Updated: See photos from the 5,000 employee celebrations at Yardi offices last week in the new photo gallery added below. A gallery of images is also available on Facebook. (August 2, 2016) – Yardi’s corporate motto has always been simple: “Take care of our clients, take care of our employees, stay focused and GROW!” The global technology company celebrates a major milestone this August. Yardi now has 5,000 employees, with its largest offices in the United States, India, Romania and Canada. “It’s very special to mark the hiring of our 5,000th employee. Each of our employees has taken part in helping us become a success,” said Anant Yardi, the founder and CEO of Yardi. “We never imagined that the company would grow to this size when we started out.” In the last five years, Yardi has more than doubled in size, and has expanded in the energy, self-storage and senior living sectors. The company now has 35 offices worldwide, including locations in The Netherlands, Germany, United Kingdom, United Arab Emirates, Australia, Singapore and China. A few fun facts were shared with the global team this week when employee No. 5000 joined the ranks. 7 employees were hired in the 1980s 63 employees were hired in the 1990s 738 employees were hired in the 2000s 2,295 were hired between 2010 and 2014 4,000 employee celebration was in January 2015 Nearly 500 employees hired in the last two years were referred by current Yardi employees. “So what’s the secret to our success story? YOU! Each one of you has helped us reach this milestone,” said Gordon Morrell, Yardi’s executive vice president. Employees at Yardi’s headquarters will celebrate the milestone with a 5,000 foot history walk around the company’s corporate campus at 9am on Wednesday, Aug. 10. Other offices have also planned celebrations. To see photos from these events, visit the Yardi Facebook or Instagram accounts. Here are some photos of how our teams celebrated the 5,000 employee milestone. Thanks to Michael Joiner, Kristin Van Ramshorst, and all of our other photographer contributors. Atlanta Atlanta Atlanta Atlanta Atlanta Atlanta Atlanta Atlanta Atlanta Kevin Yardi Santa Barbara Santa Barbara SB SB SB SB SB SB SB SB SB SB SB SB SB SB SB SB SB SB SB SB SB SB Scottsdale Sydney Sydney Raleigh Raleigh Raleigh Raleigh Raleigh Pune Pune Pune Pune Pune Pune Pune Pune Pune Pune London San Diego Santa Ana Santa Ana Santa Ana Amsterdam Amsterdam Amsterdam...
Fund Management Tips
Terry Gowan, Yardi
Property fund management, by its very nature, is a complicated undertaking. Fund managers can avoid the more egregious pitfalls of the business by following a few ground rules, according to Terry Gowan, regional director of Australia and New Zealand sales for Yardi®. “With a little planning, you can save staff time, ensure data reliability, meet compliance requirements, satisfy investors and tenants. And making effective use of technology that delivers real-time visibility into investors, funds, investments, properties, opportunities and clients is another good strategy,” says Gowan, who works closely with almost half of Australia’s top performing real estate investment trusts and presents at property fund management industry events. Here are Terry’s top tips for successful fund management: Invest in an industry-specific system. “Get your fundamental accounting, processes and procedures correct from the start. Custom-made software systems are never cheaper than off-the-shelf systems designed for your industry. Use what the most successful of your peers are using and duplicate it with a provider that can stand the test of time.” Don’t go cheap. “Make sure the system you choose can deal with intercompany transactions, fees, ownership structures, foreign exchange, and properties. Avoid low-end options that aren’t efficient for these and other aspects of property and real estate investment management.” Establish an audit trail for financials. “Capturing low-level transactional data that reconciles every month is crucial to being auditable for compliance purposes.” Put everything into your database that you possibly can, while limiting disparate systems. “When the central source of truth for your data resides in a single database, you’ll have visibility from the fund through to the tenant, any time you need it. This approach avoids the manual labor and potential data loss associated with using interfaces and/or data warehouses or multiple custom reports to piece...
Marketing Q&A
Meet 3 YMF Speakers
Our second Yardi Marketing Forum of 2016 is coming up next week, and we couldn’t be much more excited! Multifamily marketers from across North America will meet us in Seattle to talk tech, trends, and best practices during this multi-day conference. Talented guest speakers – from within and without the real estate industry – are a huge part of the success of this biannual conference. In preparation for the fun and learning ahead, we asked three of them to share some insights into their marketing roles. Keep reading to learn how these marketing pros got started, what they love about their jobs, and what’s inspiring them right now (spoiler alert: if you’re into Snapchat and Pokémon, you’re not alone). Meet the speakers: Kelly Cook, Chief Marketing Officer at Kmart Alex McGhee, Digital Marketing Manager at Pinnacle Karen Kossow, VP of Marketing at FORE Property Company Yardi: How did you get started in marketing? Kelly: I actually started out in finance, can you believe it?! From there, I managed a reservations call center, and was eventually asked to come to marketing to manage the new marketing IT systems. In marketing, I fell in love with inspiring our employees to deliver magic to our customers. Alex: I first got a taste of marketing in college when I obtained a minor in Marketing at the University of North Texas. After I graduated, I tried my hand in sales and financial services for a few years then landed a job with a small insurance startup overseeing SEO and SEM. That was really when I got hooked on the marketing career path! Yardi: What do you like best about your current role? Kelly: We have 100K passionate and member-focused employees at Kmart working hard every single day to transform our business. They inspire me to be a better leader, better colleague, better employee. Seeing them be the hero to our member – and seeing the member’s reaction… that’s the best part. Karen: Tough one… there are a number of things. I love that I’m getting to expand my knowledge base by working with new markets. There are a lot of great people here whom I really enjoy. Although it’s not a full rebrand, I am getting to be the driver of a FORE “brand tweak” with new corporate brochure and website. It’s a lot, but I’m a bit of a challenge junky – if everything were easy, I’d be bored. Yardi: Which marketing trends are inspiring you right now? Kelly: I’ve been on Snapchat for a long time, but now I’m getting snaps from our members and their kids. My Snapchat ID is runwayroadkill (nickname – it’s long story, ha). Our members and their children snap me all of the time telling what they want more of or less of. It’s super fantastic! Alex: Snapchat’s geofilters are very intriguing at the moment. I have also very recently been exploring the benefits of piggy backing off the current global Pokémon trend. Karen: Yes, I’m also excited about Pokémon Go, and not necessarily for all of the same reasons as others. I do love how people have been leveraging it through social and other marketing tools, but for me it’s the fact that it’s such a successful use of augmented reality. Augmented reality has fascinated me for years, and I can’t wait until the costs to create/implement come down enough that we can find lots of ways to apply it to what we do. Hopefully I’ll still be alive and marketing when that happens! Yardi: What are you looking forward to most about the Yardi Marketing Forum in Seattle? Karen: I’ve met and gotten to know so many great people at the forums I’ve previously attended that I’m looking forward to doing so again. I love the ability to brainstorm about the RentCafe platform products and to be able to talk to the experts about them....
