RENTCAFE LIVING RESIDENT

Everything resident in one place

RentCafe Living Resident helps residents move in with a guided checklist, pay rent online, submit work orders, sign renewals, track rewards and more, using one solution with one login.

Features

Provide a seamless experience

Facilitate a seamless prospect-to-resident experience. Renters keep the same login credentials from their RentCafe Living Online Leasing experience with no duplicate data entry for your leasing teams in Voyager. The Resident Portal is easily accessible from desktop, tablet or mobile app.

Make move-ins easier

Offer a guided checklist that simplifies the move-in process for new residents. Customize the checklist to meet the move-in requirements of your property. Approved applicants can start signing up for renter essentials like renters insurance, electricity, internet and more — all in one convenient place.

Simplify online rent payments

Offer residents to multiple ways to pay rent effortlessly and set up recurring payments. From autopay to flexible rent options, residents have choices. Payments are automatically posted to your ledger, with no charge for ACH rent payments for you or your residents. Payments can be made through your website portal, mobile app, text to pay and even Amazon Alexa.

Make renewals effortless

Residents can conveniently view and e-sign renewal offers through RentCafe Living. This streamlined process simplifies the renewal experience for you and residents.

Boost loyalty

Enhance loyalty with a resident rewards program that includes free rent reporting to help build credit. Residents earn rewards for everyday essentials they’re already paying for.

Improve communications

Answer resident questions with Chat IQ, an AI-powered bot that can answer inquiries about leases, property policies, current balances and more.

Increase brand awareness

Elevate your brand with a white-labeled experience. MyCafe by RentCafe is a custom-branded mobile app that offers residents the same benefits and functionality while keeping your brand front and center. Residents can easily download your app in the Apple App Store or Google Play.

Provide great customer service

Streamline amenity management with Concierge IQ and allow residents to reserve everything from bicycles to clubhouses. Handle package management, authorize guests and grant amenity access within RentCafe Living.

Resources

FAQ

What is RentCafe Resident Portal?

RentCafe Resident Portal is an online hub that addresses all resident needs – from paying rent and submitting work orders to signing up for renter essential and earning rewards – all from their phone, tablet or laptop.

Do residents need to create a separate log in?

They don’t! They can keep the same login credentials they created for their RentCafe Prospect Portal online leasing experience.

Are Chat IQ, Concierge IQ and MyCafe included with RentCafe Living Resident?

Chat IQ, Concierge IQ and MyCafe are add-on solutions that complement RentCafe Living Resident and provide renters with an even better experience. Chat IQ answers renter questions, Concierge IQ helps manage amenities and MyCafe features your branding at the property or company level on the mobile app.

How can I communicate with residents?

You can add popup announcements when residents log in to Resident Portal, add events to the community calendar and send messages to some or all residents. Residents can also communicate with each other on the bulletin board. Additionally, with the robust audience creation and mass communication engine you can send emails, texts, calls and even push notifications to specific groups of residents. For example, those in a specific building or floor that have pets.