with centralized resident profiles, starting at the prospect stage. Eliminate siloed data and the need to re-enter information during move-ins and care-level transfers. Provide a continuum of care — at varying levels — on a permanent or temporary basis as resident needs change. Streamline pre-move-in and ongoing assessments, the clinical intake process, medication management, incident tracking and behavior management across all care levels. Help residents live their best lives with care-level-specific wellness and engagement tools. Maximize financial reconciliations with a built-in general ledger accounting system that offers real-time reporting and transaction-level drilldowns. Track entrance fees and streamline the monthly amortization process for A, B and C contracts. Customize and scale your software build to fit the unique requirements of your communities. Start with Voyager Senior Housing, the cornerstone product required, then add additional solutions across the Yardi Senior Living Suite to meet your needs. Learn more from team Yardi Want the full scoop on how our technology supports senior living communities? Continue exploring the infographic then reach out to book time with our...

“I love change, but I don’t like change for change’s sake. I like thinking about the why around what it is that we’re trying to achieve.” That quote comes from Brandon Ribar — CEO of Sonida Senior Living, one of our amazing clients — in an interview with Senior Housing News (SHN). Ribar is an honoree in this year’s Changemakers series, which spotlights innovative, dynamic leadership in the industry. We’re proud to join SHN in presenting the 2024 class of visionaries, sharing the insights gathered during their in-depth interviews. In leading one of the nation’s largest senior living organizations, Ribar has extensive knowledge to share — including his growth strategies, focus on employee feedback and more. Get a snapshot of his interview below.   Meet Changemaker Brandon Ribar SHN: In what ways do you think that you’re a changemaker? Ribar: I put culture first and believe that Sonida is going to be successful only based on whether or not we have the best people working with us at Sonida. I continuously push not only the industry, but our company to bring people into the industry and to elevate people from within who really want to push hard to deliver that change. Where I’ve really pushed hard for change is in the types of people that we surround ourselves with, but also how hard we push to be something that’s special and differentiated in senior living. That’s what I love to bring to the discussions that we have and to not accept that what we do today is anywhere near good enough. We have to be better and better every day. SHN: Can you talk about a time when you try to execute a change and things didn’t go according to plan? How did you pivot and what did you learn as a leader? Ribar: I’ll go back to making decisions that I fundamentally believe were good ones but skipping the step of ensuring that the people that were really responsible for the day-to-day execution were involved in that development. I pivoted by immediately ensuring that it had nothing to do with me being the generator of the idea. It was really their idea. I was simply a conduit that brought to them options to think about. When people really feel like it’s their idea and their model that’s changing, then they will go full speed ahead. They’ll be excited about it. SHN: Choose one artist, scientist, thinker, entrepreneur, or other person living or dead to help change the senior living industry for the better. In only a few words, who are you choosing and why? Ribar: Steve Jobs is somebody who saw beyond what people thought that they needed, and he created products and services that people gravitated to because they were something they hadn’t thought about. That level of innovator who just has an ability to understand the customer and to develop things beyond what the customer thinks they need, that is senior living. Another person is Taylor Swift. If Taylor Swift did her concerts and her songs from senior living communities and told people about how cool of an experience it was with residents and sang all day about senior living, we’d get pretty good exposure and build our reputation that way. Jobs innovates, and then Swift’s going to sell it for us. Learn more from Changemaker Brandon Ribar Don’t forget there are more insights from Brandon Ribar — read his interview with SHN. If you’d like to explore the Changemaker interviews we’ve highlighted recently, visit our blog home page and social...