We [Heart] New York
Regional Office Spotlight
In 2004, Yardi opened its doors in Glen Head, Oyster Bay, New York as part of the BJ Murray acquisition. The team of 16 employees set out to define a course for the fledgling office. “We faced the challenge of merging functionality, converting client platforms and creating a shared culture,” recalls Richard Malpica, Vice President and General Manager, Eastern US, Sales at Yardi. “I don’t know if there was an official strategy for [merging cultures]. I think we made it clear, from a Yardi perspective, that the company was committed to integrating the group and growing together,” says Malpica. “It was really a matter of understanding people’s skills and desires and plugging them into our framework. They can create a new trajectory for a long-term career with the company.” Over a span of several years, the New York office steadily found its way. Employees discovered new applications for their talents and practical ways of supporting one another along the journey. In addition to merging corporate cultures, Yardi found itself adapting to the New York culture. The market proved to be rich with opportunity but difficult to conquer. The Yardi team strived to form relationships in a market where loyalties are strong and tough to penetrate. “New York clients are the most demanding but they’re also extremely loyal. Once you get through the difficulties, the relationships are very, very strong,” Malpica says. John Caputo agrees. The Senior Server Administrator at Yardi has worked in New York since 1996. In his experience, brand loyalties have always been a challenge for growing companies in the metropolitan area. “[New York companies] have strong connections to our clients. It’s true of Yardi and other companies around here because it is such a competitive workplace. They really have a fierce...
eLearning User Forum
Expert Advice, Peer Insights
Each month, Yardi hosts the critically acclaimed Yardi eLearning ® User Forum. These interactive webinars give users valuable insights into product functionality, updates, and troubleshooting. Engaging. Practical. Smart. Each webinar focuses on topics selected by Yardi users, guaranteeing insights that are relevant and practical. Sample Webinar Topics Include: Drive Student Focus to Training that Matters How to Partner with Your Yardi Voyager Account Manager Make a Great First Impression & Keep It Fresh All Year eLearning Fair Housing Release and Focus Group Hot to Get Management in Your Training Program Facilitators model User Forums after realistic conversations with clients. Co-hosts role-play as tech support specialists and clients. This arrangement creates a fun and informative atmosphere for attendees. Amy McKelvy, Software Implementation Coordinator at Holland Partner Group, attended her first User Forum this year. “The forum I attended was at the end of the second day, so the atmosphere was upbeat and exciting,” she begins. “Forums can be hit or miss, I’ve learned, and some clients use the forum to air grievances, but this one was not that at all. I think Patty [Evans] set the right tone at the start, and led to a very successful sharing time.” Sharing is one key to eLearning User Forum success. Rather than simply lecturing on these topics, facilitators showcase examples from Yardi clients’ eLearning Universities to illustrate each idea. Attendees receive real-life strategies from peers. This client-to-client interaction fosters a sense of community and networking among the Yardi eLearning training community. “I love to provide help and ideas as well as feedback to the eLearning team and other clients. The forum is a perfect opportunity to not only give help, but get other ideas as well,” says McKelvy. Solutions for the Real World In each meeting, facilitators...
Cloud Solutions
Middle East perspective
Aditya Shah, director of Middle East operations at Yardi, writes on the rise of Cloud-based technology in FM activities. Tenants and residents within both, the commercial and residential real estate sectors continue to have rising expectations for technology – most notably about how it will impact service levels and enhance their customer experience and occupancy. From a management perspective, a competitive environment breeds the need for faster customer-focused services that are highly efficient to streamline operations and reduce costs, while also improving overall returns. While technology has played a role in the field of FM for a number of years, the advent of the smart apps and an ever-increasing drive towards mobility has seen some seriously significant developments – ones that offer this particular section of the real estate industry much more than just improved productivity. The Cloud is here – it has been for some time – and more and more businesses are adopting cloud-based solutions as the cornerstone to enhance numerous aspects of their operations. Mobility undoubtedly offers managers a far greater level of flexibility than ever thought before, and with all these technologies working in synergy, a facilities manager is now no longer reactive, but can manage their day-to-day operations for properties, entire portfolios, and tenants and residents with proactive foresight. The solutions that are born out of this ever-evolving environment can boost customer loyalty by improving speed of response, driving down the cost of processes and procedures, and delivering a degree of flexibility and scalability to suit a wide range of business models. While adoption was previously slow, the sector is embracing these opportunities. Managers and engineers can engage in workflows that improve productivity and time management – be that for scheduling preventative maintenance, allocating proximity-related tasks, recording evidence, or...
