Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe Suite
REACH by RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
ScreeningWorks Pro 
CommercialEdge Suite 
Yardi Kube Suite
Yardi Corom
RentCafe Contact IQ
Route inquiries to the right person
Contact IQ simplifies communications with skill-based call routing and real-time insights. Ensure every call and message is directed to the right person and provide exceptional customer service
Features
Manage communications
Streamline every interaction in one place. Centralized queues help specialized agents handle renewals, receivables and more, keeping your team organized and responsive.
Route calls to the right agent
Ensure customers reach the right person every time. Skill-based routing automatically directs inquiries to the best available agent, improving resolution time and customer satisfaction.
Monitor and optimize performance
Track call volume, answer rates and performance in real time. Access detailed metrics directly from CRM IQ to make data-driven decisions and optimize your operations.
Built into CRM IQ
Work smarter with full CRM IQ integration. Access property data, manage communications and track performance in one platform. Seamlessly hand off conversations to Chat IQ for continuous engagement across voice and text.
FAQ
Apartment call routing software streamlines communication by automatically directing calls to the appropriate department or individual, reducing wait times and ensuring that inquiries are handled promptly and efficiently.
Residential call routing solutions help property managers by automating call distribution, which minimizes missed calls and enhances customer service. This leads to higher satisfaction rates and more efficient property management operations.
Yes, automated call routing for apartments can manage after-hours calls by directing them to voicemail, emergency contacts, or on-call staff, ensuring that important issues are addressed even outside of regular business hours.
A multifamily call routing system can seamlessly integrate with existing property management software, allowing for synchronized communication and data sharing. This integration helps maintain accurate records and improves overall operational efficiency.
When selecting intelligent call routing for apartments, look for features such as customizable call flows, real-time reporting, integration with CRM IQ, and the ability to handle high call volumes. These features ensure that your call routing system meets the specific needs of your property.