It’s time to introduce the next batch of 2024 Changemakers — senior living visionaries who are shaping the industry as we know it. Senior Housing News (SHN) has conducted thorough interviews with each of this year’s honorees, including the honoree we’re spotlighting today: Franklin Farrow. As the CEO and co-founder of Morning Pointe Senior Living, a Yardi senior living client that’s been in the industry since 1996, Farrow knows all about driving impactful change. In his conversation with SHN, Farrow shares how the company’s start still impacts how it operates today — as well as how he envisions Morning Pointe evolving in the future. Hear from Changemaker Franklin Farrow SHN: How have you changed as a leader since starting in this industry? Farrow: Our company was co-founded by myself and Greg Vital, who’s the president, 27 years ago in 1996. We each brought attributes and experiences, time, and talent to the table. He’s 15 years older, and so he had a different network of people than I did at the time. We blended our talents and experiences to launch the company. At that time, I was more capable of tasks and completion of thoughts and ideas. He was the more entrepreneurial leader having been in the business world in advance of me. To answer the question, I’ve transitioned from being more of executing the completion of the ideas that were generated to more of generating ideas and having others follow through on them. It’s been a metamorphosis of me, and I think this is true for any young professional who grows through any industry, that they are advanced because of their capacity to complete projects and they start leading others to help them complete projects, and then, ultimately, they start thinking and leading concepts and philosophies for others to complete and finalize and implement. I’m playing more of a top senior manager, owner role, setting larger vision, setting larger goals, and then, because I was involved in tasks and details, I’m able to articulate to them what I think the scope and capacity of the project is and make sure they have the resources, but don’t have to physically roll up my sleeves as much, although I enjoy that part. Also I have to caution myself that my time is more valuable being visionary and thought leading than task completion. SHN: If you could turn the lens back at yourself, what sort of changemaker do you think you are? What area do you think you’re a changemaker in? Farrow: I would say if you were to interview my senior management team who hears me pontificate and try to set direction, I think they would tell you that I do try to think through the mind, eyes, and feelings of those who are sitting in various seats, the seat of a regional operator, the seat of a senior manager, or the seat of a business office manager, or even a resident care aide. I’m constantly trying to shape and form the way we conduct our business, and I often use the word psychology. I’m not a psychologist. However, I’m constantly thinking, “What motivates a regional vice president or what motivates a nurse on the floor? What environment are they looking to operate in? How do they want to be treated?” I’m also trying to weave in principles of standards of conduct, ethics, and standards of the golden rule of doing to others. Not only are we trying to operate from the viewpoint of those in the seat or hot seat of those various capacities and roles, I’m also trying to say, “Let’s just do things because we want to be decent, honest, and upright standing people too, not just the pure business robotics of things.” I host a standing Tuesday morning session, where anyone in the company who can get away for 15 minutes can come and listen to an...

New features in the Yardi Senior Living Suite are here! This release includes improvements to Voyager Senior Housing, RentCafe Senior CRM, EHR and eMAR and as always, everything was powered by client feedback. Keep reading for a snapshot of what’s new! Our senior living clients can also explore new features documentation and webinars, shared below. See evolved functionality in Voyager Senior Housings Voyager Senior Housing is our community management solution that unites financial accounting and complete business oversight in one place. Courtesy of the new release, this single connected solution now offers: 1) Community Manager dashboard updates including features to move-in and manage services for residents plus the option to remove a pending manage service. 2) The ability to move non-residents into excluded units and bill them. 3) A new option to require lease execution at move-in. 4) Expanded abilities for managing leave of absence details after moving out Medicaid residents. 5) Refreshed entrance fee functionality such as amortization when a daily rate changes mid-month and ledger consolidation with drill down to individual transactions. Learn more about the Voyager Senior Housing new features. Explore new features in RentCafe Senior CRM RentCafe Senior CRM — our mobile-friendly sales and marketing solution — is built to help operators strengthen lead management, maximize occupancy and more. With the latest release, our clients benefit from: 1) The ability to capture gender identity and pronouns on the prospect profile which transfers to Voyager Senior Housing and EHR upon resident creation. 2) The option to set specific charge codes for concession in the proposal workflow. 3) Functionality to force a lease to be executed before you can move-in a resident. For a complete list of new features, clients can click Help in CRM and select Updates and New Features. Discover the latest in EHR & eMAR EHR (our full-service electronic health record solution) and eMAR (our dynamic medication management solution) are both designed to help staff deliver the highest quality care. Thanks to the new release, clients will now access: 1) The option to update all active and inactive care plans simultaneously with a new community care plan feature. 2) A new document signature section in the resident profile that gives better visibility into workflows and equips you to generate new documents for digital signature. 3) Usability enhancements to the order resolution queue that allow you to bulk archive, reprocess or delete. 4) The ability to view the complete field modification history of a progress note directly from the resident progress notes screen. 5) The option to link progress notes that different users entered, then view all linked notes at one time. Watch the EHR new features webinar and the EHR new features setup and configuration webinar. For a complete list of new features, clients can click Help in EHR and select Updates and New Features. Connect with team Yardi We’re pleased to provide our clients with exciting new functionality across the Senior Living Suite. New to Yardi senior living solutions and wanting more information? Book a meeting with our...