Big Data and Retail
European Perspective
Advances in technology are giving the retail property sector a helping hand to define compelling offerings through the use of big data. Developing financially successful retail centres is challenging. In fact, it’s widely regarded that real estate companies, invested in retail assets, are among the leading pioneers of strategic real estate management. Successful strategies are born out of understanding the best approach to engage shoppers with the right tenant mix to suit regional trends as demographics change and are impacted by regional economic, cultural and political circumstances. Adapting a retail offering and providing new ways of engaging retailers and consumers while delivering services that enhance relationships, drive down costs and deliver value for owners are undoubtedly key. However, at the very heart of any successful strategy is one, mission-critical element – data. With the retail sector generating more data in a single month than many other vertical real estate markets, the use of simple tools and spreadsheets is redundant as firms struggle to gain valuable insights into retail operations and trends. Business technology is undoubtedly a major driver. Helping provide a solid, error-free foundation to house data is one thing, but the power comes from delivering a seamless, real-time framework that enables employees to analyse the data in such a way to deliver sound retail strategies. In an industry that is so invested in defining compelling offerings through the use of data, has the technology sector risen to the challenge? The most successful retail real estate companies are now embracing the latest technology to support their strategies and the leading software providers are raising the bar. Cloud-based offerings now enable companies to host their data in a single secure database, providing a risk-free environment that delivers real-time access to strategy-shaping analysis to desktops and...
Experian Integration
Improving Credit History
For many consumers, the credit reporting industry is key to achieving important milestones — including buying a car, getting a job, and leasing a home. And when it comes to renting an apartment, property managers typically prefer applicants with a record of paying rent on time (even if they’ve made a few late payments on their credit card bills). But what about new renters or renters who are looking to build or rebuild their credit history? Thanks to a new collaboration between Yardi and Experian RentBureau, rent payments can now be used to build credit history. Yardi has worked with Experian RentBureau to launch an interface that helps renters build credit history by having their rental payments reported to Experian RentBureau. “We are on a mission to broaden opportunities for consumers to gain access to the credit marketplace,” said Emily Christiansen, director of Experian RentBureau. “By working with Yardi, we are significantly expanding the number of consumers who can benefit from having their rental payments reported, which can make a real impact in the daily lives of renters nationwide.” In addition to the benefits for consumers, property managers who furnish rental payment history data to Experian RentBureau gain enhanced protection from lease skips, a faster debt-recovery process and more residents paying rent in a timely manner. Yardi clients simply sign up with Experian RentBureau to have their rental payment history data reported automatically from Yardi Voyager®. “We are dedicated to continually improving our platforms and services to further meet the evolving needs of our clients,” said Patrick Hennessey, vice president and general manager of Resident Screening at Yardi. “Adding the capability to report valuable rental payment data to Experian RentBureau through a seamless process will help our clients manage their portfolios more efficiently and enhance...
Tech Challenge
European Perspective
Note: the following piece by Richard Gerritsen, Regional Director for Yardi European sales, was originally published in Property Week of Great Britain in June 2016. Reprinted with permission. It seems that almost anything is available to us now at the click of a mouse – or more often a tap on the screen of our phone. What is the population of Botswana? How do I get to my next meeting? Does the restaurant that I want to go to take bookings? Does it have good reviews? And where is best for a drink afterwards? It has become commonplace now to have all these questions answered almost instantly via mobile technology to the extent we now take it for granted. I may be showing my age, but I can remember a time when I used a physical map to find my way around; my daughter has never used one and wouldn’t know what to do with it. That makes me feel very old, but we must remember that this generation – which has grown up in a world that is contantly connected, where everything, it sometimes seems, has an app – is the one that is about to take over. Is the business world in general – and the property sector in particular – ready for this sea change? I’m not sure it is. Yes, there is innovation and a burgeoning proptech sector, but overwhelmingly the world of property remains firmly rooted in the old ways of doing things. If I want to buy a book or tickets to the theatre, all the information I need is just a few clicks away. Paper chase But if I’m an investor and I want to buy a £100m building, it is hard to get the information I...
Tech Tuesday
Video Features Anant Yardi
Where does real estate technology go from here? The answer lies in the development pipelines of innovative companies like Yardi, but the journey so far has been inspiring. A thought leadership video presented at the recent Realcomm/IBcon Conference includes clips from tech pioneers like Steve Jobs (Apple), Larry Ellison (Oracle) and Larry Page (Google), as well as real estate leaders like Andrew Florance (CoStar) and Lew Horne (CBRE). Bridging the two industries is none other than Anant Yardi, CEO and Founder of Yardi Systems, who offers perspective on the app-based economy that has become the modern norm. “Let me suggest two things that have really taken all of us by surprise: Uber and Airbnb,” Yardi says. “Both of them are interesting because of the technology and what they bring to all of us is quite unique. But the transactions and the functions that they perform are commonplace – a way to get from A to B and a way to rent a room. The question that we puzzle over is this: Does this apply to the real estate industry? And, what message should we be taking away from these companies?” Watch the video here – and prepare to be inspired about technology and real...
