Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe Suite
REACH by RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
ScreeningWorks Pro 
CommercialEdge Suite 
Yardi Kube Suite
Yardi Corom
CLIENT SUCCESS STORY
Capital Asset Management
With Yardi, we went from manual to modern, transforming how we operate and delivering reports on time, improving our client satisfaction significantly.
Aaron Strole
Owner and Partner, Capital Asset Management
Products featured
The company
Established in 2009, Phoenix-based Capital Asset Management specializes in commercial real estate. The company thrives by using cutting-edge solutions to drive comprehensive results for clients including increased asset value and optimized day-to-day property operations.
The challenge
Paper-based processes
Capital Asset Management faced numerous inefficiencies due to manual processes, including handling invoices and paper checks, along with disconnected legacy software. The company’s acquisition of Zell Commercial highlighted these issues, as Zell relied heavily on paper records and outdated systems. Capital Asset Management quickly realized that system integration and digital transformation were imperative for efficiency and growth. Further, the company needed to accommodate rapid IT changes, including support for AI and hybrid work environments.
The solution
CommercialCafe
Capital Asset Management added CommercialCafe to its Yardi platform to eliminate paper and replace manual, error-prone processes. CommercialCafe provides an easy-to-use tenant portal and comprehensive functionality including convenient self-service maintenance requests, rent payments, account access and communication that tenants love and staff appreciate because it reduces their workload and expedites transactions.
The story
Digital transformation
Capital Asset Management recognized the need to migrate from traditional, manual processes after the acquisition of a competitor revealed the inefficiencies of using older systems. “It was right to the finish line, and we walked into a room filled with filing cabinets stacked with paper. That’s when I knew we needed a change,” said Aaron Strole, owner and partner.
Further, employees prefer to use modern systems and are likely to be attracted to (and stay longer with) companies that adopt them. In addition, the new workforce and hybrid office environments require mobile access and real-time transactions. “We had to move quickly, especially with the new trends influencing the market, and Yardi delivered the solution that allowed us to do that,” said Strole.
After implementing CommercialCafe, Capital Asset Management minimized client inquiries about account balances and payments thanks to better visibility and self-service. As a result, processing times and administrative overhead is significantly reduced, which allows staff to focus on value-add activities.
Automated payments
The company reports cost savings along with increased operational efficiency thanks to an over fifty percent adoption rate of online payments by tenants — which optimizes cash flow and improves collections. In addition, reporting is more accurate and timelier, so clients receive robust and reliable financial information.
Efficiencies that open up new possibilities
Capital Asset Management shifted from QuickBooks and manual spreadsheets to Yardi solutions after evaluating several options. Adopting Yardi Procure to Pay and Yardi PayScan facilitated a smoother transition to digital invoicing and automated payments, which are essential for the company’s hybrid work environment.
Centralizing processes on the mobile Yardi platform has made a notable overall impact on Capital Asset Management. “Now our accountants can be anywhere, and at any time they can click a button and process payments,” noted Strole. This capability has increased controller participation to over fifty percent in their automated payment system. It has also improved reporting and supports company growth. Strole added that now they feel really good about where they are as a company.
The benefits
Capital Asset Management has leveraged Yardi solutions to move from manual to automated processes and achieve digital transformation that supports business growth and promotes employee and customer satisfaction.