PHA Maintenance

A Simple Solution

By Niki Kolisch on Feb 13, 2025 in Technology

As public housing professionals, we’re in the business of providing safe and affordable housing. Part of this promise means tackling PHA maintenance issues head-on, whether it’s emergency repairs or various inspections. And with the right software, you can respond to issues as they happen and make life easier for your residents!

Here’s how Yardi Maintenance IQ helps you tackle common maintenance challenges:

Spike seasons

Every public housing authority deals with seasonal maintenance spikes. Whether it’s heating or HVAC repairs, the demand can quickly add up. Maintenance IQ eases the strain of peak seasons by anticipating these demands and helping you allocate resources efficiently.

• Automated work orders ensure priority request are handles promptly
• Smart scheduling helps maintenance staff balance workloads and reduce delays

With a robust PHA maintenance solution, you can stay ahead of these spike seasons and ensure your residents are taken care of in a timely manner.

Emergency repairs

Burst pipes, power outages and HVAC failures require immediate attention. And the more time you delay your response, the more costly damages are and the more you are putting residents at risk. 

With Maintenance IQ, you can streamline repair requests:

1. Tenant submits service requests via in person, by phone or directly from RentCafe
2. Maintenance team receives instant notifications on their mobile device
3. Technicians update work orders, upload photos and complete tasks

The difference? Faster response times and improved resident satisfaction!

Severe weather events

Major weather events have been exacerbated all over the country, and they pose serious challenges for PHAs. Property damage and repairs can truly overrun your maintenance teams, but you can manage this with a robust solution that helps you prepare and respond quickly.

• Track maintenance trends using data analytics to anticipate weather-related repairs
• Text functionality keeps tenants updated about work order or inspections, including notifications for both creation and completion
• Integrated procurement via Yardi Marketplace ensures supplies are stocked and ready

With data and automation, PHAs can prepare their maintenance teams to respond to severe weather events and make sure their residents are taken care of.

Inspections and compliance

Staying compliant with HUD Housing Quality Standards (HQS) and National Standards for the Physical Inspection of Real Estate (NSPIRE) can be daunting. Maintenance IQ makes it all manageable with detailed inspection templates to complete this process. It can even streamline the required scheduling and reporting.

• Automated scheduling ensures inspections happen on time
• Configurable checklists align inspections with HUD requirements
• Instant work order creation addresses problems before they become compliance issues

Maintenance IQ is your ally for reducing compliance risks and staying ahead of inspections!

A smarter approach to maintenance

Keep your properties in top condition and keep your residents happy with a tool that’s designed to streamline your maintenance process. Mobile-friendly access and automated workflows just make things easier for your team. Leave your maintenance challenges to Maintenance IQ so you can focus on providing safe, well-maintained homes for your residents.

See Maintenance IQ in action today! Schedule a demo.