Yardi Think Tank
Industrial and Commercial
LONDON – Industrial property has emerged as one of the strongest performing asset classes this year, apparently brushing off the threat of Brexit as consumers shop – or rather, click – until they drop. The rise of e-commerce means tenant demand is robust, with record rents being achieved in tightly-constrained urban areas where logistics space is competing with residential. However, occupiers are having to invest heavily in technology. In a continuing series of think tanks, Yardi brought together a panel of experts to discuss these issues in the European real estate market. Panelists: Claer Barrett, Financial Times – Chair Alan Holland, Business Unit Director, Greater London – Segro Richard Croft, Chief Executive – M7 Real Estate Mark Bowden, Partner – Caisson Investment Management Michael Williams, Investment Manager – M&G Real Estate Kevin Mofid, Research Director – Savills CB: The good news is that we’re seeing healthy yields and rental growth on industrial space, particularly in the Greater London area – but is this mainly because so much of it has vanished in the past decade? AH: The pressure on land for industrial and urban logistics is immense, particularly in areas of population concentration where developers like Segro are competing with house builders. According to the GLA, around 700 ha of industrial land has been lost in Greater London as places like Nine Elms, Old Oak Common and the Olympic Park ha ve become residential areas. That’s the equivalent of seven times the size of Regent’s Park – it’s gone and it won’t be replaced. KM: Since 2009, Savills research shows the supply of existing warehousing stock has decreased by 70 per cent. But at the same time, take-up has risen from a long-running average of 18m sq ft per year to 22m sq ft in the...
NAA 2016
Behind the Scenes with Yardi
The Yardi team traveled from all corners to attend the annual National Apartment Association (NAA) Education Conference and Exposition in San Francisco last week. More than 9,200 apartment industry professionals joined us for one of the biggest shows of the year. We participated in educational sessions, scoped out new trends, and had a blast meeting with clients and colleagues in the multifamily space. 7 Things We Learned at the 2016 NAA Education Conference and Expo Googlers Have It Good On Wednesday, our friends at Google took us (and some lucky clients) on a tour of the Googleplex in Mountain View. Between the campus bikes, nap pods, and friendly sculptures, their corporate culture is every bit as fantastic as we expected. Michael Strahan Wants to Be the Male Oprah He said so himself! NFL Hall of Famer Michael Strahan was the keynote speaker on Thursday. He discussed motivation, overcoming obstacles, and maximizing your career. He also talked real estate. “I love real estate. It’s a passion of mine. I am a big fan of real estate fixer-uppers. I’m good at demo. If you can’t hit a quarterback, hit a wall,” he joked. Strahan shared that it’s particularly important to him to acknowledge and thank everyone he works with – whether it’s a producer, make-up artist, or the custodial staff – noting that “everyone makes the ship run.” We couldn’t agree more. 3. ENERGY STAR Ratings Aren’t Just for Appliances It turns out that buildings can have ENERGY STAR ratings, too. On a panel moderated by Yardi’s Gene Cattani, Michael Zatz, manager for ENERGY STAR Commercial Buildings at U.S. Environmental Protection Agency (EPA), desc ribed how the EPA recently launched an aggressive multifamily energy scoring system. ENERGY STAR now has more than 30,000 multifamily properties using...
Operational Efficiency
Cost Savings, Automation with Orion BI
Lisa Kolb, Senior Systems Analyst at A.J. Dwoskin & Associates, Inc. and an independent technology consultant, witnessed the company’s transition from Jenark to Yardi in 2011. Yardi was the right choice for the company’s mixed portfolio, which includes residential, commercial and retail assets. Most recently, Yardi Orion Business Intelligence has improved A.J. Dwoskin’s operational efficiency. Yardi Orion® Business Intelligence is a browser-agnostic, mobile-friendly platform that easily creates simple-to-use dashboards to analyze the operational and financial health of a portfolio. The software ensures secure access to data that helps owners and managers improve business performance. For Kolb, the decision to invest in Yardi was a “no-brainer.” “The seamless integrations are what we dreamt about in the 1980s,” she told us. “I use to get paid a lot of money to do software comparisons for clients. Game over – it is Yardi. When companies bring me in (as a consultant), I always tell them that Yardi is the solution because of the stack and the integrations to the web.” Yardi’s seamless integration is supported by intuitive interface, industry-specific functionality, and continually evolving software. The trio of features keeps clients at the top of their game. “In the past, we would make requests to software vendors and beg for functionality. Now, Yardi is bringing it to us and saying: ‘Here’s what the industry is doing, you may need this.’ We aren’t falling behind technologically. We’re ahead of the curve,” says Kolb. Orion Business Intelligence encourages AJ Dwoskin to revisit and reengineer its procedures. The software features more than 200 built-in key performance indicators and flexible reports that provide a 360-degree view of the organization—including discrepancies. “BI puts a spotlight on your KPIs and whether or not you are focusing at the right ones for a given period,” she says. “The first thing we learned when we took BI live was that we had problems with how people were processing in Yardi. It made us audit the processes more thoroughly on-site, exam results and we knew we had to change some procedures. That was huge. It really made us fine tune our processes.” For AJ Dwoskin, one of the most cost-effective (and visually compelling) advantages of Orion Business Intelligence Document Management has been the ability to take the organization paperless. When the corporate office relocated, a decision was made to downsize the required square footage and eliminate off-site storage, creating a notable cost savings. “We had over one million sheets of paper OCR scanned and digitized, and they all now reside in Orion Sharepoint Document Management. We saved a lot of money when we scanned all our paper and we didn’t have to pay to store it anymore,” says Kolb. “All of our original lease documents, site blueprints, alta development plans – they were all scanned and uploaded and are now available at our fingertips.” “I love that before [our bi-weekly] meetings, no one is running around making photocopies and sharing paper anymore. We are now logging on to the big flat screen, and showing people the data, and if they ask for a copy we tell them to go back to their desk and log on.” Kolb adds, “Now it’s a click of a button and we have everything we need. And it’s formatted nicely, with charts and graphs. It really is unbelievable.” The on-demand access and automated processes of Orion Business Intelligence helped to attract fresh talent to A.J. Dwoskin. Both features have proven to meet the expectations of Millennial new hires. “In general, employees of the younger generation have a heightened expectation that things will be automated. The Millennials’ expectations of technology are high, and we’ve been able to attract employees because of our technology solutions.” The digitized and fully automated office offers a chic workspace that resonates with younger employees: a spacious atmosphere with glass walls, fun smart boards in place of TV screens, minimalist design, and absolutely no...