The annual Changemakers series — sponsored by Yardi for the sixth year in a row — continues to celebrate innovative leadership in senior living. We’re loving the opportunity to feature visionaries like Justin Dickinson, co-founder of Evolve Senior Living, who’s part of this year’s Changemakers class. With Evolve launching in 2023, Dickinson has fresh insights on topics crucial to the industry today including value-based care, data visibility and more. Read on for a glimpse at his insightful interview with Senior Housing News (SHN). Learn from Changemaker Justin Dickinson SHN: Do you see yourself as a Changemaker? Are you always excited to drive change? Dickinson: Definitely. I think that the industry, depending on who you have spoken with or what your opinion is, was really founded in the early to mid-90s in terms of private pay, AL, and memory care. Over the course of time, the industry has shifted from more of a hospitality model to more of an acuity-driven model. As that shift has happened, there’s been a lot of change as it relates to data, technology, the operations, and the investment structure. I think that that change will continue to happen in what the future looks like in terms of hospitality or the acuity model is to be determined. I believe that is going to be more of a care-driven model. From my perspective, being a new operator, and a younger individual in the sector, I do view myself as a change agent, having the ability to look at some of these problems with a fresh set of eyes and with fresh perspective. I think it’ll be interesting as regulatory pressures persist and the model changes to continue to look at things through a new lens. SHN: Given where you think it needs to go, do you think that the industry is changing fast enough to keep up with the times? Dickinson: Change is happening faster now than it ever has. This change is being driven by some of the regulatory pressures I mentioned and external capital market pressures. You’re seeing consolidation abound. We went through the change curve that we saw on the data side through the ’90s and early 2000s. 2005 through late 2020 was the advent of the [Software as a Service] model. SaaS companies came about within our space and started to really make a move. I think now we’re starting to see AI make a big play, and I’ll layer that onto the SaaS model. The change curve on the data size is reaching a new era, which will further expedite change. Change is happening quickly, and stakeholders need to be prepared for that. SHN: Choose one artist, scientist, thinker, engineer, entrepreneur, or other person living or dead to help change the senior living industry for the better. In only a few words, who are you choosing and why are you choosing them? Dickinson: Steve Jobs, because he’s a revolutionary thinker and he helped to reimagine his sector. We can use that type of insight in ours from a technological perspective. Read more insights from Changemaker Justin Dickinson Explore Justin Dickinson’s interview with SHN. We look forward to highlighting the next batch of honorees — coming...

Ready for insightful stories and advice from a senior living leader? Courtesy of the 2024 Changemakers series, presented by Senior Housing News (SHN) and sponsored by Yardi for the sixth consecutive year, industry visionaries are sharing their experiences through in-depth interviews. Today’s honoree in focus is Vassar Byrd, CEO at The Kendal Corporation. Her Changemaker interview covers her thoughts on diversity, risk-taking and growth — paired with examples from her career. Read on for a highlight.     Say hello to Changemaker Vassar Byrd SHN: Think about a time you implemented a change and things didn’t go according to plan, how did you pivot and what did you learn as a leader? Vassar: There are so many failures. That’s part of not being afraid of change. The beauty of being a single-site is that, at that scale, you can afford to try new things and fail. The most important thing is to never fall in love with your own opinion. You’ve got to look for contrary voices. You’ve got to make sure that you don’t take yourself too seriously or your organization too seriously because we’re all just practicing all the time. I was trying to think of a specific example that would be interesting, and I would say I failed over and over and over figuring out how to make our operations team work well at Rose Villa in particular. I’d get parts of it to work, and then the rest wouldn’t. You have got to keep your eyes open to say, “Okay, that was not successful. Let’s try it this way.” It’s never going to be perfect, but you can get as close as possible. SHN: Changemakers tend to be risk-takers. Do you agree with that statement? And how do you describe your own appetite for risk? Vassar: I think people really misunderstand risk. Doing nothing is as risky as doing something. Doing nothing is a choice. For me, that’s a foundational principle. When you take into account that everything else around you is changing all the time, then doing nothing is even more risky than not changing. Why would you stand still if everything around you is changing? I will say that I have a great appetite for perspective, and that’s the perspective that makes the risk not scary. SHN: In what ways is Kendal is changing for the current times to be able to meet the demand? Vassar: I would say that we are really focusing on how we can partner with different kinds of organizations. I would love to find other interest groups, other affinity groups, other areas where we can make a difference, to do something with that organization that neither one of us could do by ourselves. Partnership is really key to diversifying who we are, diversifying the kinds of services that we offer, and the types of housing that we offer. Certainly, our Kendal at Home Affiliate is a huge part of the future. I’m super interested in growing that. See more from Changemaker Vassar Byrd Read Vassar Byrd’s full SHN interview. Don’t forget to continue visiting The Balance Sheet for the Changemaker interviews to come — released in batches as the series...

