Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe Suite
REACH by RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
ScreeningWorks Pro 
CommercialEdge Suite 
Yardi Kube Suite
Yardi Corom
Case Manager
Find new efficiencies in service delivery
Strengthen your service team with an easy-to-use request tracking solution. Maximize communication and ensure compliance with all applicable regulations.
Features
Ensure service follow-through
Keep your team on track while resolving service requests from applicants, residents, funding sources, coworkers and more.
Stay in compliance
Respond to requests for reasonable accommodations and document the work your team did should legal challenges arise.
Leverage connected solutions
Access household certifications quickly within Voyager from Case Manger records.
Promote fair housing
Be fair and consistent by standardizing the way your team responds to service requests while keeping track of every action they take.
Testimonials
-
Juan Garcia
Housing Authority of the County of Santa Barbara
Reduce response times
We use Case Manager to gather documents from different parties and departments within the agency. It’s made the process much smoother and reduced our response times.
Resources
FAQ
Cases can be based at varying levels, including property, unit, vendor, employee, residents and applicants. Examples include REAC inspections, noise complaints, training requests, payment questions, VAWA unit requests, reasonable accommodations, PHA rent change, etc.
Your team can enter cases using an interface that doesn’t require access to Yardi Voyager. Applicants and residents can also create cases for your team to work on through RentCafe or by sending an email to a unique email address. Cases can be set up as commonly used templates or as unique, one-time situations that your team needs to collaborate on to resolve.
The best way to prevent fair housing litigation is to ensure your team works consistently with all community members your team serves. Yardi Case Manger can set up standard service delivery practices and makes it easy to document the work your team performed so that you have documentation of fair and consistent attention to everyone’s service requests — including those for legally protected reasonable accommodation requests.
Your service team can use Yardi Case Manager as a standalone solution. However, there are opportunities to integrate case data with applicant and resident records in Yardi Voyager.