Morrell Honored
Business & Tech Awards
A longtime Yardi executive was honored Thursday night as part of the 22nd annual South Coast Business & Technology Awards. Started in 1995 by local business and industry leaders, the awards honor individuals and companies who have demonstrated extraordinary commitment to ensuring the economic vitality of the South Coast of Santa Barbara County. Gordon Morrell, Yardi’s Executive Vice President and a Yardi employee since 1990, was named Executive of the Year by the selection committee. “I’m honored to receive this award, but it really is not for me,” Morrell said. “It is for the entire global team at Yardi. The reason for our success is the exceptional collaboration of everyone at the company, rather than the efforts of one individual.” Morrell oversees Yardi’s corporate and fiscal interests, including corporate acquisitions and day-to-day operations. He joined the company when it had just one Santa Barbara office and 25 employees. Today, there are 4,800 Yardi employees at 35 offices around the world. The South Coast Business & Technology Awards are sponsored by more than 80 local companies. The proceeds raised benefit the Scholarship Foundation of Santa Barbara, and are awarded to business and technology students at Santa Barbara City College, UC Santa Barbara, and Westmont College. Other 2016 SCB&T honorees include: Old Spanish Days in Santa Barbara, Excellence in Service; Sandra Hirsh, Isolite Systems, Entrepreneur of the Year; Lynda.com a LinkedIn Company, Company of the Year; and George Powell, Pioneer Award. Read more about Morrell, who plays a major role in Yardi’s charitable giving efforts, in an interview with UCSB’s GradPost. Watch an entertaining clip of Morrell accepting the award – with his guitar – at the link below. Footage courtesy @SB Scholarship Foundation Twitter feed. Gordon Morrell of @Yardi jams his way through his acceptance speech...
YASC DC 2016
A look inside the event
Ever wondered why Yardi clients flock to the company’s two major user conferences each year? There are the obvious reasons, like the specialized courses on product features, the chance to network with other clients, and who doesn’t like to get out of the office for a few days? But a closer look at today’s YASC event in Washington DC demonstrates the true value this conference provides. Three sample sessions We started our morning with the Orion BI Experience: A User Perspective panel. Three clients, each representing a different real estate vertical, talked to a packed room about the exceptional functionality that Orion BI has brought to their businesses. While each client introduced Orion BI for different reasons, the results they have experienced were very similar: enhanced visibility into their own data, insight on key performance indicators, happier top-level executives and reduced time preparing for regular reporting meetings. Lisa Kolb, consultant/senior systems analyst for A.J. Dwoskin, said that her mixed portfolio client adopted Orion has part of a transition to a paperless office, but soon realized many additional benefits, including the fact that it greatly reduced “analysis paralysis.” Reports were created based on the KPI’s that the company truly wanted to hone in on. “It became part of our initiative to focus on KPI’s, and the drill down capabilities helped us focus on what really mattered,” Kolb said. Norma Soria, Management Systems Director for the Cesar Chavez Foundation, a California affordable housing provider, spoke enthusiastically about the time her team saved as a result of implementing Orion. “We have a weekly meeting with regional managers, and it had typically been four hours long. With Orion BI, it went down to two, and the time to prepare for it was also cut in half,” Soria said. ** Next up, we headed to a client round table called Developing Your Workforce: Creating a Culture of Learning, led by Yardi’s Manager of eLearning, Patty Evans. Training is a very hot topic with Yardi users and property management executives. Nearly 40 people joined the session to learn what best practices Patty had to share. Separated into small groups, clients had the chance to share their training challenges, which included dealing with employee turnover, how to motivate employees who aren’t interested in advancing their careers, ways to incorporate training into busy schedules, and how to take advantage of cutting edge digital training options. Motivating employees to train might take many different forms, Evans pointed out. Some may want to do it to advance their careers or earn a raise, others may need a more mandatory approach. But allowing staff to have some choices in their training programming can be empowering, she explained, especially for younger employees. “This is a new generation, a new learner. We need to trust how they problem solve,” Evans said. Clients closed out the session by brainstorming some ways to address training challenges and sharing their ideas with each other. Many were attending all of the classes in the Yardi eLearning programming track, a popular offering this spring. ** Next it was time for another client panel, this one focused on implementing Yardi Voyager 7S. Four clients, representing multifamily market rate housing, affordable housing, office and mixed-use, shared their thoughts. One of the major transitions made by many Yardi clients moving to Voyager 7S has been the switch to being hosted by Yardi rather than self-hosted. Heather Ferlin of Investco talked about that change. “Really, the biggest difference we have experienced was that now we have many less technical issues than when we were self-hosted,” Ferlin said, adding that her phone rings far less often now with complaints about server issues. “Our company is growing. We are building more units, and getting more (Yardi) users. We didn’t have the capacity to stay self-hosted.” Jeffrey Callan, CIO of major multifamily firm Morgan Properties, was another panel participant. He stressed the importance of...