It’s time for the annual Changemakers series, a collection of in-depth, insightful interviews published by Senior Housing News (SHN). Each year, the series celebrates a group of senior living leaders driving positive change in the industry. As sponsor for the sixth year in a row, Yardi is proud to join SHN in presenting the 2024 class of honorees. These honorees are trailblazers, innovators, visionaries and more — and their interviews detail how they got to where they are today. We’re delighted to introduce the first batch of Changemakers as the series begins, starting with a dedicated Yardi senior living client: Chris Guay, founder and CEO of Vitality Living. In his interview, Guay discusses how Vitality is evolving in the industry, the importance of staff diversity and how he creates a safe environment across his communities. Read on for a highlight of what he shares — then check out his full interview with SHN. Meet Changemaker Chris Guay SHN: We at SHN think of you as a Changemaker, but do you think of yourself as a Changemaker? Guay: I do see myself as a Changemaker. I believe it was always in me. I started out working with Emeritus, and I think I was a Changemaker there; always trying to push us to do things differently and work things through. Then when I got the chance to start my own company, I had to put a little of that on hold initially, because you’re trying to build an organization and build it forward. We’ve been fortunate that I’ve got a really great team of people. We’ve been able to build a really good company. The last couple of years, I’ve been able to shift back into that Changemaker role. I like to change things. I’m always innovating, always trying to change. That sometimes drives my team crazy. I have to find that delicate balance of pushing us forward, but also making sure we’re not pushing so fast that we’re changing just for the sake of changing. I ask myself, “Is this going to improve the experience for our residents?” I’ve really tried to hone in on if a change is going to improve the experience for our team members as well. If a change makes it harder for a line staff or caregiver, it’s probably not a change we should do. The third customer that sometimes gets forgotten in this business, “Is that change going to have a positive impact for our ownership partners?” I filter everything through those three pieces. Then based on how that comes through that filter, then I decide what we’re moving on. SHN: Do you think that the industry is changing fast enough to keep up with the times? Guay: I don’t. I find myself getting into the same conversations that we’ve had for the last 10 years. There’s opportunity in that because if you are a company that’s innovative, there’s opportunity to excel. However, it’s hard to innovate when you’ve got different weights dragging you down. It’s not an easy time. I don’t think people aren’t changing because they don’t want to. I just think there are some headwinds that keep dragging us back. You’ve got to keep fighting, you’ve got to keep pushing. SHN: The coming year is sure to be a year of growth and evolution for this year’s senior living industry. In what way is Vitality growing and evolving? Guay: One, we’re preparing and we’re building. We like to build a team around what we see, where we think we are. We don’t wait for it to come. We try to get ahead of it. We are really trying to be a world-class sales organization. We also look at the digital space. How we win there and how we get really innovative there is important. We decided to invest on the people side. We’re really shifting into how do we become a...