YASC DC 2016
General session recap
In a speech focused on goals and giving back, Yardi CEO and founder Anant Yardi addressed the 1300 attendees of the 2016 Spring Yardi Advanced Solutions Conference in Washington, DC on Wednesday morning. Speaking to the clients across a variety of real estate verticals, Mr. Yardi talked about the company’s focus for the future: app-based technology that will enhance ease of use and push real estate software toward a model similar to Uber and Airbnb. “Our focus from here onwards will be mobile apps,” Mr. Yardi said. He demonstrated how apps already play a significant role for Yardi multifamily clients. Renters using the RentCafe Resident app have submitted thousands of work orders, which are processed using Yardi Maintenance mobile apps for property and maintenance managers. Additional apps for leasing, facilities management, and electronic health care record-keeping are already in use by Yardi clients. Mr. Yardi forecast that in the near future, apps will allow users to quickly and easily interface with their cloud-based Voyager platforms. 95 percent of Yardi clients are now cloud-hosted, he said. “That’s one of our goals – just one segment of our next pentathlon,” Mr. Yardi said. The general session opened with a video showcasing the marketing genius of pentathlete Mia Wentworth, Director of Marketing and Training at Monarch Investment and Management. Her focus on creating a “culture of achievement” at her company inspired Yardi’s remarks on bringing value to clients and breaking new ground. For the first time, Mr. Yardi also publicly acknowledged the company’s efforts to give back to the communities where the company has offices via corporate philanthropy and service. “In the past, we haven’t talked about it,” he said. “The thought was that if you talk about your giving, somehow it diminishes the essence of what...
Robert Teel
Yardi Leadership Series
Many commercial property managers seek to abbreviate the leasing process, expedite reporting, and improve overall efficiency and accuracy. Unfortunately, it is a struggle to compile and interpret data from multiple software programs within their organizations. Robert Teel, Senior VP G&A at Yardi, and his team are redefining the way that user groups interact through software. As a former financial accounting systems consultant, Teel is familiar with the challenges that property managers and analysts face when their software is not fully integrated: long process lifecycles and crippling inefficiencies. “With a single stack, you can shorten nearly every business process lifecycle. In essence, our vision is that our clients can create an ecoysytem on the single stack to connect their front office with back office, and even extend participation to external users,” says Teel. Deloitte Consulting LLP reports that single stack solutions are the new standard for cloud, digital, and analytics. Projects can experience gains through “faster environment readiness, the ability to engineer advanced scalability, and the elimination of power/connectivity constraints.” A single stack solution can remove limitations and promote intelligent growth. Teel observes that self-contained ecosystems allow users to minimize redundancies, capitalize upon a more efficient use of resources, and create consistent and accurate processes that add value to users. For example, Yardi client Prologis (a $20B US REIT with over 4,000 properties) has reduced their quarterly property reforecasting process by months. “We went from a six-month quarterly forecast process to an eight-week process, and our accuracy is vastly improved,” according to Arthur Nelson, Vice President of Global Business Systems, Prologis. Such results are possible due to the single stack’s ability to track a process from start to finish, offering automated operations and consistent reporting. Teel offers the leasing process as an example, “The prospect—a...
Instant Housing Crisis
Helping Fort McMurray Fire Evacuees
On May 1, 2016, a fast-moving wildfire began near Fort McMurray in northeast Alberta, Canada. The fire forced the largest evacuation in Alberta’s history and destroyed more than 2,000 homes, while 90,000 people fled the flames. Evacuees headed south in a scene reminiscent of an apocalypse movie. They made it away safely, but waiting at the end of the road was an instant housing crisis. “Residents won’t be able to return home until it is safe to do so,” Alberta Premiere Rachel Notley informed thousands of anxious evacuees. “Residents of Fort McMurray should not expect to return home for an extended period of time.” There were apartments to rent, but a way to share information about them was missing. The Provincial Government of Alberta, including the municipal government of Edmonton, scrambled to connect fire evacuees with a searchable, trustworthy, easy-to-use housing registry. It needed to be ready fast to connect an estimated 4,500 evacuees seeking housing with new homes and apartments. Reaching out The Capital Region Housing Corporation, a social housing provider in the city of Edmonton, reached out to its real estate technology provider, Yardi Canada Ltd., part of global software firm Yardi Systems. Based in Santa Barbara, Calif., Yardi is an industry leader and well-known provider of software for real estate companies around the world. Greg Dewling, CEO of Capital Region Housing, contacted Peter Altobelli, Vice President and General Manager of Yardi’s Canadian subsidiary. Altobelli quickly reached out to Yardi founder and CEO Anant Yardi, who said that his company would provide development services without commercial terms. Yardi’s RentCafe apartment search platform was ideally suited to address the crisis, and its development team was ready to leap into action. Dewling made his first call to Yardi late in the afternoon of Monday, May 9. By the early afternoon of Thursday, May 12, he viewed a nearly final product. Development of the housing registry website was complete in just 72 hours. “This was an excellent test of how quickly we can mobilize the RENTCafé platform,” said Chris Ulep, Vice President of multifamily product development at Yardi. “It truly demonstrated the capability of design, development and client services to work together and ensure that product update and production plan was delivered quickly.” “We were floored that they were able to turn it around so quickly,” Dewling said. “I shared this with colleagues at a real estate forum, and jaws were dropping about the speed of the initiative and what Yardi was doing to help. We were, to say the least, extremely impressed.” Behind the scenes The accomplishment of that 72-hour site launch was a global effort by Yardi executives, managers, programmers, designers and marketers. Staff members from Toronto, Canada; Santa Barbara, Calif.; Pune, India; and Cluj-Napoca, Romania were all part of the sprint to prepare the site. With teams in four different time zones, the project was on a 24-hour clock. Web designers in Santa Barbara created a site design and handed off to programmers in Cluj, who built the site. With the infrastructure in place, the project came back to Pune and Toronto for Quality Assurance and user testing. Monitoring of site performance was conducted in Toronto, Cluj, and Pune. As development neared completion, marketers in Cluj learned of the project and pitched in to publicize it via social media. To start the content process, Yardi clients in Canada were asked to list their vacant Alberta units, and many did so. “Everybody was incredibly dedicated to working quickly to get this done,” said Altobelli. “Employees around the world worked overtime. There was amazing communication.” The housing registry went live for all landlords to use on Friday, May 13. Vacant apartment listings began pouring in via webform and needed to be prepared for display. “Everyone came together to participate in this initiative,” said Stephen Teague, a client services manager in Toronto. “The RentCafe team in Canada and India worked...
Genius Gathering
Yardi Marketing Forum Nashville
A host of marketing geniuses recently descended on Nashville, Tennessee for the first Yardi Marketing Forum of 2016. This bi-annual event for Yardi Marketing Solutions clients combines learning, networking, and fun for an unforgettable three-days. Take a look at some of the highlights from our time in Nashville: Google‘s Presentation We always look forward to sessions led by guest presenters, and this forum was no exception. As an official Google Partner, we were pleased to invite Ben Killmer (pictured, left)– our favorite Googler – onstage Tuesday to discuss the ever-changing world of mobile search. Ben shared actionable tips to help properties get found by apartment hunters. He also taught the audience easy ways to create a better user experience that converts prospects into residents. “There are four essential strategies that can help you win consumers during micro-moments,” said Ben. “You’ve got to be there, be useful, be quick, and connect the dots.” And here’s a fun fact he passed on to us: did you know that 15% of all Google searches are completely unique and have never been searched before? Ben will be taking us on a tour of the Googleplex office in Mountain View this June, and we’re all quite excited about it. We promise to follow up with another blog post detailing who we met and what we ate for lunch in the Google cafeteria! A Night at the Opry After a full-day of guest speakers and learning labs on Tuesday, our group bussed out the legendary Grand Ole Opry concert venue for a catered dinner, wonderful ensemble show, and private back-stage tour. We were thrilled to take photos on stage where so many stars have performed – including Dolly Parton and Randy Travis – and got to peek inside dressing rooms...
Active Retirement
Best U.S. Cities
With its mild weather and low-cost housing, Florida has held the crown for top retirement destination for decades. However, what once intrigued and lured senior citizens to Gulf Coast condominiums and South Beach high rises no longer carries sway. A new era of retirees are changing the notion of “ideal retirement location.” The king has been deposed, and though Pompano Beach and West Palm Beach still maintains some allure, the top spots now include more than a few unlikely candidates. A Different Kind of Retiree SmartAsset recently set out to discover what U.S. cities were best for active retirement. What they found was a shift away from quiet, sedentary twilight years. Instead, today’s seniors want stronger community connections, friendly tax policies, and all the amenities associated with an active lifestyle. With boomers poised to dominate all facets of senior living over the next several decades, the cliché of aimless retirees splitting time between golf and bingo has changed. As a reflection of this shift, SmartAsset chose to study the nation’s top cities based on this new set of metrics. What they found upends some of the most basic assumptions about what makes a perfect golden years retreat. The Active Lifestyle SmartAsset considered four metrics for their study: average effective tax rate, the number of doctors per 1000 residents, the number of retirement centers per 1000 inhabitants, and percentage of population made up by senior citizens. When assessing a city’s active lifestyle compatibility, SmartAsset determined the area’s Walk Score, which measures pedestrian navigability, safety and convenience. They also took into account the number of golf courses per 100,000 residents (some standards still apply!). Another key data point measured the number of other fitness-related businesses, like gyms, recreations centers and sporting goods stores, in the area. Once...
Top 10 Best Places
Live Well, Work Happier
U.S. News & World Report recently analyzed 100 of the most populous metropolitan areas to identify the best places to live. Of the results, seven of the top ten U.S. cities are home to Yardi offices. To create the list, analysts compiled data from sources such as the Unites States Census Bureau, the Federal Bureau of Investigation, the Department of Labor and proprietary internal resources. Analysts then scored cities according to five key indexes: Job market, 20 percent Value, 25 percent Quality of Life, 30 percent Desirability, 15 percent Net Migration, 10 percent The weight of each index was determined by public survey. People throughout the U.S. voted to create the hierarchy of desirable features. The resulting list of 100 cities serves as a guide for some of the best-rounded metropolitans in the nation. These cities offer opportunity, quality, and value to residents. We are proud to announce that Yardi has offices in seven of the ten top places to live, indicated in bold. Denver, CO Austin, TX Fayetteville, AR Raleigh/ Durham, NC Colorado Springs, CO Boise, ID Seattle, WA Washington, D.C. San Francisco, CA San Jose, CA Yardi selected these amazing cities as our homes long before they made such top ten lists. And we’re not just saying that to gain cool points. Employee satisfaction and wellbeing are top priorities. We want employees to live well. We don’t simply pull resources and amenities from these top-ranking locales, either. We believe in giving back. Corporate philanthropy is a huge part of who we are and what we do. In addition to sponsoring nonprofits as an organization, we regularly roll up our sleeves to help out on an individual level. If you are looking for a place to call your professional and personal home, Yardi...