Siloed software systems often pose major challenges for senior living operators. Since they require navigating various platforms and manually transferring data, these systems waste valuable time, increase the risk of errors and place a burden on your staff. The Yardi Senior Living Suite, on the other hand, is an all-in-one, interconnected solution that unites financials, care, business intelligence and more on a single platform. With one integrated software solution, you unlock everything you need — all in one place. Why make the switch to a single connected solution? If you’ve used disconnected software tools, you’ve likely experienced the frustration of data-entry errors, time wasted digging for answers and the hassle of transferring information from one system to the next. That’s because disparate tools seldom speak to each other as efficiently as single-stack solutions do (or often, they don’t speak to each other at all). Not to mention, siloed systems aren’t necessarily as cost-effective as one fully integrated platform. They usually require varying licensing fees, plus you face the costs associated with maintaining and upgrading each individual system. With a single connected solution like the Yardi Senior Living Suite, you alleviate these challenges, risks and frustrations by accessing every tool needed in one secure place. You empower your teams with an intuitive, easy-to-access platform — all while improving care and enhancing efficiency. What makes the Yardi Senior Living Suite an unmatched solution? The Yardi Senior Living Suite offers more than your average solution. Uniquely designed to meet the needs of senior living operators, the suite of integrated tools is hosted on a cloud-based, HIPAA and SOX-compliant platform. These tools support the full spectrum of senior living — from assisted living to CCRCs to value-based care. We also place a strong emphasis on taking care of our clients and driving growth year-round, which results in a platform that’s ever-evolving, cutting-edge and built to help you succeed for the long term. We’re proud to be a Forbes Cloud 100 software provider supporting our clients for 40+ years. You can explore our full product suite to learn more, but some of the highlights include:    Voyager Senior Housing, our community management powerhouse that combines property management, financials and complete business oversight. Yardi Senior IQ, the only business intelligence solution built for senior living — a system that helps you make smarter, faster decisions with actionable information for your entire portfolio. Yardi EHR, our full-service, interoperable electronic health record solution that helps mitigate errors, limits liability and empowers staff to deliver the best resident care. Senior CRM IQ, our collection of mobile-friendly sales and marketing tools that help you attract new residents, nurture your leads and maximize occupancy.   RentCafe Senior Living Portal, our secure online platform that keeps residents, families and staff connected around the clock. Watch a webinar Integrated software offers advantages that siloed systems can’t match. If you’re ready to see the Yardi Senior Living Suite in action, explore our library of on-demand...

Attending any senior living events this summer — and throughout the fall season? Team Yardi looks forward to meeting you, discussing the latest industry challenges and sharing what’s new with our single connected solution. See below for a list of events we’ll be attending, plus book time to meet us at each! ASHA 2024 Mid-Year Meeting Meet us at the ASHA 2024 Mid-Year Meeting in Dana Point, California. Our team is excited to share how the Yardi Senior Living Suite works to empower staff, automate workflows and enhance resident care. Contact us to schedule time to meet at the event. Event details: Waldorf Astoria Monarch Beach June 17-18, 2024 FSLA Annual Conference Attend the FSLA Annual Conference — Engage 2024 — in Orlando, Florida. Stop by booth 29 to see how our single connected solution helps providers drive success. Book time to connect with our team during the conference. Event details: The Ritz Carlton Orlando July 10-12, 2024 OHCA Annual Convention 2024 Find us at booth 708 at the OHCA Annual Convention 2024 in Portland, Oregon. We’ll show you how our single connected solution helps providers streamline operations and deliver better care. We are pleased to be an Awards Program co-sponsor. Get in touch to schedule time to meet. Event details: Oregon Convention Center September 17-18, 2024 2024 NIC Fall Conference Visit us at the Woodley Park meeting room at the 2024 NIC Fall Conference in Washington, D.C. You’ll learn how our fully integrated technology helps providers unify operations and deliver quality care. We are pleased to be an official NIC Conference partner. Reach out to book a meeting. Event details: Marriott Marquis Washington D.C. September 23-25, 2024 We look forward to meeting you! Looking to explore the Yardi Senior Living Suite prior to these events? Visit our product suite or watch a quick, on-demand...