John Pendergast
Yardi Leadership Series
John Pendergast first learned the importance of persistence and attention to detail as a musician. The avid guitarist plays music from a wide range of genres, honing in on the nuance within each piece. “There is a great attention to detail in playing music and different instruments,” explains Pendergast, Senior Vice President, CSD at Yardi. “There is so much detail in how to intonate and emphasize particular notes in a sequence with the right timing. You have to practice often to get it right, but you always keep learning.” “Both of those things are very relevant at Yardi. The need to do things over and over again until you get good at them is a key piece. There is also great importance in exercising attention to detail and making sure that we do the right things for our clients. ” As the needs of clients change, Yardi software and services develop accordingly. Pendergast and his team take the time to understand the details of the user experience. The team then creates and supports software that makes the user experience practical and seamless. Transaction processing through Yardi is one such example. The expectations of today’s renters and tenants are vastly different than just a few years ago, triggering a focus on online and mobile payments. To meet these demands, Yardi created a robust suite of payment processing options for clients: Yardi Online Payments™, Walk-in Payment System (WIPS®), Yardi CHECKscan™, and RentCafe® TextPay™ integrate with Yardi Voyager® and Genesis 2 to streamline rent collection, cut operational costs, and reduce processing errors. Residents can conveniently pay rent online, via text, or at participating retailers. Clients can also quickly bulk scan and digitize rent payments made with checks and money orders. Services are available for residential and commercial clients. Pendergast says:...
Happy Birthday, Blog
Marking a Milestone
This month, we celebrated the fourth anniversary of our Yardi corporate blog. This special project, created for Yardi clients and employees, has now been ongoing since February 2012. To date, we have published more than 1,200 articles. Our readers are at the heart of our content decisions and we applaud and appreciate you. Thank you for your attention to our words and interest in the real estate technology industry. Our mission is to provide a broad focus on the many places where our built environment and technology intersect. They are all around us, and increasing in number at a rapid pace with innovations like connected homes, smart utility systems, and constantly improving cloud-based property management software. In the four years that we have been blogging, Yardi Systems has grown, expanding to a staff of over 4,700 employees in 37 offices around the world. Our ever-expanding global footprint and product platform are a constant source of inspiration for new articles. As we look forward, we intend to keep providing you with interesting and engaging content. We welcome your story ideas, and you can reach us by emailing [email protected]. On behalf of myself and the editorial team, thank you for your readership. Here’s to many great years to come. -Leah Etling Editor, The Balance...
Middle East Update
Yardi Continues to Expand
Editor’s note: The following interview with Aditya Shah, Yardi’s Director for Middle East Operations, recently appeared in Gulf Property magazine and is reprinted here with permission. Yardi Systems, a US-based large asset management and property management software solutions provider, now has more than 1,000 commercial properties, 50 shopping malls and 50,000 residential units using its software in the Middle East. “We have grown 30 percent in the last ten months alone,” says Aditya Shah, Director for Middle East Operations at Yardi Systems, told Gulf Property in an exclusive interview. The company has signed up with Mall of Qatar last month to automate the mall’s property management and accounting system with Yardi Voyager 7S, the company’s new mobile-enabled, label-compatible software as a service property management and accounting platform. Mall of Qatar will have over 5.4 million square feet of built up area, more than 500 retail units, over 100 dining operations, a 5-star hotel and more than 7,000 car parking spots when its construction is complete in the third quarter of 2016. It will host an estimated 20 million visitors in its first year. Since its founding, Yardi has set the standard for real estate software solutions with a combination of responsiveness and technical innovation. In an interview with Gulf Property, Shah detailed Yardi’s activities in the region. Gulf Property: Could you share with us the number of Middle East properties that are currently under management using Yardi’s solutions? AS: Yardi has a broad range of clients that manage a cross section of asset classes that include, but are not limited to, residential office, and retail. There are approximately 50 retail malls, 1,000 commercial properties and over 50,000 residential units that are currently managed on Yardi solutions across the Middle East. These include some of...
A Door to Heaven
Mall of Qatar Chooses Yardi
When it opens to the public in summer 2016, the Mall of Qatar in Al-Rayyan will be a modern paradise smack dab in the in the middle of the Qatar desert. With over 2,755,561 square feet of Gross Leasable Area, upon completion the Mall of Qatar will cater to shoppers’ every whim. Massive in scale, the planned three-story structure will span the length of 50 soccer fields. Upon completion, visitors to the Mall of Qatar will be able to sample food from over 100 restaurants, buy products from over 500 stores and participate in a variety of unique entertainment experiences, including the largest IMAX Laser 3D projection system in the world. Envisioned as a “sophisticated, urban-lifestyle market, the mall will be outfitted with vaulted glass ceilings, sidewalk cafes, and unique water features. A main feature of the project is the multi-level Family Entertainment Complex, which will include a 10-lane bowling alley and a 19-screen Cineplex. For fans of live performance, the mall’s Festival Stage will host professional acts from around the world on a 360-degree, multi-lift, rotating stage outfitted with the latest sound and lighting technology. As the mall’s floor space spreads out across the desert, so do its recreational opportunities. A not-even-close-to-exhaustive list of additional amusements includes an Angry Birds theme park, a mini-roller coaster and a flight simulator. An indoor “edutainment” park called “Juniverse” will allow children to play at space exploration and firefighting. Older patrons can participate in “Escape the Room” challenges, where teams work together to unlock puzzles in a set amount of time. Up to 7000 automobiles can be accommodated in the mall’s parking lot, most under canopies designed to deflect and control the midday sun and bathe vehicles in merciful shade. For commuters without cars, sleek, modern metro...