We’re thrilled to announce the release of Senior CRM IQ, our prospect-centric customer relationship management solution for senior living. Evolved from RentCafe Senior CRM and integrated with key elements of the Yardi Senior Living Suite, Senior CRM IQ is designed to provide seamless experiences for both sales counselors and prospective residents.  Meet Senior CRM IQ At Yardi, we prioritize listening to client feedback. We’ve taken thoughtful comments on RentCafe Senior CRM — and gathered insights on what CRM functionality is missing in the industry — to create a fresh, enhanced product. That’s Senior CRM IQ, which includes an attractive user interface, new features and evolved communication capabilities. Note that well-loved dashboards and features from RentCafe Senior CRM were kept, but we’ve added a whole new level of functionality and made things more user-friendly. There’s a range of exciting workflows in the product, but as a highlight, Senior CRM IQ clients will access: A Communication Hub: send and manage all communications with prospective residents including calls, texts and emails from one convenient location. Lead stages: unlock lead stages functionality that guides sales teams through the entire prospect journey. Benefit from seamless automation for common tasks at every stage, from lead all the way to move-in. A prospect overview page: see the prospect overview at the click of a button with a centralized, easy-to-access page that presents impactful data. Intuitive dashboards: manage your digital forms in one place with a comprehensive dashboard that shows every document and its various stages. Enjoy additional dashboards for managing waitlists, occupancy and more. Campaigns: benefit from new functionality that makes it easy to send email and text blasts, then track successes such as click and open rates. You have access to premade templates, or you can create campaigns on your own. Electronic leasing: save time on paperwork and streamline your move-in workflow with electronic leases. Enjoy simplified workflows for every step of the leasing process. Competitive analysis: centralize competitor data, streamline reporting and compare your communities quickly and efficiently. You enter competitor information directly in Senior CRM IQ then unlock organized, intuitively presented insights that live in one secure place. Explore our Senior CRM IQ product page to see more functionality. What makes Senior CRM IQ unique? In addition to offering unmatched features, Senior CRM IQ stands out from the crowd by uniting on a single integrated platform. As part of the Yardi Senior Living Suite, it connects with essential aspects of your business — from Yardi EHR to RentCafe Senior Living Portal. That centralization offers countless benefits, including time savings, a reduction in operational costs and prevention of data-entry errors. Most importantly, using one automated system equips you to deliver great service through the entire prospect-to-resident journey.   “We’re pleased to introduce Senior CRM IQ, a robust customer relationship management solution designed for the unique needs of senior living,” said Ray Elliott, vice president of senior living at Yardi. “With a fresh user interface, new features and enhanced communication abilities, this solution delivers seamless experiences for both sales counselors and prospective residents.” Get in touch to learn more Using RentCafe Senior CRM and ready to move to Senior CRM IQ? Simply contact your Yardi account manager for more details and to begin the transition. If you’re a new client, book time with our team to get started with Senior CRM...

It’s always a pleasure to spotlight stories from our wonderful senior living clients — we love sharing how they’re engaging residents, celebrating staff members and ultimately making a difference in their communities. In that spirit, we’ve compiled a roundup of recent finds from our clients’ blogs and social media pages. We hope you enjoy! Inspiring community art Watercrest Senior Living recently shared an array of photos from their community art shows, which they describe as “a celebration of creativity and community.” We wholeheartedly agree after seeing the amazing creations! Watercrest makes it an event to remember by inviting residents, families, associates and even local schools to participate. Explore the photos on their social media which showcase caricature drawings, hand-stitched blankets and more. Honoring Earth Day In honor of Earth Day, an annual event held on April 22, Pacifica Senior Living brought residents together to create delightful art projects — all out of recycled materials! In addition to sharing photos from the arts and crafts session, Pacifica also posted pictures of residents giving their community gardens extra love and care. Check out the photos Pacifica shared on LinkedIn. Volunteering with care As part of National Volunteer Awareness month, Maplewood Senior Living created a blog post highlighting volunteerism throughout their communities. The uplifting stories include residents volunteering — such as residents knitting baby clothes for mothers in need — to mentions of students and family members joining Maplewood for volunteer efforts. Thanks to those volunteering, residents are learning how to play musical instruments, write poetry and so much more.   Read Maplewood’s blog post to see the stories of volunteer initiatives across their communities in Connecticut, Massachusetts, New Jersey, and Ohio! Celebrating 2024 Nurse’s Week Did you know National Nurse’s Week occurs each year from May 6-12? Our clients love the opportunity to thank and recognize their care staff, so it’s no surprise to see them celebrate Nurse’s Week with pride. Brightview Senior Living shared a social media post extending their appreciation for nurses, complete with a collage of charming photos of their staff. Sagora Senior Living did the same, posting a heartfelt thank you on LinkedIn directed at the nurses across their 64 communities. Thanks for reading! We appreciate our amazing clients for sharing all the above — there’s nothing better than seeing the inspiration and joy you spread in your communities. If those reading have any questions on how we support our clients with dynamic senior living solutions, reach out to book time with...